Consumer Adoption of E-Government in South Africa

Extensive Review ◽

Review Of The Literature ◽

Governance Systems

This chapter examines South African consumers' patterns of adoption of electronic governance systems. Three elements related to e-government adoption are examined. Firstly, the development of e-government in South Africa is explored. Secondly, the chapter investigates the barriers constraining the public's utilisation of e-gov. Thirdly, suggestions on how e-government initiatives could be better aligned to the Principles of Batho Pele, or people-centred governance, are proffered. To achieve the first objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies and commerce is conducted. To achieve the second objective, a survey of 349 consumers from two South African provinces was conducted to explore barriers associated with e-gov adoption. Findings show that although the Batho Pele Principles are pronounced in public sector organisations' missions, their implementation within e-gov still remains a challenge. A plethora of challenges were observed to retard e-government adoption.

Exploring the Dynamics of Consumerism in Developing Nations - Advances in Marketing, Customer Relationship Management, and E-Services ◽

Facilitating Consumers' Adoption of E-Government in South Africa

10.4018/978-1-5225-7906-9.ch011 ◽

2019 ◽

pp. 243-265

Author(s):

Richard Shambare

Keyword(s):

South Africa ◽

South African ◽

Supply Side ◽

Review Of The Literature ◽

Government Programs ◽

Governance Systems ◽

The Government

This chapter examines the diffusion and adoption of electronic governance systems (e-government) in South Africa. The purpose of the chapter is to determine how the supply side in South Africa has facilitated consumers' adoption of e-government. To achieve this objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies (ICTs), and commerce was conducted. Findings revealed interesting results. First among many was that e-government is viewed by the government as a panacea to a plethora of socio-economic problems facing the country. It was further revealed that e-government initiatives at the municipality level are quite instrumental in driving the e-government agenda in South Africa. Of note, municipalities have rolled out various e-government programs. As a result, the country's overall e-government rankings were observed to have significantly improved in the recent past. The chapter concludes by highlighting several opportunities through which e-government could be further strengthened.

Advances in Media, Entertainment, and the Arts - Media Law, Ethics, and Policy in the Digital Age ◽

Rethinking Information Privacy in a “Connected” World

10.4018/978-1-5225-2095-5.ch015 ◽

2017 ◽

pp. 268-285 ◽

Cited By ~ 2

Author(s):

Ufuoma Akpojivi

Keyword(s):

South Africa ◽

Policy Analysis ◽

Information Privacy ◽

Emerging Democracies

The emergence and usage of Information Communication Technologies (ICTs) by states, institutions and individuals has challenged and created a shift in the normative idea of privacy from rights to solitude. Consequently, this chapter sought to ascertain if emerging democracies and economies such as South Africa and Nigeria have privacy frameworks that adequately guarantee and protect the privacy of their citizens in this globalized era. Using policy analysis, this chapter argues that although the privacy provisions in South Africa are comprehensive, the privacy framework fails to address the privacy leak associated with the usage of these ICTs. Whereas, in Nigeria, it was observed that the privacy framework is inadequate as there are no specific privacy provisions, thus the assertion that Nigerians have no privacy in this globalized era of connectivity.

Distributive justice and information communication technologies in higher education in South Africa

South African Journal of Higher Education ◽

10.4314/sajhe.v16i1.25269 ◽

2002 ◽

Vol 16 (1) ◽

Cited By ~ 5

Author(s):

I Broekman ◽

P Enslin ◽

S Pendlebury

Keyword(s):

Higher Education ◽

South Africa ◽

Distributive Justice ◽

Information Communication

Promoting Transparency and Strengthening Public Trust in Government through Information Communication Technologies?

International Journal of Public Administration in the Digital Age ◽

10.4018/ijpada.2014040102 ◽

2014 ◽

Vol 1 (2) ◽

pp. 25-42 ◽

Cited By ~ 2

Author(s):

Frank L. K. Ohemeng ◽

Kwaku Ofosu-Adarkwa

Keyword(s):

Public Sector ◽

Digital Divide ◽

Public Trust ◽

Infrastructure Development ◽

Trust In Government ◽

The Public ◽

Remarkable Progress

This paper attempts to examine Ghana's quest to use ICT as a tool to enhance transparency and build public trust in government. The questions the paper attempts to answer are: what are the main challenges confronting the government's e-governance initiative as a tool to ensure transparency and citizens' trust in the public sector? What steps are being taken to address these challenges? We argue that while Ghana seems to have made remarkable progress in this endeavour, it still faces a number of significant obstacles, which must be addressed if the objectives of its e-governance project are to be fully realized. Key challenges include infrastructure development for the growth of ICT, the huge gap in access to ICT (or what may be described as the digital divide), and the change in organizational culture to enhance easy accessibility to public documents.

