The Design of Service Systems Architecture for Building Smart Public Infrastructures

2014 ◽  
pp. 220-235
Author(s):  
Katsumi Kawano
Keyword(s):  
Decision Making ◽  
Business Process ◽  
System Architecture ◽  
Service System ◽  
Information Service ◽  
Service Systems ◽  
Design Approach ◽  
Reference Architecture ◽  
Systems Architecture ◽  
Information Changing

This chapter shows a systems technologies framework to lead the approach to design information service system architecture standing on the systems concept. It also presents application examples for building smart public infrastructures. Moreover, it shows that a systems concept, autonomous decentralization, gives a consistent design approach for the reference architecture, the concrete architecture, and the implementation. The presented service system provides an autonomous process for a service receiver to get valued information changing the state of the receiver. The example of the service system provides, recursively, the information to see in smart public infrastructures (MIERUKA in Japanese) for rapid decision making among stakeholders in the business process.

The Design of Service Systems Architecture for Building Smart Public Infrastructures

2016 ◽  
pp. 503-518
Author(s):  
Katsumi Kawano
Keyword(s):  
Decision Making ◽  
Business Process ◽  
System Architecture ◽  
Service System ◽  
Information Service ◽  
Service Systems ◽  
Design Approach ◽  
Reference Architecture ◽  
Systems Architecture ◽  
Information Changing

This chapter shows a systems technologies framework to lead the approach to design information service system architecture standing on the systems concept. It also presents application examples for building smart public infrastructures. Moreover, it shows that a systems concept, autonomous decentralization, gives a consistent design approach for the reference architecture, the concrete architecture, and the implementation. The presented service system provides an autonomous process for a service receiver to get valued information changing the state of the receiver. The example of the service system provides, recursively, the information to see in smart public infrastructures (MIERUKA in Japanese) for rapid decision making among stakeholders in the business process.

The Architecture of Service Systems as the Framework for the Definition of Service Science Scope

2010 ◽  
pp. 560-582
Author(s):  
Andrew Targowski
Keyword(s):  
User Interface ◽  
Service User ◽  
Service System ◽  
Enterprise Systems ◽  
Service Systems ◽  
Service Science ◽  
Systems Architecture ◽  
Level Of Involvement ◽  
Definition Of ◽  
Generic Service

The purpose of this study is to define generic service processes, their system, and a scope of service science developed originally by the author. In the presented approach, the main criterion is the class of serviced users, since this leads to the six kinds of process recognition and eventually helps in planning e-service systems’ architecture. E-service system (e-SS) is defined as a mission-goal-strategy-driven configuration of technology, organizational processes and networks designed to deliver HTservicesTH that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment considerations have significant implications for the design of an e-service system. Four criteria which impact e-service systems’ architecture have been defined as: service business model, customer contact and level of involvement (Service User Interface), service provider’s enterprise complexity (Enterprise Systems and Networks), and scope of goods involved in service. It was proved that the e-service system is the intermediary layer between Service User Interface and Enterprise Systems and Networks. Two examples of e-SS have been modeled.

scholarly journals Circular Innovation Framework: Verifying Conceptual to Practical Decisions in Sustainability-Oriented Product-Service System Cases

2019 ◽  
Vol 11 (12) ◽  
pp. 3248 ◽  
Author(s):  
Daniel Guzzo ◽  
Adriana Hofmann Trevisan ◽  
Marcia Echeveste ◽  
Janaina Mascarenhas Hornos Costa
Keyword(s):  
Decision Making ◽  
Content Analysis ◽  
Service System ◽  
Service Systems ◽  
Research Approach ◽  
Coding System ◽  
Product Service System ◽  
Product Service ◽  
Tactical Decisions ◽  
Product Service Systems

Product–service systems (PSSs) have significant sustainability potential. However, limited knowledge is available on the choices to develop circular PSS solutions. The goal of this paper is to provide a circular innovation framework containing circular strategies to facilitate the decision-making in PSS circular innovation. A systematic literature review in combination with content analysis underpinned this research. The strategies were investigated in 45 PSS cases from the literature. A coding system was designed and employed to identify and organize the circular strategies and practices. The statistics techniques employed were frequency and co-occurrence analysis, which aimed to describe the synergies among strategies. The framework proposed contains twenty-one circular strategies. The practical perspective comprises the seventy-seven practices used for the operationalization of strategies. The framework can assist organizations in making strategic to tactical decisions when developing circular PSS solutions. The paper provides a panorama of the strategy applications among the PSS types. Finally, the research approach can be employed to continuously develop an understanding of the application of circular strategies in PSS and other fields.

scholarly journals Enhanced Logistics Information Service Systems Performance: Using Theoretical Model and Cybernetics’ Principles

2020 ◽  
Vol 17 ◽  
Keyword(s):  
Customer Service ◽  
Service System ◽  
Information Service ◽  
Service Systems ◽  
Fleet Management ◽  
Logistics Service ◽  
Logistics Service Provider ◽  
Logistics Information ◽  
High Level ◽  
Outsourcing Logistics

Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. In this paper, we considered intellectual procedures for modeling the management of logistics information service system in the class of the problem, solved method of the theory of queuing system (QS). Examples of constructing mathematical models for the management of logistics information systems are given.

Portfolio Selection For Service Systems

2008 ◽  
Vol 1 (1) ◽  
pp. 31-34
Author(s):  
Heinz Roland Weistroffer
Keyword(s):  
Decision Making ◽  
Portfolio Selection ◽  
Decision Problem ◽  
Service Management ◽  
Service System ◽  
Service Systems ◽  
It Alignment ◽  
Management Function ◽  
Portfolio Decision ◽  
Selection For

The decision of selecting the portfolio of services to be included in a service system and the issues that complicate this decision problem are discussed. A general portfolio decision making framework is presented and compared with the Microsoft Operations Framework (MOF) Business/IT Alignment Service Management Function (SMF).

The Architecture of Service Systems as the Framework for the Definition of Service Science Scope

2011 ◽  
pp. 55-75 ◽  
Author(s):  
Andrew Targowski
Keyword(s):  
User Interface ◽  
Service User ◽  
Service System ◽  
Enterprise Systems ◽  
Service Systems ◽  
Service Science ◽  
Systems Architecture ◽  
Level Of Involvement ◽  
Definition Of ◽  
Generic Service

The purpose of this study is to define generic service processes, their system, and a scope of service science developed originally by the author. In the presented approach, the main criterion is the class of serviced users, since this leads to the six kinds of process recognition and eventually helps in planning e-service systems’ architecture. E-service system (e-SS) is defined as a mission-goal-strategy-driven configuration of technology, organizational processes and networks designed to deliver HTservicesTH that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment considerations have significant implications for the design of an e-service system. Four criteria which impact e-service systems’ architecture have been defined as: service business model, customer contact and level of involvement (Service User Interface), service provider’s enterprise complexity (Enterprise Systems and Networks), and scope of goods involved in service. It was proved that the e-service system is the intermediary layer between Service User Interface and Enterprise Systems and Networks. Two examples of e-SS have been modeled.

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