Journal of Service Science (JSS)
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Published By Clute Institute

1941-4730, 1941-4722

2019 ◽  
Vol 12 (1) ◽  
pp. 1-8
Author(s):  
Aber Elsaleiby

The aim of the current study is to enhance our understanding on how hospital’s structural quality and operational competence can influence the emergency outpatient visits. We use a large database acquired from the American Hospital Association. The database has state-wide data on several health care quality parameters of interest over an extended period of 17 years starting from 1994 till 2010 for all community hospitals in the US. (4,926 community hospitals). Structural quality is captured by a measure of bed availability and usage. Operational competence is measured by the expense per capita. Finally, data on emergency outpatient visits is our outcome measure. We found that there is a significant negative association between structural quality and emergency outpatient visits. Similarly, there is a significant negative association between hospital operational performance and emergency outpatient visits. It is confirmed in this study that at high level of operational performance, increasing the structural quality will be associated with lower emergency outpatient visits. The interaction effect between structural quality and operational performance on emergency outpatient visits is also significant. As such, structural quality of hospitals can reduce emergency outpatient visits. Hospitals endeavor to improve its operational performance also reduces emergency outpatient visits. Joint emphasis on improving bed utilization and improving operational performance can further decrease emergency outpatient visits.


2018 ◽  
Vol 11 (1) ◽  
pp. 11-28
Author(s):  
Matthew Treado ◽  
Gary Brunswick

This article has been written as a theoretical guide for architectural and engineering firms to develop a strong services marketing plan for the geographic location in which it operates. It will outline a step by step approach to develop, administer, and utilize this services marketing approach. It will also outline the logic and understanding to support this claim.


2018 ◽  
Vol 11 (1) ◽  
pp. 1-10
Author(s):  
Adi Wolfson ◽  
Dorith Tavor

The servicizing of products constitutes a powerful tool to reduce the environmental footprint of the stages of a product’s physical resources life cycle, ultimately to yield a more sustainable solution. It can be achieved via the co-creation of various clean services (CleanServs) by individuals. But to achieve the goal of sustainable consumption will require increasing the pace of development of organized and mass-use frameworks like, for example, shareconomy and eco-labeling. In this frame, the notion of the product-service system (PSS), which offers access to a solution rather than ownership of the goods or assets needed for that solution, also promotes greater responsibility and higher levels of obligation on the parts of both provider and customer.


2017 ◽  
Vol 10 (1) ◽  
pp. 1-12 ◽  
Author(s):  
Ahmad Ahmadian ◽  
Shahrzad Khosrowpour

Recently, scholars and managers have devoted greater attention to corporate social responsibility (CSR) and its strategic implications. With more awareness surrounding the topic it would be expected for there to be a consensus on a definition, but as of yet none has been reached. The lack of a universally accepted definition has led some to define it as a term, a concept, a process, a theory, while others simply call it an activity or set of activities (Hazlett & Murray, 2007). CSR has been also captioned under many names. Terms such as corporate citizenship, global citizenship, corporate social responsiveness, strategic philanthropy, and even spiritual capitalism are sometimes used interchangeably, depending on the organization to use it. Often, these numerous monikers and interpretations lead to confusion amongst those intending to study or implement the practice into their business strategy. This uncertainty on how CSR should be defined has led some academics and practitioners to believe that the concept is void of any definition. Contrary to this belief, others find that there is an overabundance of definitions; many of which are “often biased toward specific interests and thus prevent the development and implementation of the concept” (Dahlsrud, 2008). Our study focuses on the importance of CSR and why it’s becoming so prevalent in any organizations. By studying the history of CSR, its many definitions, as well as its implementation methods, we attempt to suggest strategic alternatives for an effective corporate social responsibility.  


2017 ◽  
Vol 10 (1) ◽  
pp. 13-30
Author(s):  
Alexander James McSporran ◽  
Yoon C. Cho

The aims of this study are to determine the influences of attitude formation, behavior, and satisfaction, with specific reference to the products of the food and beverage industry of Southeast Asia. This study employs the theoretical frameworks of the Theory of Planned Behavior and others to understand the psychological processes that take place between forming beliefs and actual consumption. The key findings reveal that consumers are influenced by both the traditional food attributes such as quality, price, and availability, while also extraneously influenced both by perceived family influence and perceived societal influence in their attitude formation. These factors, through the proposed model of study, were also statistically proven to influence behavioral intention of the sample group through willingness to purchase. In addition, satisfaction with prior purchase was also shown to be a determinant of consumer attitude, while the determinants of expected satisfaction were inconclusive. The results of the modelling and analyses of this study indicate the necessity for the concurrent development of innovative marketing strategies and quality improvements in the industry as it follows its projected growth course and outward expansion.


