Consumer Information Systems as Services

2017 ◽  
pp. 154-174
Author(s):  
Tuure Tuunanen ◽  
Lesley Gardner ◽  
Martin Bastek
Keyword(s):  
Information Systems ◽  
New Zealand ◽  
Mass Customization ◽  
Emerging Market ◽  
Internet Protocol ◽  
Consumer Information ◽  
Trade Off ◽  
Organizational Settings ◽  
Service Productivity ◽  
Internet Protocol Television

Consumer Information Systems (CIS) are a type of information systems that provides services to consumers instead of addressing users in traditional organizational settings, such as Internet based television. Services typically involve a trade-off between achieving high service productivity and quality. The use of service mass customization to successfully address these issues of both productivity and quality in a service context is proposed. We suggest that the development of Consumer Information Systems as Services (CISaS) may achieve such service mass customization. This paper presents a conceptual framework and investigates how it applies to a set of Internet Protocol Television (IPTV) offerings as an emerging market in New Zealand.

Consumer Information Systems as Services

2015 ◽  
pp. 587-605
Author(s):  
Tuure Tuunanen ◽  
Lesley Gardner ◽  
Martin Bastek
Keyword(s):  
Information System ◽  
Information Systems ◽  
Mass Customization ◽  
Consumer Information ◽  
Trade Off ◽  
Organizational Settings ◽  
Internet Tv ◽  
Service Productivity ◽  
New Type ◽  
Internet Protocol Television

Consumer Information Systems (CIS) are a new type of Information System that provides services to consumers, such as Internet-based television, instead of addressing users in traditional organizational settings. Services typically involve a trade-off between achieving high service productivity and quality. The use of service mass customization to successfully address these issues of both productivity and quality in a service context is proposed. The authors suggest that the development of Consumer Information Systems as Services (CISaS) may achieve such service mass customization. This chapter presents a conceptual framework and investigates how it applies to an emerging field of Internet Protocol Television (IPTV)/Internet TV systems.

Consumer Information Systems as Services

2013 ◽  
pp. 14-31
Author(s):  
Martin Bastek ◽  
Tuure Tuunanen ◽  
Lesley Gardner
Keyword(s):  
Information System ◽  
Information Systems ◽  
Mass Customization ◽  
Consumer Information ◽  
Trade Off ◽  
Organizational Settings ◽  
Internet Tv ◽  
Service Productivity ◽  
New Type ◽  
Internet Protocol Television

Consumer Information Systems (CIS) are a new type of Information System that provides services to consumers instead of addressing users in traditional organizational settings, such as Internet based television. Services typically involve a trade-off between achieving high service productivity and quality. The use of service mass customization to successfully address these issues of both productivity and quality in a service context is proposed. We suggest that the development of Consumer Information Systems as Services (CISaS) may achieve such service mass customization. This paper presents a conceptual framework and investigates how it applies to an emerging field of Internet Protocol Television (IPTV)/Internet TV systems.

Local Consumer Information Systems for Services: A Test

1986 ◽  
Vol 20 (2) ◽  
pp. 249-266 ◽  
Author(s):  
PATRICK E. MURPHY ◽  
STEVEN C. ROSS
Keyword(s):  
Information Systems ◽  
Consumer Information

scholarly journals Jean-Pierre Blais' "Magic Items": Over-the-Air Digital Television Delivery as Canadian Regulatory Revelation

2019 ◽  
Vol 44 (2) ◽  
Author(s):  
Steven James May ◽  
Catherine Middleton
Keyword(s):  
Internet Protocol ◽  
Policy Implications ◽  
Digital Television ◽  
Alternative Path ◽  
Protocole Internet ◽  
Internet Protocol Television

