scholarly journals IMPLEMENTASI TOTAL QUALITY MANAGEMENT SEBAGAI SOLUSI PENGEMBANGAN LEMBAGA PENDIDIKAN ISLAM DI ERA REVOLUSI INDUSTRI 4.0

2020 ◽  
Vol 7 (2) ◽  
pp. 377-428
Author(s):  
Imam Syafi’i ◽  
Lailatul Fitriyah
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Industrial Revolution ◽  
Education Institution ◽  
Disruptive Innovation ◽  
Islamic Education ◽  
Total Quality ◽  
Solution Quality ◽  
The Impact

Indonesian in this decade is being echoed about the Industrial Revolution 4.0 which undeniably has big impact on the world of education. The impact of disruptive innovation in the Industrial Revolution 4.0 era forced education to make new innovations by utilizing technology, including Islamic Educational Institutions. The development of management is the right step to advance the sector of Islamic education Institutions so that they can compete whith other schools. Implementation of Total Quality Management in Islamic Education Institutions that focus on quality assurance can be a solution. Quality assurance emphasizes that education is not only focused on products but also the process in making products. By carrying out the principle of custamer satisfaction or service user in this case students, parents and the community in general the presence of Quality-based management will make the branding image of Islamic Education Institutions increase in the eyes of the community. For this reason, the cooperation of each party has greatly contributed to success of Total Quality Management in Islamic Education Institution

scholarly journals TOTAL QUALITY MANAGEMENT IN ISLAMIC EDUCATION INSTITUTION

Ta dib ◽  
2017 ◽  
Vol 20 (2) ◽  
pp. 51
Author(s):  
Indriyenni Indriyenni
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Educational Institution ◽  
Education Institution ◽  
Boarding School ◽  
Islamic Education ◽  
Total Quality ◽  
Administrative Behavior ◽  
Integrated Or ◽  
Education Business

There have been five characteristics of a qualified school such as focusing on the customer, total engagement, measurement, commitment, and continuous improvement. Every educational institution including Islamic boarding school (IBS) is required to provide the best services to its customers. In this way, IBS need to be supported by a good management system; the existence of a regular mindset (administrative thinking), the implementation of regular activities (administrative behavior), attitude to the task activities well (administrative attitude), and so forth. To answer the various problems that exist in the educational environment the management should have an Integrated or Total Quality Management (TQM). One of its goals is to transform a school institution into a sincere team, without conflict and internal competition to achieve a single goal of satisfying all customers. TQM will provide educators professional solutions to meet today’s challenges and the future. It is because TQM can be used to build alliance between education, business and government. TQM can also shape the community responsive to the changing demands of society in this era of globalization. Besides, TQM form a responsive school and is able to respond to changes that occur in the field of education in order to give satisfaction to stakeholder.

scholarly journals Tinjauan Total Quality Management (TQM) Pada Lembaga Pendidikan Islam

2019 ◽  
Vol 4 (1) ◽  
pp. 34-51
Author(s):  
Wahyu Septiadi
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Educational Institution ◽  
Education Institution ◽  
Islamic Education ◽  
Planning System ◽  
Total Quality ◽  
Concept Review

In the context of progress and the development of management quality in an institution especially in Islamic education institutions in order to improve the quality and quality of islamic education, it is very interesting matter to be studied together. The many phenomena surrounding the success of an Islamic education institution is a challenge for other educational developers to continue to compete in improving the overall quality of management. Total Quality Management is a management concept that is oriented towards improving quality and customer satisfaction for the service provided. Total Quality Management, or integrated quality management, is a paradigm of continuous quality improvement by presenting a set of practical tools to each educational institution in meeting the needs and satisfaction of its customers in the present and in the future. The advantages of TQM lie in the planning system. In the TQM planning process will be carried out with active involvement and full commitment and high consistency from all members of the organization. The evaluation process on TQM will also be carried out maximally through emphasis on the purpose of achieving the TQM goals. Evaluation is also  carried out as a form of continuous reflection followed by supervision and ultimately focuses on quality assurance for customer satisfaction. This paper tries to explain the results of the TQM concept review as an information in a management system that might be implemented in an Islamic education institution, as well as other educational institutions.

