QUALITY ANALYSIS OF HEALTH SERVICES IN PUSKESMAS X BASED ON IMPORTANCE PERFORMANCE ANALYSIS METHOD

Community Health Centers is one of the leading units in providing health services to the community. Along with the increasing demands of the community for quality health services, the accredited Community Health Centers must always improve the quality of its services. This study aims to find out how the quality of health services is seen in terms of service aspects, staff attitudes, and room conditions and attributes that are considered important by patients to improved. This research is a quantitative descriptive method to the Importance Performance Analysis approach. The study population was registered patients and utilizing health services provided by the X Community Health Center. The sample in this study used a quota sampling technique with 101 respondents. Data collection instruments using a questionnaire. The analysis used is the suitability of performance with its importance to all attributes, then the attributes described in the quadrant Importance Performance Analysis. The results showed the service variables, staff attitudes, and room conditions were categorized according to the expectations of their level of importance. Puskesmas need to encourage officers to be empathetic towards patients who will seek treatment, provide answers to any questions asked, have a patient waiting room equipped with a seat, have a clean corner room, and have a clean and non-slippery floor.

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Kualitas Pelayanan Kesehatan Di Puskesmas Pembantu (Pustu) Desa Lebang Kecamatan Cendana Kabupaten Enrekang

KOLABORASI JURNAL ADMINISTRASI PUBLIK ◽

10.26618/kjap.v3i1.891 ◽

2017 ◽

Vol 3 (1) ◽

pp. 15

Author(s):

Hamdan Hamdan ◽

Musliha Karim ◽

Samsir Rahim

Keyword(s):

Health Services ◽

Community Health ◽

Research Method ◽

Community Health Centers ◽

Health Centers ◽

Frequency Table ◽

Quality Of Health Services ◽

The Mean ◽

Quantitative Descriptive

The objectives of this research were to describe and to explain about the quality of health services at auxiliary community health centers in Lebang village of Cendana subdistrict in Enrekang regency. The research method of this research was quantitative descriptive that used to explain about the quality of auxiliary community health centers.The respondent were 68 people which were chosen by using incidental sampling. There were some steps in procedures of collecting data. They were question, observation, and interview. The collected data were analyzed by using frequency table. The result of the research showed that the quality of health services at auxiliary community health centers was already good and qualified. These results were based on the recapitulations of each indicators as follows tangible, reliability, competence, and responsiveness where all the mean results were in a good and qualified category.Keywords: quality, healthy service Penelitian ini bertujuan untuk menggambarkan dan menjelaskan kualitas pelayanan kesehatan di Puskesmas pembantu (PUSTU) Desa Lebang Kecamatan Cendana Kabupaten Enrekang. Jenis penelitian adalah deskriptif kuantitatif yang menjelaskan mengenai kualitas pelayanan kesehatan di PUSTU. Responden sebanyak 68 orang yang dipilih secara sampling insidental.Teknik pengumpulan data yaitu kuesioner, observasi, dan wawancara. Data tersebut dianalisis secara deskriptif kuantitatif menggunakan tabel frekuensi.Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan sudah baik dan berkualitas.Hal ini berdasarkan hasil rekapitulasi dari tiap-tiap indikator yaitu bukti fisik (tangible), keandalan (reliability), kompetensi (competence), dan responsivitas (responsiveness) dengan hasil rata-rata persentase berada pada kategori baik dan berkualitas.Katakunci: kualitas, pelayanan kesehatan.

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A Comparison of Quality of Community Health Services Between Public and Private Community Health Centers in Urban China

Medical Care ◽

10.1097/mlr.0000000000000414 ◽

2015 ◽

pp. 1 ◽

Cited By ~ 1

Author(s):

Xiaoxv Yin ◽

Yanhong Gong ◽

Chen Yang ◽

Xiaochen Tu ◽

Wei Liu ◽

...

Keyword(s):

Health Services ◽

Community Health ◽

Community Health Centers ◽

Community Health Services ◽

Urban China ◽

Health Centers ◽

Public And Private

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Kualitas Lingkungan Kerja dan Kinerja Bidan Puskesmas dalam Pelayanan Kesehatan Ibu

Kesmas National Public Health Journal ◽

10.21109/kesmas.v0i0.379 ◽

2014 ◽

pp. 265 ◽

Cited By ~ 1

Author(s):

Sri Purnama Rezeki ◽

Dumilah Ayuningtyas

Keyword(s):

