The role of a practical psychologist as a member of the inclusive process support team

Author(s):  
M. S. Mishchenko ◽  
Author(s):  
Karen S. Wilson

Effective remote technical support is a competitive factor in consumer satisfaction. This paper reports the analysis of the remote support domain with respect to the agents, their information requirements, the issues relevant to the transfer of information from one agent to another, and the technology and tools that are currently used. The goal of this work was to understand the current environment with respect to the future direction of such environments and to understand the issues that afflict that environment so that the design of any support system would incorporate the appropriate design requirements. The factors contributing to performance behavior in the remote support task include the problem solving nature of the task, the restricted perceptual context, the distributed knowledge of the remote support team, and the role of communicating to remotely located agents. Research in these issues leads to the conclusion that tools designed to support the collaboration of remote technical support teams must maintain the interactivity of the team member dialogues that are used to define, test, and respond to the problem. But the tools must also be developed to facilitate behaviors exhibited in effective teamwork.


2010 ◽  
Vol 2 ◽  
pp. 104-109
Author(s):  
Agnieszka Szlagatys-Sidorkiewicz ◽  
Magdalena Słomińska-Frączek ◽  
Anna Borkowska ◽  
Mariusz Sroka ◽  
Grzegorz Krzykowski ◽  
...  

2015 ◽  
Vol 65 (6) ◽  
pp. 342 ◽  
Author(s):  
Yehyun Park ◽  
Soo Jung Park
Keyword(s):  

2020 ◽  
Vol 29 ◽  
Author(s):  
Kátia Jamile da Silva ◽  
Carine Vendruscolo ◽  
André Lucas Maffissoni ◽  
Michelle Kuntz Durand ◽  
Mônica Ludwig Weber ◽  
...  

ABSTRACT Objective: to know and reflect on the best practices in nursing and their interface with the Expanded Family Health and Basic Healthcare Centers (NASF-AB). Method: this is a participatory research based on Paulo Freire’s methodological framework and developed from thematic investigation, coding, decoding, and critical unveiling. The information was produced and analyzed in four Culture Circles, with an average of five nurses and duration of two hours each, between April and June 2018. The investigation revealed four generating themes, unveiled during the meetings. In this study, the theme “best nursing practices that favor relations with NASF-AB” will be discussed. Results: nurses acknowledge communication as a tool that promotes best practices in nursing. It was possible to deepen the dialogue and knowledge about NASF-AB’s work process and the role of nursing. Nurses act as a link between the support team and the Family Health team, a skill resulting from their training focused on management, having leadership and dialogue as resources for conflict resolution. Conclusion: the present study contributed to improve nurses’ thinking and acting in relation to the proposed theme. The reflections made during Culture Circles boosted transformative attitudes in the practice settings. Nurse approximation with NASF-AB favors autonomy and collaborative practices (understood as best practices), encouraging interprofessional and solve-problem actions within Basic Care.


2020 ◽  
Vol 4 (1) ◽  
pp. 95-107
Author(s):  
Lukas Linnér ◽  
Natalia Stambulova ◽  
Louise Kamuk Storm ◽  
Andreas Kuettel ◽  
Kristoffer Henriksen

This case study of a dual career development environment (DCDE) was informed by the holistic ecological approach (HEA) and aimed at (a) providing a holistic description of a DCDE at university level in Sweden and (b) investigating the perceived factors influencing the environment’s effectiveness in facilitating the development of student-athletes. The authors blended in situ observations, interviews, and document analysis to explore the case, and HEA-informed working models were transformed into empirical models summarizing the case. Findings show a well-coordinated DCDE with the key role of coaches in daily dual career support and how efforts were integrated through a dual career-support team sharing a philosophy of facilitating healthy performance development and life balance, with a whole-person and empowerment approach. This study adds to the literature by identifying features of a successful DCDE, and insights from the case can be useful for practitioners in their quest to optimize their DCDEs and support.


1995 ◽  
Vol 10 (2_suppl) ◽  
pp. 46s-47s
Author(s):  
Kathleen M. Strausburg

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