Critical Success Factors in Enterprise Resource Planning Implementation

Success Factors ◽

Resource Planning ◽

Future Research ◽

Critical Factors ◽

It Professionals ◽

Erp Systems ◽

Erp System ◽

Effective Implementation ◽

Critical Success

Enterprise resource planning (ERP) systems are considered, by many, to be extremely solid, while giving organizations the ability to quickly capture and manage data across diverse sectors. Because the successful employment of an ERP system depends upon skillful implementation, specific factors contributing to successful ERP implementation are essential. What are the critical factors in the implementation of ERP system? How do company administrators and IT professionals perceive the critical successful factors for the effective implementation of the ERP? How are critical successful factors defined? How do IT professionals perceive the influence of critical factors on the effective implementation of ERP in a Phoenix company? In this chapter, the critical successful factors in the implementation of ERP systems will be explored. A single case study was conducted, and the interview data were gathered from 15 IT professionals in a Phoenix, Arizona company. Problems, solutions, recommendations, and future research direction will be presented.

Critical Success Factors of ERP Implementation

Knowledge Management ◽

10.4018/978-1-59904-933-5.ch063 ◽

2011 ◽

pp. 758-765

Author(s):

Leopoldo E. Colmenares ◽

Jim O. Otieno

Keyword(s):

Success Factors ◽

Business Processes ◽

Resource Planning ◽

Erp Systems ◽

Erp System ◽

Critical Success ◽

Systems Implementation ◽

Sales And Marketing ◽

Share Data

An enterprise resource planning (ERP) system is an integrated set of programs that provides support for core organizational activities, such as manufacturing and logistics, finance and accounting, sales and marketing, and human resources. An ERP system helps the different parts of an organization share data and knowledge, reduce costs, and improve management of business processes. In spite of their benefits, many ERP systems fail (Stratman & Roth, 1999). Implementing an ERP system is a major undertaking. About 90% of ERP implementations are late or over budget (Martin, 1998), and the success rate of ERP systems implementation is only about 33% (Zhang et al., 2003).

Critical Success Factors of ERP Implementation

Encyclopedia of Information Science and Technology, First Edition ◽

10.4018/978-1-59140-553-5.ch111 ◽

2005 ◽

pp. 628-633 ◽

Cited By ~ 1

Author(s):

Leopoldo E. Colmenares ◽

Jim O. Otieno

Keyword(s):

Success Factors ◽

Business Processes ◽

Resource Planning ◽

Erp Systems ◽

Erp System ◽

Critical Success ◽

Systems Implementation ◽

Sales And Marketing ◽

Share Data

An integrated framework for ERP system implementation

International Journal of Accounting and Information Management ◽

10.1108/ijaim-04-2016-0038 ◽

2017 ◽

Vol 25 (1) ◽

pp. 91-109 ◽

Cited By ~ 15

Author(s):

Kalinga Jagoda ◽

Premaratne Samaranayake

Keyword(s):

Success Factors ◽

Resource Planning ◽

System Implementation ◽

Erp Systems ◽

Erp Implementation ◽

Content Type ◽

Erp System ◽

Critical Success

Purpose The purpose of this paper is to propose an alternative integrated approach based on the stage-gate method to implement enterprise resource planning (ERP) systems which will enhance the effectiveness of ERP projects. Design/methodology/approach A literature review was conducted on ERP system implementation and its effectiveness. The need for improving implementation approaches and methodologies was examined. Based on the insights gained, a conceptual framework for ERP system implementation is presented by combining the state-gate approach with the pre-implementation roadmap. Findings The proposed framework aims to enhance the overall ERP implementation outcomes, ensuring critical success factors and eliminating common causes of failures. A pre-implementation roadmap is identified as a key element for eliminating many causes of failure including lack of organisations’ readiness for ERP. The post-implementation stage can be used for further improvements to the system through internal research and development. Research limitations/implications The development of the framework is an attempt to contribute to improving ERP implementation. This research is expected to motivate researchers to work in this area, and it will be beneficial to practicing managers in the identification of opportunities for improvements in ERP systems. Case studies will be valuable to refine and validate the proposed model. Originality/value This paper explores research in a needy area and offers a framework to help researchers and practitioners in improving ERP implementation. This framework is expected to reduce the implementation project duration, strengthen critical success factors and minimise common problems of ERP implementation projects.

