Research Methods, Data, and Analytics

2015 ◽  
pp. 32-57
Author(s):  
William J. Gibbs ◽  
Ronan S. Bernas
Keyword(s):  
Research Methods ◽  
User Experience ◽  
User Behavior ◽  
Service Design ◽  
Online News ◽  
Research Methodologies ◽  
Related Research ◽  
News Websites ◽  
News Services ◽  
Area Of Study

Media organizations deliver news services online employing various design techniques and technologies to make services useful, usable, and effective for news consumers. How people use news services, their perceptions of them, and how their design impacts the user experience (UX) is an important area of study. In this chapter, the authors examine service design, UX, and related research methodologies and their importance for online news. Additionally, they report on a study that examined how the type of news provider (TV versus newspaper) and associated services affected user behavior and perception of the user experience. Participants perceived news websites differently based on the type of news provider and their interactions with services differed based on type of provider. The findings have implication for the UX research, specifically UX related to online news.

scholarly journals A method of intelligent product design cue construction based on customer touchpoint correlation analysis and positive creativity theory

2019 ◽  
Vol 11 (1) ◽  
pp. 168781401881934
Author(s):  
Weiwei Wang ◽  
Ting Wei ◽  
Yunyan Zhang ◽  
Yi Wang
Keyword(s):  
Correlation Analysis ◽  
Product Design ◽  
User Experience ◽  
User Behavior ◽  
Service Design ◽  
High Sensitivity ◽  
Functional Requirements ◽  
Kano Model ◽  
User Research ◽  
Intelligent Product

User experience plays an indispensable role in intelligent product design. Building a system for user research, capturing firsthand information from users and turning insights into achievable product design solutions is the key to innovation. This article introduces service design into product design and studies the design cue construction method through intelligent product design case. First, the authors capture customer touchpoints in the process of user interaction with the product by observing the user behavior and perform the correlation analysis of the customer touchpoint to obtain the user’s complaints and dissatisfaction. Second, the authors use positive creation theory to transform requirements and turn the complaints collected in user research into achievable functional requirements. Third, the authors use the KANO model for sensitivity analysis of functional requirements and select high-sensitivity requirements for priority development. Finally, using the service design innovation methods to analyze the user experience and stakeholders, the design cue map can be exported, and a new service system was established to enhance the overall user experience.

Transformational Content and Relationships

2019 ◽  
pp. 791-809
Author(s):  
Stuart Schwartz
Keyword(s):  
Big Data ◽  
User Experience ◽  
Feedback Loop ◽  
User Behavior ◽  
Digital Age ◽  
Research Methodologies ◽  
Research Cycle ◽  
News Organizations ◽  
Successful Technology ◽  
Digital Research

This chapter outlines the trend toward research within news organizations based upon big data and the increasing emphasis of growth-oriented companies on promoting a positive and passionate User Experience (UX). It discusses the implications of digital research techniques developed by successful technology and consumer merchandising organizations, and links the 24/7 nature of digital research methodologies to the development of more user-responsive and successful news organizations. A journalistic organization that wants to grow in the digital age must revamp its operations to take advantage of the continuous big data research cycle. This means creating a feedback loop from the organization to the information consumer and back, viewing journalism as content to be shaped to the UX through constant modification and change based on growing sets of user behavior and preference data.

Transformational Content and Relationships

2015 ◽  
pp. 257-277
Author(s):  
Stuart Schwartz
Keyword(s):  
Big Data ◽  
User Experience ◽  
Feedback Loop ◽  
User Behavior ◽  
Digital Age ◽  
Research Methodologies ◽  
Research Cycle ◽  
News Organizations ◽  
Successful Technology ◽  
Digital Research

This chapter outlines the trend toward research within news organizations based upon big data and the increasing emphasis of growth-oriented companies on promoting a positive and passionate User Experience (UX). It discusses the implications of digital research techniques developed by successful technology and consumer merchandising organizations, and links the 24/7 nature of digital research methodologies to the development of more user-responsive and successful news organizations. A journalistic organization that wants to grow in the digital age must revamp its operations to take advantage of the continuous big data research cycle. This means creating a feedback loop from the organization to the information consumer and back, viewing journalism as content to be shaped to the UX through constant modification and change based on growing sets of user behavior and preference data.

scholarly journals Analysis of priority capture method for dynamic requirements of intelligent products based on user scenarios

2021 ◽  
Vol 13 (6) ◽  
pp. 168781402110284
Author(s):  
Weiwei Wang ◽  
Ting Wei ◽  
Suihuai Yu ◽  
Jian Chen ◽  
Binhong Guo ◽  
...  
Keyword(s):  
Product Design ◽  
User Experience ◽  
Cognitive Bias ◽  
Service Design ◽  
Design Methods ◽  
Path Model ◽  
Product Experience ◽  
Model Tree ◽  
Capture Method ◽  
Intelligent Products

To solve the problem of the fuzzy and dynamics of requirement caused by users’ cognitive bias, a dynamic requirement and priority capture method based on user scenarios is proposed, aiming at effectively improving user experience. The method consists of the following steps: Firstly, users with similar characteristics are filtered to form a user cluster, then obtain the user’s product experience in different usage scenarios and acquire preliminary requirements by using service design methods. Secondly, the requirement path model tree will be designed and the requirement path matrix will be constructed through the evaluation of the user cluster. Then the pathfinder algorithm will be used to calculate the required correlation of user clusters and prioritize the requirements. Finally, the direction of the product design will be provided. Taking the design of the intelligent office chair as an example, the effectiveness of the method is verified by evaluating the satisfaction of user experience.

scholarly journals Online News Websites: How Much Content Do Young Adults Want?

2010 ◽  
Vol 11 (2) ◽  
Author(s):  
Amanda Sturgill ◽  
Ryan Pierce ◽  
Yiliu Wang
Keyword(s):  
Young Adults ◽  
Online News ◽  
News Websites

scholarly journals Modeling user experience with news websites

2015 ◽  
Vol 66 (12) ◽  
pp. 2471-2493 ◽  
Author(s):  
Gabor Aranyi ◽  
Paul van Schaik
Keyword(s):  
User Experience ◽  
News Websites

Adding user experience into the interactive service design loop: a persona-based approach

2012 ◽  
Vol 31 (3) ◽  
pp. 287-303 ◽  
Author(s):  
Djilali Idoughi ◽  
Ahmed Seffah ◽  
Christophe Kolski
Keyword(s):  
User Experience ◽  
Service Design ◽  
Interactive Service

The Use of Neurometric and Biometric Research Methods in Understanding the User Experience of First-Time Buyers in E-Commerce

2018 ◽  
pp. 319-320
Author(s):  
Tuna E. Çakar ◽  
Kerem Rızvanoğlu ◽  
Özgürol Öztürk ◽  
Deniz Zengin Çelik
Keyword(s):  
Research Methods ◽  
User Experience ◽  
First Time
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