scholarly journals Influence Of Emotional And Spiritual Intelligence Towards Intention To Stay By Generation Y Employees In The Information And Communication Technology Sector In Malaysia: The Mediating Role Of Perceived Organizational Support

2019 ◽  
Vol 8 (5C) ◽  
pp. 954-961
Keyword(s):  
Emotional Intelligence ◽  
Generation Y ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Organizational Outcomes ◽  
Spiritual Intelligence ◽  
Attrition Rate ◽  
Intention To Stay ◽  
Gen Y

The digital industry in Malaysia employs an estimated 355,000 employees and the average attrition rate was 17% in 2017. The Millennials or the Generation Y were born in between 1980 to 1993 that would formulate 75% of the labor force by 2025. However, Gen Y workforce are hard to maintain as they are primarily concerned on temporary job prospects and immediate outcomes. Gen Y employees contribute to greater level of turnover rate and retaining them is a significant challenge for the organizations. This paper presents a review of the intention to stay by Gen Y employees in Malaysia. This study will answer three questions. Firstly, this study will examine the concept of emotional intelligence used to retain Gen Y employees. The next question is to what extend does spiritual intelligence influence Gen Y intention to stay. The last question is whether perceived organizational support (POS) mediates the relationship between the constructs. The study aims to accentuate the key role of emotional and spiritual intelligence towards retaining Gen Y employees. A literature review on relationships between emotional intelligence, spiritual intelligence and intention to stay was examined. The examination concluded that higher level of emotional intelligence and spiritual intelligence are positive predictors of intention to stay. This study revealed that POS has both direct and indirect relationships between several organizational outcomes. There is a rareness of studies in the background of the role of emotional and spiritual intelligence and perceived organizational support of Gen Y employees. With the anticipated increase of Gen Y employees, this study will establish a better understanding and knowledge about Gen Y and offer them accurate tools to cooperate and manifest the accurate solutions. The findings are expected to present new insights in the manner of how Gen Y employees’ emotional and spiritual intelligence can contribute towards their intention to stay longer

scholarly journals GENERATION Y EMPLOYEES IN THE ICT SECTOR. THE INFLUENCE OF EMOTIONAL INTELLIGENCE, SPIRITUAL INTELLIGENCE AND PERCEIVED ORGANIZATIONAL SUPPORT TOWARDS INTENTION TO STAY.

2019 ◽  
Vol 4 (2) ◽  
pp. 4-6
Author(s):  
Ayshani Channamali Weeratunga
Keyword(s):  
Emotional Intelligence ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Critical Role ◽  
Mediating Effect ◽  
Spiritual Intelligence ◽  
Intention To Stay ◽  
Gen Y ◽  
The Relationship

The aim of this research is to examine the influence of emotional and spiritual intelligence on the intention to stay by Gen Y employees in the ICT sector in Malaysia. The mediating effect of perceived organizational support (POS) among the independent variables and dependent variable wil be tested. Primarly, this research would fulfill three requirements. Firstly, how the perception of emtional intelligence would influence Gen Y to remain with an organization. Secondly, the extent to which spiritual intelligence will influence on Gen Y intention to stay. Thirdly, whether POS mediates the relationship among the constructs. The purpose of this study is to emphasize the significant role of emotional and spiritual intelligence towards Gen Y employees intention to stay. Past studies have shown the critical role of emotional intelligence and spiritual intelligence. In addition, Gen Y employees need to feel valued by organizations.   

scholarly journals Social Needs And Intention To Stay By Generation Y Employees In The Banking Sector In Malaysia: The Mediating Role Of Perceived Organizational Support

2019 ◽  
Vol 8 (5C) ◽  
pp. 91-100
Keyword(s):  
Generation Y ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Banking Sector ◽  
Social Needs ◽  
Survey Method ◽  
Intention To Stay ◽  
Gen Y ◽  
Mediating Role

