scholarly journals A Tale of Two Systems: Success and Failure in a Single Information System Implementation

2021 ◽  
Author(s):  
Catherine A. Middleton
Keyword(s):  
Information System ◽  
Information Systems ◽  
System Design ◽  
Successful Implementation ◽  
System Implementation ◽  
Secondary Users ◽  
Primary Users ◽  
Systems Implementation ◽  
The University

This paper presents a case study of an information system implementation. The system, a computerized student record system, was introduced into a small university when the university opened. Unlike many other case studies of systems implementation, there was no existing system to replace, thus it was expected that there would be little resistance to the system. Successful implementation was anticipated, particularly as the systems designers were also the primary users. An evaluation of the system shows this was not the case. Two groups of users are identified, one pleased with the system, the other dissatisfied. The secondary users did not display their dissatisfaction with the system by resistance, however. They used the system frequently, but were denied the full access they required to do their jobs. Ostensibly due to technical limitations of the system, the primary users acted as gatekeepers. An examination of the culture and management structure of the university reveals strong political motivations for the primary users to exert power over the secondary users. Markus’s (1983) interpretation of interaction theory is used to discuss the political implications of the system design. It is concluded that senior management must be aware of the importance of information systems to their organizations, and understand the potential for designers to use these systems as sources of power. The case study is reconstructed from the author’s experiences as a staff member at the university during the system implementation, initially as a primary user of the system (but not an active member of the system design team), and later as a secondary user. The case is evaluated from the perspective of both user groups, using a framework derived from the literature on information systems failure and successful systems implementation.

Extending IMPLEMENT Framework for Enterprise Information Systems Implementation to Information System Innovation

2017 ◽  
pp. 137-177 ◽  
Author(s):  
Aparna Raman ◽  
D. P. Goyal
Keyword(s):  
Information System ◽  
Information Systems ◽  
Innovation Process ◽  
System Innovation ◽  
System Implementation ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Is Implementation ◽  
Systems Implementation ◽  
Information Systems Implementation

Enterprise Information systems implementation is one of the most challenging parts of IT strategy for an organization, since implementation brings in efficiency in the system and justifies the investments made. Therefore, it becomes increasingly important to study the perspectives of implementation to understand the current dynamics. The purpose of this paper is twofold, first is to explore the type of literature that exists in information system implementation and secondly to determine the research methodologies incorporated therein for the information system field's implementation in specific. The basic content analysis is done to review the articles on information system implementation. A total of 47 articles were selected from peer reviewed journals and conferences. The study was conducted to assess the methodology used, the strategies followed along with the issues and challenges faced in the implementation. It presents an arena of the studies done in information system implementation in past 20 years (typically 1993 to 2013). The IMPLEMENT framework has been proposed to synthesize the literature finding for smooth functioning of IS implementation process. The factors influencing the adoption of information system innovation are described. The comprehensive framework for information innovation process is developed. This framework is then mapped to IMPLEMENT framework. This study would encourage the practitioners in the information systems domain to improve upon their organizational capability and incorporate other best practices.

A Critical Study and Consolidated Framework for Enterprise Information Systems Implementation

2014 ◽  
Vol 10 (1) ◽  
pp. 94-114 ◽  
Author(s):  
Aparna Raman ◽  
D. P. Goyal
Keyword(s):  
Information System ◽  
Information Systems ◽  
Implementation Process ◽  
Critical Study ◽  
System Implementation ◽  
Organizational Capability ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Systems Implementation ◽  
Information Systems Implementation

Enterprise Information systems implementation is one of the most challenging parts of IT strategy for an organization, since implementation brings in efficiency in the system and justifies the investments made. Therefore, it becomes increasingly important to study the perspectives of implementation to understand the current dynamics. The purpose of this paper is twofold, first is to explore the type of literature that exists in information system implementation and secondly to determine the research methodologies incorporated therein for the information system field's implementation in specific. The basic content analysis is done to review the articles on information system implementation. A total of 47 articles were selected from peer reviewed journals and conferences. The study was conducted to assess the methodology used, the strategies followed along with the issues and challenges faced in the implementation. It presents an arena of the studies done in information system implementation in the past 20 years (typically 1993 to 2013). The IMPLEMENT framework has been proposed to synthesize the literature finding for smooth functioning of IS implementation process. This study would encourage the practitioners in the information systems domain to improve upon their organizational capability and incorporate other best practices.

scholarly journals ERP System Implementation: Benefits and Economic Effectiveness

2022 ◽  
Vol 16 ◽  
pp. 14-20
Author(s):  
Andrejs Tambovcevs ◽  
Tatjana Tambovceva
Keyword(s):  
Information System ◽  
Information Systems ◽  
Economic Effectiveness ◽  
System Implementation ◽  
Erp Systems ◽  
Enterprise Information System ◽  
Enterprise Information ◽  
Implementation Challenges ◽  
Erp System ◽  
Systems Implementation

The enterprise information system offers the service platform to improve the efficiency of enterprise work. Information systems are widely used in different areas and improve the efficiency of enterprise activities. The main purpose of this paper is to present the ERP systems implementation challenges together with identifying the benefits from the implementation and economic effectiveness of ERP systems.

