PURCHASE OF SERVICES OF THE POSTAL COMMUNICATIONS AS THE SERVICES RELATING TO THE FIELD OF NATURAL MONOPOLIES

2018 ◽  
Vol 1 (1) ◽  
pp. 33-39
Author(s):  
Марина Максимова ◽  
Елена Суфиянова
Keyword(s):  
Service Provider ◽  
Postal Service ◽  
Postal Services ◽  
Communications Services

The article studies the market of postal communications services, including postal service and the reason for purchasing from a sole postal service provider. The authors come to conclusion that there is no one-upmanship in the market of postal services.

scholarly journals The Digital Post Ecosystem—Example of Poland in the Context of Research

2021 ◽  
Vol 13 (5) ◽  
pp. 2550
Author(s):  
Anna Drab-Kurowska ◽  
Agnieszka Budziewicz-Guźlecka
Keyword(s):  
Research Question ◽  
Research Problem ◽  
Postal Service ◽  
The European Union ◽  
Telecommunications Infrastructure ◽  
Digital Ecosystem ◽  
New Business ◽  
Postal Services ◽  
Telecommunications Market ◽  
Services Innovation

Rapid technological changes have forced postal operators to adapt their services to the needs of the information society, exploit new business opportunities, and pay more attention to emerging and rapidly growing direct and indirect competition. The main goal of the article is to provide an answer to the question Do we have to digitalize postal services? The objectives of the article are as follows: defining of the postal ecosystem concept; defining of postal e-services; developing an action proposal approach for the operator designated to create a digital ecosystem of the postal service. Therefore, it is necessary to survey postal operators regarding the digitalization of the economy and postal e-services. The survey should focus on individual customers, businesses and telecommunications market experts. The survey covered postal e-services supplied by the designated operator in Poland. Its assessment has been based on variables which have major impact on the perception of postal e-services. These variables include: scope of e-services, regulatory framework (security), competitiveness, telecommunications infrastructure, advancement of e-services, innovation level, and digital awareness and digital skills in the society. In order to meet these objectives, the article refers to the essence of the ecosystem as a solution to the research problem. Additionally, studies on postal e-services have been presented, which enable to develop an action proposal to strengthen the position of the postal operator in the postal ecosystem. The article is based on studies that use various research methods, such as critical analysis of scientific literature, synthesis and generalization, Delphi method, versatile benchmarking and graphic visualization. Additionally, findings of studies on e-services have been presented to cover the European Union, as well as solicit opinions of individual and business clients and telecommunications market experts in Poland. This enables to develop an action proposal designed to strengthen the position of the postal operator in the postal ecosystem. The study has delivered an answer to the research question. Thus, the authors can confirm that it is necessary to digitalize postal services.

scholarly journals A study on the competitive strategy of the universal postal service provider

2016 ◽  
Vol 28 (8) ◽  
pp. 935-949 ◽  
Author(s):  
Momčilo Dobrodolac ◽  
Dragan Lazarević ◽  
Libor Švadlenka ◽  
Milina Živanović
Keyword(s):  
Service Provider ◽  
Competitive Strategy ◽  
Postal Service

Evaluating the comparative efficiency of the postal services in OECD countries using context-dependent and measure-specific data envelopment analysis

2015 ◽  
Vol 22 (5) ◽  
pp. 839-856 ◽  
Author(s):  
Süleyman Çakır ◽  
Selçuk Perçin ◽  
Hokey Min
Keyword(s):  
Data Envelopment Analysis ◽  
Oecd Countries ◽  
Data Envelopment ◽  
Postal Service ◽  
Public Enterprises ◽  
Policy Makers ◽  
Content Type ◽  
Comparative Efficiency ◽  
Postal Services ◽  
Context Dependent

Purpose – In an effort to help policy makers develop competitive postal service strategies, the purpose of this paper is to evaluate the comparative operating efficiencies of postal services across the Organization for Economic Cooperation and Development (OECD) nations and then identify room for service improvement. Design/methodology/approach – As a better alternative to the conventional data envelopment analysis (DEA) which requires the proportional improvements of inputs and outputs simultaneously, the authors propose the combined use of both context-dependent and measure-specific DEAs to measure the relative attractiveness and progress of the national postal operators of OECD countries. Findings – Defying the conventional notion that public enterprises operate less efficiently than private enterprises, the author discovered that some state-owned public enterprises such as postal service operators could still be efficient if managed properly. Even inefficient postal services operators could significantly improve their service performances, once they identified the root causes of their service failures. Through a series of model experiments and testing, the authors found that proposed context-dependent and measure-specific DEA models were more useful for finding such causes than the conventional DEA model. Practical implications – For public officials and policy makers, the proposed DEAs can pinpoint what it takes to become more efficient and what steps need to be taken to improve postal service operations gradually. Originality/value – This paper is the first to combine the context-dependent DEA with measure-specific DEA to evaluate the comparative efficiency (or progress) and inefficiency (or regress) of the national postal operators of 25 OECD countries.

scholarly journals The role of safety in service quality in the opinion of traditional and digital customers of postal service

