Informational Constraints of Remote Technical Support Environments: Implications for the Design of Support Systems

1996 ◽  
Vol 40 (7) ◽  
pp. 410-414
Author(s):  
Karen S. Wilson
Keyword(s):  
Consumer Satisfaction ◽  
Technical Support ◽  
Support Teams ◽  
Support Domain ◽  
Support Team ◽  
Design Requirements ◽  
Future Direction ◽  
Transfer Of Information ◽  
Performance Behavior

Effective remote technical support is a competitive factor in consumer satisfaction. This paper reports the analysis of the remote support domain with respect to the agents, their information requirements, the issues relevant to the transfer of information from one agent to another, and the technology and tools that are currently used. The goal of this work was to understand the current environment with respect to the future direction of such environments and to understand the issues that afflict that environment so that the design of any support system would incorporate the appropriate design requirements. The factors contributing to performance behavior in the remote support task include the problem solving nature of the task, the restricted perceptual context, the distributed knowledge of the remote support team, and the role of communicating to remotely located agents. Research in these issues leads to the conclusion that tools designed to support the collaboration of remote technical support teams must maintain the interactivity of the team member dialogues that are used to define, test, and respond to the problem. But the tools must also be developed to facilitate behaviors exhibited in effective teamwork.

scholarly journals Evaluation the Role of Nutrition Support Team for Monitoring the Types, Complication, Nutrients and Drugs Provision in the Parenteral Nutrition

2021 ◽  
Vol 8 (12) ◽  
pp. 454-462
Author(s):  
Aisha Alshikhy ◽  
Hanaa Almasallati ◽  
Marwa Abu Saif
Keyword(s):  
Parenteral Nutrition ◽  
Medical Center ◽  
Nutritional Therapy ◽  
Intervention Programs ◽  
Nutrition Support ◽  
Support Teams ◽  
Support Team ◽  
Macro And Micronutrients ◽  
Unconscious Patients

Parenteral nutrition (PN) is a form of administering nutrients, include water, macro and micronutrients and is one of widely used mode of therapy used in patients who are unable to tolerate oral or enteral feeding. Therefore, the success of nutritional therapy depends chiefly on nutrition support teams. The aim of the present work to evaluation the provision of parenteral nutrition in the Benghazi medical center. A total of 86 patients were involved in the study and numbers of questions were answered from nutrition support team at the hospital. The result revealed that PPN (IV drip) most common used and mixture of dextrose and sodium chloride were highly provision in the hospital. Furthermore the Doctors at the ward were shown have fully responsibility for provided PN but there were neglected role of dietitian and pharmacist. Patients monitoring were not carried out routinely. Most drug delivered by PN found NSAIDs and insulin. Dextrose and sodium chlorides commonly used in the hospital for delivery medication. The present study also demonstrated that, PN did not fulfill the patients requirement and there were no patients monitoring. PN found to be used most frequently in some condition were where in real need such as pulmonary disease, GIT disorder and renal disease. Furthermore, TPN provided for the admitted patients include in emergencies, therapeutic and for unconscious patients. There were reported a number of complication in patient received PN due to lack of monitoring and prolong replacements of PN drainage. PPN (Iv drips) were the most common uses at the hospital and longer duration was proved which might led to patients burden in the hospital. Furthermore, due to the uses of PPN for longer times this could contribute for patients malnutrition. Our data suggested that, comprehensive nutrition support team and provision of intervention programs in order to increased quality and reduced patients burden and also the result of our study needed to be validated in large sample to know the real role of dietitian and pharmacist for ordered of drugs and nutrients and nutrients drug interactions. Keywords: Nutrients, Provision, TPN, PN, complication, medications.

