Effects of Positive Psychological Capitals on Service Quality and Mediating Effect of Job Satisfaction in Professional Care Workers

2019 ◽  
Vol 39 (3) ◽  
pp. 531-548
Author(s):  
mun-jae Lee ◽  
Choon-Bum Cho ◽  
Jung-Hwa Kim
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Mediating Effect ◽  
Care Workers ◽  
Professional Care

scholarly journals Bonus or Burden? Care Work, Inequality, and Job Satisfaction in Eighteen European Countries

2019 ◽  
Vol 35 (6) ◽  
pp. 825-844 ◽  
Author(s):  
Naomi Lightman ◽  
Anthony Kevins
Keyword(s):  
Job Satisfaction ◽  
National Level ◽  
European Social Survey ◽  
Care Work ◽  
Additional Stress ◽  
Theoretical Frameworks ◽  
Social Survey ◽  
Care Workers ◽  
Professional Care ◽  
The Relationship

Abstract While existing research highlights the feminized and devalued nature of care work, the relationship between care work and job satisfaction has not yet been tested cross-nationally. England (2005) outlines two theoretical frameworks that guide our thinking about this potential relationship: the Prisoner of Love framework suggests that, notwithstanding the explicit and implicit costs of care work, the intrinsic benefits of caring provide ‘psychic income’ and lead to greater job satisfaction; while the Commodification of Emotion framework suggests, instead, that care work generates additional stress and/or alienation for the worker, thereby resulting in lower job satisfaction. This article empirically tests this relationship in 18 countries using European Social Survey data and incorporating national-level factors. The results provide support for the Prisoner of Love framework, with variation based on the degree of professionalization. Although we find broad evidence of a care work-job satisfaction bonus, non-professional care workers experience a substantively larger bonus than their paraprofessional and professional counterparts. However, national-level economic inequality is also found to play a role in this relationship, with higher inequality amplifying the care work bonus at all levels of professionalization.

The Effect of Emotional Labor on Job Satisfaction: A Focus on the Mediating Effect of Job Stress

2018 ◽  
Vol 33 (4) ◽  
pp. 217-237
Author(s):  
Miao－Miao Huo ◽  
Hyun－Sung Oh ◽  
Yoon－Sik Jeon ◽  
Kang－Su Lee
Keyword(s):  
Job Satisfaction ◽  
Job Stress ◽  
Emotional Labor ◽  
Mediating Effect
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