Measuring Anticipated and Episodic UX of Tasks in Social Networks

Today, social networks are crucial commodities that allow people to share different contents and opinions. In addition to participation, the information shared within social networks makes them attractive, but success is also accompanied by a positive User eXperience (UX). Social networks must offer useful and well-designed user-tools, i.e., sets of widgets that allow interaction among users. To satisfy this requirement, Episodic User eXperience (EUX) yields reactions of users after having interacted with an artifact. Anticipated User eXperience (AUX) grants the designers the capacity to recollect users’ aspirations, assumptions, and needs in the initial development phase of an artifact. In this work, we collect UX perceived in both periods to contrast user expectations and experiences offered on social networks, in order to find elements that could improve the design of user-tools. We arrange a test where participants (N=20) designed prototypes on paper to solve tasks and then did the same tasks on online social networks. Both stages are assessed with the help of AttrakDiff, and then we analyze the results through t-tests. The results we obtained suggest that users are inclined towards pragmatic aspects of their user-tools expectations.

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User discovery strategy of information dissemination in online social networks based on user experience

2021 6th International Conference on Smart Grid and Electrical Automation (ICSGEA) ◽

10.1109/icsgea53208.2021.00107 ◽

2021 ◽

Author(s):

Xiong Wei

Keyword(s):

Social Networks ◽

User Experience ◽

Online Social Networks ◽

Information Dissemination

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Systematic review of the current state of research on Online Social Networks: Taxonomy on experience of use

Comunicar ◽

10.3916/c60-2019-08 ◽

2019 ◽

Vol 27 (60) ◽

pp. 81-91 ◽

Cited By ~ 5

Author(s):

Miguel-Ángel Pertegal-Vega ◽

Alfredo Oliva-Delgado ◽

Ana Rodríguez-Meirinhos

Keyword(s):

Systematic Review ◽

Social Networks ◽

User Experience ◽

Psychosocial Development ◽

Online Social Networks ◽

Social Processes ◽

Redes Sociales ◽

Eligibility Criteria ◽

Identity Processes ◽

Revisión Sistemática

The widespread use of online social networks (OSN) among young people has been accompanied by an increase of publications about them and their effects on the psychosocial development of users. Previous panoramic reviews on OSN research are now outdated and do not provide a comprehensive view of the complexity of the user experience. The aims of this systematic review were three: to identify quantitative studies on OSN; to build a taxonomy about the user experience; and to classify studied variables in the topics and subtopics. The literature search and review according to PICoS strategy led to 546 identified publications that met the eligibility criteria. The taxonomy included nine major topics: overall use; activities and types of use; perceptions and attitudes OSN; the social network of online contacts; needs and motives for use; profile and privacy management; social processes; identity processes; and cognitive-emotional processes related to use of OSN. The three most studied topics were: overall use; activities and types of use; and social processes related to use of OSN. Classification and quantification of the different variables studied about the users’ experience is detailed. Several theoretical perspectives are discussed, as well as the gaps and challenges in OSN research. The proposed taxonomy could be useful for researchers to better delineate the aims of future studies. La generalización del uso de redes sociales en jóvenes ha supuesto un incremento notable de las publicaciones sobre ellas y sobre sus efectos en el desarrollo psicosocial de los usuarios. Las tentativas previas de revisión panorámica sobre redes quedaron desfasadas y no aportan una visión comprehensiva de la complejidad de la experiencia de uso. Los objetivos de esta revisión sistemática actualizada fueron: identificar estudios cuantitativos sobre redes; construir una taxonomía sobre la experiencia de uso; y clasificar las variables estudiadas en temas y subtemas. La búsqueda y revisión de literatura siguiendo la estrategia PICoS identificó 546 estudios que cumplían los criterios de inclusión. La taxonomía incluyó nueve grandes temáticas investigadas: descripción y cuantificación del uso; actividades y tipos de uso; percepción y actitudes influyentes en el uso; red social de contactos; necesidades y motivos de uso; gestión del perfil y privacidad; procesos sociales; procesos identitarios; y procesos cognitivos-emocionales. Los tres temas más estudiados fueron: la descripción y cuantificación del uso; las actividades y tipos de uso; y los procesos sociales relacionados con el uso. Se detalla la clasificación, cuantificación e integración de las diversas variables estudiadas sobre la experiencia de uso. Las diferentes tradiciones de estudio, así como las lagunas, problemas y retos de la investigación sobre redes son discutidas. Dicha taxonomía será de utilidad para que investigadores puedan encuadrar mejor los objetivos de futuros estudios.

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SNUXH: A Set of Social Network User Experience Heuristics

Applied Sciences ◽

10.3390/app10186547 ◽

2020 ◽

Vol 10 (18) ◽

pp. 6547

Author(s):

Daniela Quiñones ◽

Cristian Rusu ◽

Diego Arancibia ◽

Sebastián González ◽

María Josée Saavedra

Keyword(s):

Social Networks ◽

Social Network ◽

User Experience ◽

Online Social Networks ◽

Experimental Validation ◽

Evaluation Method ◽

The Internet ◽

Heuristic Evaluation ◽

Network Applications ◽

Usability Problems

With the growth and overcrowding of the internet, the use of online social networks has been increasing. Currently, social networks are used by a wide variety of users–with different objectives and in different contexts of use–, so it is essential to design intuitive and easy to use social network applications that generate a positive user experience (UX). The heuristic evaluation is a well-known evaluation method that allows detecting usability problems; a group of experts evaluates a product and/or system using a set of heuristics as a guide. Although the heuristic evaluation is oriented to evaluate the usability, it can be useful to evaluate other aspects related to the UX. Due to the specific features of social networks, it is necessary to have a specific set of heuristics to evaluate them. Sets of specific heuristics for social networks have been proposed, but they focus on evaluating the only usability. This article presents a set of heuristics that attend not only usability issues, but other UX factors as well, social network user experience heuristics (SNUXH). The new set of heuristics was developed, validated, and refined in four iterations. The results obtained in the experimental validation indicate that the SNUXH set is useful and more effective than generic heuristics (Nielsen’s heuristics) when evaluating social networks.

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