Corrigendum: Exploring the Relationship Between Users' Psychological Contracts and Their Knowledge Contribution in Online Health Communities

The knowledge contribution of members is essential and beneficial to both the business and users of online health communities (OHCs). This study explores and tests the effects of OHC users' psychological contracts on their community identification and knowledge-sharing behavior. A total of 367 valid responses from several well-known OHCs in China are used in the data analysis. The results of the path analysis with structural equation modeling show that users' transactional psychological contracts have a negative effect on their knowledge contribution both directly and indirectly by weakening their community identification. In contrast, users' relational psychological contracts can lead to increased active knowledge contributions both directly and indirectly by enhancing their community identification. Knowledge sharing self-efficacy can strengthen the relationship between relational psychological contracts and knowledge contributions, and the relationship between community identification and knowledge contributions. However, it has no significant impact on the path from transactional psychological contracts to knowledge contribution. The implications and direction of future works are presented on the basis of the results of the empirical analysis.

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Knowledge Sharing and Community Promotion in Online Health Communities: Examining the Relationship Between Social Support, Community Commitment, and Trust Transfer

Lecture Notes in Computer Science - Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing ◽

10.1007/978-3-030-49576-3_1 ◽

2020 ◽

pp. 3-15

Author(s):

Zaenal Abidin ◽

Achmad Nizar Hidayanto ◽

Dedi I. Inan ◽

Amira Luthfia Fitriani ◽

Atikah Zahrah Halim ◽

...

Keyword(s):

Social Support ◽

Knowledge Sharing ◽

Online Health Communities ◽

Trust Transfer ◽

Health Communities ◽

The Relationship ◽

Community Commitment

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Cognitive mechanisms underlying interaction and contribution in online health communities: the perspectives of doctors and patients

Aslib Journal of Information Management ◽

10.1108/ajim-03-2020-0063 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Ping Wang ◽

Jia Wang ◽

Qiao Li

Keyword(s):

Structural Equation ◽

Group Analysis ◽

Perceived Usefulness ◽

Dual Processes ◽

Cognitive Mechanisms ◽

Content Type ◽

Online Health Communities ◽

Knowledge Contribution ◽

Health Communities ◽

The Impact

PurposeActive interaction and knowledge contribution are vital yet challenging elements of the sustainable development of online health communities (OHCs). To investigate the cognitive mechanisms underlying these behaviours in doctors' and patients' use of OHCs, this study develops a theoretical model to examine the relationships among cognitive modes, patterns of interaction, perceived usefulness, and contribution behaviour and the impact of user identity on these relationships.Design/methodology/approachTo test the research hypotheses, structural equation modelling and multiple-group analysis were used to analyse survey data from 207 doctors and 213 patients.FindingsThe results indicate that dual processes and perceived usefulness are the key cognitive antecedents of interaction and knowledge contribution, respectively. However, the correlation of the rational mode and instrumental interaction is significantly stronger in the doctors' group than in the patients' group, while a stronger correlation between the experiential mode and instrumental interaction is observed in the patients' group.Practical implicationsThese findings support the development of information and system strategies to support the operation of dual processes underlying doctors' and patients' instrumental and affective interactions, facilitate evaluation and sense-making of interaction activities, and motivate knowledge contribution.Originality/valueThis study uncovers the invariance and variability in the relationships between salient cognitive activities and behavioural responses in doctors' and patients' use of OHCs and the impact of user identity on variability.

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Understanding the satisfaction and continuance intention of knowledge contribution by health professionals in online health communities

Informatics for Health and Social Care ◽

10.1080/17538157.2019.1625053 ◽

2019 ◽

Vol 45 (2) ◽

pp. 151-167

Author(s):

Jehad Imlawi ◽

Dawn Gregg

Keyword(s):

Health Professionals ◽

Continuance Intention ◽

Online Health Communities ◽

Knowledge Contribution ◽

Health Communities

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Anonymity in Questions and Answers about Health

Proceedings of the Human Factors and Ergonomics Society Annual Meeting ◽

10.1177/1071181320641150 ◽

2020 ◽

Vol 64 (1) ◽

pp. 658-662

Author(s):

Cheng Guo ◽

Kelly Caine

Keyword(s):