Hearing Vocation Differently

2018 ◽  
Keyword(s):  
Undergraduate Students ◽  
Affective Learning ◽  
College Campuses ◽  
Deep Roots ◽  
Academic Field ◽  
Multiple Voices ◽  
Faith Traditions ◽  
Future Direction ◽  
The Relationship

Colleges and universities have begun using the language of vocation and calling to help undergraduates think about the future direction of their lives. This language has been employed in both secular and religious contexts, but it has deep roots in a specific theological tradition. Given the increasingly multi-faith context of undergraduate life, many have asked whether this originally Christian terminology can truly become a new vocabulary for higher education. This volume’s 13 contributing scholars identify with a wide variety of faith traditions, including Buddhism, Christianity, Hinduism, Islam, Judaism, and Sikhism. Some claim more than one tradition; others would claim none. Rather than seeking to “translate” Christian language into other perspectives, they reflect on various facets of vocation from the standpoint of their own traditions. Both individually and collectively, they seek to expand the range of vocational reflection and discernment well beyond its traditional Christian origins, addressing themes such as religious pluralism and difference, the importance of multiple voices, the role of affective learning, the relationship between process and result, and the development of an integrated life. The authors recognize that all undergraduate students—regardless of their academic field, religious background, or demographic identity—need to make space for reflection, to overcome obstacles to vocational discernment, and to consider the significance of their own narratives, beliefs, and practices. Accomplishing these goals will require college campuses to reimagine their curricular and co-curricular programming in order to support their students’ interfaith reflections on issues of meaning and purpose, as well as personal identity.

scholarly journals How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences

2021 ◽  
Vol 13 (11) ◽  
pp. 6414
Author(s):  
Yun-kyung Jeon ◽  
Daeh-wan Kim ◽  
Seung-jin Han ◽  
Yi-han Huang ◽  
Jin-jae Kim
Keyword(s):  
Knowledge Acquisition ◽  
Consumer Satisfaction ◽  
Emotional Experience ◽  
Survey Study ◽  
Consumer Loyalty ◽  
Fitness Centers ◽  
Fitness Industry ◽  
Service Environments ◽  
Flow Experiences

The purpose of the current study was to investigate the structural relationship between the servicescape, the emotional experience, space flow, satisfaction, and consumer loyalty in the context of sport fitness centers. Furthermore, the present study aimed to examine the moderating role of knowledge acquisition motivation in the effect of the servicescape on the emotional experience and space flow. For these research purposes, a survey study targeting 400 consumers of sport fitness centers was conducted via online and offline survey platforms in South Korea. After deleting 16 incomplete cases, 384 cases were included in the final data analysis. The results of latent moderated equations modeling (LMS) showed that the servicescape directly enhances the emotional experience and space flow. Also, it indirectly affects consumer loyalty via the emotional experience, space flow, and consumer satisfaction. Meanwhile, knowledge acquisition motivation was found to moderate the effect of the servicescape on space flow. The present study has several theoretical implications. First, the current study illuminates the process mechanism of the effect of the servicescape in sport fitness centers on consumer loyalty. Second, the present study empirically shows different patterns of consumer experiences and decision-making depending on consumption motivation. Based on the results, sport fitness center managers should not only pay more attention to the convenience of their servicescape but they should also design service environments maximizing consumers′ emotional experiences. Additionally, the results imply that assigning exercise beginners to an attractive physical environment is an effective strategy, because they are more likely to evaluate their experiences based on the perceived servicescape.

THE MAIN DIRECTIONS OF SIBLING RESEARCH

2021 ◽  
pp. 96-115
Author(s):  
Oksana V. Baskaeva ◽  
Keyword(s):  
Personal Development ◽  
Personal Characteristics ◽  
Central Feature ◽  
Gender And Age ◽  
The Family ◽  
Sick Children ◽  
Future Direction ◽  
The 19Th Century ◽  
The Impact