Maternal Health ◽

Health Services ◽

Community Health ◽

Community Health Centers ◽

Maternal Health Services ◽

Health Centers ◽

Quality Of Work Life ◽

P Value ◽

Quality Of Work

Peningkatan angka kematian ibu dan kesenjangan cakupan pelayanan kesehatan ibu antar puskesmas, diasumsikan berhubungan dengan kinerja bidan yang dipengaruhi lingkungan tempat bekerja (puskesmas). Penelitian dengan desain potong lintang dengan metode kuantitatif dan kualitatif ini bertujuan mengetahui hubungan antara komponen quality of work life (QWL) dengan kinerja bidan puskesmas pada pelayanan kesehatan ibu. Studi ini dilaksanakan di 11 puskesmas wilayah kerja Kabupaten Bintan pada bulan Februari - Maret 2013. Data dikumpulkan dengan menggunakan kuesioner pada 67 responden dan wawancara pada 10 informan. Berdasarkan hasil penelitian, hanya 35,8% bidan puskesmas mempunyai skor kinerja di atas rata-rata, beberapa puskesmas mempunyai skor komponen QWL di bawah rata-rata. Hubungan yang signifikan ditemukan antara komponen keterlibatan karyawan (nilai p = 0,005) dan rasa bangga terhadap institusi (nilai p = 0,039) dengan kinerja bidan puskesmas dalam pelayanan kesehatan ibu.Increasing maternal mortality ratio and also gaps of the maternal health services scope among community health centers, assumed related to the performance of midwife clinics who is affected by the environment in which working (community health centers). This cross sectional study with quantitative and qualitative approaches aims to determine the relationship between Quality of Work Life (QWL) components with the midwives clinics performance in maternal health services. The study is implemented in 11 community health centers in working area Bintan Regency in February - March 2013. Data are collected by using questionnaires with 67 respondents and interview with 10 informants. Based on the study results, only 35.8% midwives clinics having performance scores above average, some community health center having component QWL scores below average. There is a relationship between employee engagement (p value = 0.005) and sense ofpride to the institution (p value = 0.039) with midwives clinics performance in maternal health services.

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Why is the Coverage of Pneumonia Case Detection on Children under Five Years-Old Still Considered as Low in Sleman?

European Journal of Medicine and Natural Sciences ◽

10.26417/ejmn.v1i1.p26-35 ◽

2017 ◽

Vol 1 (1) ◽

pp. 26

Author(s):

Ade Kartikasari Sebba ◽

Baning Rahayujati ◽

Isa Dharmawidjaja

Keyword(s):

Community Health ◽

Community Health Centers ◽

Sampling Technique ◽

Health Centers ◽

Case Detection ◽

Upper Respiratory Infection ◽

Children Under Five ◽

Under Five ◽

Pneumonia Case ◽

Case Investigation

Pneumonia is one of the deadliest diseases for children under five years-old throughout the world. In Indonesia, pneumonia is the second deadliest disease after diarrhea. In 2015-2016, the Coverage of pneumonia case detection on children under five years-old increased from 22.33% to 36.06% but it had not achieved the detection target (-85%). A program evaluation needs to conduct, consequently. The evaluation aims to observe the implementation of pneumonia investigation program on children under five years-old in Sleman in 2016. The evaluation used a descriptive design performed in June-July 2017. The research subject was the program of Upper Respiratory Infection (ISPA, Infeksi Saluran Pernapasan Akut) implemented in community health centers (puskesmas, pusat kesehatan masyarakat). Twenty respondents as the sample were chosen by using the purposive sampling technique. The surveillance evaluation employed the input, activities, and output. The instruments were structural questionnaires and checklist sheets. The analysis result was presented in forms of tabulation and narration. From the input facet, 100% respondents have not had any special trainings related to pneumonia. 55% respondents have interlocking jobs with the longest service time of three years or more (75%). 70% respondents are able to show ARI Soundtimer. There are only 10% respondents holding the media of communication, information, and education (KIE, Komunikasi, Informasi, dan Edukasi) in forms of flipchart and leaflet; while 100% respondents admit that they have no stamp seal of URI. The proses facet displays that 100% respondents do not arrange any plan. The case investigation is only passive (100%). 80% respondents do socialization of case management and only 15% respondents perform a home visit. 100% respondents have not held trainings for responsible people, alert villages, and private midwives. From the output facet, the scope of case investigation is still low (36.06%).The implementation of pneumonia case investigation program on children under five years-old has been well executed but there are still weaknesses. Hence, public health offices (dinas kesehatan) should improve their human resources by arran ging a training program, equalize the use of breath counting tool and make MoU with all health services to report pneumonia cases. Community health centers are recommended to arrange plans, actively attempt to discover pneumonia cases, and train the responsible people, centers for pre-and postnatal health care (posyandu, pos pelayanan terpadu), or midwives related to the subject of pneumonia.

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