ENTERPRISE RESOURCE PLANNING SYSTEMS IMPLEMENTATION AS A COMPLEX PROJECT: A CONCEPTUAL FRAMEWORK

The purpose of this paper is to investigate current literature on critical success factors (CSF) and risk factors (RF) of enterprise resource planning (ERP) system implementation and provide a systemic explanation of complexities involved in such implementation. This study will compile literature that highlighted possible references to CSFs of ERP implementations, definition of complex projects and ERP are compared with project management and project governance impacts. By analyzing highly likely CFS and RFs mentioned in literature, CSF and RFs will be mapped to project complexities involved in any ERP implementation. This is an exploratory study as it is based on literature review to understand ERP implementation and validations. The future research needs to include data collection from ERP adopters and longitudinal analyses of trends based on advances in ERP project management and governance capabilities in different ERP implementations. This article will be significant contribution to current body of knowledge because it helps us understand ERP application implementation as a complex project instead of linear system as currently documented in the literature. This article has outlined the conceptual revisions needed to extend the new project management approach from its current linear way of looking into project management of ERP projects. The article suggests that ERP project management is best understood within the context of environmental complexities. This paper is the first attempt to explore ERP implementations based on current enterprise environment and how to meet those CSF and RFs from complexity perspective. Santrauka Straipsnio tikslas – išnagrineti dabartinius literatūros šaltinius apie imones ištekliu planavimo sistemos igyvendinimo kritinius sekmes ir rizikos veiksnius, pateikti sistemiška kliūčiu, su kuriomis galima susidurti igyvendinant sistema, paaiškinima. Ši analize grindžiama tokiais literatūros šaltiniais, kuriuose kalbama ar užsimenama apie kritinius imones ištekliu planavimo sekmes veiksnius, sudetiniu projektu apibrežima, o imones ištekliu planavimas lyginamas su projektu valdymo poveikiais. Labiausiai tiketini analizuojamieji kritines sekmes ir rizikos veiksniai, mineti literatūroje, bus atvaizduojami tarp projektu kliūčiu, itrauktu bet kuriame imones ištekliu planavimo igyvendinimo etape. Tai yra aiškinamasis tyrimas, nes grindžiamas literatūros apžvalga imones ištekliu planavimo ir valdymo klausimais. Tolesniam tyrimui reikia surinkti duomenis iš ištekliu planavimo sistema idiegusiu imoniu ir atlikti ilgalaike pažangos tendenciju analize, valdant ištekliu planavimo projektus, bei ivertinti skirtingu imones ištekliu valdymo planu igyvendinimo galimybes. Šiame straipsnyje pateikiama daug žiniu apie imoniu ištekliu planavimo sistemos igyvendinima kaip kompleksini projekta, o ne šiuo metu literatūroje pateikiama linijine sistema. Straipsnyje numatyti konceptualūs taisymai, norint nuo dabartinio linijinio požiūrio pereiti prie naujojo imones ištekliu planavimo projektu valdymo požiūrio. Pažymeta, kad ištekliu planavimo projektu valdymas geriausiai suvokiamas aplinkos sudetingumo kontekste. Šis straipsnis – tai pirmasis meginimas ištirti imones ištekliu planavimo igyvendinima esamoje imones aplinkoje ir bandymas susidoroti su kritiniais sekmes ir rizikos veiksniais atsižvelgiant i kylančias kliūtis.

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Critical Success Factors in Enterprise Resource Planning Implementation

Business Management and Communication Perspectives in Industry 4.0 - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-5225-9416-1.ch011 ◽

2020 ◽

pp. 188-208

Author(s):

Muhammad Shaikh ◽

Libi Shen

Keyword(s):

