scholarly journals Provincial Nominee Settlement Practices: an examination of multilevel governance, best practices, challenges and neo-liberal shifts of provisions

2021 ◽  
Author(s):  
Emma Flynn
Keyword(s):  
Best Practices ◽  
Private Sector ◽  
Service Sector ◽  
Service Providers ◽  
Multilevel Governance ◽  
Community Level ◽  
Federal Level ◽  
Immigrant Settlement ◽  
Settlement Services

Settlement services for newcomers in Canada have been traditionally funded at a federal level with providers at a community level, often referred to as immigrant service providers (ISPs). But settlement provision does not stop at ISPs. A new player has joined the immigrant settlement service sector in Canada: “The Private Sector”, which includes employers and universities. This shift in provision is particularly a reality for newcomers who have arrived via the provincially downloaded Provincial Nominee Program (PNP). This research aims to examine the contemporary practices of settlement services of immigrants who have arrived via the PNP, and offers an examination of multilevel governance, best practices, challenges, recommendations and the neoliberal shift in newcomer settlement provision.

scholarly journals Provincial Nominee Settlement Practices: an examination of multilevel governance, best practices, challenges and neo-liberal shifts of provisions

2021 ◽  
Author(s):  
Emma Flynn
Keyword(s):  
Best Practices ◽  
Private Sector ◽  
Service Sector ◽  
Service Providers ◽  
Multilevel Governance ◽  
Community Level ◽  
Federal Level ◽  
Immigrant Settlement ◽  
Settlement Services

Settlement services for newcomers in Canada have been traditionally funded at a federal level with providers at a community level, often referred to as immigrant service providers (ISPs). But settlement provision does not stop at ISPs. A new player has joined the immigrant settlement service sector in Canada: “The Private Sector”, which includes employers and universities. This shift in provision is particularly a reality for newcomers who have arrived via the provincially downloaded Provincial Nominee Program (PNP). This research aims to examine the contemporary practices of settlement services of immigrants who have arrived via the PNP, and offers an examination of multilevel governance, best practices, challenges, recommendations and the neoliberal shift in newcomer settlement provision.

scholarly journals The Private sector, institutions of higher education, and immigrant settlement in Canada

2021 ◽  
Author(s):  
Emma Flynn
Keyword(s):  
Higher Education ◽  
Service Providers ◽  
Third Parties ◽  
Institutions Of Higher Education ◽  
Recruitment Process ◽  
Governmental Agencies ◽  
Immigrant Settlement ◽  
Recent Developments ◽  
Settlement Services ◽  
Immigrant Selection

The settlement sector in Canada has undergone significant transformations in recent times, most notably the imposition of neoliberal principles on service providers that has transferred a substantial amount of the immigrant selection and recruitment process from governmental agencies to third parties. This trend of devolution has accelerated with recent developments associated with Provincial Nominee Programs. By reviewing the literature related to Provincial Nominee Programs and their implementation, we illustrate how private employers and institutions of higher education are not only involved in immigrant selection but also increasingly in settlement service delivery. Keywords: immigration, settlement services, Provincial Nominee Program, neoliberalism, privatization, institutions of higher education, Canada

scholarly journals A Need For New Relations Between The Third Sector And The State: An Examination Of The Case Of Immigration Settlement Services In Canada

2021 ◽  
Author(s):  
Taylor Elizabeth Margaret Morris
Keyword(s):  
Literature Review ◽  
Best Practices ◽  
Service Providers ◽  
Third Sector ◽  
Collaborative Governance ◽  
The State ◽  
The Third ◽  
Settlement Services ◽  
The Third Sector ◽  
Critical Literature

The purpose of this paper is to explore the need to restructure the relations between the Third Sector and the State. The case of Third Sector settlement services in Canada is examined this proposition. This paper takes the approach of a critical literature review to analyze the changing relationship between the Third Sector and the State in Canada from the early 1600’s to the contemporary era. This paper will demonstrate that the State has become restructured to follow neoliberal priorities thereby restricting settlement services and negatively impacting the integration of newcomers. The adoption of collaborative governance is proposed as a way to facilitate access to settlement programming that will support the development of partnerships, capacity-building and the sharing of best practices among settlement service providers. This paper is a call for action to Third Sector organizations and the State to begin to reconcile and strengthen their relationship to better serve newcomers to Canada.

