scholarly journals Application of the Statistical Approach to Evaluating the Performance of Processes for Their Constant Improvement

2018 ◽  
pp. 36-39
Author(s):  
Y. Volodarskiy ◽  
L. Aksionova
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Statistical Approach ◽  
Quality Management System ◽  
Internal Audit ◽  
Statistical Criterion ◽  
Process Indicators ◽  
Constant Improvement

The article considers the approach to ensuring the continuous improvement of the processes of the quality management system (QMS), which is carried out during the internal audit (IA) and is based on a statistical approach to assessing their effectiveness. A procedure is proposed for sequentially reducing the variations of the process indicators using the Pearson statistical criterion.

scholarly journals Factors of quality management system influencing organizational performance: A study of pharmaceutical factories getting GMP certificate in Vietnam

2020 ◽  
Vol 6 (1) ◽  
Author(s):  
Nguyen Thuy Quynh Loan
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Organizational Performance ◽  
Product Quality ◽  
Product Design ◽  
Continuous Improvement ◽  
Management System ◽  
Quality Management System ◽  
Employee Involvement ◽  
Key Factors

A study objective is to identify key factors of QMS (Quality Management System) influencing the organizational performance in pharmaceutical factories getting GMP (Good Manufacturing Practices) certificate. The original research model consists of eight independent factors (leadership, process management, education and training, supplier management, customer focus, employee involvement, product design, and continuous improvement) and three dependent factors related to organizational performance (productivity, product quality and customer satisfaction). The study collects 265 suitable questionnaires filled by middle managers or the top managers of the pharmaceutical factories getting GMP in Vietnam. The results identify key factors of QMS as leadership, employee involvement towards customer focus, and continuous improvement towards product design have positively impact to organizational performance that is represented by productivity and product quality, customer satisfaction. The study thensuggests managerial implications to top management of pharmaceutical factories in improving performance through enhancing key factors of QMS implementation.

scholarly journals IMPROVEMENT OF QUALITY MANAGEMENT SYSTEMS IN THE SPHERE OF SOCIAL SERVICES IN REZEKNE MUNICIPALITY

2014 ◽  
Vol 1 (6) ◽  
pp. 117
Author(s):  
Maija Krūze
Keyword(s):  
Quality Management ◽  
Social Services ◽  
Social Service ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Iso 9001 ◽  
Evaluation Methodology ◽  
Self Evaluation

The paper explores the quality management system of Rezekne Social service and its perfection employing internal audit and self-evaluation methodology. The aim of the present study is to find out how the quality of provided services of social service and social service providers is ensured in accordance with the ISO 9001:2008 quality standard, exploring the processes of management, basic activity, internal audit and prevention of non-compliance as well as focusing on the measures to be taken in order to improve the quality management system (QMS). When elaborating the article, the economic and legal literature on quality management terminology, its application and effective social services management have been studied according to the ISO 9001:2008 standard. The paper examines the measures which ensure quality of social aid and provision of social services of Rezekne Social service highlighting the quality management system, elimination of non-compliance, QMS report results, customer level of satisfaction and self-evaluation methodology. The author has worked out proposals to improve the processes of quality management system and quality results, consequently ensuring the development of Rezekne Social service. With the help of practical examples, the hypothesis proved that internal audit of the quality management system, management processes to address non-compliance, management reports and self-evaluation provide an objective assessment of the quality and create favourable conditions to ensure the provision of qualitative social services, contributing to a better controlled social policy.

scholarly journals IMPLANTAÇÃO DO SISTEMA DE GESTÃO DA QUALIDADE EM EMPRESAS PRESTADORAS DE SERVIÇOS DO VALE DO AÇO MINEIRO

2018 ◽  
Vol 4 (1) ◽  
pp. 0035-0041
Author(s):  
Lílian Maria Moreira Lopes ◽  
Sarah De Oliveira Teixeira Cardoso ◽  
Adriana Ferreira De Faria
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Initial Phase ◽  
Quality Management System ◽  
Iso 9001 ◽  
Top Management ◽  
Service Companies ◽  
Definition Of

A busca pela sobrevivência vem fazendo com que as empresas adotem estratégias para se manterem competitivas no mercado, aliado a isso, obter qualidade em seus processos e produtos se torna um fator crucial para as organizações. Dessa forma, tendo ciência da importância da qualidade para a competitividade das instituições, o objetivo desse trabalho consiste em descrever o processo de implantação de um Sistema de Gestão da Qualidade (SGQ), de acordo com os requisitos normativos da ISO 9001:2015 em duas empresas prestadoras de serviços na região do Vale do Aço e evidenciar a importância da participação da alta direção nesse processo. A metodologia utilizada para implantação do SGQ consistiu na definição de seis metas físicas, sendo possível realizar todas as atividades necessárias. O SGQ foi implantado nas empresas, estando em fase inicial de operação e requer grande atenção da alta direção para que as deficiências sejam sanadas e o sistema apresente melhoria contínua.The search for survival has led companies to adopt strategies to remain competitive in the market, along with this, getting quality in your processes and products becomes a crucial factor for organizations. In this way, being aware of the importance of quality for the competitiveness of institutions, the purpose of this work is to describe the process of implementing a Quality Management System (QMS), according to the ISO 9001: 2015 standard requirements in two service companies in the Vale do Aço region and to highlight the importance of the participation of top management in this process. The methodology used for the implementation of the QMS consisted in the definition of six physical goals, being possible to carry out all the necessary activities. The QMS was implemented in the companies, being in the initial phase of operation and requires great attention of the top management so that the deficiencies are solved and the system presents continuous improvement.