User Behavior ◽

Online Health Communities ◽

Questions And Answers ◽

Health Related ◽

Health Communities ◽

Unique Source ◽

The Relationship ◽

Different Levels ◽

Do So

Social Question & Answer (Q&A) sites are a unique source of health information that draw from personal, rather than professional experience. When people ask or answer questions about health using these sites, they may do so using their real name, or another type of identity such as pseudonymity (e.g., a username or nickname) or anonymity. People’s behavior may differ when they have a choice about which type of identity they choose, especially the context of different levels of sensitivity of content (e.g., health vs. non- health). In this work, we explore the relationship between different types of identity (e.g., anonymity and pseudonymity) and several Q&A metrics of user behavior on Yahoo Answers in the context of health and non-health content using path analysis. We find that health-related questions are more likely to be asked and answered anonymously. We also find that anonymous answers have more upvotes and downvotes than pseudonymous answers indicating more engagement. We conclude by suggesting that health Q&A sites and other online health communities may improve the quality of discussion by providing anonymity features and implementing moderation mechanisms.

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The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study (Preprint)

10.2196/preprints.25367 ◽

2020 ◽

Author(s):

Qin Chen ◽

Jiahua Jin ◽

Tingting Zhang ◽

Xiangbin Yan

Keyword(s):

Longitudinal Study ◽

Rapid Development ◽

Web Based ◽

Online Health Communities ◽

Number Of Patients ◽

Patient Consultation ◽

Health Communities ◽

The Impact ◽

The Relationship ◽

Positive Effect

BACKGROUND With the rapid development of information technology and web-based communities, a growing number of patients choose to consult physicians in online health communities (OHCs) for information and treatment. Although extant research has primarily discussed factors that influence the consulting choices of OHC patients, there is still a lack of research on the effects of log-in behaviors and web reviews on patient consultation. OBJECTIVE This study aims to explore the impact of physicians’ log-in behavior and web reviews on patient consultation. METHODS We conducted a longitudinal study to examine the effects of physicians’ log-in behaviors and web reviews on patient consultation by analyzing short-panel data from 911 physicians over five periods in a Chinese OHC. RESULTS The results showed that the physician’s log-in behavior had a positive effect on patient consultation. The maximum number of days with no log-ins for a physician should be 20. The two web signals (log-in behavior and web reviews) had no complementary relationship. Moreover, the offline signal (ie, offline status) has different moderating effects on the two web signals, positively moderating the relationship between web reviews and patient consultation. CONCLUSIONS Our study contributes to the eHealth literature and advances the understanding of physicians’ web-based behaviors. This study also provides practical implications, showing that physicians’ log-in behavior alone can affect patient consultation rather than complementing web reviews.

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Understanding relationship commitment and continuous knowledge sharing in online health communities: a social exchange perspective

Journal of Knowledge Management ◽

10.1108/jkm-12-2020-0883 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Xing Zhang ◽

Shan Liu

Keyword(s):

Social Support ◽

Knowledge Sharing ◽

Social Exchange ◽

Health Risks ◽

Perceived Health ◽

Relationship Commitment ◽

Content Type ◽

Online Health Communities ◽

Health Communities ◽

The Relationship

Purpose Online health communities (OHCs) have become increasingly popular sources of health information in recent years. However, little is known about the factors that affect the relationship commitment and continuous knowledge sharing intention among OHC members. Thus, this study aims to integrate social exchange and commitment-trust theories to establish a theoretical model to fill the gap. Design/methodology/approach A research model that integrates social exchange theory and commitment-trust theory is developed. Quantitative data from 519 valid questionnaires are collected via an offline survey. Statistical product and service solutions 20.0 and analysis of a moment structures 20.0 software are used to test the hypotheses. Findings Relationship commitment directly influences continuous knowledge sharing intention, partially mediates the relationship between social support and continuous knowledge sharing intention, and fully mediates the relationship between perceived health risks and continuous knowledge sharing intention. Informational and emotional supports are identified as benefit factors that positively affect relationship commitment and perceived health risks are regarded as cost factors that negatively influence relationship commitment. Informational and emotional supports of OHC members produce different effects on relationship commitment when members obtain social support from different sources. Moreover, trust moderates the influences of informational support and perceived health risks on relationship commitment. Originality/value The findings provide additional insights that can augment the knowledge management literature by indicating how people are driven to share knowledge continuously in the context of OHCs. This study empirically clarifies the relationships of benefits (i.e. social support) and costs (i.e. perceived health risks) to continuous knowledge sharing intention by demonstrating the significant mediating effect of relationship commitment. In addition, the findings of this study highlight the importance of the social support source in OHCs and provide additional insights into commitment–trust theory by integrating the moderating effect of trust on the relationships between relationship commitment and its antecedents.

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