scholarly journals Sources Staff as a Factor of Service Innovation in the Modern Hotel Industry – Analysis of Selected Issues

2021 ◽  
Vol XXIV (Issue 4B) ◽  
pp. 87-94
Author(s):  
Daniel Szostak
Keyword(s):  
Hotel Industry ◽  
Service Innovation ◽  
Industry Analysis

Service innovation in the hotel industry: the dynamic capabilities view

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Babak Ziyae ◽  
Hossein Sadeghi ◽  
Maryam Golmohammadi
Keyword(s):  
Dynamic Capabilities ◽  
New Technology ◽  
Hotel Industry ◽  
Service Innovation ◽  
Innovation Process ◽  
Snowball Sampling ◽  
Structured Interviews ◽  
Content Type ◽  
Human Labor ◽  
It Training

Purpose Consistent with the dynamic capabilities view tenets, this paper aims to conceptualize a theoretical framework of service innovation in the hotel industry. Design/methodology/approach This study uses a qualitative method with a content analysis approach. The data were collected using a snowball sampling method and semi-structured interviews with 14 experts in Tehran's hotel industry. Findings The findings demonstrate that the most significant factors are using the new technology, keeping up with it, training human labor, being up-to-date and adopting new infrastructures. Results also reveal that improper management and lack of knowledge are the most critical factors behind service innovation failure in the hotel industry. Regarding the infrastructures needed to develop service innovation in the hotel industry, the results show that adopting the newest technology in diverse aspects, human infrastructure, the capital and appropriate space and place are the key factors. Originality/value This paper contributes to the literature by linking the service innovation perspective to the dynamic capabilities view. It explains how hotels can enhance service innovation to gain a competitive advantage. Therefore, both academicians and hoteliers can develop action plans by selecting and managing the service innovation process.

Evaluating service innovation and business performance in tourism: a multicriteria decision analysis approach

2020 ◽  
Vol 58 (11) ◽  
pp. 2429-2453
Author(s):  
Fotis C. Kitsios ◽  
Evangelos Grigoroudis
Keyword(s):  
Decision Analysis ◽  
Business Performance ◽  
Hotel Industry ◽  
Service Innovation ◽  
Multicriteria Decision Analysis ◽  
Analysis Approach ◽  
Service Development ◽  
Content Type ◽  
Multicriteria Decision ◽  
Hotel Managers

PurposeThe purpose of this study is to evaluate the effectiveness of the new service development (NSD) process in tourism. For this reason, factors influencing the process of service innovation in the hospitality sector were explored and correlated with business performance in the hospitality industry through a multicriteria decision analysis approach.Design/methodology/approachAn original multicriteria decision analysis approach is applied in order to estimate the efficiency of the NSD process. The approach follows the principles of ordinal regression analysis, using goal programming techniques. Collected data are based on in-depth structured and questionnaire-based interviews of 77 hotel managers in 147 new services in a representative sample of 99 hotels in Greece. Several financial ratios, covering different aspects of business performance, are used in order to evaluate the NSD process for three years after the services innovation had been launched.FindingsThese findings reveal the importance of financial liquidity and business efficiency for the hotel industry (i.e. the ability of a firm to use available resources in order to achieve specific sales goals). The aforementioned variables can determine how quickly and effectively assets are converted to cash. In general, the findings show the emphasis that should be given to customer needs, as well as to the effective management of a NSD project.Originality/valueFindings of this study may support hotel managers to make complex strategic decisions for future development. These findings have suggested that service innovation should be included as a strategic tool to assess differentiation effort in the hotel industry.

Using a hybrid method to evaluate service innovation in the hotel industry

2015 ◽  
Vol 28 ◽  
pp. 411-421 ◽  
Author(s):  
Ming-Lang Tseng ◽  
Yuan Hsu Lin ◽  
Ming K. Lim ◽  
Benito L. Teehankee
Keyword(s):  
Hybrid Method ◽  
Hotel Industry ◽  
Service Innovation

scholarly journals Service Innovation through Networking and Value Co-Creation. Some Empirical Evidence from Hotel Industry

2015 ◽  
Author(s):  
Valentina Della Corte ◽  
Clelia Cascella ◽  
Giovanna Del Gaudio ◽  
Enrico Di Taranto
Keyword(s):  
Empirical Evidence ◽  
Hotel Industry ◽  
Service Innovation

Luxury without guilt: service innovation in the all-inclusive hotel industry

2009 ◽  
Vol 3 (4) ◽  
pp. 359-372 ◽  
Author(s):  
Thierry Rayna ◽  
Ludmila Striukova
Keyword(s):  
Hotel Industry ◽  
Service Innovation

Developing service innovation capability in the hotel industry

2013 ◽  
Vol 9 (1) ◽  
pp. 97-113 ◽  
Author(s):  
Ta-Wei Tang ◽  
Michael Chih-Hung Wang ◽  
Ya-Yun Tang
Keyword(s):  
Hotel Industry ◽  
Service Innovation ◽  
Innovation Capability

scholarly journals Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels

2015 ◽  
Vol 1 (1) ◽  
pp. 13 ◽  
Author(s):  
Mukhles M. Al-Ababneh
Keyword(s):  
Hotel Industry ◽  
Service Innovation ◽  
Service Development ◽  
New Service Development ◽  
Proposed Model ◽  
Managerial Implications ◽  
The Impact ◽  
The Relationship ◽  
Single Regression ◽  
Innovation Behavior

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires were returned and the data were analyzed using a single regression to determine the relationship between ESIB and NSD. The results supported the proposed model that there is a significant relationship between ESIB and NSD, and it also found that service innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study findings, and recommendations for future researchers were made, and limitations and conclusions are discussed.

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