Best Practices in Social Media for Knowledge Management

2016 ◽  
pp. 1-30
Author(s):  
M. K. Prasanna Iyer
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Best Practices ◽  
Just In Time ◽  
Multiple User ◽  
Lessons Learnt ◽  
Emerging Trends ◽  
Use Of Social Media ◽  
User Friendly ◽  
Industry Sectors

The spirit of Social Media is in community building, and they have enriched the practice of Knowledge Management in very exciting ways. CoPs and Forums are ideal platforms to share experiences and lessons learnt. Communities are extremely valuable because of their informal, just-in-time, increasingly real-time advantage and cannot be replaced by structured KM platforms. It is this aspect of communities, that new Social Media enhances, in spirit as well as in tools support. Social Media provides multiple user-friendly tools to make it easy to share experiences and Lessons Learnt as they happen, as well as in a curated form. Best practices developed by this author and other practitioners are presented, so that other communities can benefit from them. Cases and anecdotes from organizations across industry sectors enliven the discussions. Emerging trends and innovative use of Social Media, are introduced as benchmarks.

How and why Organisations Use Social Media: Five Use Types and their Relation to Absorptive Capacity

2017 ◽  
Vol 32 (2) ◽  
pp. 194-209 ◽  
Author(s):  
Daniel Schlagwein ◽  
Monica Hu
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Absorptive Capacity ◽  
Media Use ◽  
Social Media Use ◽  
The Past ◽  
Key Informant ◽  
Use Of Social Media ◽  
Trade Press ◽  
Consulting Companies

In this paper, we examine the relation between social media use and the absorptive capacity of organisations. Over the past 10 years, many organisations have systematically adopted social media. Trade press and consulting companies often claim that the systematic use of social media increases the performance of organisations. However, such claims are typically neither empirically grounded nor theoretically examined. In this paper, based on key informant interviews at 20 organisations, we examine these claims empirically and theoretically. Firstly, we examine the ways in which social media are used by organisations. We identify five different social media use types that support different organisational purposes (broadcast, dialogue, collaboration, knowledge management and sociability). Secondly, we analyse how these five social media use types relate to organisations' absorptive capacity. We find that particular social media use types (e.g., dialogue) support organisations' absorptive capacity and, ultimately, their performance although others (e.g., sociability) do not.

Social Media Ethics for the Professional Psychotherapist

2020 ◽  
Author(s):  
Kristi Pikiewicz
Keyword(s):  
Social Media ◽  
Best Practices ◽  
Media Ethics ◽  
Ethical Considerations ◽  
Privacy Concerns ◽  
Therapeutic Goals ◽  
The Social ◽  
Social Media Platforms ◽  
Use Of Social Media

This chapter explores the ethical considerations that can guide a therapist’s personal and professional use of social media. The incredible pace of change in the social media landscape has led many institutions to delay the development and distribution of specific guidelines or recommendations; however, the literature establishing the boundaries and best practices for the patient–therapist relationship, along with privacy concerns in both directions, and the termination of this relationship, offer a context in which to develop personal competency in the use of social media, both to avoid detrimental entanglements and to enhance progress toward therapeutic goals. While social media platforms and the uses of these platforms change, the basic ethical considerations framing the patient–therapist relationship do not. By using established ethics to guide the use of evolving technologies, a therapist can ensure their use of these technologies remains consistent with long-held best practices.

Social Bootstrapping

Crowdsourcing ◽  
2019 ◽  
pp. 691-704
Author(s):  
John P. Sahlin
Keyword(s):  
Social Media ◽  
Real Estate ◽  
Best Practices ◽  
Technology Industry ◽  
The Arts ◽  
Social Media Platforms ◽  
Use Of Social Media

Just as the three most important aspects of real estate are: Location, Location, Location, it can be said that the three most important aspects of seeking funds for major projects are Access, Access, Access. The advent of social media has opened a new avenue for artists and non-profits to fund their programs: social bootstrapping. This chapter will address the use of social media platforms to raise funds for major arts and nonprofit projects. This chapter will also consider the implications of social media to fund niche programs that may be considered “too risky” to fund under the traditional rules or those that simply don't have the access to major contributors. Pioneers in the arts and nonprofit industries have successfully adopted the best practices of the technology industry and used social media platforms to secure funding that would not traditionally be available.