An overview of the areas of sibling research that laid the foundation for the modern understanding of sibling issues is presented. Attention is focused on the importance of sibling relationships for personal development, socialization and adaptation, and on the existing shortage of relevant work at the same time. The main stages of the development of sibling theory in their continuity are considered, starting from the first studies devoted to the search for a connection between the order of birth and achievements and dated to the end of the 19th century, to the term “individual environment” developed by the genetics of behavior in the second half of the 20th century. It emphasizes the role of A. Adler, who has made sibling a central feature of family life and personal development and has long determined the future direction of empirical family research. It shows a gradual shift in the interest of researchers from studying the influence of birth order, gender, and age intervals between siblings on personal characteristics. In this connection, an analysis of the nature of sibling relations on the basis of reciprocity and complementarity, undertaken by Dunn, is given. Early works on the jealousy and rivalry of children in the family, the study of the impact of parental differential treatment on them, as well as the influence of child characteristics on siblings in families with sick children are considered.

Monitoring the socio-economic development as a priority of official statistics

2015 ◽  
Vol 60 (8) ◽  
pp. 12-24
Author(s):  
Renata Bielak ◽  
Ewa Czumaj
Keyword(s):  
Economic Development ◽  
Information Support ◽  
Modern World ◽  
Information Share ◽  
Official Statistics ◽  
Socio Economic Development ◽  
High Quality Information ◽  
Effective Transfer ◽  
Transfer Of Information

The mission of official statistics is to provide credible, reliable, independent and high-quality information on the state and changes in society, the economy and the environment, meet the needs of domestic and foreign users. Fulfillment of this obligation is reflected in the work of the current official statistics and in development activities. Monitoring of the socio-economic development requires continuous adaptation of statistics to the changing reality and the description of the phenomena and processes. The role of official statistics in the modern world goes far beyond the implementation of the research. Measuring sustainable development and information support for development policy are tangible examples of the undertaken challenges. The form and manner of data presentation have increasing importance for the effective transfer of information. To answer the need to improve communication with users, the CSO is implementing new systems of information share. The article describes, among others, ”Strateg” and ”Knowledge Databases”.

Approaching the 21st Century: Perspectives on Korean Industrial Relations

1997 ◽  
Vol 8 (1) ◽  
pp. 22-43 ◽  
Author(s):  
Seoghun Woo
Keyword(s):  
Trade Unions ◽  
Presidential Address ◽  
Industrial Relations ◽  
Direct Interaction ◽  
The Past ◽  
The Government ◽  
Time Changes ◽  
Future Direction ◽  
Major Factors

This paper argues that the future direction for the development of Korean industrial relations will evolve through direct interaction between employers and trade unions (either conflictual or cooperative). The government is likely to play a less interventionist role in industrial relations, compared with the past, and to adopt the role of mediator between unions and employers. Characteristics of Korean industrial relations during the pre- 1987 period is firstly examined; four major factors are used to explain the industrial relations practice during this time. Changes after 1987 are also considered. Special consideration is given to interaction between the environment and the three major industrial relations participants, and the interactions between them. Both macro and micro aspects of industrial relations are examined. The special Presidential Address (26/04/1996), known as New Conception of Industrial Relations, is also analysed in terms of its implications for future industrial relations issues in Korea.

Human Systems Integration (HSI) in Navy Ship Manpower Reduction

1996 ◽  
Vol 40 (19) ◽  
pp. 977-981 ◽  
Author(s):  
J. Robert Bost ◽  
Thomas B. Malone ◽  
Clifford C. Baker ◽  
Charles D. Williams
Keyword(s):  
Problem Solving ◽  
Task Demands ◽  
Reduction Techniques ◽  
Front End ◽  
Human Systems Integration ◽  
Design Requirements ◽  
Workload Reduction ◽  
Specific Operator

The HSI approach to ship and ship system design for manning reduction is based on the standard human factors front-end analysis to identify functions and requirements, allocate functions to determine the role of the human vs. automation, identify approaches to reduce workload, and conduct task network workload simulation to establish the effectiveness of selected workload reduction techniques. The classes of workload reduction are focused on design requirements associated with automation of functions, consolidation of functions, simplification of function performance, and elimination of functions. Function Automation addresses the automation of functions previously performed manually and the determination of the roles of the human in automated or semi-automated functions. Function Consolidation requires a reassignment of functions among available operators to more evenly redistribute required workload. Function simplification requires that, for high driver functions and tasks assigned to a specific operator or maintainer, the demands that these functions and tasks make must be reduced to the greatest extent possible. Function/task demands include physical, cognitive, and perceptual-motor demands. Function Elimination involves removing a function from the ship through tele-operations or tele-maintenance with shoreside equipment tech-reps or maintenance experts, and reliance on collaboration tools to support dispersed team problem solving, or elimination of a function altogether.

scholarly journals PENGARUH KEPUASAN KONSUMEN DAN KEPERCAYAAN MEREK PADA NIAT BERKUNJUNG KEMBALI HOTEL DI YOGYAKARTA

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
RR. Siti Muslikhah ◽  
Yuni Astuti ◽  
Mahyuddin Mahyuddin
Keyword(s):  
Customer Satisfaction ◽  
Purchase Intention ◽  
Consumer Satisfaction ◽  
Sampling Method ◽  
Hierarchical Regression ◽  
Brand Trust ◽  
Validity Testing ◽  
Revisit Intention ◽  
Confirmatory Factor

This study aimed to examine the effect of customer satisfaction on revisit intention hotel in Yogyakarta, either directly or through the mediation of brand trust. Respondents in this study is that stayed in one-star hotels in Yogyakarta. To test the hypothesis quantitatively, the data obtained through a survey of 106 respondents. Sampling method nonprobability sampling with purposive sampling method. Validity testing performed by Confirmatory Factor Analysis (CFA) while reliability testing performed by the item to total correlation and Cronbach's alpha. Meanwhile, to test the effect among variables used hierarchical regression analysis and analysis of mediation Baron and Kenny (1986). Results from this study is that customer satisfaction significant effect on brand trust, brand trust a significant effect on revisit intention. This study also proved that customer satisfaction significant influence on purchase intention of re-either directly or indirectly, that is mediated confidence in the brand. The role of mediation is partially. Keywords: consumer satisfaction, brand trust, repurchase/revisit intention, mediation.

Restaurant and foodservice research

2017 ◽  
Vol 29 (4) ◽  
pp. 1203-1234 ◽  
Author(s):  
Robin DiPietro
Keyword(s):  
Past Research ◽  
Future Research ◽  
Research Papers ◽  
Content Type ◽  
The Past ◽  
Restaurant Management ◽  
Foodservice Industry ◽  
Future Direction

Purpose The purpose of this paper is to present a review of the foodservice and restaurant literature that has been published over the past 10 years in the top hospitality and tourism journals. This information will be used to identify the key trends and topics studied over the past decade, and help to identify the gaps that appear in the research to identify opportunities for advancing future research in the area of foodservice and restaurant management. Design/methodology/approach This paper takes the form of a critical review of the extant literature that has been done in the foodservice and restaurant industries. Literature from the past 10 years will be qualitatively assessed to determine trends and gaps in the research to help guide the direction for future research. Findings The findings show that the past 10 years have seen an increase in the number of and the quality of foodservice and restaurant management research articles. The topics have been diverse and the findings have explored the changing and evolving segments of the foodservice industry, restaurant operations, service quality in foodservice, restaurant finance, foodservice marketing, food safety and healthfulness and the increased role of technology in the industry. Research limitations/implications Given the number of research papers done over the past 10 years in the area of foodservice, it is possible that some research has been missed and that some specific topics within the breadth and depth of the foodservice industry could have lacked sufficient coverage in this one paper. The implications from this paper are that it can be used to inform academics and practitioners where there is room for more research, it could provide ideas for more in-depth discussion of a specific topic and it is a detailed start into assessing the research done of late. Originality/value This paper helps foodservice researchers in determining where past research has gone and gives future direction for meaningful research to be done in the foodservice area moving forward to inform academicians and practitioners in the industry.

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