An Application of Knowledge Management and Human Capital Valuation

The purpose of this study is to investigate the level of Knowledge Management (KM) and Human Capital Valuation (HCV) as it is applied in credit unions. Knowledge has been recognized as one of the most important assets, which if appropriately managed, provides a foundation for creating core competencies and competitive advantages for organizations. KM applications and strategies have become critical and significant in the credit union industry, as they operate in a highly competitive and knowledge-intensive financial marketplace. A few factors depict the level of KM maturity within an organization, the priority of implementation, and the availability and affordability of resources. HCV is the balance sheet metric from a development of systems and infrastructure, which can tie metrics of employee behavior of value offering back to the member owners (stakeholders). The case studies described in this chapter are based on the business experience of the author, a credit union CEO of 12 years and a business consultant to the Midwest-region of the United States, in the credit union industry for 6 years. A KM audit and an HCV were conducted in a mid-sized credit union. The appreciation of KM and HCV are developing in the credit union industry; however, it is found that organizations have not been able to capitalize on the expected benefits and leverage their performances with KM solutions and HC Strategies, unless it is priority and a planned event. This is a developing industry with signs of future improvement. There are examples siting various Midwest credit unions, where KM applications and HC Strategies are evident at various stages with opportunities for intellectual growth and learning.

Exploring the effects of human capital loss on relationships with clients in knowledge-intensive service firms and the moderating effect of knowledge management

International Journal of Globalisation and Small Business ◽

10.1504/ijgsb.2012.049273 ◽

2012 ◽

Vol 4 (3/4) ◽

pp. 342 ◽

Author(s):

Nishant Kumar

Keyword(s):

Human Capital ◽

Knowledge Management ◽

Moderating Effect ◽

Service Firms ◽

The stakeholder-empowering philanthropy of Edward Filene

Journal of Institutional Economics ◽

10.1017/s1744137419000675 ◽

2019 ◽

Vol 16 (5) ◽

pp. 715-729 ◽

Author(s):

Keith Taylor ◽

Nathan P. Goodman

Keyword(s):

United States ◽

Social Dilemmas ◽

Credit Unions ◽

Department Store ◽

The United States ◽

Credit Union ◽

Institutional Framework ◽

Technical Expertise ◽

Union Sector ◽

The Creation

AbstractCredit unions currently serve over 110 million members in the United States. This is surprising, given the challenges associated with forming cooperatives. This paper explains how grants were used to overcome these challenges and create the modern credit union sector. Edward Filene, a wealthy 20th-century department store owner, provided philanthropic funding and technical expertise to early credit unions, resulting directly in the creation of 26,000 American credit unions over a 45-year period. Filene's leadership helped overcome the various social dilemmas associated with creating cooperatives, reforming institutions, and establishing an institutional framework that enables and supports cooperatives.

Tourism Entrepreneurs Awareness Level of Knowledge Management: A Literature Review

Quest Journal of Management and Social Sciences ◽

10.3126/qjmss.v1i2.27444 ◽

2019 ◽

Vol 1 (2) ◽

pp. 260-271

Author(s):

Saramsh Kharel ◽

Rekha Rai ◽

Udbodh Bhandari

Keyword(s):

Knowledge Management ◽

Aging Workforce ◽

General Observation ◽

Managerial Implications ◽

Level Of Knowledge ◽

Tourism Enterprises ◽

Knowledge Intensive ◽

Tourism And Hospitality ◽

Fierce Competition ◽

Awareness Level

Background: Contemporary organizations, more importantly, tourism and hospitality sectors, are heavily based on knowledge intensive dimensions. As they are emerging industries, and these sectors face fierce competition and strive for modernization of their business activities. However, the aging workforce in these industries poses huge challenges for the process of modernization. Organizations in these sectors do not follow knowledge management mechanism. As the importance of knowledge management is not well materialized, a comprehensive study is required to understand the grounded reality based on current need for practicing knowledge management in these sectors. Objectives: This study is conducted to identify various dimensions of knowledge management in tourism and hospitality sectors based on literature survey and to suggest managerial implications for managing knowledge in tourism and hospitality enterprises. Methods: within the framework of qualitative research, this study uses guided literature reviews, seminar discourses and general observation for collecting the data and analysis. Findings: This study has identified several dimensions that show shift of paradigm in knowledge management highlighting the importance of knowledge management in tourism enterprises. The study explores tourism entrepreneur's awareness level of knowledge management. Informed with the related theories of knowledge management, the study explores measures for achieving sustainable tourism development through effective knowledge management. Conclusions: The study indicates that in order to advanced performance of these sectors, the owners and tourism entrepreneurs strategically require implementing the principles of knowledge management effectively. Implications: This paper may serve as instrumental as it attempts to analyze awareness level of tourism entrepreneurs on knowledge management providing evidences for its enhancement and development in Nepal.

