Exploring the Role of Social Media Platforms in Informing Trip Planning: Case of Yelp.com

2017 ◽  
Vol 2666 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Lama Bou Mjahed ◽  
Archak Mittal ◽  
Amr Elfar ◽  
Hani S. Mahmassani ◽  
Ying Chen
Keyword(s):  
Social Media ◽  
Information And Communication Technologies ◽  
Travel Behavior ◽  
Information Source ◽  
Relative Depth ◽  
Trip Planning ◽  
Social Media Platforms ◽  
Information And Communication ◽  
Media Platform ◽  
Transportation Studies

Understanding how travelers make mobility decisions has always been central to transportation studies. The growing availability of information and communication technologies in everyday life and their role in conveying more recent, relevant, and customized information have substantially changed the context within which trip decisions are made. Whether travelers are actively seeking pretrip information or merely surfing the web, they have access through social media to user-generated information that may affect their mobility decisions. This study forms an exploratory step in understanding how one such social media platform, Yelp.com, designed to allow users to review and rate their experiences at any visited business, can serve as an information source for activity and trip planning in the pretrip process. In particular, the study explored ( a) the relative depth, ( b) the sentiment associated with, and ( c) the type of information in transport-related reviews on Yelp.com. This research has implications for the study of travel behavior in a highly connected environment and can inform efforts to design information and communication technology tools aimed at affecting behavior.

Introduction

2021 ◽  
pp. 1-16
Author(s):  
Duncan B. Hollis ◽  
Jens David Ohlin
Keyword(s):  
Social Media ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
National Elections ◽  
Regulatory Frameworks ◽  
International Perspectives ◽  
National Priority ◽  
Broad Array ◽  
Social Media Platforms ◽  
Information And Communication

Election interference is one of the most widely discussed international phenomena of the last five years. Russian covert interference in the 2016 U.S. presidential election elevated the topic into a national priority, but that experience was far from an isolated one. Evidence of election interference by foreign states or their proxies has become a regular feature of national elections, and election interference is likely to get worse in the near future. Information and communication technologies afford those who would interfere with new tools that can operate in ways previously unimaginable: Twitter bots, Facebook advertisements, closed social media platforms, algorithms that prioritize extreme views, disinformation, misinformation, and malware that steals secret campaign communications. Defending Democracies: Combating Foreign Election Interference in a Digital Age tackles the problem through an interdisciplinary lens and focuses on: (1) defining the problem of foreign election interference; (2) exploring the solutions that international law might bring to bear; and (3) considering alternative regulatory frameworks for understanding and addressing the problem. The result is a deeply urgent examination of an old problem on social media steroids, one that implicates the most central institution of liberal democracy—elections. This volume seeks to bring domestic and international perspectives on elections and election law into conversation with other disciplinary frameworks, escaping the typical biases of lawyers—preferring international legal solutions for issues of international relations. Taken together, the chapters in this volume represent a more faithful representation of the broad array of solutions that might be deployed, including international and domestic, legal and extralegal, ambitious and cautious.

Charging Fandom in the Digital Age

2018 ◽  
pp. 147-162 ◽  
Author(s):  
Shuojia Guo
Keyword(s):  
Social Media ◽  
Information And Communication Technologies ◽  
Cultural Production ◽  
Communication Technologies ◽  
Digital Age ◽  
Dynamic Interaction ◽  
Fan Culture ◽  
Fan Communities ◽  
Social Media Platforms ◽  
Information And Communication

In the digital age, the proliferation of fan-generated content on social media platforms is making the fan culture transitioning from the “static” online consumption to “dynamic” interaction. This is not only a result of the advancement of Information and Communication Technologies (ICTs), but also a cultural phenomenon driving by participatory fandom in cyberspace. The rise of social media has dramatically altered the dynamics of fan practices and spectatorship hence increased vocality and visibility within the fan community as well as the formation and facilitation of fan roles. In this chapter, we will explore why social media have such a profound impact upon fandom. In particular, what is new with these fan communities that social media has done so much to enable. Why there is a blurring in the lines between fandom producers and consumers in the participatory fandom. Given the new forms of cultural production, how fan culture enabled by social media is more powerful than it was ever before.

Oversharing in the time of selfies: an aesthetics of disappearance?