scholarly journals An Integrated Quality Management System for Healthcare

2017 ◽  
Vol 4 (1) ◽  
pp. 86-92 ◽  
Author(s):  
Els Jonker ◽  
Chantal Koopman ◽  
Natascha van der Nagel ◽  
Marianne Schoorl
Keyword(s):  
Quality Management ◽  
Patient Care ◽  
Continuous Improvement ◽  
Management System ◽  
Quality Management System ◽  
Tracking System ◽  
Hospital Organization ◽  
Continuous Quality ◽  
Internal And External Factors ◽  
Digital Tracking System

Background:A hospital organization with multiple locations and departments is a dynamic organization, which has to deal with a large number of internal and external factors. For the purpose of providing good quality and an effective and efficient patient care, tailored to the actual needs of patients, the focus must be on continuous quality improvement. Therefore, a smart and transparent quality management system for employees and stakeholders is necessary, which is widely accepted in the organization.Method:To realize structure, coherence and easy accessibility of information about ambitions, results, developments and regulations, the Northwest Clinics (The Netherlands) implemented an integrated quality management system, called Northwest:How we Work, including The House with Achievement books and theImprove 2.0App.Results:The House with Achievement books is an instrument for employees, staff and managers to document all agreements that are essential for optimal patient care and management. The House demonstrateswhat you doand the Achievement bookshow you doin your department. In addition, the Improve 2.0 App with a digital tracking system to register points for improvement has been implemented to achieve structure, transparency and coherence in the multiple lists with action points.Employees participate in quality groups to understand the necessity and usefulness of an integrated quality management system, to realize acceptance and to contribute to an environment of continuous improvement.Conclusion:It is concluded that an integrated quality management system meets the criteria of the Plan-Do-Check-Act cycle and a LEAN approach for continuous improvement of quality in patient care and organization development. In addition, the system contributes to a more result-oriented organization.

scholarly journals CHARACTERISTICS OF INTERNAL AUDITS IN IMPROVEMENT OF QUALITY GOALS IN CALIBRATION LABORATORIES

2018 ◽  
Vol 18 (2) ◽  
pp. 91
Author(s):  
Jimmy Pusaka ◽  
Budhy Basuki
Keyword(s):  
Quality Management ◽  
Strong Correlation ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Calibration Laboratories

The Quality Goals and Internal Audits are two important links in the quality management system. These two interrelated points are in many cases surprisingly not considered as they should be. Quality goals aren’t often subject to internal audits. Similarly with quality goals scarcely describe the improvement of internal audits as a tool to strengthen the quality management system. The fact, recent audit findings found no more than 11 out of 165 findings in 18 accredited calibration laboratories operated on the basis of ISO/IEC 17025 that relates to quality goals. This paper proves no strong correlation between quality goals and internal audit statistically. The importan thing for the improvement of quality goals – internal audits relationship is giving more clarification to clause 4.10 Improvements and add internal audit-based items on the quality goals.

scholarly journals ANALISIS KEMAMPUAN BERPIKIR KRITIS AUDITOR INTERNAL PADA TAHAP PERENCANAAN AUDIT SISTEM MANAJEMEN MUTU DI UNIVERSITAS SURABAYA

2016 ◽  
Vol 12 (2) ◽  
pp. 1
Author(s):  
Bella Callista ◽  
Fidelis Arastyo Andono
Keyword(s):  
Critical Thinking ◽  
Quality Management ◽  
Management System ◽  
Planning Process ◽  
Quality Management System ◽  
Internal Audit ◽  
Thinking Skills ◽  
Critical Thinking Skills ◽  
Audit Planning

<span>This study aims to look at how critical thinking skills when planning the audit of<br /><span>quality management system at the University of Surabaya. The background of<br />this research is because there has been no previous study that discusses the<br />critical thinking skills and their relation to the audit planning process. In its<br />practice, this study used a qualitative approach and can be categorized as basic<br />research by conducting interviews and document analysis as the primary method<br />for obtaining the data. It is intended that the results of this study can actually see how the role of critical thinking skills of internal auditors during audit planning. The interviews were conducted at 3 Ubaya internal audit staff. In the other, the analysis is done using several documents were obtained as a result of information that reinforces interviews. From these results, it was found that there is a role of the auditor’s ability to think critically when planning the audit of quality management system in Ubaya. In addition, critical thinking skills possessed by the auditor may develop through experience and the training.<br />Keywords: Internal Internal audit, critical thinking, quality management system.<br /></span></span>

Sign in / Sign up

Export Citation Format

Share Document