Swift trust et équipes temporaires : une étude exploratoire dans les cabinets de conseil

PurposeBy drawing on commitment-trust theory, we examine the role of swift trust and distrust in supporting coopetition under conditions of uncertainty and interdependence in the setting of humanitarian disaster relief organisations.Design/methodology/approachThis paper presents findings from case studies of 18 international humanitarian relief organisations based on 48 interviews and the analysis of publicly available documents.FindingsWe find that both swift trust and swift distrust support coopetition. As coopetition is simultaneous cooperation and competition, in this study we show how swift trust and swift distrust also occur simultaneously in coopetitive contexts.Research limitations/implicationsCoopetition as a strategic choice is well-researched in the private sector, yet has received less attention in the nonprofit sector, particularly in contexts that are shaped by interdependence and uncertainty. We show the importance of swift trust and swift distrust in coopetitive relationships by drawing on commitment-trust theory.Practical implicationsIn focusing on a competitive environment in which cooperation is essential, we find limited choice of coopetitive partners. Humanitarian relief organisations must often simply work with whichever other organisations are available. We highlight how trust and distrust are not opposite ends of a spectrum and detail how both contribute to coopetitive relationships.Originality/valueOur findings contribute to commitment-trust theory by explaining the important role of distrust in forging coopetitive relationships. Furthermore, we contribute to prior work on coopetition by focusing on an uncertain and interdependent nonprofit environment.

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Swift Trust in Web Vendors

Journal of Organizational and End User Computing ◽

10.4018/joeuc.2009092205 ◽

2009 ◽

Vol 21 (1) ◽

pp. 88-108 ◽

Cited By ~ 13

Author(s):

Xin Li ◽

Guang Rong ◽

Jason B. Thatcher

Keyword(s):

Swift Trust

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Developing and Maintaining Trust in Hastily Formed Relief Networks

Crisis Management ◽

10.4018/978-1-4666-4707-7.ch066 ◽

2013 ◽

pp. 1302-1324

Author(s):

Peter Tatham ◽

Gyöngyi Kovács

Keyword(s):

Trust Model ◽

Humanitarian Logistics ◽

Business Relationships ◽

Practical Application ◽

Short Notice ◽

Swift Trust ◽

Theoretical Application ◽

Post Disaster ◽

Limited Period

Although there is a vast body of academic and practitioner literature championing the importance of trust in long-term business relationships, relatively little has been written discussing the development and maintenance of trust in networks that are formed at short notice and that often operate for a limited period of time. However, some models of trust and trusting behavior in such “hastily formed relief networks” (HFRN) do exist, and the aim of this chapter is to consider the theoretical application of one of the most prominent examples – that known as “swift trust” – to a post-disaster humanitarian logistics scenario. Presented from the perspective of a HFRN, this chapter presents a discussion of the practical application of the swift trust model.

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Assessing the role of industry 4.0 for enhancing swift trust and coordination in humanitarian supply chain

Annals of Operations Research ◽

10.1007/s10479-021-04430-4 ◽

2021 ◽

Author(s):

Masoud Shayganmehr ◽

Shivam Gupta ◽

Issam Laguir ◽

Rebecca Stekelorum ◽

Ajay Kumar

Keyword(s):

Supply Chain ◽

Industry 4.0 ◽

Swift Trust ◽

Humanitarian Supply Chain

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Swift Trust in Web Vendors

Organizational and End-User Interactions ◽

10.4018/978-1-60960-577-3.ch005 ◽

2011 ◽

pp. 102-122

Author(s):

Xin Li ◽

Guang Rong ◽

Michelle Carter ◽

Jason Bennett Thatcher

Keyword(s):

Research Design ◽

Experimental Research ◽

Social Presence ◽

Third Party ◽

Effort Expectancy ◽

Quasi Experimental ◽

Product Search ◽

Swift Trust ◽

And Performance ◽

Product Search Engines

With the growth of product search engines such as pricegrabber.com, web vendors have many more casual visitors. This research examines how web vendors may foster “swift trust” as a means to convert casual visitors to paying customers. We examine whether perceptions of website’s appearance features (normality, social presence and third-party links) and functionality features (security, privacy, effort expectancy and performance expectancy) positively relate to swift trust in a web vendor. Using a quasi-experimental research design, we empirically test the proposed relationships. Based on an analysis of 224 respondents, we found appearance and functionality features explained 61% of the variance in swift trust. The paper concludes with a discussion of findings and implications.

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Swift Trust in Web Vendors

Web Technologies ◽

10.4018/978-1-60566-982-3.ch066 ◽

2011 ◽

pp. 1207-1227

Author(s):

Xin Li ◽

Guang Rong ◽

Jason B. Thatcher

Keyword(s):

Experimental Research ◽

Social Presence ◽

Web Sites ◽

Third Party ◽

Effort Expectancy ◽

Quasi Experimental ◽

Product Search ◽

Swift Trust ◽

And Performance ◽

Product Search Engines

With the growth of product search engines such as pricegrabber.com, Web vendors have many more casual visitors. This research examines how Web vendors may foster “swift trust” as a means to convert casual visitors to paying customers. We examine whether perceptions of Web sites’ appearance features (normality, social presence and third-party links) and functionality features (security, privacy, effort expectancy and performance expectancy) positively relate to swift trust in a Web vendor. Using a quasi-experimental research design, we empirically test the proposed relationships. Based on an analysis of 224 respondents, we found appearance and functionality features explained 61% of the variance in swift trust. The article concludes with a discussion of findings and implications.

