New Urban Layers and Spaces

Smart Cities ◽

Research Literature ◽

The Internet ◽

Study Approach ◽

Challenges And Opportunities ◽

Multiple Domains

This chapter explores infrastructures, experiences, and interactions in relation to emerging urban layers and spaces for engagement in the city. The purpose of this chapter is to shed light on the digital layers enabled by information and communication technologies, the internet of things, the internet of people, and other emerging technologies to complement and extend existing urban infrastructural layers. The research literature for infrastructures, experiences, and interactions is explored in this chapter in the context of smart cities, enabling identification of issues, controversies, and problems. Using an exploratory case study approach, solutions and recommendations are advanced. This chapter makes a contribution to 1) the research literature across multiple domains, 2) the identification of challenges and opportunities for research and practice relating to emerging urban layers and spaces going forward, and 3) the extending of existing understandings of urbanity to incorporate digital layers and spaces enabling connected, contextual, and continuous engagement.

Ambient Urbanities as the Intersection Between the IoT and the IoP in Smart Cities - Advances in Civil and Industrial Engineering ◽

Sensing Cities and Getting Smarter

10.4018/978-1-5225-7882-6.ch002 ◽

2019 ◽

pp. 35-71

Keyword(s):

Smart Cities ◽

Research Literature ◽

The Internet ◽

Study Approach ◽

Human Sensing ◽

Multiple Domains ◽

The City ◽

The Internet Of Things ◽

Shed Light

This chapter explores awareness in relation to sensing and smartness in the city enabled through aware people and aware technologies, including the internet of things (IoT), the internet of people (IoP), and the internet of experiences (IoE). The main aim of this chapter is to shed light on where intelligence resides in the city and what constitutes and contributes to sensing and making cities smarter in relation to evolving notions of urbanity. The research literature for awareness, sensing, sensors, the IoT, the IoP, and the IoE is explored in this chapter in the context of urbanity and smart cities, enabling identification of issues, controversies, and problems. Using an exploratory case study approach, solutions and recommendations are advanced. This chapter makes a contribution to 1) research and practice across multiple domains including the IoT, the IoP, and IoE and 2) emerging thinking on human sensing and associated behaviors in smart cities.

Empowering Businesses With Collaborative Enterprise Architecture Frameworks - Advances in Business Information Systems and Analytics ◽

Enterprise Architecture Framework for Windhoek Smart City Realisation

10.4018/978-1-5225-8229-8.ch005 ◽

2021 ◽

pp. 110-128

Author(s):

Irja N. Shaanika

Keyword(s):

Smart City ◽

Enterprise Architecture ◽

Smart Cities ◽

Study Approach ◽

Architecture Framework ◽

Enterprise Architecture Framework

Many cities are adopting information and communication technologies (ICT) to add value to business process. This has led to the realisation of smart cities making them dependable on ICT. In Namibia, the focus is to transform Windhoek into a smart city. However, it is not easy as Windhoek continues to face many challenges, for example lack of collaboration among stakeholders. The challenges could be attributed by lack of approaches such as enterprise architecture (EA). As a management and design approach, EA provides a system view of all components and their relationship. In the absence of EA, realisation of Windhoek smart city will continue to be challenging, impeding the city from providing smart services. The study's aim was to develop EA framework for Windhoek smart city realisation. A qualitative case study approach was employed. Data was interpretively analysed to enable a deeper understating of the influencing factors. Based on the findings, a conceptual EA framework was developed. The framework aims to guide and govern Windhoek city transformation towards its smart objectives.

Role of Internet-based information flows and technologies in electoral revolutions: The case of Ukraine’s Orange Revolution

First Monday ◽

10.5210/fm.v15i9.2992 ◽

2010 ◽

Cited By ~ 5

Author(s):

Volodymyr Lysenko ◽

Kevin Desouza

Keyword(s):

The Internet ◽

Information Flows ◽

Case Study Approach ◽

Study Approach ◽

Orange Revolution ◽

Internet-based information and communication technologies (ICTs) and the information flows they support have played an important role in the advancement of society. In this paper we investigate the role of Internet-based ICTs in electoral revolutions. Employing a case study approach, we examine the part played by ICTs during the Orange Revolution in Ukraine (2000-2004). Roles and activities of the dissenters, as well as their associates, the incumbent authorities and their allies are analyzed with regard to Internet-based technologies during the electoral revolution in Ukraine. The case of the Orange Revolution is particularly salient, as even though only one-two percent of the Ukrainian population had access to the Internet, this was sufficient to mobilize the citizens towards an eventually successful revolution. This paper lays the groundwork for further investigations into use of ICTs by political dissenters.