Critical Success Factors in Implementing Enterprise Resource Planning Systems for Sustainable Corporations

Sustainability ◽

10.3390/su11236785 ◽

2019 ◽

Vol 11 (23) ◽

pp. 6785 ◽

Cited By ~ 3

Author(s):

Huang ◽

Chiu ◽

Chao ◽

Arniati

Keyword(s):

Sustainable Development ◽

Success Factors ◽

Resource Planning ◽

Erp Systems ◽

Erp System ◽

Key Success Factors ◽

Critical Success ◽

Sustainable Value

More and more companies are significantly introducing enterprise resource planning (ERP) systems to secure enterprise resources for effective distribution and provide accurate data for sustainable development in enterprise. Recently, Type B laboratory has promoted the utilization of the corporation’s own sustainable developments of the business model philosophy to affect the society and to solve social and environmental issues. The form of organizations arising from this certification process is referred to as the B Corporation, and this represents the implementation and commitment to sustainable development. Thus, decision-makers of B Corporation who can utilize ERP system tools well can coordinate sustainable activities better. There is not enough literature at this stage to provide the key success factors of implementing the ERP system for the B Corporation in Taiwan. This study extensively reviews the literature and conducts a modified Delphi expert questionnaire survey to elucidate the critical success factors of B Corporations’ implementation of ERP systems. The research results can assist the sustainable value of B Corporation and contribute to the current literature of improving critical success factors. The limitation of this study is that it only represents the perspective of B Corporation in Taiwan. Second, this study is unable to encompass all key success factors (CSFs) pertaining to ERP systems.

The Underlying Test: Human, Organisational and Technical Considerations adjoined with Critical Success Factors when implementing ERP

Organizational Advancements through Enterprise Information Systems ◽

10.4018/978-1-60566-968-7.ch009 ◽

2010 ◽

pp. 134-155

Keyword(s):

Success Factors ◽

Resource Planning ◽

Erp Systems ◽

Erp Implementation ◽

Erp System ◽

Success Stories ◽

Critical Success ◽

Technical Considerations

Enterprise Resource Planning (ERP) systems are pervasive information systems that have been fundamental in organisations for the past two decades. ERP systems may well count as the most important development in technology in the 1990s. There are many ERP success stories; equally there are as many failure stories. However, organisations encounter obstacles when implementing ERP systems. This chapter intends to explore some of the problems that occur throughout the implementation of an ERP system.Through the exploration of the literature a framework is constructed considering human, organisational and technical considerations adjoined with critical success factors when implementing ERP. Drawing on empirical evidences from a UK SME, this study then discusses and analyses each problem identified in the framework and its affect on the implementation of their ERP system. The findings of this chapter suggests the fundamental challenge of ERP implementation is not technology but organisational and human problems, which, if not fully understood and addressed, can lead to ERP failure. Finally, this chapter considers the critical success factors that resulted in the failure of the ERP at the case company in the chartering phase of the implementation.It is hoped this chapter will assist in understanding that human, organisational and technical considerations adjoined with critical success factors will encourage practitioners to address these problems and increase their chance of success during ERP implementation.

Enterprise Resource Planning Systems and Knowledge Management: A Review of the Literature and Conceptual Framework

Journal of Management and Research ◽

10.29145/jmr/81/080108 ◽

2021 ◽

Author(s):

Mahwash Ghafoor ◽

Samina Nawab ◽

Khuram Shafi

Keyword(s):

Knowledge Management ◽

Success Factors ◽

Resource Planning ◽

Vital Role ◽

Review Of The Literature ◽

Erp Systems ◽

Erp System ◽

Critical Success

This article provides a comprehensive review of the literature published in various articles dated back to 1998 on the role of Knowledge Management (KM) in Enterprise Resource Planning (ERP) systems. This article follows the literature published in this context focusing on two basic themes: KM supporting the ERP systems and KM integration into the ERP system. All the articles published on the relationship between KM and ERP systems published since 1998 were searched. Articles were sorted out on the basic themes they addressed. Most of the work on the role of KM in ERP systems was grouped into two main categories depending on the research subject matter. Integration of ERP systems being one of these basic themes was further investigated, enlisting all possible research articles published so far. Literature review on the KM and ERP relationship can be concludes that despite different relationships explored in the literature, KM has a vital role to play in the success of the ERP system. It is one of the critical success factors which complements the ERP systems to the extent that its absence will diminish the very essence, that is the adaption of ERP systems for the companies signified by the competitive advantage, market agility, and organization efficiency.