2018 ◽  
pp. 81-96
Author(s):  
Amanda du Preez
Keyword(s):  
Social Media ◽  
Social Interactions ◽  
Real Time ◽  
Information And Communication Technologies ◽  
Intergenerational Relationships ◽  
Communication Technologies ◽  
Life Stages ◽  
Social Media Platforms ◽  
Information And Communication ◽  
Over Time

This chapter examines the affordances of information and communication technologies (ICTs) and the different intergenerational practices of oversharing online. Using the concepts of ‘aesthetics of appearance’ (representation that endures over time and space) and ‘aesthetics of disappearance’ (constant presentism), it asks what prompts oversharing, what oversharing reveals about our life stages and the state of being human in an age of over-acceleration dominated by ICTs, and how oversharing affects our embodied phenomenology. The chapter first provides an overview of ideas about acceleration and the resulting aesthetics of disappearance, as proposed by philosopher and urbanist Paul Virilio, before discussing how the phenomenon of oversharing is mediated by social media platforms such as Facebook and Snapchat. It then considers whether posting selfies on a Facebook page constitutes oversharing and whether oversharing (real-time presence) achieves what Virilio calls an aesthetics of disappearance. Finally, it explores how oversharing impacts social interactions and intergenerational relationships.

Charging Fandom in the Digital Age

2021 ◽  
pp. 1481-1496
Author(s):  
Shuojia Guo
Keyword(s):  
Social Media ◽  
Information And Communication Technologies ◽  
Cultural Production ◽  
Communication Technologies ◽  
Digital Age ◽  
Dynamic Interaction ◽  
Fan Culture ◽  
Fan Communities ◽  
Social Media Platforms ◽  
Information And Communication

In the digital age, the proliferation of fan-generated content on social media platforms is making the fan culture transitioning from the “static” online consumption to “dynamic” interaction. This is not only a result of the advancement of Information and Communication Technologies (ICTs), but also a cultural phenomenon driving by participatory fandom in cyberspace. The rise of social media has dramatically altered the dynamics of fan practices and spectatorship hence increased vocality and visibility within the fan community as well as the formation and facilitation of fan roles. In this chapter, we will explore why social media have such a profound impact upon fandom. In particular, what is new with these fan communities that social media has done so much to enable. Why there is a blurring in the lines between fandom producers and consumers in the participatory fandom. Given the new forms of cultural production, how fan culture enabled by social media is more powerful than it was ever before.

Defending Democracies

2021 ◽  
Keyword(s):  
Social Media ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
National Elections ◽  
Regular Feature ◽  
Regulatory Frameworks ◽  
International Perspectives ◽  
Broad Array ◽  
Social Media Platforms ◽  
Information And Communication

Evidence of election interference by foreign states or their proxies has become a regular feature of national elections and is likely to get worse in the near future. Information and communication technologies afford those who would interfere with new tools that can operate in ways previously unimaginable: Twitter bots, Facebook advertisements, closed social media platforms, algorithms that prioritize extreme views, disinformation, misinformation, and malware that steals secret campaign communications. Defending Democracies: Combating Foreign Election Interference in a Digital Age tackles the problem through an interdisciplinary lens and focuses on: (1) defining the problem of foreign election interference; (2) exploring the solutions that international law might bring to bear; and (3) considering alternative regulatory frameworks for understanding and addressing the problem. The result is a deeply urgent examination of an old problem on social media steroids, one that implicates the most central institution of liberal democracy: elections. This volume seeks to bring domestic and international perspectives on elections and election law into conversation with other disciplinary frameworks, escaping the typical biases of lawyers by preferring international legal solutions for issues of international relations. Taken together, the chapters in this volume represent a more faithful representation of the broad array of solutions that might be deployed, including international and domestic, legal and extralegal, ambitious and cautious.

