scholarly journals Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020

2022 ◽  
Vol 63 (4) ◽  
pp. 138-144
Author(s):  
Lamia D. Bahaa Al Deen ◽  
Abeer Abdulkareem Fadhel
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Services ◽  
Medical Provider ◽  
Under Five ◽  
Care Services ◽  
Primary Health ◽  
Level Of Satisfaction ◽  
Primary Health Care Centers ◽  
Health Care Centers

Background: Satisfied caregivers are more likely to return for further care and to recommend the primary health care center services to others. Satisfied caregivers usually are compliant with the medical provider advice and the recommended treatment plan. Compliance will eventually lead to better health outcomes. Method: A cross-sectional study with an analytic element was conducted during the period from the beginning of July to the end of September 2020. A convenient sample was collected from six primary health care centers in Al-Karkh side of Baghdad city where caregivers who attend those centers with their children for under-five health care services were interviewed using a structured questionnaire.Objective: To measure the caregivers’ satisfaction toward under-five health care services at primary health care centers in Baghdad Al-Karkh and their association with certain socio-demographic characteristics. Results: A total of 500 caregivers were interviewed during the study period, the overall satisfaction was (64%). Caregivers were satisfied with primary health care centers cleanliness (77.8%), while they were highly dissatisfied with the communication with the nurses (78.8%), with the waiting time for a routine visit (74.6%), with nurses’ antiseptic methods (59.2%), and with the availability and adequacy of their children’s vaccines (65.4%). Conclusions: The level of satisfaction of caregivers with under-five health care services provided at primary health care centers was relatively low. The study revealed that the less educated and older caregivers showed a significant higher level of satisfaction.

SUGGESTED OPINION BY THE CLIENTS FOR IMPROVING STANDARD OF SERVICE ON URBAN PRIMARY HEALTH CARE SERVICES DELIVERY PROJECT WORKING IN SELECTED MUNICIPALITY, BANGLADESH

2020 ◽  
Vol 1 (3) ◽  
pp. 38-40
Author(s):  
Hasan Mahfuz Reza ◽  
Md. Abdul Mukit Sarkar
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Services ◽  
National Development ◽  
Care Services ◽  
Services Delivery ◽  
Primary Health ◽  
Primary Health Care Services ◽  
Primary Health Care Centers ◽  
Health Care Centers

Good health of the common people is a basic requirement for national development. As Bangladesh is one of the fastest growing economics in South Asia, the health status of its Population is vital for the sustainable of their socio-economic development. Government and NGOs have been providing primary health care through a variety of outlets ranging from satellite clinics through primary health care centers, many new and innovative programs are in operation now. This study aimed to examine suggested opinion by the clients for improving standard of service on Urban Primary Health Care Services Delivery Project working in selected Municipality. This was a cross-sectional study carried out at three urban primary health care centers in Kushtia Municipality, Bangladesh. A sample of 576 patients was selected for this study by random sampling. The data were collected through questionnaires were processed using SPSS statistical software. Suggested opinion regarding improving standard were ensuring availability of doctor/nurse in due time (7.1%), behavior of the clinic staffs would be more friendly (13.0%), increasing lab test facilities (16.0%), improvement overall management (14.8%) and ensuring free treatment for the poor patient (11.6%). Though the overall health care services of the health centers were good, the clients gave some of their opinion to develop the standard of NGO clinic services.

scholarly journals Client’s Satisfaction toward Communication Skills among Doctors in Primary Health Care Centers in Erbil City

2020 ◽  
Vol 7 (4) ◽  
pp. 13-26
Author(s):  
Zhian Mueen Shekho ◽  
Kareem Aziz Fatah
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Communication Skills ◽  
Health Care Services ◽  
Human Life ◽  
Healthcare Organizations ◽  
Cross Sectional ◽  
Primary Health ◽  
Primary Health Care Centers ◽  
Health Care Centers