This article argues that a January 2015 speech by former Canadian Radio-television and Telecommunications Commission (CRTC) Chairman Jean-Pierre Blais represented a moment of regulatory revelation for digital Canada. In the speech, Blais proclaimed that his Canada included over-the-air (OTA) television, elevating the profile of OTA television delivery, spectrum, and infrastructure in the process. This article discusses the policy implications of the CRTC’s vision of an alternative path for Canada’s television broadcast system. It is a vision that deviates from the subscription-based cable, satellite, and Internet Protocol television modes of delivery in Canada and positions OTA as a viable component of Canada’s television delivery future.Cet article soutient qu’un discours prononcé en janvier 2015 par Jean-Pierre Blais, ancien président du Conseil de la radiodiffusion et des télécommunications canadiennes (CRTC), a été révélateur pour ce qui est de la réglementation du numérique au Canada. En effet, Blais a proclamé dans son discours que son Canada incluait la télévision hertzienne (sur les ondes), élevant ainsi le profil de la diffusion, fréquence et infrastructure hertziennes. Cet article discute les implications réglementaires de cette vision d’une alternative pour le système télévisuel canadien. Cette vision s’écarte de celles qui privilégieraient les modes de diffusion par abonnement que sont la câblodistribution, la diffusion par satellite et la télévision sur protocole internet, conservant la télédiffusion hertzienne parmi les choix disponibles aux téléspectateurs canadiens.

scholarly journals A meta-analysis of channel switching approaches for reducing zapping delay in internet protocol television

2021 ◽  
Vol 22 (3) ◽  
pp. 1476
Author(s):  
Timothy T. Adeliyi ◽  
Ropo E. Ogunsakin ◽  
Marion O. Adebiyi ◽  
Oludayo O. Olugbara
Keyword(s):  
Meta Analysis ◽  
Internet Protocol ◽  
Experimental Studies ◽  
Channel Switching ◽  
Major Bottleneck ◽  
Internet Protocol Television ◽  
Delay Component ◽  
Meta Analyses

Channel zapping delays are inconveniences that are often experienced by the subscribers of Internet protocol television (IPTV). It is a major bottleneck in the IPTV channels switching system that affect the quality of experience of users. Consequently, numerous channels switching approaches to minimize zapping delay in IPTV have been suggested. However, there is little knowledge reported in the literature on the determination of the strength of the evidence presented on the approaches of reducing zapping delay in IPTV, which is the prime purpose of this study. The extraction of the relevant articles was designed following the technique of preferred reporting items for systematic reviews and meta-analyses (PRISMA). All the included research articles were searched from the widely used databases of Google Scholar, and Web of Science. All statistical analyses were performed with the aid of the random-effects model implementation in Stata version 15. The overall pooled estimated delay component was presented in forest plots. Overall, thirteen studies were included in the meta-analysis and the overall pooled estimate was 10% (95% CI: 7%, 30%)). Experimental studies have shown that virtual elimination of IPTV zapping delay is possible for a relevant chunk of channel switching requests.

The Strategic Value of Consumer Information Systems

2013 ◽  
pp. 110-134
Author(s):  
Paul Scifleet ◽  
Angela Lin
Keyword(s):  
Information Systems ◽  
Value Creation ◽  
Consumer Information ◽  
Creation Process ◽  
Strategic Value

When consumers are a source of innovation and value creation, and when information is increasingly produced and reproduced by consumers we need to reconsider the scope of information systems and their role in supporting companies to create value. The development of consumer information systems in recent years can potentially help companies to create platforms that facilitate and support company-consumer collaborations that create value. This chapter discusses the theories, concepts and practices informing new modes of consumer co-creation and co-production in business and the role of consumer information systems in supporting those processes. The chapter uses Nike as a case study to illustrate how both the company and consumers are able to derive benefits from value co-creation process supported by consumer information systems.

Consumer Information Systems Research Agenda

2017 ◽  
pp. 140-153
Author(s):  
Tuure Tuunanen ◽  
Michael David Myers
Keyword(s):  
Information Systems ◽  
Research Agenda ◽  
Systems Development ◽  
Consumer Information ◽  
Information Systems Development ◽  
Management Processes ◽  
Efficiency And Effectiveness ◽  
Requirements Discovery ◽  
New Type ◽  
New Research

We suggest that a new type of information system appears to be increasing in importance, that of consumer information systems. Compared with traditional information systems development approaches, where the focus is on improving the efficiency and effectiveness of organizational processes, design for consumer information systems focuses more on the enjoyment, pleasure and purchases of the consumer. We argue that the shift in focus from users to consumers in consumer information systems calls for a significant re-appraisal of our current information systems development methods. Hence, this chapter proposes a new research agenda for IS researchers focusing on the development of consumer information systems. The expected contributions include new insights into effective management processes for service design, a better understanding of issues of integration of information systems development practices used to develop consumer information systems, and the development of methods for requirements discovery for service innovation.

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