The Effect of Emotional Labor(EL) on Job Stress and Emotional Exhaustion -Investigation on Moderating Effect of Emotional Dissonance-

Journal of Korea Service Management Society ◽

10.15706/jksms.2013.14.5.002 ◽

2013 ◽

Vol 14 (5) ◽

pp. 27-55 ◽

Author(s):

장여나 ◽

Yang-Kyu Park ◽

Hang-Sok Choi

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Emotional Dissonance

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The Effect of Emotional Labor on Emotional Dissonance and Emotional Exhaustion of Food Service Employees - Focused on the Moderating Effect of Resilience -

Tourism Research ◽

10.32780/ktidoi.2017.42.2.29 ◽

2017 ◽

Vol 42 (2) ◽

pp. 29-47 ◽

Author(s):

김수진 ◽

Jinkang Kim ◽

윤경

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Food Service ◽

Moderating Effect ◽

Emotional Dissonance ◽

Service Employees ◽

Food Service Employees

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Hotel rooms and F&B employee’s emotional labor influencing Jay Customers on job stress andturnover intention: moderating effect on the position

Journal of Hospitality and Tourism Studies ◽

10.31667/jhts.2019.6.79.148 ◽

2019 ◽

Vol 79 ◽

pp. 148-164

Author(s):

Hyoung-Min Kim ◽

Han-Jo Kwon

Keyword(s):

Emotional Labor ◽

Moderating Effect

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The Moderating Effect of Prosocial Behavior on the Relationship between Emotional Labor and Emotional Exhaustion of Hotel Employees: based on the Multivariate Linear Regression

2020 16th Dahe Fortune China Forum and Chinese High-educational Management Annual Academic Conference (DFHMC) ◽

10.1109/dfhmc52214.2020.00031 ◽

2020 ◽

Author(s):

Yixing Jin ◽

Cheng Lin ◽

Peiying Wu ◽

Yingda Wang

Keyword(s):

Linear Regression ◽

Prosocial Behavior ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Multivariate Linear Regression ◽

Hotel Employees ◽

The Relationship

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The Structural Relationship Between Hotel Employees’ Person-Job Fit, Emotional Labor, Emotional Exhaustion, and Turnover Intention: Moderating Effect of Perceived Organization Support

Journal of Tourism Sciences ◽

10.17086/jts.2020.45.1.199.223 ◽

2021 ◽

Vol 45 (1) ◽

pp. 199-223

Author(s):

Yong-Seok Lee ◽

Hyung-Ryong Lee

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Structural Relationship ◽

Job Fit ◽

Hotel Employees ◽

Organization Support

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Mediated Moderation in the Relationship between Emotional Labor and Turnover Intention among Personal Assistants for the Disabled: Mediating Effect of Job Stress and Moderating Effect of Social Support from Coordinators

JOURNAL OF SPECIAL EDUCATION & REHABILITATION SCIENCE ◽

10.23944/isers.2017.03.56.1.20 ◽

2017 ◽

Vol 56 (1) ◽

pp. 489-509

Author(s):

Myung-Sun Chung ◽

Gun-Hwan Han ◽

Kyong-Jun Lee

Keyword(s):

Social Support ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Mediating Effect ◽

Mediated Moderation ◽

The Disabled ◽

Personal Assistants ◽

The Relationship

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The effects of job stress on emotional exhaustion and organizational commitment of Korean domestic airline call center counselors : Focusing on the moderating effect of PsyCap

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2019.6.33.6.173 ◽

2019 ◽

Vol 33 (6) ◽

pp. 173-188

Author(s):

Yeon-Doo Shin ◽

Gye-Hee Lee

Keyword(s):

Organizational Commitment ◽

Emotional Exhaustion ◽

Call Center ◽

Moderating Effect ◽

Domestic Airline

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The effect of emotional labor of hotel employees on emotional exhaustion and self-efficacy: Moderating effect of emotional intelligence

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.34.1.9 ◽

2019 ◽

Vol 34 (1) ◽

pp. 161-182

Author(s):

Byungchang Choi ◽

Kyungmin Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Self Efficacy ◽

Moderating Effect ◽

Hotel Employees

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A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics

Managing Emotions in the Workplace ◽

10.4324/9781315290812-26 ◽

2016 ◽

pp. 269-293

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Emotional Dissonance ◽

Provider Characteristics

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The Effect of Gender and Employment Status Interaction on Emotional Dissonance, Emotional Exhaustion, and Customer Orientation of Call Center Counselors: Focusing on the Moderating Effect of Self Efficacy

The Korean Academic Association of Business Administration ◽

10.18032/kaaba.2017.30.5.881 ◽

2017 ◽

Vol 30 (5) ◽

pp. 881-904

Author(s):

Jaebin Cha ◽

◽

Ara Cho ◽

Incheol Tak ◽

◽

...

Keyword(s):

Emotional Exhaustion ◽

Self Efficacy ◽

Call Center ◽

Employment Status ◽

Customer Orientation ◽

Moderating Effect ◽

Emotional Dissonance ◽

Status Interaction

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The Moderating Effect of Supervisor’s Humors on the Relationship Between Job Stress and Emotional Exhaustion

The Journal of Humanities and Social sciences 21 ◽

10.22143/hss21.10.2.63 ◽

2019 ◽

Vol 10 (2) ◽

pp. 875-888

Author(s):

Jiwoon Lee ◽

Chiyeon You

Keyword(s):

Emotional Exhaustion ◽

Moderating Effect ◽

The Relationship

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