Accessibility and Usability Evaluation of Digital Library Article Pages

This study aims to present an exploratory study about the accessibility and usability evaluation of digital library article pages. For this purpose, four widely known digital libraries (DLs), namely Science Direct, Institute of Electric and Electronic Engineering Xplore, Association for Computing Machinery, and SpringerLink, were examined. In the first stage, article web interfaces of these selected DLs were analyzed based on standard web guidelines using automatic evaluation tools to assess their accessibility. In the second stage, to evaluate the usability of these web interfaces, eye-tracking experiments with 30 participants were conducted. Obtained results of the analysis show that article pages of digital libraries are not of free of accessibility and usability problems. Overall, this study highlights accessibility and usability problems of digital library article interfaces, and these findings can provide the feedback to web developers in making their article pages more accessible and usable for their users.

Evaluating Accessibility and Usability of Airline Websites

The website has become a crucial part of digitalization. In recent years, the airline sector has shifted to online platforms in order to expand its client base and provide consumers with timely information and services. Usability and accessibility are essential aspects of web quality that influence consumer acquisition and retention. As a result, the purpose of this study is to assess the quality of Turkish airline websites. The website is assessed based on its accessibility, usability, and readability utilizing online automated techniques. Finally, internet tools are used to assess the mobile-friendliness of websites. According to the findings, none of the Turkish airline websites meet the WCAG 2.0 accessibility criteria and have severe usability problems.

Aplicación interactiva para el aprendizaje con evaluaciones en el área de las matemáticas

The following document presents the development process of an interactive mobile application, as a support strategy for the teaching - learning process in the area of mathematics, for students of the Educational Experience (EE), Fundamentals of Mathematics at the Faculty of Statistics and Informatics. Using User Centered Design (UCD), which proposes to put the client at the center of research and design, to obtain an application that achieves a user experience (UX), satisfactory, when interacting with the application, allowing greater speed in the completion of tasks, which is simple to learn and intuitive, this to increase its pleasure and ease of use for the beneficiary, obtaining these results with usability tests to the application. All this because currently many applications are known as support in the area of mathematics, which have usability problems obtaining a bad UX. This work follows a user-centered methodology to create usable applications and a good UX for university students in the area of mathematics.

Analyzing Usability of Mobile Banking Applications in Pakistan

Usability is a key factor in the quality of the product, which includes ease of use, user satisfaction and the ability of the user to quickly understand the product without practice. As smartphone usage increases, most organizations have shifted their services to mobile applications, such as m-banking. Most of the people uses banking services but hesitate to use m-banking due to complex interfaces. Usability researchers concentrate on the value of design simplicity so that users can perform a particular task with satisfaction, efficiency, and effectiveness. If a mobile app lacks one of these usability features, users may get confused while using the app. This research examines the key usability issues in existing m-banking after checking the usability satisfaction level through System Usability Scale. To compare and highlight a number of usability issues, the researcher used two types of usability evaluation method 'User Testing' and 'Heuristic Evaluation'. In heuristic evaluation expert users used two M-banking apps i.e. Bank of Punjab (BOP) and MCB Islamic Bank (MIB) to evaluate them against Neilson 10 heuristics and extract the usability issues in apps. The user testing is then performed by novice users which includes tasks (translated from extracted problems by heuristic evaluation). After completion on whole testing users filled the post-test SUS’s questionnaire. The result shows that the overall success rate of the tasks was 83%, SUS score was 77 and overall relative time-based efficiency very 54.2%. The expert evaluators found 83% minor errors and 17% major errors. The finding of this paper shows usability problems and recommendations are provided to increase the usability of mobile banking applications at the end of this paper.

Application of Anti-Stigma Design Heuristics for Usability Inspection

User interface evaluation has become important in developing usable health care technologies. Although usability engineering methods have been applied in the design and evaluation of health care software, available heuristics focus on task-work aspects and do not address stigma associated with many health conditions. We used a previous set of heuristics and propose a new set of anti-stigma heuristics to evaluate stigmatization in health care websites. The extended set of heuristics were concurrently applied in a heuristic evaluation and a cognitive walkthrough to evaluate an endometriosis and sexual pain website. The walkthrough involved 5 tasks that required 21 actions to execute. Twenty-six usability problems were identified and recommendations for re-design were made to the design team before end-user testing. The anti-stigma heuristics received worse ratings than the traditional heuristics, resulting in several design changes that might otherwise have been missed. Thus, the new anti-stigma heuristics were a valuable contribution.