This study examined the impact of social needs of Generation Y employees towards their intention to stay longer in organizations. The mediating role of perceived organizational support was also examined. In this quantitative research, data was collected using a survey method. The study population were Generation Y employees in the banking sector in Malaysia. Random sampling was used to collect data from 470 respondents. Self-administered questionnaires were delivered by hand. Structural equation modelling was used to test the relationships. The findings revealed that Gen Y employees’ social needs were positively related to their intention to stay. It was found that perceived organizational support mediated the relationship between the two constructs. The findings presented new insights into how Gen Y employees social needs can contribute to improving their intention to stay in the banking sector. Given the paucity of research in the context of the role of social needs and perceived organizational support, this study provides an understanding to organizations on the influence of social needs and perceived organizational support in improving retention of Gen Y employees

scholarly journals Impact of Emotional Needs on Intention to Stay and the Mediating Role of Perceived Organizational Support.an Empirical Study of Gen Y Employees’ in the Banking Sector in Malaysia

2019 ◽  
Vol 8 (2S9) ◽  
pp. 86-94
Keyword(s):  
Organizational Support ◽  
Perceived Organizational Support ◽  
Banking Sector ◽  
Positive Impact ◽  
Survey Method ◽  
Emotional Needs ◽  
Intention To Stay ◽  
Gen Y ◽  
Mediating Role

It is anticipated that over the next 10 years, the banking sector would require a workforce of about 200,000. Gen Y employees makes up about 40% of the current workforce in Malaysia. This number is expected to increase to 75% within a relatively short span of time. The present study examined the influence of emotional needs of Gen Y employees towards intention to stay and the mediating role of perceived organizational support. This was a quantitative research that used a survey method. Data was collected from a sample of 470 Gen Y employees in the banking sector in Malaysia. The findings revealed that emotional needs had a significant impact on intention to stay. Perceived organizational support was found to mediate the relationship between the two. The findings have significantly contributed to the advancement of knowledge in the emotional needs and intention to stay of Gen Y employees in the banking sector. The significant and positive impact of emotional needs and perceived organizational support suggests the importance of these factors in retention of Gen Y employees. The paper's primary contribution is that it provides an understanding that emotional needs and the mediating role of perceived organizational support have an impact on improving the intention to stay of Gen Y employees in the banking sector in Malaysia. From the practical implications perspective, organizations need to implement policies and procedures to help lessen employees quitting intentions. The results of this study suggest that organizations can implement policies covering the employee emotional needs and employees’ perception that their work and contributions are valued. With current trends of globalizations and diversity, the finding of this study can be beneficial to improve retention of Gen Y employees in other countries

scholarly journals GENERATION Y EMPLOYEES IN THE BANKING SECTOR IN MALAYSIA: SOCIAL NEEDS, INTENTION TO STAY AND PERCEIVED ORGANIZATIONAL SUPPORT

2019 ◽  
Vol 4 (1) ◽  
pp. 68-70
Author(s):  
Zabedah Binti Othman
Keyword(s):  
Organizational Support ◽  
Perceived Organizational Support ◽  
Banking Sector ◽  
Social Needs ◽  
Primary Data ◽  
Intention To Stay ◽  
Gen Y ◽  
The Right ◽  
The Relationship

By year 2025, 75% of the workforce will be Gen Y employees. This study examined the influence of social needs on the intention to stay by Gen Y employees in the banking sector in Malaysia. The mediation role of perceived organizational support between the two constructs was examined. In this quantitative study, primary data was collected from a sample of 470 respondents. The examination concluded that higher level of social needs had a positive and significant influence on intention to stay. This study further revealed that perceived organizational support partially mediated the relationship between social needs and intention to stay. Due to the expected rise of the Gen Y workforce in future, this study will give organizations a better understanding and knowledge of Gen Y social needs and provide them the right tools to collaborate and find the right solutions.