2013 Second International Conference on E-Learning and E-Technologies in Education (ICEEE) ◽

South African pre-service teachers' under-preparedness to teach with Information Communication Technologies

10.1109/icelete.2013.6644381 ◽

2013 ◽

Cited By ~ 2

Author(s):

Agnes Chigona ◽

Wallace Chigona

Keyword(s):

South African ◽

Preparedness To Teach

Impact of Electronic Communications and Transactions Act, No. 25 of 2002 Provision 27 in South Africa Education on Emerging Technologies

10.4018/978-1-7998-8193-3.ch011 ◽

2022 ◽

pp. 226-242

Author(s):

Nkholedzeni Sidney Netshakhuma

Keyword(s):

South African ◽

Online Teaching ◽

Teaching And Learning ◽

Electronic Communications ◽

Online Teaching And Learning ◽

Form Analysis ◽

Electronic Filing

This chapter assess the level of South African university implementation of The Electronic Communications and Transactions Act 25 of 2002 (ECTA) provision 27. The literature review from other countries was used as form analysis level of adoption of electronic filing. The research found that South African universities adopted information communication technologies; however, most students and academics were unfamiliar with ECTA provision 27 on filing in an electronic environment. Non-compliance with the ECTA is instrumental towards the lack of providing online teaching and learning. The researcher recommends universities to develop an ECTA implementation plan to improve filing on electronic records filing.

Engendering communication: a perspective on ICT access and usage in Africa

Info ◽

10.1108/14636691111131493 ◽

2011 ◽

Vol 13 (3) ◽

pp. 125-141 ◽

Cited By ~ 10

Author(s):

Anne Milek ◽

Christoph Stork ◽

Alison Gillwald

Keyword(s):

South Africa ◽

Focus Group ◽

African Countries ◽

Content Type ◽

Qualitative Understanding ◽

Education And Employment

PurposeInformation communication technologies (ICTs) are widely seen as having the potential to contribute positively to economic growth and development and to improve the livelihoods and quality of life of individuals and households and yet access to ICTs and usage of them remains highly inequitable. This paper aims to identify areas of inequality in access to ICTs between men and women in Africa.Design/methodology/approachDrawing on the Research ICT Africa (RIA) household and individual ICT survey conducted in 17 African countries between 2007/2008 the paper provides an empirical basis for assessing gender dimensions of ICT access and usage. Additionally, focus group studies were conducted in Cameroon, Ethiopia, Nigeria, South Africa and Uganda to gain a greater qualitative understanding of access to and usage of ICTs from a gender perspective.FindingsAlthough the results confirmed in many countries the widely held belief that men have greater access to ICTs than women in some instances more women than men owned mobile phones such as in South Africa and Mozambique. In Cameroon women were found to have greater knowledge of the internet than their male counterparts. Most significantly perhaps is the finding that when women have similar income, education and employment status they have comparable access to ICTs as their male counterparts. However, as women generally do not have the same access to those core factors that enhance ICT access and usage, their access to ICT is generally lower.Originality/valueThe quantitative as well as focus group results of this study confirm gender differences in access to ICTs, raising important questions about the points of policy intervention to redress such imbalances.

The Puzzle of ICT Driven Innovation in the Public Sector: Hungary's Case

Central and Eastern European eDem and eGov Days ◽

10.24989/ocg.v331.13 ◽

2018 ◽

Vol 331 ◽

pp. 151-165

Author(s):

András Nemeslaki

Keyword(s):

Public Sector ◽

Public Administration ◽

Productivity Improvement ◽

Or Efficiency ◽

The Public ◽

Structural Funds ◽

Policy Objectives

Public ICT (Information Communication Technologies) investments do not necessarily result in improvement of effectiveness or efficiency regarding public services. Hungary has been spending around 1,2 billion Euros using funds from the European Social Cohesion and Structural Funds during the period of 2007-2018 for modernizing its public administration. Taking the investments into other sectors as a comparison, this means that more than 25% of ICT development projects go to the public sector, which is in the magnitude of the financial, commercial and media sectors of Hungary. While the effects of digital transformation are unquestionable in these latter sectors, effectiveness of public ICT spending is problematic. When we look at the measurement scoreboards used in the EU and UN, we find Hungary not even improved its position, but in some areas has lost competiveness and fell behind. In this paper we show using some elements of earlier findings in digital innovation studies on public administration, that four key factors should be analysed in detail to find out reasons behind this phenomenon, Infrastructural questions, although need constant development and improvement, do not seem to be key explaining factors of lack of productivity improvement. Nor the techno-legislative institutions seem to be obstacles in Hungary´s case, but rather some alignment in policy objectives and consistency.

Rethinking Information Privacy in a “Connected” World

Censorship, Surveillance, and Privacy ◽

10.4018/978-1-5225-7113-1.ch001 ◽

2019 ◽

pp. 1-18

Author(s):

Ufuoma Akpojivi

Keyword(s):

South Africa ◽

Policy Analysis ◽

Information Privacy ◽

Emerging Democracies

The emergence and usage of Information Communication Technologies (ICTs) by states, institutions and individuals has challenged and created a shift in the normative idea of privacy from rights to solitude. Consequently, this chapter sought to ascertain if emerging democracies and economies such as South Africa and Nigeria have privacy frameworks that adequately guarantee and protect the privacy of their citizens in this globalized era. Using policy analysis, this chapter argues that although the privacy provisions in South Africa are comprehensive, the privacy framework fails to address the privacy leak associated with the usage of these ICTs. Whereas, in Nigeria, it was observed that the privacy framework is inadequate as there are no specific privacy provisions, thus the assertion that Nigerians have no privacy in this globalized era of connectivity.