Advances in Marketing, Customer Relationship Management, and E-Services - Product Innovation through Knowledge Management and Social Media Strategies ◽

Digital Technologies as Media to Transfer Knowledge in IT Firms

10.4018/978-1-4666-9607-5.ch009 ◽

2016 ◽

pp. 204-217 ◽

Cited By ~ 1

Author(s):

Laura Zapata-Cantú ◽

Teresa Treviño ◽

Flor Morton ◽

Ernesto López Monterrubio

Keyword(s):

Knowledge Transfer ◽

Organizational Communication ◽

Communication Channels ◽

Digital Technologies ◽

Study Approach ◽

Transfer Processes ◽

During the last decade, improvements in information and communication technologies have made possible the transformation of knowledge transfer processes from purely informal to increasingly formal and more diverse communication mechanisms that enrich intra-organizational communication channels. In this chapter, the authors followed a case study approach to analyze three Mexican companies with the objective of understanding how companies in the IT sector are implementing digital technologies to achieve knowledge transfer in their organizations. The findings suggest that workers seek and choose tools that can be personalized and customized to adapt to their own needs. New digital technologies are proving to be a new and relevant channel of communication among people: therefore, these should be considered to be one possible way to motivate knowledge transfer at work.

(Re)Prioritizing Citizens in Smart Cities Governance: Examples of Smart Citizenship from Urban India

The Journal of Community Informatics ◽

10.15353/joci.v10i3.3447 ◽

2014 ◽

Vol 10 (3) ◽

Cited By ~ 5

Author(s):

David Sadoway ◽

Satyarupa Shekhar

Keyword(s):

Road Safety ◽

Urban Governance ◽

Smart Cities ◽

Environmental Issues ◽

Face To Face ◽

Public Toilets

By examining the community-focused informatics work of Transparent Chennai (TC) (India) we seek to contrast the Smart Cities agenda — with its focus on the consumption and commercialization of digital technologies and infrastructure — to citizen-driven approaches, what we term, Smart Citizenship. A Smart Citizenship approach engages citizens in complementary digitally mediated and face-to-face processes that respect local knowledge systems. We devise a framework for understanding Smart Citizenship and link this to our case study of Transparent Chennai. Our research identifies how information and communication technologies (ICTs) can serve to spotlight overlooked or undervalued urban infrastructural, planning and environmental issues — such as the need for access to safe and clean public toilets; road safety and pro-pedestrian planning. We conclude by suggesting that a locally grounded Smart Citizenship agenda can reprioritize the needs and interests of local communities and neighbourhoods in urban governance, rather than those of exclusivist private commercial interests.

Electronic Commerce in Egypt

Managing Web-Enabled Technologies in Organizations ◽

10.4018/978-1-878289-72-8.ch010 ◽

2011 ◽

pp. 210-232 ◽

Cited By ~ 1

Author(s):

Sherif Kamel

Keyword(s):

Electronic Commerce ◽

21St Century ◽

Development Process ◽

Business Development ◽

The Internet ◽

The World ◽

Challenges And Opportunities ◽

The information and communication technologies have had remarkable impacts worldwide on the emergence of a number of trends and applications affecting business, the industry and the economy. One of the vastly growing waves in today’s changing environment is electronic commerce. It is directly affecting the way people communicate, interact and do business. Electronic commerce currently represents 2% of the global business transactions but promises to dominate the business environment in the 21st century. The successful presence of electronic commerce through the Internet has helped create low cost and more efficient channels for product and service sales through a more dynamic and interactive venue of opportunities where the world becomes the market place. This chapter reflects on the ways business will be developed and formulated in the 21st century. As the world is converging into a global village where supply and demand interacts across nations and continents, electronic commerce represents an opportunity for many countries around the world. Egypt, one of the rapidly growing economies among the developing world has thoroughly invested in transforming its society to deal with the information-based global market economy of the coming century. Respectively, one of the associated technologies in business development and trading has been electronic commerce. With the introduction of the Internet since 1993 in Egypt, today there are around 250,000 Internet subscribers served by 50 Internet service providers and representing the starting point for a potential electronic commerce community. As the Internet grows in magnitude and capacity, electronic commerce will flourish and will have direct implications on the socioeconomic and business development process in Egypt. This chapter demonstrates Egypt’s vision with regard to electronic commerce and its possible utilization in its developmental and planning processes. Moreover, the chapter will demonstrate the roles of the government, the public and the private sector facing the challenges and opportunities enabled by electronic commerce, and how Egypt places the new enabled information and communication technologies as tools that can help in the nation’s development process.