Back ground and Objectives: Effective communication is important at all steps of human life, most especially in healthcare organizations because it enables good relationships between doctors and clients and helps them in challenging healthcare choices. This study aimed to identify level of satisfaction of clients with communication of doctors in primary health care centers and to find out the association between client’s satisfaction and their socio-demographics. Methods: Quantitative design, cross-sectional descriptive study was conducted to determine the level of client’s satisfaction toward communication skills of doctors in four primary health care centers. The data were collected at the period of 15th of April, 2019 to 1st of July, 2019. So, 300 clients were chosen randomly. Result: The mean age + SD was 35.0 + 10.8 years, ranging from 19 to 70 years. The median was 33 years. The majority (71%) of the clients aged less than 40 years. Around two thirds (64.3%) of the clients were females, and 80.3% of the clients were Muslims. Around one third (34.3%) of the clients attended the PHC centers for immunization, 32% for checkup, and 23% for medical treatment. 34.4% of the clients visit the PHC center more than four times per year, 26% visit the center four times per year, and 25% of the clients visit the center three times per year. There was no significant association between the communication skills of doctors with the following variables: age of the client (p = 0.096), gender (p = 0.315), religion (p = 0.653), educational level (p = 0.615), type of health care services (p = 0.469), and number of visits per year (p = 0.089). Conclusion: study revealed that 26% of clients who were very satisfied with physician’s communication skills, and 36.3% were satisfied, and 6.7 % dissatisfied. There were no significant association between the client satisfactions of doctors with their socio-demographical characteristics.

scholarly journals Satisfaction with focused and risk approach antenatal care services among pregnant women attending primary health care centers in Erbil city

2019 ◽  
Vol 5 (6) ◽  
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Antenatal Care ◽  
Pregnant Women ◽  
Care Services ◽  
Primary Health ◽  
Focused Antenatal Care ◽  
Risk Approach ◽  
Primary Health Care Centers ◽  
Health Care Centers

Objectives: Client satisfaction is essential for further improvement of the quality of health care. This study aimed to assess the satisfaction with focused and risk approach antenatal care services among pregnant women in Erbil city of Iraq. Methods: This cross-sectional study was conducted at two primary health care centers in Erbil city, one provides focused antenatal care services and the other provides risk approach antenatal care services. A convenience sample of 300 pregnant women (150 pregnant women from each center) participated in the study. An especially designed questionnaire was used for data collection. Results: Around 61% of women attending focused antenatal care were very satisfied with care while only 12 % of women attending risk approach standard antenatal care were very satisfied with antenatal care (P <0.001). The perceived causes of dissatisfaction included crowding in the clinic in the morning, unfavorable waiting area and unavailability of daily sonar exam. A significantly higher proportion (P<0.001) of the high level of satisfaction (78%) was reported among women attending focused antenatal care than risk approach standard antenatal care (38%). Conclusion: Women attending focused antenatal care were highly satisfied with services provided to them while those attending risk approach standard antenatal care were less satisfied with services. Further improvement of focused antenatal care services in Erbil is required.

scholarly journals Perceptions of Internship Doctors on Promotive and Preventive Health Services in Puskesmas (Community and Primary Health Care Center)

2018 ◽  
Vol 1 (2) ◽  
pp. 16
Author(s):  
Mariatul Fadillah ◽  
Murwani Emasrissa Latifah
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Services ◽  
Health Care Services ◽  
Preventive Health Services ◽  
Preventive Services ◽  
Preventive Health ◽  
Care Services ◽  
Primary Health ◽  
Primary Health Care Centers

Background: Health care services are any efforts that are self-administered or done jointly within an organization to maintain and improve health, prevent and cure diseases and restore the health of individuals, families, groups and/or communities. Promotional and preventive services are conducted by individuals or groups in improving health and preventing the occurrence of outcomes unwanted by the community. Community Primary Health Care Centers (Puskesmas) are primary health care centers for the community which serve as the location of the new family doctors internship program in Indonesia.Objectives: The purpose of this study is to investigate the perception of internship doctors on the promotion and preventive services at the Puskesmas where they are placed for internship.Methods: This research is a quantitative analytical study with cross-sectional research design through the distribution of a questionnaire in the form of a Google survey form to all internship doctors in 571 Puskesmas in Indonesia. The questionnaire contains a list of questions that have been categorized according to the parent theory used, namely the Lawrence Green theory. The samples obtained in this study included 218 internship doctors.Results: From this study it was found that as many as 130 people (59.6%) of intern doctors who conducted promotive and preventive health services at Puskesmas came from State Universities. As many as 86 people (39.4%) of interns who conducted promotive and preventive health services at Puskesmas were 25 years old, with 143 (65.6%) females and 184 people (84.4%) unmarried. From the results of logistic regression analysis of Awareness Level, Knowledge Level, Time, Potential Revenue and Government Support, all factors have significant influence on the internship doctors’ perceptions on the promotive and preventive health care services (p<0.05).Conclusion: In this research, there are profiles and factors that significantly influence the internship doctor’s perceptions on health promotion and preventive services at Puskesmas.

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