Enterprise Resource Planning ◽

Success Factors ◽

Resource Planning ◽

Future Research ◽

Critical Factors ◽

It Professionals ◽

Erp Systems ◽

Erp System ◽

Effective Implementation ◽

Critical Success

Enterprise resource planning (ERP) systems are considered, by many, to be extremely solid, while giving organizations the ability to quickly capture and manage data across diverse sectors. Because the successful employment of an ERP system depends upon skillful implementation, specific factors contributing to successful ERP implementation are essential. What are the critical factors in the implementation of ERP system? How do company administrators and IT professionals perceive the critical successful factors for the effective implementation of the ERP? How are critical successful factors defined? How do IT professionals perceive the influence of critical factors on the effective implementation of ERP in a Phoenix company? In this chapter, the critical successful factors in the implementation of ERP systems will be explored. A single case study was conducted, and the interview data were gathered from 15 IT professionals in a Phoenix, Arizona company. Problems, solutions, recommendations, and future research direction will be presented.

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An integrated framework for ERP system implementation

International Journal of Accounting and Information Management ◽

10.1108/ijaim-04-2016-0038 ◽

2017 ◽

Vol 25 (1) ◽

pp. 91-109 ◽

Cited By ~ 15

Author(s):

Kalinga Jagoda ◽

Premaratne Samaranayake

Keyword(s):

Enterprise Resource Planning ◽

Critical Success Factors ◽

Success Factors ◽

Resource Planning ◽

System Implementation ◽

Erp Systems ◽

Erp Implementation ◽

Content Type ◽

Erp System ◽

Critical Success

Purpose The purpose of this paper is to propose an alternative integrated approach based on the stage-gate method to implement enterprise resource planning (ERP) systems which will enhance the effectiveness of ERP projects. Design/methodology/approach A literature review was conducted on ERP system implementation and its effectiveness. The need for improving implementation approaches and methodologies was examined. Based on the insights gained, a conceptual framework for ERP system implementation is presented by combining the state-gate approach with the pre-implementation roadmap. Findings The proposed framework aims to enhance the overall ERP implementation outcomes, ensuring critical success factors and eliminating common causes of failures. A pre-implementation roadmap is identified as a key element for eliminating many causes of failure including lack of organisations’ readiness for ERP. The post-implementation stage can be used for further improvements to the system through internal research and development. Research limitations/implications The development of the framework is an attempt to contribute to improving ERP implementation. This research is expected to motivate researchers to work in this area, and it will be beneficial to practicing managers in the identification of opportunities for improvements in ERP systems. Case studies will be valuable to refine and validate the proposed model. Originality/value This paper explores research in a needy area and offers a framework to help researchers and practitioners in improving ERP implementation. This framework is expected to reduce the implementation project duration, strengthen critical success factors and minimise common problems of ERP implementation projects.

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Reengineering for Enterprise Resource Planning (ERP) Systems Implementation

Industrial Engineering ◽

10.4018/978-1-4666-1945-6.ch044 ◽

2012 ◽

pp. 791-806

Author(s):

C. Annamalai ◽

T. Ramayah

Keyword(s):

Enterprise Resource Planning ◽

Success Factors ◽

Joint Venture ◽

Manufacturing Sector ◽

Resource Planning ◽

Success Factor ◽

Management Support ◽

Erp Implementation ◽

Erp System ◽

Critical Success

Reengineering is a concept that is applicable to all industries, particularly information and communication technology (ICT) projects regardless of organizational type, size, culture, or location. The enterprise resource planning (ERP) system frequently requires organizations to change their existing business processes to harmonize them its functional activities. 72% of the ERP implementation failures reported worldwide (Eric, 2010) because of the various critical success factors (CSFs). A Critical Success Factor (CSF) is defined as a factor needed to implement ERP system successfully. Assessing the importance of CSFs of Enterprise Resource Planning systems has always remained an important concern for academicians and researchers. This study explores and assesses the CSFs affecting the ERP implementation success. Long term Top management Support (LTS), Perceived ERP benefits (PEB), ERP in-house Training (EIT), Project Tracking (PTG), Visible Project Phases (VPP), Project Phase Update (PPU), Interdepartmental Cooperation (IDP), Strategic IT planning (STP), ERP vendor Support (EVS), and Data Analysis and Conversion (DAC) were found dominant critical factors for the success of the ERP implementation in the manufacturing sector. This study investigates how many CSFs are strongly correlated with each other for the success of ERP projects in the manufacturing sector. Furthermore, this study also tests empirically using the Statistical Package for Social Science Analysis of Moment on Structures (SPSS AMOS 18.0) to justify the level of CSFs among the local and joint-venture companies using a t-test analysis.

