IT Governance Institutionalisation

2015 ◽  
pp. 306-337
Author(s):  
Sureerat Saetang ◽  
Abrar Haider
Keyword(s):  
Information Technology ◽  
Success Factors ◽  
Business Processes ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Technology Governance ◽  
Job Functions ◽  
Information Technology Governance ◽  
Governance Practices ◽  
Levels Of Service

Information technology infrastructure in contemporary large-sized service organisations is growing exponentially in terms of purpose, kind, scope, and complexity. As a result, these organisations are adopting a variety of information technology governance practices to achieve sustained levels of service to meet organisational goals and objectives. This chapter presents a case study of information technology governance in a hospital. It shows that information technology governance practices need to be institutionalised in the social, cultural, technical, and structural environment to produce the desired organisational behavior of responsibility and accountability. It highlights the key success factors that have led to successful assimilation of these practices with business processes, job functions, and workflows in the case organization. This study, thus, expands the theoretical and practical views on implementation of information technology governance.

The Role of IT Governance Practices in Creating Business Value in SMEs

2012 ◽  
Vol 24 (2) ◽  
pp. 1-17 ◽  
Author(s):  
Carla Wilkin
Keyword(s):  
Information Technology ◽  
Business Processes ◽  
Business Value ◽  
It Investment ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Governance Practices ◽  
Core Elements ◽  
Medium Enterprises ◽  
Tourist Accommodation

Much has been written about information technology governance (ITG) in larger organizations, wherein control of information technology (IT) is addressed with attention to three core elements, namely structures, processes, and relational mechanisms. These elements focus on governing the size of IT investment, the ubiquity of IT functionality to business processes and the demonstrated value from IT investment. For Small-to-Medium Enterprises (SMEs) it is less apparent how IT is or should be governed, how these core elements may contribute to ITG, and how this all contributes to the creation of business value. Through a survey of small SMEs in the Australian tourist accommodation industry regarding their use of and planning for IT investment to deliver business value, this paper delivers new understanding about SME practices related to governing IT. Findings revealed evidence of some sound practices but the opportunity to achieve greater strategic business value beyond the largely operational value already acquired. The paper concludes by proposing a redefined framework of the core elements of structures, processes, and relational mechanisms that is tailored to an SME context.

Configurations of Information Technology Governance Practices and Business Unit Performance

2017 ◽  
Vol 8 (2) ◽  
pp. 1-27
Author(s):  
Afaf Tabach ◽  
Anne-Marie Croteau
Keyword(s):  
Information Technology ◽  
Financial Performance ◽  
Business Processes ◽  
It Governance ◽  
Business Unit ◽  
Technology Governance ◽  
Business Units ◽  
Financial Perspective ◽  
Information Technology Governance ◽  
Governance Practices

The main objective of this article is to investigate the existence of configurations of information technology governance within organizations and to zoom in on their role in driving business value. This study proposes a research model that relies on the configurational theory in an attempt to reveal different clusters of IT governance practices and link them with the performance of business units from a financial and non-financial perspective. To test the model, 57 matched surveys were collected from medium to large international organizations. Three configurations of IT governance practices have emerged with distinct and significant impact on the business unit non-financial performance. However, no significant impact on the business unit financial performance was directly found. The results show that more mature IT governance practices within organizations can result in higher levels of performance at the business unit level in terms of business processes, decision making, innovation, and legal and ethical compliance.

scholarly journals PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE: A CASE STUDY

2016 ◽  
Vol 12 (2) ◽  
pp. 57 ◽  
Author(s):  
Johanes Fernandes Andry
Keyword(s):  
Information Technology ◽  
Performance Measurement ◽  
Business Processes ◽  
Standard Procedure ◽  
It Governance ◽  
Competitive Advantages ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Freight Forwarder ◽  
Key Aspects

Established in 2001, XYZ Cargo is a Freight Forwarder Service Company specialized in the logistic transportation located in Jakarta. XYZ Cargo has broad experiences in both ocean freight and air freight service and has more than sixty agents of partnership around the world. XYZ Cargo has implemented Information Technology (IT) that covers all key aspects of business processes of the enterprise. It has an impact on the strategic and competitive advantages of its success. Many organizations have started implementing IT governance in order to achieve the collaboration between business and IT. The purpose of this research is to get an overview of performance measurement of the currently-running IT Governance with several aspects to consider such as effectiveness, efficiency, functional unit of information technology within an organization, data integrity, safeguarding assets, reliability, confidentiality, availability, and security. The analytical tool used in this research is the COBIT 5 standard procedure by ISACA. The result of IT Governance based on COBIT 5 in domain EDM, shows average values at the level of 2.0 until 2.7 (managed process) for EDM01, EDM02, EDM03 and 1.3 until 1.7 (performed process) for EDM04, EDM05.

scholarly journals Perceived Effectiveness of Information Technology Governance Initiatives Among IT Practitioners