An Analysis of Factors Affecting User Acceptance of ERP Systems in the United States

International Journal of Human Capital and Information Technology Professionals ◽

10.4018/jhcitp.2012010101 ◽

2012 ◽

Vol 3 (1) ◽

pp. 1-14 ◽

Cited By ~ 5

Author(s):

Kakoli Bandyopadhyay ◽

Cynthia Barnes

Keyword(s):

United States ◽

Customer Service ◽

Success Factors ◽

Business Processes ◽

Resource Planning ◽

The United States ◽

It Professionals ◽

Erp Systems ◽

Erp System

Enterprise Resource Planning (ERP) systems are widely used in most industries today because of the benefits they offer: improved integration of business processes, improved cost control, improved decision making, improved customer service, and improved profitability. Although much IS research has been published concerning acceptance of enterprise systems, adoption issues, or critical success factors in implementing an ERP system, little research has been presented that focuses on the ERP usage behavior. The purpose of this research is to to extend the unified theory of acceptance and use of technology model in order to predict the acceptance of ERP systems among its users in the United States. This study will potentially benefit Information Technology (IT) professionals in a global environment. IT professionals can design acceptance strategies that promote ERP usage ultimately.

ENTERPRISE RESOURCE PLANNING SYSTEMS IMPLEMENTATION AS A COMPLEX PROJECT: A CONCEPTUAL FRAMEWORK

Journal of Business Economics and Management ◽

10.3846/jbem.2010.26 ◽

2010 ◽

Vol 11 (4) ◽

pp. 533-549 ◽

Cited By ~ 21

Author(s):

Saumyendu Ghosh ◽

Mirosław J. Skibniewski

Keyword(s):

Project Management ◽

Success Factors ◽

Resource Planning ◽

Future Research ◽

Management Approach ◽

Erp Implementation ◽

Erp System ◽

Critical Success ◽

Complex Project

The purpose of this paper is to investigate current literature on critical success factors (CSF) and risk factors (RF) of enterprise resource planning (ERP) system implementation and provide a systemic explanation of complexities involved in such implementation. This study will compile literature that highlighted possible references to CSFs of ERP implementations, definition of complex projects and ERP are compared with project management and project governance impacts. By analyzing highly likely CFS and RFs mentioned in literature, CSF and RFs will be mapped to project complexities involved in any ERP implementation. This is an exploratory study as it is based on literature review to understand ERP implementation and validations. The future research needs to include data collection from ERP adopters and longitudinal analyses of trends based on advances in ERP project management and governance capabilities in different ERP implementations. This article will be significant contribution to current body of knowledge because it helps us understand ERP application implementation as a complex project instead of linear system as currently documented in the literature. This article has outlined the conceptual revisions needed to extend the new project management approach from its current linear way of looking into project management of ERP projects. The article suggests that ERP project management is best understood within the context of environmental complexities. This paper is the first attempt to explore ERP implementations based on current enterprise environment and how to meet those CSF and RFs from complexity perspective. Santrauka Straipsnio tikslas – išnagrineti dabartinius literatūros šaltinius apie imones ištekliu planavimo sistemos igyvendinimo kritinius sekmes ir rizikos veiksnius, pateikti sistemiška kliūčiu, su kuriomis galima susidurti igyvendinant sistema, paaiškinima. Ši analize grindžiama tokiais literatūros šaltiniais, kuriuose kalbama ar užsimenama apie kritinius imones ištekliu planavimo sekmes veiksnius, sudetiniu projektu apibrežima, o imones ištekliu planavimas lyginamas su projektu valdymo poveikiais. Labiausiai tiketini analizuojamieji kritines sekmes ir rizikos veiksniai, mineti literatūroje, bus atvaizduojami tarp projektu kliūčiu, itrauktu bet kuriame imones ištekliu planavimo igyvendinimo etape. Tai yra aiškinamasis tyrimas, nes grindžiamas literatūros apžvalga imones ištekliu planavimo ir valdymo klausimais. Tolesniam tyrimui reikia surinkti duomenis iš ištekliu planavimo sistema idiegusiu imoniu ir atlikti ilgalaike pažangos tendenciju analize, valdant ištekliu planavimo projektus, bei ivertinti skirtingu imones ištekliu valdymo planu igyvendinimo galimybes. Šiame straipsnyje pateikiama daug žiniu apie imoniu ištekliu planavimo sistemos igyvendinima kaip kompleksini projekta, o ne šiuo metu literatūroje pateikiama linijine sistema. Straipsnyje numatyti konceptualūs taisymai, norint nuo dabartinio linijinio požiūrio pereiti prie naujojo imones ištekliu planavimo projektu valdymo požiūrio. Pažymeta, kad ištekliu planavimo projektu valdymas geriausiai suvokiamas aplinkos sudetingumo kontekste. Šis straipsnis – tai pirmasis meginimas ištirti imones ištekliu planavimo igyvendinima esamoje imones aplinkoje ir bandymas susidoroti su kritiniais sekmes ir rizikos veiksniais atsižvelgiant i kylančias kliūtis.

ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN PAKISTANI ENTERPRISES: CRITICAL SUCCESS FACTORS AND CHALLENGES

Journal of Management and Research ◽

10.29145/jmr/22/0202004 ◽

2019 ◽

Vol 2 (2) ◽

pp. 1-35

Author(s):

Muhammad Yousaf Jamil ◽

Rafia Qayyum

Keyword(s):

Success Factors ◽

Resource Planning ◽

Global Supply Chain ◽

Erp Systems ◽

Erp Implementation ◽

Erp System ◽

Critical Success ◽

Facilitators And Barriers

ERP systems are the backbone of global supply chain, while their success and failure determines the fate of the business. With enormous competition and ever increasing challenges in boundless trading, the IT linkages and E-Business involve extensive customization. There are many researches on the implementation facilitators and barriers in all types of organizations throughout the world but limited literature can be found in work specific to Pakistan. This study brings out the critical factors that drive a successful ERP system in Pakistan and also discusses the pitfalls to be avoided in order to prevent a disaster. Through this study, the critical success factors and the main challenges for implementation of ERP in Pakistani organizations have been recognized. In this way, suggested to localize for ERP implementation in Pakistani organizations.

The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology

Journal of Applied Business Research (JABR) ◽

10.19030/jabr.v30i5.8796 ◽

2014 ◽

Vol 30 (5) ◽

pp. 1407 ◽

Cited By ~ 7

Author(s):

Abdesamad Zouine ◽

Pierre Fenies

Keyword(s):

Success Factors ◽

Meta Analysis ◽

Resource Planning ◽

Measurement Scale ◽

Complex Nature ◽

Erp System ◽

Critical Success ◽

Analysis Methodology

Many articles have been written on enterprise resource planning success in the last two decades in both the public and private sector. An important number of empirical studies attempt to delineate the steps of ERP project integration and their specificities. These research works can be divided into two principal phases: the implementation and the post-implementation. The complex nature of the ERP system and its implementation stages lead us to investigate about the critical success factors mentioned in both phases of integration. Recently, several studies have tried to assess the success of ERP system and highlight the CSFs based on some theoretical models. This study uses a meta-analysis methodology to highlight the principal factors leading to ERP success, and it evaluates the weight of CSFs in the process of implementing the ERP project. Based on the best studies published in the last years about ERP success, we conduct this research to determine the most important factors highly correlated with the ERP success. Eleven CSFs are identified in our meta-analysis and classified according to their significant importance based on the correlation coefficients finding in 32 articles focus only on the ERP system. Some criteria were selected to choose studies such as: Sample size, the availability of correlation coefficient finding (quantitative empirical data), the availability of reliable constructs (Cronbachs alpha), and the measurement scale of each factor.