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Reengineering for Enterprise Resource Planning (ERP) Systems Implementation

Information Systems Reengineering for Modern Business Systems ◽

10.4018/978-1-4666-0155-0.ch009 ◽

2012 ◽

pp. 185-200

Author(s):

C. Annamalai ◽

T. Ramayah

Keyword(s):

Enterprise Resource Planning ◽

Success Factors ◽

Joint Venture ◽

Manufacturing Sector ◽

Resource Planning ◽

Success Factor ◽

Management Support ◽

Erp Implementation ◽

Erp System ◽

Critical Success

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The Underlying Test: Human, Organisational and Technical Considerations adjoined with Critical Success Factors when implementing ERP

Organizational Advancements through Enterprise Information Systems ◽

10.4018/978-1-60566-968-7.ch009 ◽

2010 ◽

pp. 134-155

Keyword(s):

Enterprise Resource Planning ◽

Critical Success Factors ◽

Success Factors ◽

Resource Planning ◽

Erp Systems ◽

Erp Implementation ◽

Erp System ◽

Success Stories ◽

Critical Success ◽

Technical Considerations

Enterprise Resource Planning (ERP) systems are pervasive information systems that have been fundamental in organisations for the past two decades. ERP systems may well count as the most important development in technology in the 1990s. There are many ERP success stories; equally there are as many failure stories. However, organisations encounter obstacles when implementing ERP systems. This chapter intends to explore some of the problems that occur throughout the implementation of an ERP system.Through the exploration of the literature a framework is constructed considering human, organisational and technical considerations adjoined with critical success factors when implementing ERP. Drawing on empirical evidences from a UK SME, this study then discusses and analyses each problem identified in the framework and its affect on the implementation of their ERP system. The findings of this chapter suggests the fundamental challenge of ERP implementation is not technology but organisational and human problems, which, if not fully understood and addressed, can lead to ERP failure. Finally, this chapter considers the critical success factors that resulted in the failure of the ERP at the case company in the chartering phase of the implementation.It is hoped this chapter will assist in understanding that human, organisational and technical considerations adjoined with critical success factors will encourage practitioners to address these problems and increase their chance of success during ERP implementation.

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An Empirical Analysis on Critical Success Factors for Enterprise Resource Planning (ERP) Implementation in Automobile Auxiliary Industries

International Journal of Engineering & Technology ◽

10.14419/ijet.v7i3.27.17995 ◽

2018 ◽

Vol 7 (3.27) ◽

pp. 447

Author(s):

Srinivasan Lakshmanan ◽

S Edmund Christopher ◽

D Kinslin

Keyword(s):

Project Management ◽

Change Management ◽

Enterprise Resource Planning ◽

Success Factors ◽

Resource Planning ◽

Training And Development ◽

Management Support ◽

Erp Implementation ◽

Top Management Support ◽

Critical Success

The aim of this study is to investigate Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Implementation in Automobile Ancillary Industries (AAIs). Therefore. An in-depth and systematic literature review is done to find out the existing reviews of CSFs. Based on the review, several Discussions, Interviews and Benchmarking with experienced ERP consultants and Project management team with ERP implementations in AAIs. Thus, we showed that all factors found in the literature also affected the success of ERP projects in AAIs. CSFs Training and development, Top Management Support and commitment and Project Management, Advanced Hardware and Software and Change Management will optimize the business Process and improve the business performance and make success of the ERP Implementation. Friedman’s ranking analysis and correlation analysis were applied and detailed analysis were submitted on this study However, within those projects, Advanced Hardware and Software gained much more importance compared to the factors that most influence the success of ERP Implementation in AAIs, factors like Training and Development and Top Management Support and Commitment were even more important than Change Management and which were the most important factors in Success of the ERP Projects. This practical guidance will be helpful for the company owners, senior executives, managers and ERP consultants to be more proactive, efficient and better prepared for making Successful implementation of ERP with their limited resources especially in AAIs.