scholarly journals The Private sector, institutions of higher education, and immigrant settlement in Canada

2021 ◽  
Author(s):  
Emma Flynn
Keyword(s):  
Higher Education ◽  
Service Providers ◽  
Third Parties ◽  
Institutions Of Higher Education ◽  
Recruitment Process ◽  
Governmental Agencies ◽  
Immigrant Settlement ◽  
Recent Developments ◽  
Settlement Services ◽  
Immigrant Selection

The settlement sector in Canada has undergone significant transformations in recent times, most notably the imposition of neoliberal principles on service providers that has transferred a substantial amount of the immigrant selection and recruitment process from governmental agencies to third parties. This trend of devolution has accelerated with recent developments associated with Provincial Nominee Programs. By reviewing the literature related to Provincial Nominee Programs and their implementation, we illustrate how private employers and institutions of higher education are not only involved in immigrant selection but also increasingly in settlement service delivery. Keywords: immigration, settlement services, Provincial Nominee Program, neoliberalism, privatization, institutions of higher education, Canada

scholarly journals A Need For New Relations Between The Third Sector And The State: An Examination Of The Case Of Immigration Settlement Services In Canada

2021 ◽  
Author(s):  
Taylor Elizabeth Margaret Morris
Keyword(s):  
Literature Review ◽  
Best Practices ◽  
Service Providers ◽  
Third Sector ◽  
Collaborative Governance ◽  
The State ◽  
The Third ◽  
Settlement Services ◽  
The Third Sector ◽  
Critical Literature

The purpose of this paper is to explore the need to restructure the relations between the Third Sector and the State. The case of Third Sector settlement services in Canada is examined this proposition. This paper takes the approach of a critical literature review to analyze the changing relationship between the Third Sector and the State in Canada from the early 1600’s to the contemporary era. This paper will demonstrate that the State has become restructured to follow neoliberal priorities thereby restricting settlement services and negatively impacting the integration of newcomers. The adoption of collaborative governance is proposed as a way to facilitate access to settlement programming that will support the development of partnerships, capacity-building and the sharing of best practices among settlement service providers. This paper is a call for action to Third Sector organizations and the State to begin to reconcile and strengthen their relationship to better serve newcomers to Canada.

Adoption of Innovation and Technological Advancement Deployment

2021 ◽  
Author(s):  
Karam Yateem ◽  
Mohammad Dabbous ◽  
Mohammad Kadem ◽  
Mohammed Khanferi
Keyword(s):  
Best Practices ◽  
Multiphase Flow ◽  
Monitoring System ◽  
Industrial Revolution ◽  
Service Providers ◽  
Data Retrieval ◽  
Successful Implementation ◽  
Technological Advancement ◽  
Field Equipment ◽  
Well Completion