2020 ◽  
Vol 26 (1) ◽  
pp. 1-4
Author(s):  
Kamila Kowalik
Keyword(s):  
Service Quality ◽  
Quality Assessment ◽  
Theoretical Framework ◽  
Postal Service ◽  
Perception Of Safety ◽  
Postal Services ◽  
Safety Attributes ◽  
The Impact

AbstractOne of the factors allowing to shape safety and quality of a postal service is an opinion of its customer. In the following paper, the analysis of the impact of a customer’s perception of safety on the service quality assessment has been presented. Research results presented in the paper refer to opinions of traditional and digital customers of postal services. The presented analysis is enriched by a theoretical framework of service quality, the explanation of the concept of safety, and a complementary characteristics of traditional and digital postal services. Afterwards, safety attributes of the postal services have been proposed, explained and highlighted. Subsequently, the results presented in the paper refer to the validity of particular chosen safety attributes of postal services.

scholarly journals Problems of legal protection of rights and legitimate interests of consumers of telematic communication services in the context of the implementation of certain provisions of the federal law "On the contract system in the procurement of goods, works, services to meet state and municipal needs" in the provision of educational services

2021 ◽  
Vol 1 (11) ◽  
pp. 20-23
Author(s):  
A.V. MIRONOV ◽  
Keyword(s):  
Service Provider ◽  
Legal Protection ◽  
Legal Regulation ◽  
Educational Services ◽  
Communication Service ◽  
Federal Law ◽  
Communication Services ◽  
Legitimate Interests ◽  
Communications Services

Based on the analysis of the current civil legislation regulating the sphere of services as well as the legislation on communications, the article deals with the problems of legal regulation of telematic communications services. We are talking about gaps in the specialized legislation, which do not allow creating the necessary guarantees of the quality of the provided communication services as well as the importance of ensuring the ratio of the norms of the specialized legislation and the norms of civil legislation in connection with the presence of a general subject of legal regulation. The problems of defining essential and obligatory conditions in contracts for the provision of telematic communication services are disclosed, in particular, the presence of the discretion of the communication service provider in determining the "quality range", which significantly infringes upon the rights of consumers. The issues of legal regulation of blocking sites due to the presence of violations determined by the legislation on communications are considered: at present there are no criteria for the unlawful use of telematic communication services as well as real leverage on unscrupulous consumers from operators.

scholarly journals PECULIARITIES OF INTERNATIONAL POSTAL DISPATCHES IN THE REPUBLIC OF MOLDOVA

2019 ◽  
Vol 3 (88) ◽  
pp. 195
Author(s):  
Savva Maimescu
Keyword(s):  
The State ◽  
Postal Service ◽  
Place Of Residence ◽  
Republic Of Moldova ◽  
Criminal Sanctions ◽  
Postal Services ◽  
The Republic ◽  
Legal Entities

In the paper the author indicates the particularities of the merchandise, objects, values, goods, money declaration, carried out by natural persons and legal entities, which are transported and placed over the customs border of the state by the specialized state carrier “Posta Moldovei”. In the paper the author indicates the subjects of declaration who have full rights to send objects, values, goods by international postal service to the recipient who has his/ her place of residence in any country. In the paper the author also indicates the liability of natural persons and legal entities, which may occur in the case of non-declaration or inauthentic declaration of merchandise, objects, values, goods sent through international postal services to the recipient, as well as reports the administrative and criminal sanctions for committing these violations.

scholarly journals Quality of work community and workers’ intention to retire

2022 ◽  
Author(s):  
Subas Neupane ◽  
Saila Kyrönlahti ◽  
Hanna Kosonen ◽  
K. C. Prakash ◽  
Anna Siukola ◽  
...  
Keyword(s):  
Work Environment ◽  
Postal Service ◽  
Quality Of Work ◽  
Work Related ◽  
Environment And Health ◽  
Binomial Regression ◽  
Work Community ◽  
Postal Services ◽  
Composite Variables

Abstract Purpose To study the workers’ perception of the quality of work community and its association with intention to retire early, separately among women and men working in Finnish postal service. Methods A questionnaire survey was sent to all Finnish postal services employees aged ≥ 50 years in 2016 and 44% (n = 2096) replied to the survey (mean age 56.3, 40% women). Employee’s intention to retire before statutory retirement was measured on a scale of 1–5 and dichotomized. The quality of work community was defined by four composite variables: equality at work, flexibility at work, supportive work environment and health or other reason and trichotomized by their tercile values. Odds ratio (ORs) and their 95% confidence intervals (CIs) for associations of quality of work community with intention to retire were calculated separately for men and women using log binomial regression models adjusted for potential confounders. Results About one-third of respondents intended to retire early with no significant gender difference in retirement intention. Low equality at work (women OR 2.77, 95% CI 1.60–4.81; men 2.84, 1.80–4.48) and low flexibility at work (women 3.30, 1.94–5.60; men 2.91, 1.88–4.50) was associated with higher likelihood of intention to retire. Among women intention to retire was found less likely due to low supportive work environment (0.52, 0.31–0.89) and among men due to intermediate health or other reason (0.65, 043–0.98). Conclusion The results highlight the importance of the quality of work community as well as the promotion of work-related health in order to encourage employees to remain at workforce for longer.

Sign in / Sign up

Export Citation Format

Share Document