Technologies Disability and Inclusion

2018 ◽  
Author(s):  
Tomas Brusell
Keyword(s):  
Social Media ◽  
Augmented Reality ◽  
Information And Communication Technologies ◽  
Future Development ◽  
Smart Cities ◽  
Communication Technologies ◽  
Modern Technology ◽  
The Social ◽  
The Disabled ◽  
Information And Communication

When modern technology permeates every corner of life, there are ignited more and more hopes among the disabled to be compensated for the loss of mobility and participation in normal life, and with Information and Communication Technologies (ICT), Exoskeleton Technologies and truly hands free technologies (HMI), it's possible for the disabled to be included in the social and pedagogic spheres, especially via computers and smartphones with social media apps and digital instruments for Augmented Reality (AR) .In this paper a nouvel HMI technology is presented with relevance for the inclusion of disabled in every day life with specific focus on the future development of "smart cities" and "smart homes".

scholarly journals Providing multilingual logistics communication in COVID-19 disaster relief

Multilingua ◽  
2020 ◽  
Vol 39 (5) ◽  
pp. 517-528
Author(s):  
Jie Zhang ◽  
Yuqin Wu
Keyword(s):  
Information And Communication Technologies ◽  
Disaster Relief ◽  
Structured Interviews ◽  
Social Media Platforms ◽  
Information And Communication ◽  
Response And Recovery ◽  
Important Means ◽  
National Emergency ◽  
The Impact

AbstractTranslation is an important means of enabling access to information in an emergency response. Increasingly, volunteer translators have been using social media platforms to self-organize and carry out urgent translation tasks that effectively complement official disaster relief efforts. However, the role of crowdsourced translations and the capacity of volunteer translators in reducing the impact of disasters remain underestimated and therefore understudied. Based on semi-structured interviews with five volunteer translators and online observation of their translation practices, this study investigates the role of a volunteer-driven crowdsourced translation effort in facilitating the donation and procurement of medical supplies between Wuhan and the world. By addressing the real challenges of urgent crisis communication in Wuhan in the early stages of the pandemic, this study draws attention to the need to integrate information and communication technologies with multilingual resources for disaster relief. In addition, it calls for the inclusion of multilingual logistics in national emergency preparation, response and recovery plans.

Playing platformized language games: Social media logic and the mutation of participatory cultures in Chinese online fandom

2021 ◽  
pp. 146144482110594
Author(s):  
Yiyi Yin ◽  
Zhuoxiao Xie
Keyword(s):  
Social Media ◽  
Language Games ◽  
Speech Community ◽  
Form Of Life ◽  
Fan Communities ◽  
Speech Communities ◽  
The Social ◽  
Social Media Platforms ◽  
Media Platform ◽  
Media Logic

This study discusses the shifting dynamics of fan participatory cultures on social media platforms by introducing the concept of “platformized language games.” We conceive of a fan community as a “speech community” and propose that the language and discourses of fan participatory cultures are technological practices that only make sense in use and interactions as “games” on social media platform. Based on an ethnography of communication on fan communities on Weibo, we analyze the technological-communicative acts of fan speech communities, including the platformized setting, participants, topics, norms, and key purposes. We argue that the social media logic (programmability, connectivity, popularity, and datafication) articulates with fans’ language games, thus shifting the “form of life” of celebrity fans on social media. Empirically, fan participatory cultures continue to mutate in China, as fan communities create idiosyncratic platformized language games based on the selective appropriation of the social media logics of connectivity and data-driven metrics.

Customer Experience: Extracting Topics From Tweets

2021 ◽  
pp. 147078532110475
Author(s):  
Manit Mishra
Keyword(s):  
Social Media ◽  
Customer Service ◽  
Latent Dirichlet Allocation ◽  
Online Shopping ◽  
Customer Experience ◽  
Process Failure ◽  
Shopping Experience ◽  
Social Media Platforms ◽  
Media Platform ◽  
Moments Of Truth

The ubiquity of social media platforms facilitates free flow of online chatter related to customer experience. Twitter is a prominent social media platform for sharing experiences, and e-retail firms are rapidly emerging as the preferred shopping destination. This study explores customers’ online shopping experience tweets. Customers tweet about their online shopping experience based on moments of truth shaped by encounters across different touchpoints. We aggregate 25,173 such tweets related to six e-retailers tweeted over a 5-year period. Grounded on agency theory, we extract the topics underlying these customer experience tweets using unsupervised latent Dirichlet allocation. The output reveals five topics which manifest into customer experience tweets related to online shopping—ordering, customer service interaction, entertainment, service outcome failure, and service process failure. Topics extracted are validated through inter-rater agreement with human experts. The study, thus, derives topics from tweets about e-retail customer experience and thereby facilitates prioritization of decision-making pertaining to critical service encounter touchpoints.

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