scholarly journals Academic Staff Perceptions toward Implementing Total Quality Management Principles

2016 ◽  
Vol 6 (3) ◽  
pp. 149
Author(s):  
Naail Mohammed Kamil ◽  
Loutfi Boulahlib ◽  
Mohammed Borhandden Musa ◽  
Shafeeq Hussain Vazathodi Al-Hudawi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Academic Staff ◽  
Education Institution ◽  
Subjective Norms ◽  
Total Quality ◽  
Higher Education Institution ◽  
Academic Degree

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to analyse data.Finding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties.Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff.Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality managementprinciples due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

scholarly journals Quality Assurance among Childcare Employees in Selangor

2021 ◽  
Vol 18 ◽  
pp. 1498-1511
Author(s):  
Yaty Sulaiman ◽  
Ng Kel Lie
Keyword(s):  
Quality Assurance ◽  
Regression Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Employee Commitment ◽  
Total Quality ◽  
Independent Variables ◽  
Employee Competencies

Caregiver or childcare employee is responsible to produce excellent quality in taking care of the children. A good practice of quality assurance among employees is important to develop the future generations. The objective of this research is to identify the factors that influence quality assurance among childcare employees in Selangor. It is to determine the relationship between factors (physical facilities, employee commitment, communication, and employee competencies) and quality assurance. A random sampling technique was used to select respondents from the registered childcare centers in Selangor, Malaysia. The study used quantitative approach through structured questionnaires developed from previous research. Among 450 survey questionnaires distributed, only 379 questionnaires were accepted and used for analysis. Study uses SPSS 22.0 to analyze data. Methodologies such as Pearson Correlation and Multiple Regression Analysis were conducted in analyzing the data. Findings revealed that quality assurance is having a positive relationship with physical facilities, employee commitment, communication, and employee competencies, with the overall results of the multiple regression analysis showed that all independent variables have relationships with the dependent variable at p=0.000. The result of this test also indicated that all independent variables have positive beta coefficient value as physical facilities, employee commitment, communication and employee competencies at 0.372, 0.251, 0.064 and 0.103 respectively. Thus, this study adds to better understanding of the total quality management (TQM) which is the main underlying theory used to develop the research framework. In general, Total Quality Management (TQM) advised on the factors such as physical facilities, employee commitment, employee competencies, and communication that when applied, could get the best result of employees.

scholarly journals Implementing Total Quality management practices and Employee Performance: Sanita - Lebanon

2021 ◽  
Vol 24 ◽  
pp. 538-548
Author(s):  
Rushdi Zaiter ◽  
Rabih El Kabbout ◽  
Mahnoud Koabaz ◽  
Ahmad Skaiky ◽  
Mohamad Zalghout ◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Alternative Hypothesis ◽  
Employee Performance ◽  
Industrial Sector ◽  
Middle Level ◽  
Total Quality ◽  
Quantitative Correlation ◽  
The Impact

The aim of the study is find out the impact of applying different total quality management (TQM) practices on the performance of employees in the Lebanese industrial sector. The implementation of total quality management in Lebanese companies is very narrow where few companies work to apply Total Quality Management elements and concepts in its operations. Sanita is a Lebanese company that has applied the principles of total quality management relatively in all of its operations, so it has a large share of its products in the Lebanese market. In this quantitative survey designed study, 160 self-administered questionnaires were distributed for employees working at different career level (Top level management / Middle level management / Supervisor / Operator /technician / other workers) in Sanita main branch (Halat -Lebanon) and Sanita factory (Zouk Mosbeh -Lebanon). The survey concluded various questions related to the dependent variable employee performance and the independent variable related to practices of total quality management (leadership, teamwork, training and education, empowerment, communication). Using the quantitative correlation Pearson test, a strong influence emerged for the implementation of TQM principles on the performance of employees at Sanita and its factories; thus accepting the main alternative hypothesis.

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