2016 ◽  
Vol 9 (1) ◽  
pp. 1-14
Author(s):  
H. Francis Bush ◽  
Vonda Walsh ◽  
Jay Sullivan ◽  
James Squire

As enrollment in online courses increases faster than the overall enrollments in higher education, the differences in learning styles and academic disciplines need to be identified.  Further, the focus on the demand for students pursuing degrees in the sciences, technology, engineering and mathematics (STEM) has gained prominence in the past decade.  An experiment was conducted to study the interaction of objective learning and subjective learning, objective learning and enjoyment, and subjective learning and enjoyment on the longitudinal effects of network latency on students who were classified as STEM majors or non-STEM majors (humanities and social sciences).  The findings indicate that students from different majors responded differently by the time students have progressed to their senior year in reference to their learning styles and sensitivity to network delays than it was when they were freshmen.  The study suggests that the accumulation of experience and choice of major are important factors in mitigating the effects of network delay on learning.


2015 ◽  
Vol 8 (1) ◽  
pp. 7-10
Author(s):  
Gilbert Barrera ◽  
Dennis Elam

This paper lays out a logical framework for the Accountant to assist a prosecutor in preparing a criminal case. It utilizes the example of an employee theft. It suggests analyzing what laws have been broken to establish an outline for the supporting documents. While the Accountant will likely understand the internal controls and employee training which will form the basis of the prosecution’s case, the lawyer will not be so familiar with the process. By laying out the legal case underpinned by the internal controls and procedures broken by the employee, the case will be better understood by both the prosecutor and the jury. 


2015 ◽  
Vol 8 (1) ◽  
pp. 11-20
Author(s):  
Loren Paul Rees ◽  
Terry R. Rakes ◽  
Jason K. Deane

Baseball, like most other sports, has a set of tenets that began early and have survived virtually unquestioned.  Modern analytics gives us an opportunity to examine some of these long-held tenets to see if they were founded on solid evidence.  This research examines some common baseball wisdom through an initial study utilizing simulation.  In particular, the profiles of several baseball teams are constructed and various factors are examined by simulating ten baseball seasons under various configurations with the different teams. Contrary to conventional wisdom, a batting order where high-average hitters bat third in a lineup and the team’s best power hitter bats cleanup (fourth), for example, does not necessarily generate the most runs per game over the long run.  Moreover, high-average hitters with less power can generate more runs per game than power hitters with lesser averages.  Finally, it appears that hitters who perform well with runners in scoring position are more influential in helping their team score more runs than even more powerful or higher average hitters who do not produce as frequently in such cases.  Players with lower star profiles, but who rise to the occasion with runners in scoring position, can often be purchased by baseball clubs that have a more constrained payroll; teams that are less well-off financially may thus purchase or trade for these hitters and still field a team with a competitive level of high run production.


2015 ◽  
Vol 8 (1) ◽  
pp. 1-6
Author(s):  
Harry Katzan, Jr.

This paper covers service innovation for service scientists.  The subject has not been accorded the attention it deserves, because of inadequate professional and academic attention to services, in general, and service design, in particular.  The changing of one’s perception of the human landscape from products to services is indeed cumbersome and entails a lot of effort on the part of the service establishment and the service entrepreneur.  However, a new view of an age-old agenda in light of the ongoing move to globalization can be enlightening and rewarding.  If Thomas Edison were engaged in services, he would have put it this way, “Service innovation is 90% perspiration and 10% inspiration.”  Heretofore, innovation has been unfortunately aligned with the business community that has been distracted by an outdated and simplistic view of competitive advantage based on comparative economics.  Effective service innovation is based on differential economics through service delivery that supplies better services as seen by the customer.  Service innovation applies equally well, if not more so, to the other human endeavors of engineering, government, education, social services, political science, and a wide-range of unclassified interpersonal relations.  The paper gives a modern view of service, innovation, service innovation, and how to unearth services innovation in a practical sense.  Also, the point is made herein that service innovation is basic to the constituency of the human condition.


2015 ◽  
Vol 8 (1) ◽  
pp. 21-28
Author(s):  
Frances Turner ◽  
Mark Hager ◽  
Stephanie Dellande

This paper provides a theoretical conceptualization and classification of long-term services requiring customer participation and compliance. Long-term services which require both customer participation and compliance are known as compliance dependent services (CDS). In CDS the customer participates during the face-to-face exchange and must comply with his or her role once away from the provider to ensure positive outcome and customer satisfaction. CDS entail service delivery processes that are of longer duration. Compliance is integral to producing these services. Non-compliance, i.e., when a consumer regimen is not followed, most likely will lead to adverse impact on the consumer and provider. It is important that scholars understand the service delivery process of services, in particular CDS, whereby both customer participation and compliance are required.


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