Abstract The main objective of the paper is to outline initiatives associated with leveraging creativity and innovation to sustain operational excellence. It will cover processes, applications and best practices toward continually leveraging creative and innovation such as the development of innovation team toward creating a collaborative environment in the generation, identification and development of ideas and new technological advancement deployment. The processes described will cover (1) the continuous monitoring and management update of innovation submissions, implementation and self-development course completion, (2) recognition for value addition resultant from technological deployment, (3) Technical Review Committee (TRC) centralization and streamlining of evaluating technologies and best practices, (4) the assignment of challenging targets and (5) the initiation of special innovation campaigns for pressing and challenging matters has resulted in various major accomplishments. The establishment of the 4th Industrial Revolution (IR 4.0) team to address production engineering and well services challenges and collaborate for articulate, smart, more efficient and effective resolutions, process improvements and decision making. The results were remarkable with an incremental increase into intent to submit a patent file consideration, patenting, technology deployment and production of technical manuscripts addressing the unique achievements as well as the submission of awards applications. Technical collaboration toward triggering resolutions to ongoing operational challenges has resulted in various internal in-house built strides of best practices and other collaborative initiatives with other services providers such as: Intelligent Field Equipment Industrial Professionals Training: Special training for intelligent field equipment associated with smart well completion (SWC) exercising and optimization, data retrieval from multiphase flow meters (MPFMs) as well as a permanent downhole monitoring system (PDHMS) and conducting basic preventative maintenance (PM) requirements. Multiphase Flow Metering (MPFM) Advanced Monitoring System: An in-house developed MPFM system advanced monitoring to enable production/Intelligent Field engineers to monitor and diagnose MPFMs healthiness in all fields. It includes a validation mechanism to monitor and verify the different MPFM diagnostic data, alarming mechanism, flow rates and data visualization tools to verify the health of the installed base of equipment toward higher testing efficiency, reduction of manpower exposure to the field, and cost avoidance through minimizing operational logistical arrangements and minimization of unnecessary field visits by service providers. The ultimate intent is to heavily depend upon all employees to successfully propose solutions, and subject matter experts to coach employees in the successful implementation of practical resolutions to improve operations, optimize cost, and enhance employees’ satisfaction and engagement.

The role of customer experience touchpoints in driving loyalty intentions in services

2018 ◽  
Vol 30 (5) ◽  
pp. 444-457 ◽  
Author(s):  
Marco Ieva ◽  
Cristina Ziliani
Keyword(s):  
Customer Loyalty ◽  
Service Sector ◽  
Service Providers ◽  
Management Strategies ◽  
Customer Experience ◽  
Ordinary Least Squares ◽  
Mobile Service ◽  
Least Squares Regression ◽  
Content Type ◽  
Loyalty Intentions

Purpose The explosion in the number of touchpoints is putting pressure on companies to design omnichannel customer experiences aimed at achieving long-term customer loyalty. The purpose of this paper is to examine the relative importance of 24 touchpoints in contributing to customer loyalty intentions. Design/methodology/approach Data were collected by means of a survey on almost 6,000 subjects belonging to the Nielsen consumer panel. Two ordinary least squares regression models with clustered standard errors estimate the relationship between touchpoint exposure – measured in terms of reach, frequency and positivity – and customer loyalty intentions in the mobile service sector. Findings Reach has a significant relationship with customer loyalty intentions as far as eight touchpoints are concerned. Positivity, when controlling for frequency of exposure, is related to customer loyalty intentions as far as nine touchpoints are concerned. Practical implications Results provide guidance for mobile service providers on customer experience management strategies and specifically on touchpoint prioritization, adaptation, monitoring and design. Originality/value This study addresses two relevant research gaps. First, most studies focus on single or a few touchpoints without considering the variety of touchpoints within the customer journey (Lemon and Verhoef, 2016). Second, no studies focus on the relative contribution of touchpoints to customer loyalty intentions (Homburg et al., 2017).

From Data to Vision

2015 ◽  
pp. 1-14 ◽  
Author(s):  
Rhoda Joseph
Keyword(s):  
Big Data ◽  
Public Sector ◽  
Private Sector ◽  
Government Agency ◽  
Specific Context ◽  
Federal Level ◽  
The Public ◽  
Country Level ◽  
Current Survey ◽  
The Government

This chapter examines the use of big data in the public sector. The public sector pertains to government-related activities. The specific context in this chapter looks at the use of big data at the country level, also described as the federal level. Conceptually, data is processed through a “knowledge pyramid” where data is used to generate information, information generates knowledge, and knowledge begets wisdom. Using this theoretical backdrop, this chapter presents an extension of this model and proposes that the next stage in the pyramid is vision. Vision describes a future plan for the government agency or business, based on the current survey of the organization's environment. To develop these concepts, the use of big data is examined in three different countries. Both opportunities and challenges are outlined, with recommendations for the future. The concepts examined in this chapter are within the constraints of the public sector, but may also be applied to private sector initiatives pertaining to big data.

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