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Enterprise Resource Planning Modification: A Literature Review

ComTech Computer Mathematics and Engineering Applications ◽

10.21512/comtech.v12i1.6610 ◽

2021 ◽

Vol 12 (1) ◽

pp. 33-43

Author(s):

Mahaning Indrawaty Wijaya ◽

Suzanna - ◽

Diana Utomo

Keyword(s):

Literature Review ◽

Business Process ◽

Enterprise Resource Planning ◽

Critical Success Factors ◽

Success Factors ◽

Business Processes ◽

Resource Planning ◽

Erp Implementation ◽

Erp System ◽

Critical Success

The current low success level of Enterprise Resource Planning (ERP) implementation stimulates the rise of research to find the critical success factor of it. One of the challenges of ERP implementation is to find a ‘fit’ between business and system requirements. It is claimed that standardizing business processes to follow the ERP system will positively impact organizations to follow the best practice process. However, there is another challenge that organization should not reengineer their business process to fit the ERP system, but rather modify or customize the ERP system to match their business process. This belief argues that standardizing business processes is not the right solution that applies to every organization since it can degrade an organization’s competitive advantages. Based on the background, the research aimed to construct a comprehensive review to succeed in implementing an ERP system, particularly on ERP modification, using a systematic literature review method. It was done by collecting and analyzing scientific publications related to ERP critical success factors with special attention to system modification. The literature review results in a comprehensive explanation of ERP modification. It includes elaborating on different types of misfit and customization to cultivate the understanding of ERP modification, a flowchart to analyze misfit to help the organization to evaluate modification requests, and critical success factors of modified ERP implementation.

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ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN PAKISTANI ENTERPRISES: CRITICAL SUCCESS FACTORS AND CHALLENGES

Journal of Management and Research ◽

10.29145/jmr/22/0202004 ◽

2019 ◽

Vol 2 (2) ◽

pp. 1-35

Author(s):

Muhammad Yousaf Jamil ◽

Rafia Qayyum

Keyword(s):

Enterprise Resource Planning ◽

Critical Success Factors ◽

Success Factors ◽

Resource Planning ◽

Global Supply Chain ◽

Erp Systems ◽

Erp Implementation ◽

Erp System ◽

Critical Success ◽

Facilitators And Barriers

ERP systems are the backbone of global supply chain, while their success and failure determines the fate of the business. With enormous competition and ever increasing challenges in boundless trading, the IT linkages and E-Business involve extensive customization. There are many researches on the implementation facilitators and barriers in all types of organizations throughout the world but limited literature can be found in work specific to Pakistan. This study brings out the critical factors that drive a successful ERP system in Pakistan and also discusses the pitfalls to be avoided in order to prevent a disaster. Through this study, the critical success factors and the main challenges for implementation of ERP in Pakistani organizations have been recognized. In this way, suggested to localize for ERP implementation in Pakistani organizations.

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ERP IMPLEMENTATION IN HIGHER EDUCATION INSTITUTION: CASE STUDY AT FACULTY OF INFORMATION TECHNOLOGY

Vietnam Journal of Science and Technology ◽

10.15625/2525-2518/54/3a/11960 ◽

2018 ◽

Vol 54 (3A) ◽

pp. 74

Author(s):

Nguyen Thi Phi Loan

Keyword(s):

Higher Education ◽

Information Technology ◽

Enterprise Resource Planning ◽

Success Factors ◽

Higher Education Institutions ◽

Education Institution ◽

Resource Planning ◽

Erp Implementation ◽

Erp System ◽

Critical Success

Enterprise Resource Planning (ERP) solution has been implemented in many companies. Its implementation in higher education institutions is still limited. In this study, an implementation of ERP in higher education institutions is presented. The implementation is performed at the faculty of Information technology based on the Odoo platform which is an open source ERP system. The analysis is performed based on the critical success factors.

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