Evaluation of the ITOC information system design recovery tool: a case study

1999 ◽  
Vol 44 (3) ◽  
pp. 229-240 ◽  
Author(s):  
John Harrison ◽  
Wie Ming Lim ◽  
Anna Andrusiewicz ◽  
Anthony Berglas
Keyword(s):  
Information System ◽  
System Design ◽  
Information System Design ◽  
Design Recovery

Educational Portals

Web Portals ◽  
2011 ◽  
pp. 252-269 ◽  
Author(s):  
Marko Bajec
Keyword(s):  
Higher Education ◽  
Information System ◽  
Information Systems ◽  
Higher Education Institutions ◽  
Institutions Of Higher Education ◽  
Motivating Factors ◽  
Promising Technology ◽  
Core Components ◽  
User Centric ◽  
The University

Portal-based solutions have been proved in practice to be a promising technology that offers companies a way to transform and integrate their information systems more effectively and at lower cost. The main point of this paper is to discuss the use of portals in institutions of higher education. We examine the motivating factors that drive higher-education institutions to use portal-based solutions. As an example, we explain how the University of Ljubljana is taking advantage of portal technology and what benefits are to be expected from the use of portals as core components of the university’s new user-centric information system.

Information Systems Curriculum Design Processes

2009 ◽  
pp. 628-641
Author(s):  
Paulette Alexander ◽  
Carol Gossett
Keyword(s):  
Information System ◽  
Information Systems ◽  
Curriculum Development ◽  
Curriculum Design ◽  
Course Content ◽  
Systems Analysts ◽  
The Many ◽  
Professional Systems ◽  
Information Systems Curriculum

The process of designing a university curriculum in the information systems discipline needs to follow many of the same processes that professional systems analysts use. Of concern are the product, the stakeholders, the drivers, and the methods; indeed, an information systems curriculum is an information system. This chapter presents a case study of one small regional university’s efforts to create an updated information systems curriculum addressing the challenges of curriculum development using the framework of the very systems analysis and design course content that the students are expected to learn. The chapter identifies each component of the information system curriculum and details the processes supporting each development step along the way, from problem identification to system operation and support. This case study presents a cohesive approach to dealing with the many pressures associated with information systems curriculum development and might be instructive for curriculum development in other disciplines as well.

Successful Health Information System Implementation

2011 ◽  
pp. 1103-1111
Author(s):  
Kristiina Häyrinen
Keyword(s):  
Information System ◽  
Project Management ◽  
Information Systems ◽  
Health Information ◽  
Success Factors ◽  
Health Information System ◽  
Implementation Process ◽  
Initial System ◽  
System Implementation ◽  
End User

A Standish Group (1994) study showed that only 16% of all information technology projects come in on time and within budget. The situation is not better concerning health information systems. Many health information system implementations are less than completely successful (Berg, 2001; Giuse & Kuhn, 2003; Lorenzi & Riley, 2003). In this article, the health information system means “a system, whether automated or manual, that comprises people, machines and /or methods organized to collect, process, transmit, and disseminate” data that represent user information in healthcare (Kuhn & Giuse, 2001, pp. 275). What is successful implementation and whose success is measured? Successes can be measured in many ways. Delone and McLean have been finding out the success factors of management information system which are also applicable to health information system. The success factors are: system qualities, e.g., the ease of use or time savings, information quality, e.g., completeness or data accuracy, usage, e.g., the frequency of use or the number of entries, user satisfaction, e.g., user-friendliness or overall satisfaction, individual impact, e.g., changed work practices or direct benefits and organizational impact, e.g., communication and collaboration or impact on patient care. Furthermore, user involvement during system development, implementation and organizational culture have been identified as possible factors measuring the success. However, the need for further research to determine which attributes are the most useful ones in measuring success has also been revealed. (van der Meijden, Tange, Troost & Hashman, 2003). The different phases in implementation process are, in general, user needs and requirements analysis (specification), system design, initial system implementation and testing (Ahmad, Teater, Bentley, Kuehn, Kumar, Thomas & Me-khjian, 2002; Schuster, Hall, Couse, Swayngim & Kohatsu, 2003; Souther, 2001). The system requirements analysis includes workflow analysis, and the initial system implementation includes the technical installation of the information system, integration of the information system to other information systems and users’ training. Project management is an important factor in every phase of the implementation project. The purpose of this article is to highlight the health information system implementation process from end-user perspective. Which factors are crucial in the implementation process from the point of view of the end-users? How does project management contribute to the implementation process, what is the role of the end-user in system designing and how does training effect the information system implementation?

Applied Multi-Case Research in a Mixed-Method Research Project

2009 ◽  
pp. 120-139 ◽  
Author(s):  
Slinger Jansen
Keyword(s):  
Information System ◽  
Information Systems ◽  
Mixed Method ◽  
Research Area ◽  
Mixed Method Research ◽  
Research Project ◽  
Case Research ◽  
Systems Research ◽  
Information Systems Research

Even though information systems is a maturing research area, information systems case study reports generally lack extensive method descriptions, validity defense, and are rarely conducted within a multicase research project. This reduces the ability to build theory in information systems research using case study reports. In this chapter we offer guidelines, examples, and improvements for multicase studies. If information system researchers stick to these guidelines, case study reports and papers will get published more often, improving the rapidly maturing research area of information systems.

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