The Usability of Face Coverings Used to Prevent the Spread of COVID-19

Objective To describe the perceived usability and usability problems associated with face coverings used to prevent the spread of COVID-19. Background Since public health experts have now identified the appropriate use of facemasks as one of the critical elements in an effective COVID mitigation strategy, understanding how people use and care for them has become important. Method Data were collected via a survey that was shared on social media to which 2148 people responded. Participants were asked to identify the category class of the face covering they most often wear, rate its usability, answer demographic information, and questions about their mask use and hygiene, and identify issues they may suffer in relation to face cover use. Results Overall, users appear to perceive their face coverings favorably from a usability and satisfaction standpoint, even though almost two-thirds of users indicated that they experienced discomfort and problems with glasses fogging with the most popular mask types. When considering demographic information, users’ political party affiliation appears related to how they perceive the usability of their face covering. Conclusion Designers should work to improve the fit and comfort properties of protective masks; evidence suggests the System Usability Scale may be a useful tool in those efforts. Application Understanding mask design and behavioral issues related to their use can help in the development of masks and will maximize their acceptance and effectiveness in the field.

Identification of Usability Issues of Interactive Technologies in Cultural Heritage through Heuristic Evaluations and Usability Surveys

Usability is a principal aspect of the system development process to improve and augment system facilities and meet users’ needs and necessities in all domains. It is no exception for cultural heritage. Usability problems of the interactive technology practice in cultural heritage museums should be recognized thoroughly from the viewpoints of experts and users. This paper reports on a two-phase empirical study to identify the usability problems in audio guides and websites of cultural heritage museums in Vietnam, as a developing country, and Australia, as a developed country. In phase one, five-user experience experts identified usability problems using the set of usability heuristics, and proposed suggestions to mitigate these issues. Ten usability heuristics identified a total of 176 problems for audio guides and websites. In phase two, we conducted field usability surveys to collect the real users’ opinions to detect the usability issues and examine the negative-ranked usability. The outstanding issues for audio guides and websites were pointed out. Identification of relevant usability issues and users’ and experts’ suggestions for these technologies should be given immediate attention to helping organizations and interactive service providers improve technologies’ adoptions. The paper’s findings are reliable inputs for our future study about the preeminent UX framework for interactive technology in the CH domain.

