Knowledge Management in Collaborative Business Networks

2014 ◽  
pp. 1367-1379
Author(s):  
Alexander Smirnov ◽  
Tatiana Levashova ◽  
Nikolay Shilov ◽  
Alexey Kashevnik
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Current Situation ◽  
Collaborative Network ◽  
Business Networks ◽  
Context Management ◽  
Process Knowledge ◽  
Multiple Processes ◽  
Management Technology

Current worldwide economy conditions cause increasing popularity of collaborative business networks. Dealing with multiple organizations and multiple processes within a complicated network, identifying and locating a member that has a responsibility and/or a competence in a particular part of the network can be a laborious, time-consuming process. Knowledge management technology is aimed to assist in solving this problem. It requires intelligent interoperability support between information systems of collaborative network members. A presented approach is based on the context management technology. It allows allows describing the collaborative network at a particular moment. The context includes such current situation properties as time, location, competence profiles of collaborative network members, etc. The competence profiles allow formalizing and sharing member's knowledge and competencies.

Developing a knowledge management platform for automotive build-to-order production network

2008 ◽  
Vol 27 (1) ◽  
pp. 15-30
Author(s):  
Alexander Smirnov ◽  
Nikolay Shilov ◽  
Alexey Kashevnik
Keyword(s):  
Knowledge Management ◽  
Supply Chain ◽  
Production Network ◽  
Production Networks ◽  
Context Management ◽  
Management Platform ◽  
Decision Points ◽  
Multiple Processes ◽  
Global Companies ◽  
Management Context

Modern global companies have to build a supply chain network strategy that provides maximum flexibility and can optimally respond to changes in their environment. The emergence of automotive build-to-order production networks is one of the consequences of these changes in the automotive industry. Production networks can be seen as a step beyond the linear supply chain topography. However, when dealing with multiple organizations and multiple processes within a complicated production network, identifying and locating a member that has responsibility and/or competence in a particular part of the network can be a laborious, time-consuming process. Developing and maintaining a competence directory of all the relevant parties associated with troubleshooting and potential problem solving can significantly reduce the production lead time. Moreover, linking this directory to key decision points and frequent problems can further enhance its effectiveness. Consequently, the problem of semantic interoperability between members of such organizations is of major importance. This paper proposes an approach to developing a knowledge management platform for a build-to-order production network to solve the above problem. The approach is based on application of such technologies as ontology management, context management and profiling.

Semantic Annotation of Process Models for Facilitating Process Knowledge Management

2010 ◽  
Vol 1 (3) ◽  
pp. 45-67 ◽  
Author(s):  
Yun Lin ◽  
John Krogstie
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Semantic Annotation ◽  
Empirical Evaluation ◽  
Process Models ◽  
Process Knowledge ◽  
Business Process Models ◽  
Distributed Process

Enterprise/business process models that represent knowledge of business processes are generally designed for particular applications in a range of different enterprises. It is a considerable challenge to manage the knowledge of processes that are distributed throughout many different information systems, due to the heterogeneity of the process models used. In this paper, the authors present a framework for semantic annotation that tackles the problem of the heterogeneity of distributed process models to facilitate management of process knowledge. The feasibility of the approach is demonstrated by means of exemplar studies, and a comprehensive empirical evaluation is used to validate the authors’ approach.

scholarly journals PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN INDOSAT BENGKULU

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Ade Tiara Yulinda
Keyword(s):  
Customer Relationship Management ◽  
Linear Regression Analysis ◽  
Relationship Management ◽  
Multiple Linear Regression Analysis ◽  
Customer Relationship ◽  
Process Knowledge ◽  
Analysis Techniques ◽  
Management Technology ◽  
Customer's Loyalty ◽  
Research Analysis

Ade Tiara Yulinda: The objectives of this research is to analyze the influence of customer relationship management (technology, people, process and knowledge) on customer’s loyalty at PT. Indosat Bengkulu. Using survey research, analysis techniques using a likert scale and using multiple linear regression analysis. Samples used were 100 respondents. The result of this research, can be concluded that the customer relationship management in the variable of technology, people, process, knowledge influenced the loyalty tothe company, and partially the knowledge influenced the loyalty of the customers, while toward the technology, people, process didn’t influence the loyalty of the customers significantly.Key Words : Customer Relationship Management, Technology, People, Process, Knowledge.

Information Technologies (ICT), Network Organizations, and Information Systems for Business Cooperation

2014 ◽  
pp. 324-348
Author(s):  
Antonio-Juan Briones-Peñalver ◽  
José Poças Rascão
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Competitive Advantage ◽  
Strategic Alliances ◽  
Growth And Development ◽  
Information Technologies ◽  
Systems Management ◽  
Information Systems Management ◽  
Network Organizations ◽  
Strategic Knowledge Management

Information Technologies (ICT) have developed systems and network organizations that foster the creation of resources for company management. The establishment of strategic alliances and business cooperation systems has been encouraged by ICT and information systems management. This focus on organization and strategic knowledge management shows the capabilities they provide in managing organizations’ intangible assets, information and knowledge, since they are a competitive advantage. Network organizations, intercompany systems, cooperation, and alliances with the support of ICT are the paths to enterprises growth and development.

Cloud-Based Application Integration in Virtual Enterprises

2019 ◽  
pp. 46-85 ◽  
Author(s):  
José Carlos Martins Delgado
Keyword(s):  
Information Systems ◽  
Fundamental Problem ◽  
Virtual Enterprise ◽  
Collaborative Network ◽  
Virtual Enterprises ◽  
Application Integration ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Integration Problem ◽  
The Individual

A key characteristic of a virtual enterprise (VE) is the heterogeneity of the applications that compose its enterprise information systems (EIS), since it builds on the EIS of the individual enterprises that are part of the collaborative network of that VE. This raises an application integration problem, which is even more serious than within any given EIS because a VE has a temporary nature, and therefore, integration requirements can change frequently. Current integration technologies, such as Web Services and RESTful APIs, solve the interoperability problem but usually entail more coupling than needed, since they require sharing data schemas between interacting applications, even if not all values of those schemas are actually used. The fundamental problem of application integration is therefore how to provide at most the minimum coupling possible while ensuring at least the minimum interoperability requirements. This chapter proposes compliance and conformance as the concepts to achieve this goal.

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