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Agility in humanitarian supply chain: an organizational information processing perspective and relational view

Annals of Operations Research ◽

10.1007/s10479-020-03824-0 ◽

2020 ◽

Cited By ~ 3

Author(s):

Rameshwar Dubey ◽

David J. Bryde ◽

Cyril Foropon ◽

Gary Graham ◽

Mihalis Giannakis ◽

...

Keyword(s):

Supply Chain ◽

Supply Chains ◽

Information Sharing ◽

Disaster Relief ◽

Humanitarian Supply Chains ◽

Humanitarian Organizations ◽

Disaster Relief Operations ◽

Organizational Information ◽

Swift Trust ◽

Relief Operations

Abstract Humanitarian organizations are increasingly facing challenges in terms of improving the efficiency and the effectiveness of their disaster relief efforts. These challenges often arise due to a lack of trust, poor collaboration and an inability to respond to disaster affected areas in a timely manner. Our study attempts to understand how these challenges are overcome by seeking answers to questions related to the topics of swift-trust, collaboration and agility in humanitarian supply chains. For instance, in our study we have attempted to examine how information sharing and supply chain visibility in humanitarian supply chains improve the swift-trust among the humanitarian actors engaged in disaster relief operations. Further, we attempt to understand how-swift trust, commitment and collaboration among the humanitarian actors improve the agility in humanitarian supply chains. In our study we provide both theoretical and data-driven answers to our stated research gaps. Our theoretical model is firmly grounded in organizational information process theory and relational view. We tested our research hypotheses using variance based structural equation modelling with survey data collected using a web based pre-tested instrument from 147 NGOs respondents drawn from the National Disaster Management Authority database. Our results help to advance the theoretical debates surrounding “swift-trust”, “collaboration” and “agility” in humanitarian settings. We further provide direction to managers engaged in disaster relief operations. The humanitarian actors engaged in disaster relief often fail to understand how to build swift-trust. Moreover, how swift-trust further affects commitment and collaboration which in turn further affect agility in humanitarian supply chains. Thus humanitarian organizations must understand how information sharing and supply chain visibility is key to swift-trust among humanitarian actors and agility in humanitarian supply chains. Finally, we outline the limitations of our study and offer some future research directions for investigation.

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Swift Trust in Ad Hoc Teams: A Cognitive Task Analysis of Intelligence Operators in Multi-Domain Command and Control Contexts

Journal of Cognitive Engineering and Decision Making ◽

10.1177/1555343420943460 ◽

2020 ◽

Vol 14 (3) ◽

pp. 218-241

Author(s):

August Capiola ◽

Holly C. Baxter ◽

Marc D. Pfahler ◽

Christopher S. Calhoun ◽

Philip Bobko

Keyword(s):

Task Analysis ◽

Ad Hoc ◽

Cognitive Task ◽

Command And Control ◽

Cognitive Task Analysis ◽

Performance Outcomes ◽

Experimental Investigations ◽

Structured Interviews ◽

Swift Trust ◽

And Control

Trust is important for establishing successful relationships and performance outcomes. In some contexts, however, rich information such as knowledge of and experience with a teammate is not available to inform one’s trust. Yet, parties in these contexts are expected to work together toward common goals for a relatively brief and finite period of time. This research investigated the antecedents to quickly-formed trust (often referred to as swift trust) in fast-paced, time-constrained contexts. We conducted a cognitive task analysis (CTA) based on 11 structured interviews of subject-matter experts (SMEs) in Intelligence (Intel)—a heterogeneous job category comprising distributed and co-located personnel within multi-domain command and control (MDC2) environments. Eight antecedents to swift trust emerged from these interviews (i.e., ability, integrity, benevolence, communication, mission-focus, self-awareness, shared perspectives/experiences, and calm), with further analysis implying that swift trust is a relevant and emergent state in MDC2 that facilitates reliance. These findings offer implications for teams operating in high-risk distributed contexts and should be expanded through basic experimental investigations as well as applied initiatives.

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The Nature of Trust in Virtual Entrepreneurial Networks

International Journal of E-Entrepreneurship and Innovation ◽

10.4018/jeei.2010010101 ◽

2010 ◽

Vol 1 (1) ◽

pp. 1-21 ◽

Cited By ~ 14

Author(s):

Alistair R Anderson ◽

Elina Steinerte ◽

Ellina O. Russell

Keyword(s):

Theoretical Model ◽

Thematic Analysis ◽

Close Contact ◽

Research Question ◽

Virtual Networks ◽

Entrepreneurial Networks ◽

Virtual Networking ◽

Swift Trust ◽

Practical Implications

The purpose of this article is to explore the nature of trust in virtual entrepreneurial networks by asking the research question, “What types of trust can be found in these networks?”. The authors argue that globalisation, the pervasion of ICT, and the growth of entrepreneurial e-trade encourage the use of virtual networking by entrepreneurs. Networks are seen as a social device to extend and embed entrepreneurs, but depend on trust for governance and operation. Through a critical thematic analysis of literature on trust and virtual networks, the authors propose a conceptual theoretical model of multidimensional trust, with emphasis on its relational characteristics. The authors find that trust largely depends on close contact among entrepreneurs for its development. Only swift trust, which is a limited form, is likely to exist in purely virtual networks. Practical implications of this theoretical article can be based on the authors’ argument that entrepreneurs must augment virtual networks with more personal contacts to realise the full benefits of networking.

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