Promoting Service Innovation and Knowledge Management in the Hospitality Industry

Economic Impact ◽

Hospitality Industry ◽

Service Innovation ◽

Business Growth ◽

Economic Changes ◽

New Knowledge ◽

Competency Models ◽

This chapter indicates the overview of hospitality industry; the concept of service innovation; service innovation and customer demand; the importance of service innovation in the hospitality industry; the concept of Knowledge Management (KM); the advanced issues of KM in the hospitality industry; competency models in the hospitality industry; and the importance of KM in the hospitality industry. Service innovation has the potential to create the business growth perspectives, to lead markets that have the economic impact, and to bring about the structural and economic changes in the hospitality industry. KM seeks to make the best use of the knowledge that is available to the hospitality industry, while creating new knowledge in the process. The chapter argues that promoting service innovation and KM has the potential to enhance organizational performance and reach strategic goals in the hospitality industry.

Career Management in the Knowledge-Based Organizations

International Journal of Knowledge-Based Organizations ◽

10.4018/ijkbo.2017040105 ◽

2017 ◽

Vol 7 (2) ◽

pp. 60-73 ◽

Cited By ~ 1

Author(s):

Kijpokin Kasemsap

Keyword(s):

Knowledge Management ◽

Literature Review ◽

Management Strategy ◽

Career Management ◽

Management Innovation ◽

Knowledge Based ◽

Career Opportunities ◽

Strategic Goals ◽

Organizational Career Management

This article analyzes the literature in the search for career management in the knowledge-based organizations (KBOs). The literature review covers the overview of career management strategy; organizational career management (OCM) and knowledge management (KM) in the KBOs; career management and career learning in the KBOs; career management innovation in the KBOs; and the significance of career management strategy in the interorganizational career transitions. Career management is the process that helps employees understand career opportunities and chart a career path within their organization. Encouraging career management in the KBOs has the potential to improve organizational performance and reach strategic goals in the modern workplace. The findings present valuable insights and further understanding of the way in which career management perspectives in the KBOs should be emphasized.

The Roles of Knowledge Management and Organizational Innovation in Global Business

Civil and Environmental Engineering ◽

10.4018/978-1-4666-9619-8.ch052 ◽

2016 ◽

pp. 1156-1180

Author(s):

Kijpokin Kasemsap

Keyword(s):

Knowledge Management ◽

Business Performance ◽

Organizational Innovation ◽

Information Age ◽

Strategic Plan ◽

Global Business ