The Effect of Emotional Labor on Emotional Dissonance and Emotional Exhaustion of Food Service Employees - Focused on the Moderating Effect of Resilience -

Tourism Research ◽

10.32780/ktidoi.2017.42.2.29 ◽

2017 ◽

Vol 42 (2) ◽

pp. 29-47 ◽

Author(s):

김수진 ◽

Jinkang Kim ◽

윤경

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Food Service ◽

Moderating Effect ◽

Emotional Dissonance ◽

Service Employees ◽

Food Service Employees

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"The Effect of Franchise Food Service Employees’ Emotional Labor on Role Stress, Job Burnout and Turnover Intention"

Journal of Tourism Sciences ◽

10.17086/jts.2018.42.4.89.109 ◽

2018 ◽

Vol 42 (4) ◽

pp. 89-109 ◽

Author(s):

Mi-Na Jo ◽

Jae-Bin Cha

Keyword(s):

Emotional Labor ◽

Turnover Intention ◽

Food Service ◽

Role Stress ◽

Job Burnout ◽

Service Employees ◽

Food Service Employees

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Impact of Social Support and Job Characteristics of Food Service Employees on Work-Life Balance : Moderating Effect of Working Hours

Journal of Tourism Management Research ◽

10.18604/tmro.2020.24.4.19 ◽

2020 ◽

Vol 24 (4) ◽

pp. 387-412

Author(s):

Kiseoung Lee ◽

Keyword(s):

Social Support ◽

Food Service ◽

Working Hours ◽

Job Characteristics ◽

Work Life ◽

Moderating Effect ◽

Work Life Balance ◽

Life Balance ◽

Service Employees ◽

Food Service Employees

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The Effect of Emotional Labor(EL) on Job Stress and Emotional Exhaustion -Investigation on Moderating Effect of Emotional Dissonance-

Journal of Korea Service Management Society ◽

10.15706/jksms.2013.14.5.002 ◽

2013 ◽

Vol 14 (5) ◽

pp. 27-55 ◽

Author(s):

장여나 ◽

Yang-Kyu Park ◽

Hang-Sok Choi

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Emotional Dissonance

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The effects of food service employees’ positive psychological capital on psychological ownership and customer orientation : Focusing on Korean buffet restaurant employees

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2017.05.31.5.183 ◽

2017 ◽

Vol 31 (5) ◽

pp. 183-195

Author(s):

Su-jung Rho

Keyword(s):

Psychological Capital ◽

Customer Orientation ◽

Food Service ◽

Psychological Ownership ◽

Service Employees ◽

Positive Psychological Capital ◽

Restaurant Employees ◽

Food Service Employees

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The Moderating Effect of Prosocial Behavior on the Relationship between Emotional Labor and Emotional Exhaustion of Hotel Employees: based on the Multivariate Linear Regression

2020 16th Dahe Fortune China Forum and Chinese High-educational Management Annual Academic Conference (DFHMC) ◽

10.1109/dfhmc52214.2020.00031 ◽

2020 ◽

Author(s):

Yixing Jin ◽

Cheng Lin ◽

Peiying Wu ◽

Yingda Wang

Keyword(s):

Linear Regression ◽

Prosocial Behavior ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Multivariate Linear Regression ◽

Hotel Employees ◽

The Relationship

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The Effects of Social Capital of Service Employees on Emotional Labor : Moderating Effect of Job Complexity

The Korean Academic Association of Business Administration ◽

10.18032/kaaba.2021.34.8.1505 ◽

2021 ◽

Vol 34 (8) ◽

pp. 1505-1533

Author(s):

Myoung Soung Lee ◽

Seungwon Lee ◽

Sang Lin Han

Keyword(s):

Social Capital ◽

Emotional Labor ◽

Moderating Effect ◽

Job Complexity ◽

Service Employees

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A Study on the Hand Washing Awareness and Practices of Food-service Employees and the Load of Index Microorganisms on the Hands

Korean Journal of Environmental Health Sciences ◽

10.5668/jehs.2010.36.2.095 ◽

2010 ◽

Vol 36 (2) ◽

pp. 95-107

Author(s):

Jeong-Yeong Park ◽

Joong-Soon Kim ◽

Jong-Gyu Kim

Keyword(s):

Food Service ◽

Hand Washing ◽

Service Employees ◽

Food Service Employees

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The Role of Team Trust and Cooperative Behavioron Food-service Employees' Service Performance- The Moderating Role of Teamwork Competencyand Other Department Support -

Culinary Science & Hospitality Research ◽

10.20878/cshr.2016.23.8.001 ◽

2016 ◽

Vol 22 (8) ◽

pp. 1-16

Author(s):

김영중 ◽

Byunggil Chun

Keyword(s):

Food Service ◽

Service Performance ◽

Service Employees ◽

Food Service Employees ◽

Moderating Role

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The Effect of Food Service Employees' Perfectionism on Job Demand through Psychological Burnout

Journal of MICE & Tourism Research ◽

10.35176/jmtr.20.3.4 ◽

2020 ◽

Vol 20 (3) ◽

pp. 75-94

Author(s):

Hyun-Ryoung Kim

Keyword(s):

Food Service ◽

Service Employees ◽

Effect Of Food ◽

Food Service Employees

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The Structural Relationship Between Hotel Employees’ Person-Job Fit, Emotional Labor, Emotional Exhaustion, and Turnover Intention: Moderating Effect of Perceived Organization Support

Journal of Tourism Sciences ◽

10.17086/jts.2020.45.1.199.223 ◽

2021 ◽

Vol 45 (1) ◽

pp. 199-223

Author(s):

Yong-Seok Lee ◽

Hyung-Ryong Lee

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Structural Relationship ◽

Job Fit ◽

Hotel Employees ◽

Organization Support

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