Good Practices for Universities on Twitter

2017 ◽  
pp. 151-172
Author(s):  
Susana Herrera Damas
Keyword(s):  
Social Media ◽  
Best Practices ◽  
Good Practices ◽  
Social Media Engagement ◽  
Use Of Social Media

According to Klamm (2011), some of the best practices for universities seeking to build effective social media engagement are: 1) to develop a strategy and set goals; 2) to pick and choose the platforms; 3) to empower and support individual departments; 4) to put guidelines in place; 5) to develop a consistent voice across platforms; and 6) to communicate across campus. In the following pages, we will delve more deeply into Twitter for universities. After checking 10 reasons why universities should take Twitter seriously, we will offer some good practices for universities willing to use Twitter in a way that optimizes the tool; that is, not only for disseminating information, but also for talking with the community and taking advantage of its multimedia potential. We will illustrate these good practices with screenshots to better show what we mean and also to reinforce their utility with contributions from some of the early theorists on what the proper use of social media should be.

Social Media Strategies for Small and Medium Scale Enterprise in the Klang Valley Region of Malaysia

2020 ◽  
pp. 154-177
Author(s):  
Donovan Chan ◽  
Sameer Kumar
Keyword(s):  
Social Media ◽  
Educational Attainment ◽  
The Social ◽  
New Business ◽  
Travelling Time ◽  
Klang Valley ◽  
Marketing Tool ◽  
Use Of Social Media ◽  
Staffing And Training ◽  
Industry Sectors

Despite the current widespread adoption and use of social media as a marketing tool, very little empirical research focusing on local small and medium-sized enterprises (SMEs) is available. This study examines the usage of social media by small and medium-sized enterprises (SMEs) in Malaysia. The study assesses the impacts of age, educational attainment, and industry characteristics to the utilization, perceived benefits and barriers of SMEs. Results of the study indicate that social media is used by most SMEs for customer acquisition and its benefits are developing new business opportunities, reduced cost of advertising, 24 hours accessibility and decreased travelling time. The results however indicate that there is a lack of allocation of resources mainly in staffing and training when adopting the social media. Results also indicate that manager's age and educational attainment had significant impacts on social media strategies. The results did not reveal any evidence of different industry sectors relevance towards social media strategies. Implications for research are discussed.

A Systematic Review of the Use of Social Media for Food Safety Risk Communication

2017 ◽  
Vol 80 (9) ◽  
pp. 1537-1549 ◽  
Author(s):  
Katie N. Overbey ◽  
Lee-Ann Jaykus ◽  
Benjamin J. Chapman
Keyword(s):  
Infectious Disease ◽  
Social Media ◽  
Food Safety ◽  
Best Practices ◽  
Risk Communication ◽  
Media Use ◽  
Social Media Use ◽  
Safety Risk ◽  
Use Of Social Media ◽  
Food Safety Risk

ABSTRACT This article covers the current published literature related to the use of social media in food safety and infectious disease communication. The aim was to analyze literature recommendations and draw conclusions about how best to utilize social media for food safety risk communication going forward. A systematic literature review was conducted, and 24 articles were included for analysis. The inclusion criteria were (i) original peer-reviewed articles and (ii) primary focus on communication through social media about food safety and/or infectious diseases. Studies were coded for themes about social media applications, benefits, limitations, and best practices. Trust and personal beliefs were important drivers of social media use. The wide reach, immediacy, and information gathering capacities of social media were frequently cited benefits. Suggestions for social media best practices were inconsistent among studies, and study designs were highly variable. More evidence-based suggestions are needed to better establish guidelines for social media use in food safety and infectious disease risk communication. The information gleaned from this review can be used to create effective messages for shaping food safety behaviors.