EVALUASI DESAIN ANTARMUKA APLIKASI BPJSTKU MENGGUNAKAN HEURISTIC EVALUATION

BPJS Ketenagakerjaan adalah program jaminan sosial yang memberikan fasilitas layanan kepesertaan bagi tenaga kerja ataupun perusahaan (pemberi kerja). Salah satu program BPJS Ketenagakerjaan yang wajib diikuti ialah program Jaminan Hari Tua (JHT). Untuk mengetahui berapa saldo yang kita dapatkan setiap tahunnya, kita bisa mengetahui nya melalui sebuah aplikasi mobile untuk jaminan Hari Tua (JHT) yaitu aplikasi BPJSTKU. Aplikasi BPJSTKu merupakan aplikasi mobile untuk memberikan pelayanan bagi peserta yang dikhususkan pada tenaga kerja untuk mendapatkan informasi mengenai Saldo Jaminan Hari Tua (JHT) beserta rincian dari Saldo Jaminan Hari Tua (JHT) tahunan. Selain itu aplikasi tersebut menyediakan informasi mengenai data perserta BPJSTKU, simulasi Saldo Jaminan Hari Tua (JHT) juga menyediakan Formulir pengajuan Klaim pengambilan JHT secara online. Tujuan dibuatnya penelitian ini untuk mengetahui kepuasan atau kekecewaan dari pengguna aplikasi BPJSTKU ini, karena kepuasan pengguna itu merupakan salah satu faktor untuk menentukan tingkat usability sebuah aplikasi. Untuk menemukan masalah usability pada desain aplikasi BPJSTKU, penelitian ini dibuat dengan menggunakan metode evaluasi Heuristic. Jenis penelitian menggunakan metode kuantitatif karena mengukur kepuasan pengguna dengan Tingkat severity ratings pada masalah usability yang ditentukan dengan skala 0 sampai 4. Lokasi penelitian dilakukan di Karawang dengan sampel staf STMIK Rosma yang menggunakan Aplikasi BPJSTKU. Dari hasil pengukuran evaluasi heuristic menunjukkan kategori minor usability problem, perbaikan masalah ini diberikan prioritas yang rendah dengan nilai rata-rata 1.88 atau skala 2. Kata Kunci : Evaluasi Heuristic, Desain Antarmuka, BPJSTKU BPJS Employment is a social security program that provides membership service facilities for workers or companies (employers). One of the BPJS Employment programs that must be followed is the Old Age Security (JHT) program. To find out how much balance we get each year, we can find out through a mobile application for Old Age Security (JHT), namely the BPJSTKU application. The BPJSTKu application is a mobile application to provide services for participants devoted to the workforce to obtain information about the Old Age Security Balance (JHT) along with details of the annual Old Age Security Balance (JHT). In addition, the application provides information on BPJSTKU participant data, Simulation of Old Age Security Balance (JHT) also provides an online claim form for taking JHT. The purpose of this research is to find out the satisfaction or disappointment of the users of this BPJSTKU application, because user satisfaction is one of the factors to determine the usability level of an application. To find usability problems in the BPJSTKU application design, this study was made using the Heuristic evaluation method. This type of research uses quantitative methods because it measures user satisfaction with severity ratings on usability problems which are determined on a scale of 0 to 4. The research location was conducted in Karawang with a sample of STMIK Rosma staff who used the BPJSTKU application. From the results of the heuristic evaluation measurement, it shows the category of minor usability problems, repairing this problem is given a low priority with an average value of 1.88 or a scale of 2. Keywords: Heuristic Evaluation, Interface Design, BPJSTKU

COMPARISON OF HEURISTIC EVALUATION AND COGNITIVE WALKTHROUGH METHODS IN DOING USABILITY EVALUATION OF MOBILE-BASED DEL EGOV CENTRE HOSPITAL INFORMATION SYSTEM

Usability is a factor that indicates the success of an interactive product or system, such as a mobile application. The increasing use of smartphones demands a more accurate and effective usability evaluation method to find usability problems, so that they can be used for product improvement in the development process. This study compares the Cognitive Walkthrough method with Heuristic Evaluation in evaluating the usability of the SIRS Del eGov Center mobile application. Evaluation with these two methods will be carried out by three evaluators who act as experts. Finding problems and recommending improvements from each method will produce an improvement prototype made in the form of a high-fidelity prototype. Each prototype will be tested against ten participants using the Usability Testing method, which will generate scores through the SUS table. From the test scores, the percentage of Likert scale and the success rate of each prototype will be found. The results show that between the two usability evaluation methods, the Heuristic Evaluation method is the more effective method, finds more usability problems, and has a higher Likert scale percentage, which is 66.5%, while Cognitive Walkthrough is 64.75%.

EVALUATION MODEL FOR LOW VISION USERS IN MOBILE APPLICATION

This paper aims to discuss the usability evaluation model for mobile applications used by low vision users. Low vision users have difficulties using mobile applications due to limited view, bright sunshine, small text, and other reasons. This type of user uses mobile applications designed for users with normal vision, and they have many difficulties in reading, accessing, and understanding. Therefore, this paper provides a mobile application usability evaluation model for this type of user, and the proposed model includes usability measures that fulfill their usability requirements. This study employed a systematic review of previous research on good practices and requirements for low vision users to use mobile applications. Also, the new model was evaluated by the domain experts through a focus group session. This model aims to support the development of a mobile application that low vision users can use, which has not been supported in previous studies since it guides mobile application developers to develop mobile applications that fulfill low vision users' usability requirements. It also helps to identify usability problems in the current mobile applications for this type of user. This study will benefit low vision people in using mobile applications effectively, easily, and comfortably.