Intellectual Capital in Knowledge-Intensive Firms

Strategies for Information Technology and Intellectual Capital ◽

10.4018/978-1-59904-081-3.ch003 ◽

2007 ◽

pp. 29-39

Author(s):

P. Sáez

Keyword(s):

Human Capital ◽

Intellectual Capital ◽

Strategic Alliances ◽

Balance Sheet ◽

Building Blocks ◽

Empirically Supported ◽

Structural Capital ◽

Route 128 ◽

Knowledge Intensive ◽

Main Components

During more than a decade, the literature has provided several intellectual capital models. Nevertheless, empirical evidence is still necessary in the field, and empirically supported models for classification and measurement of intellectual capital are not very common. This work finds the main components or building blocks of an intellectual capital balance sheet, taking the three most common components of intellectual capital (human capital, structural capital, and relational capital) and testing empirically if this grouping of intangible assets is supported by the evidence obtained from a sample of knowledge-intensive firms from Boston’s Route 128. Findings suggest a classification of intellectual capital according to four categories: human capital, structural capital, relational business capital, and strategic alliances.

Why Knowledge Management Fails

Cases on Information Technology Series - Case Studies in Knowledge Management ◽

10.4018/978-1-59140-351-7.ch016 ◽

2005 ◽

pp. 279-288 ◽

Cited By ~ 2

Author(s):

Ivy Chan ◽

Patrick Y.K. Chau

Keyword(s):

Knowledge Management ◽

Hong Kong ◽

Core Competencies ◽

Lessons Learned ◽

Competitive Advantages ◽

Expected Benefits

Knowledge is increasingly recognized as providing a foundation for creating core competencies and competitive advantages for organizations, thus effective knowledge management (KM) has become crucial and significant. Despite evolving perspectives and rigorous endeavors to embrace KM intentions in business agendas, it is found that organizations cannot capitalize on the expected benefits and leverage their performances. This is a case study of an organization in Hong Kong. It is a typical organization with a strong awareness and expectation of KM, yet its program failed within two years. Our findings show that KM activities carried out in the organization were fragmented and not supported by its members. Based on this failure case, four lessons learned are identified for use by management in future KM initiatives.

Profitability of Credit Unions, Commercial Banks and Savings Banks: A Comparative Analysis

The American Economist ◽

10.1177/056943459604000109 ◽

1996 ◽

Vol 40 (1) ◽

pp. 66-78 ◽

Cited By ~ 3

Author(s):

Surendra K. Kaushik ◽

Raymond H. Lopez

Keyword(s):

Commercial Banks ◽

Price Competition ◽

Credit Unions ◽

The United States ◽

Credit Union ◽

Equity Capital ◽

Depository Institutions ◽

Savings Banks ◽

Loan Portfolios ◽

Interest Margins

The liberalization of product and price competition among depository intermediaries in the United States has tended to make them more similar since enactment of the Depository Institutions Deregulation and Monetary Control Act in 1980 (DIDMCA). Credit unions have developed into highly efficient organizations for meeting the basic financial needs of their members. Credit unions, although only one-twelfth their size, are at least as profitable as commercial banks and savings banks. The savings banking industry has maintained its competitive profitability as the industry has shrunk in the late 1980's and early 1990's. Credit union loan portfolios have grown more rapidly than either commercial banks' or savings institutions‘. Their net interest margins have been above the banks' in recent years. Growth in the equity capital accounts of credit unions has been consistently more than double that of commercial banks since 1985, giving them a substantial advantage with regard to overall “safety and soundness” compared with commercial and savings banks.

Building a Competitive Public Sector with Knowledge Management Strategy - Advances in Human Resources Management and Organizational Development ◽

Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government

10.4018/978-1-4666-4434-2.ch006 ◽

2014 ◽

pp. 135-150 ◽

Author(s):

Kalsom Salleh

Keyword(s):

Knowledge Management ◽

Public Sector ◽

Federal Government ◽

Knowledge Workers ◽

Core Competencies ◽

Electronic Government ◽

Management Tool ◽

The Public ◽

Public Sector Organization ◽

This chapter explores the role of Knowledge Management (KM) and knowledge workers in the public sector organization in the broader perspective towards achieving the Electronic Government orientation in Malaysia. The future implementation of KM in the public sector organizations should leverage and articulate the experiences, ideas, and expertise of an organization’s knowledge workers for the embedded organizational knowledge. A survey questionnaire was used to collect data from all public sector accountants working in the accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Public sector accountants (knowledge workers) are responsible for the strategic policies and operational management in various departments of this selected public sector organization. The responses from the questionnaires are aimed to preliminarily examine the organizational readiness in technology resources as well as to identify the perceived benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system for E-Government in this selected knowledge intensive accounting organization in Malaysia.

Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government

Public Affairs and Administration ◽

10.4018/978-1-4666-8358-7.ch073 ◽

2015 ◽

pp. 1474-1489 ◽

Author(s):

Kalsom Salleh

Keyword(s):

Knowledge Management ◽

Public Sector ◽

Federal Government ◽

Knowledge Workers ◽

Core Competencies ◽

Electronic Government ◽

Management Tool ◽

The Public ◽

Public Sector Organization ◽

This chapter explores the role of Knowledge Management (KM) and knowledge workers in the public sector organization in the broader perspective towards achieving the Electronic Government orientation in Malaysia. The future implementation of KM in the public sector organizations should leverage and articulate the experiences, ideas, and expertise of an organization's knowledge workers for the embedded organizational knowledge. A survey questionnaire was used to collect data from all public sector accountants working in the accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Public sector accountants (knowledge workers) are responsible for the strategic policies and operational management in various departments of this selected public sector organization. The responses from the questionnaires are aimed to preliminarily examine the organizational readiness in technology resources as well as to identify the perceived benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system for E-Government in this selected knowledge intensive accounting organization in Malaysia.