10.5772/56661 ◽  
2013 ◽  
Vol 5 ◽  
pp. 19 ◽  
Author(s):  
Wil Ly Teo ◽  
Azizah Abd Manaf ◽  
Phyllis Lai Fong Choong
Keyword(s):  
Information Technology ◽  
It Governance ◽  
Perceived Effectiveness ◽  
Technology Governance ◽  
Job Functions ◽  
Experience Levels ◽  
Information Technology Governance ◽  
It Managers ◽  
Governance Effectiveness ◽  
Education Levels

Information Technology (IT) governance has risen in importance in recent years, driven by various trends in IT development. With rapid growth in the country and the globalization of the IT sector, there is growing interest in IT governance in Malaysia. This study aims to explore whether IT practitioners with different job functions, education levels, education areas of specialization, certifications and experience levels have different perceptions of IT governance effectiveness in their organization. The results reveal differences in perceived IT governance effectiveness between different job function groups, but not between groups with different education levels, certification or experience levels. The findings for education area of specialization are not conclusive. The findings of this study will help IT managers to identify areas of focus to maximize effectiveness of IT governance initiatives through their IT staff. The implications of the findings are discussed at the end of the paper.

scholarly journals IT Governance Audit with COBIT 5 Framework on DSS Domain

2018 ◽  
pp. 279-286
Author(s):  
Vernando Jarsa ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Processes ◽  
Repair Process ◽  
Assessment Method ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 1 ◽  
Process Controls ◽  
Capability Level

Information technology in organizations plays an important role for the continuity of their current business processes. Almost every organization already has information technology and dependence on their information technology. With the existence of information technology, it can help business process in the organization runs smoothly, and according to desired by every organization. But not infrequently the information technology that has been operating has problems that are very annoying and hinder the business process of the organization. Problems that exist in this company is at the time of maintenance and custom or repair process undertaken by the company. With the existence of the problem, the writer wanted to audit the existing governance in companies that have problems regarding aspects of information technology delivery. The author uses the COBIT 5 framework on the DSS domain (Deliver, Service, and Support) and focuses on the sub domains of DSS01 Manage Operations, DSS02 Manage Service Requests and Incidents, DSS03 Manage Problems, and DSS06 Manage Business Process Controls. The assessment method used is a capability model consisting of five capability levels. Based on the audit of information technology governance conducted by researchers using COBIT 5, then the conclusion of this study is the average capability level of the overall process obtained most of the process has reached level 1 performed process.

Information technology governance practices based on sufficiency economy philosophy in the Thai university sector

2015 ◽  
Vol 28 (1) ◽  
pp. 195-223 ◽  
Author(s):  
Kallaya Jairak ◽  
Prasong Praneetpolgrang ◽  
Pilastpongs Subsermsri
Keyword(s):  
Information Technology ◽  
It Governance ◽  
Content Type ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Governance Practices ◽  
Initial Idea ◽  
Sufficiency Economy Philosophy ◽  
Depth Interviews ◽  
Practical Implications

Purpose – The purpose of this paper is to develop a formal set of information technology (IT) governance practices based on sufficiency economy philosophy (SEP) to support the generic context for Thai universities. Design/methodology/approach – The research methodology in this study is divided into two main phases that are conceptualization and operationalization. In the phase of conceptualization, the authors reviewed literature related to the implementation of IT governance in universities and the principles of SEP in order to conceptualize an initial idea of IT governance on the basis of SEP. In the phase of operationalization, the authors performed in-depth interviews with the CIOs of 20 universities, five IT experts, and five SEP experts in order to verify the proposed concept. Findings – This study provides two key findings: the IT governance practices based on SEP for Thai universities and the mapping of IT governance practices based on SEP with ISO/IEC 38500. Practical implications – The total of 65 practices presented in this study can be used as a guideline for handling of IT governance issues in Thai universities. Originality/value – This study provides university IT governance practices based on the principles of SEP that is widely accepted and highly appreciated in Thailand.

scholarly journals Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University

2016 ◽  
Vol 7 (1) ◽  
pp. 41
Author(s):  
Kornelius Irfandhi ◽  
Ariani Indrawati ◽  
Dwykie Alexandra ◽  
Krisantus Wanandi ◽  
Yanuari Harisky ◽  
...  
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Management ◽  
Business Processes ◽  
It Infrastructure ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service ◽  
Technology Service ◽  
Information Technology Service

Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.

scholarly journals Cici Cahyanti 165100109,Audit

2020 ◽  
Author(s):  
cici cahyanti
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Business Processes ◽  
It Governance ◽  
System Implementation ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
National Bank ◽  
Effectiveness And Efficiency

AbstractBCA is a national bank established in 1957 and has continued to grow. Nowadays the bank has supported business processes in various companies, such as the use of attendance information systems. During this system implementation, it has been running to support the procedures of attendance activities. The purpose of this research is to get an overview of the performance of information technology governance in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. The conclusion that can be drawn from the research that has been done is IT governance at the BCA has been done, although still run optimally within each IT process contained in the sub domain Monitor Evaluate Assess (MEA) on average was at 3.0 (defined process) for sub domain DS1, DS5, DS10 and ME2.Keywords— Audit SI, Absensi, BCA, COBIT 4

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