Breaking Down Barriers

IASL Annual Conference Proceedings ◽

10.29173/iasl7540 ◽

2021 ◽

Author(s):

Dianne Oberg

Keyword(s):

Best Practice ◽

Internet Use ◽

Study Data ◽

The Internet ◽

Use Of The Internet ◽

Teacher Librarians

In Canada, as in many countries, teachers are being encouraged to integrate information and communication technologies (ICT) such as the Internet into the curriculum. A study conducted in Canada in 1999-2002 examined Internet use in schools through interviews with technology leaders, through surveys of teachers and principals, and through case study investigations of three school districts, each in a different province of Canada. The case study data from the three districts was analyzed, using the NVivo software program, to address three main questions: (1) To what extent was teachers' use of the Internet consistent with “best practice,” as described by Moersch (1999)? (2) What types of support systems appeared to be essential for effective Internet use in classrooms to occur? (3) What was the role of the teacher-librarian in contributing to effective Internet use in classrooms? The study showed that teachers were integrating the Internet into their teaching, but had not yet achieved “best practice,” and that teacher-librarians were influential in supporting teachers’ progress towards “best practice” in the use of the Internet in instruction.

New technologies and quality of customer service – case study

Multidisciplinary Aspects of Production Engineering ◽

10.2478/mape-2019-0055 ◽

2019 ◽

Vol 2 (1) ◽

pp. 548-558

Author(s):

Katarzyna Midor

Keyword(s):

Customer Service ◽

New Technologies ◽

The Internet ◽

Purchase Process

Abstract Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.

Knowledge Management for Healthcare

Knowledge Management ◽

10.4018/978-1-59904-933-5.ch159 ◽

2011 ◽

pp. 1903-1917

Author(s):

Rajeev K. Bali ◽

A. N. Dwivedi ◽

R.N.G. Naguib

Keyword(s):

Knowledge Management ◽

Support Services ◽

The Internet ◽

Telephone Hotline ◽

Software House ◽

And Training

This case study is based on data collected from a prominent UK-based healthcare software house (Company X Ltd). The organization specializes in information and communication technologies (ICT) solution development, implementations, support services (including system and application support and telephone hotline support), and training and consultancy services. The organization prides itself on the fact that, by providing unique customized ICT solutions based on the Internet and database technologies, it is able to ensure that its healthcare-based clients (hospitals and allied organizations) have strategic advantages. The case study describes the outcome of a three-year research project, the chief outcomes of which were the development of a knowledge management (KM) conceptual model for use in the healthcare solutions sector as well as detailed advice and recommendations for the organization.

INTERNET USAGE IN HOUSEHOLDS OF THE SLOVAK REPUBLIC

4th EMAN Selected Papers (part of EMAN conference collection) ◽

10.31410/eman.s.p.2020.153 ◽

2020 ◽

Author(s):

Jana Masárová ◽

◽

Eva Koišová ◽

Eva Ivanová ◽

◽

...

Keyword(s):

Slovak Republic ◽

Rapid Development ◽

Digital Economy ◽

Internet Usage ◽

Living Standards ◽

The Internet ◽

Challenges And Opportunities ◽

The rapid development of information and communication technologies and the development of digital economy and society brings new challenges and opportunities for individuals, companies and the whole society. The huge growth of the Internet, which has contributed to these changes, and causes changes in the living of individuals and households. In addition to new ways of communicating, the Internet brings individuals new opportunities for collaboration, business, but also information retrieval and, last but not least, shopping, contributing to the growth of living standards. In this paper, the authors focus on one aspect of the digital economy – household access to the Internet and its usage for purchasing products and services in the Slovak Republic. The aim of the article is to find out the level and reasons for using the Internet by households of the Slovak Republic. In this paper, the authors use methods: time series analysis, comparison, synthesis. The authors use data from the Statistical Office of the Slovak Republic. The authors have found that the level of Internet usage in the Slovak households is increasing, but it varies depending on gender, age group and type of household. Slovak households buy mainly clothes, sports goods, and households’ goods for the private usage.