scholarly journals Does Perceived Organizational Support influence the Employees Emotional labor? Moderating & Mediating role of Emotional Intelligence

2018 ◽  
Vol 6 (4) ◽  
Author(s):  
Zain Riaz ◽  
Ayesha Arif ◽  
Qasim Ali Nisar ◽  
Shahzad Ali ◽  
Muhammad Sajjad Hussain
Keyword(s):  
Emotional Intelligence ◽  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Counterproductive Work Behavior ◽  
Work Behavior ◽  
Surface Acting ◽  
Mediating Role ◽  
Relationship Of

The services sector is an emerging sector that needs extensive research that can be helpful in managing employees’ emotions. This study aims to examine the effect of perceived organizational support on emotional labor with the mediating role of emotional intelligence. Questionnaire survey method was adapted and data were collected from 370 employees of telecommunication sector through Simple Random Sampling Technique. Hypotheses were tested and analyzed by AMOS. Results showed that POS positively affects deep Acting but has a negative impact on surface acting. Results enlightened that emotional intelligence significantly mediates the relationship between perceived organizational support and emotional labor. The study also revealed the significant relationship of emotional labor and counterproductive work behavior. Surface acting positively and significantly effect on counterproductive work behavior whereas deep acting influence negatively on counterproductive work behavior. Findings also divulged that the relationship of emotional labor and counterproductive work behavior is significantly moderated by emotional intelligence.

scholarly journals “Making Generation Y Stay”: The Mediating Role of Organizational Commitment

2018 ◽  
Vol 3 (2) ◽  
pp. 141 ◽  
Author(s):  
Sellya Putri ◽  
Bertina Sjabadhyni ◽  
Martina Dwi Mustika
Keyword(s):  
Organizational Commitment ◽  
Generation Y ◽  
Organizational Support ◽  
Turnover Intention ◽  
Perceived Organizational Support ◽  
Sampling Technique ◽  
Large Cities ◽  
Mediating Role ◽  
Relationship Of

<p>Job turnover in Generation Y has become a common phenomenon in industry in large cities. They tend to believe that it is not difficult to leave their jobs and not important to immediately settle in an organization. The study aimed to understand the mediating role of organizational commitment (OC) between perceived organizational support (POS) and turnover intention (TO). A purposive sampling technique was used in this study with 284 generation Y employees living in large cities (19-37 years old) as participants. There were three questionnaires used in this study namely Turnover Intention Scale, Organizational Commitment Scale and Survey of Perceived Organizational Support. The investigation discovered that POS positively affected OC and negatively TO. Employing mediation analysis showed that OC was a significant mediator from the relationship of POS and TO. The findings of this research provide organizations with information about how to effectively manage and retain Generation Y employees through POS and OC.</p>

scholarly journals The Effect of Emotional Intelligence on Turnover Intentions; The Role of Employee Well-being, Engagement and Perceived Organizational Support

2017 ◽  
Vol 5 (2) ◽  
pp. 69-80
Author(s):  
M. Waheed Akhtar ◽  
◽  
Hafiz Ghufran ◽  
Tasneem Fatima ◽  
◽  
...  
Keyword(s):  
Emotional Intelligence ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Turnover Intentions ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Well Being ◽  
Managerial Implication ◽  
The Relationship

This study investigated the mediating role of employee well-being and engagement in the relationship between emotional intelligence and turnover intentions. It also investigated the interactional effect of perceived organizational support in the relationship between emotional intelligence and mediators (employee well-being and engagement). Stratifying simple random sampling technique was used for data collection. 450 questionnaires were distributed among the employees of different banks at Islamabad and Rawalpindi. Data were analyzed through reliability testing, correlation and regression analysis. The results showed that employee well-being and engagement mediate the relationship between emotional intelligence and turnover intentions; whereas, perceived organizational support positively moderates the relationship between emotional intelligence and mediators as well. Managerial implication, limitation and direction for future studies are included in the paper.

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