Service Innovation and Management
2012 ◽
pp. 448-493
Keyword(s):
The purpose of this chapter is to explain the basic principles, theories, process, and management of service innovation. The authors first review the basic set of customer-centric principles of service innovation. Next, the authors review the theories behind service innovation typology. The following sections focus on the service innovation process, new service development, service engineering, customer participation, and lifecycle management. Then the authors select a couple of case examples from the literature to illustrate how the interrelated core concepts of knowledge, dynamic capabilities, and service innovation that have been covered in the previous and current chapters are utilized in different types of firms.
2021 ◽
Vol ahead-of-print
(ahead-of-print)
◽
Keyword(s):
2018 ◽
Vol 32
(2)
◽
pp. 101-112
◽
2019 ◽
Vol 104
◽
pp. 497-505
◽
Keyword(s):
2009 ◽
pp. 445-459
2017 ◽
Vol 21
(1)
◽
pp. 40-58
◽
2012 ◽
pp. 1-32
◽