Social Media Strategies for Small and Medium Scale Enterprise in the Klang Valley Region of Malaysia

2017 ◽  
pp. 377-400
Author(s):  
Donovan Chan ◽  
Sameer Kumar
Keyword(s):  
Social Media ◽  
Educational Attainment ◽  
The Social ◽  
New Business ◽  
Travelling Time ◽  
Klang Valley ◽  
Marketing Tool ◽  
Use Of Social Media ◽  
Staffing And Training ◽  
Industry Sectors

Despite the current widespread adoption and use of social media as a marketing tool, very little empirical research focusing on local small and medium-sized enterprises (SMEs) is available. This study examines the usage of social media by small and medium-sized enterprises (SMEs) in Malaysia. The study assesses the impacts of age, educational attainment, and industry characteristics to the utilization, perceived benefits and barriers of SMEs. Results of the study indicate that social media is used by most SMEs for customer acquisition and its benefits are developing new business opportunities, reduced cost of advertising, 24 hours accessibility and decreased travelling time. The results however indicate that there is a lack of allocation of resources mainly in staffing and training when adopting the social media. Results also indicate that manager's age and educational attainment had significant impacts on social media strategies. The results did not reveal any evidence of different industry sectors relevance towards social media strategies. Implications for research are discussed.

Social Bootstrapping

2015 ◽  
pp. 1-14
Author(s):  
John P. Sahlin
Keyword(s):  
Social Media ◽  
Real Estate ◽  
Best Practices ◽  
Technology Industry ◽  
The Arts ◽  
Social Media Platforms ◽  
Use Of Social Media

Just as the three most important aspects of real estate are: Location, Location, Location, it can be said that the three most important aspects of seeking funds for major projects are Access, Access, Access. The advent of social media has opened a new avenue for artists and non-profits to fund their programs: social bootstrapping. This chapter will address the use of social media platforms to raise funds for major arts and nonprofit projects. This chapter will also consider the implications of social media to fund niche programs that may be considered “too risky” to fund under the traditional rules or those that simply don't have the access to major contributors. Pioneers in the arts and nonprofit industries have successfully adopted the best practices of the technology industry and used social media platforms to secure funding that would not traditionally be available.

Social Media Platform as a Knowledge Management Tool: Nigerian Librarians Experience

2015 ◽  
Vol 14 (03) ◽  
pp. 1550018 ◽  
Author(s):  
Adebayo Afolabi Olajide
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Management Tool ◽  
Colleges Of Education ◽  
Tertiary Institutions ◽  
School Of Nursing ◽  
Descriptive Research ◽  
Media Platform ◽  
Level Of Knowledge ◽  
Use Of Social Media

The purpose of the work was to investigate the use of Social media (SM) platform among Nigerian Librarians as a Knowledge management (KM) tool. The methodology employed for this work is descriptive research design using a self-developed questionnaire which is carefully compared with available literatures. 26 different tertiary institutions (Universities, Polytechnics, Colleges of Education, School of Nursing) covering four states in the south west Nigeria were used. Frequency count using tables, graph and charts were adopted for the analysis. From the analysis of the result, it was found that librarians have good background knowledge of SM but continuous professional development (CPD) attendance on it is just average and there seems to be more of personal interest by the librarians to learn about KM. The level of knowledge of SM as a KM tool is very high but the practice is just average, also the level of knowledge of usage of SM as KM tool is just average. On the issue of KM practices performed through SM, the sampled response is in-between. On the issue of Challenges: infrastructure, training knowledge and cost are the major ones faced by Nigerian librarians. Based on the findings, recommendations were made to improve the knowledge and skills about SM and KM together with how to use SM as a KM tool.

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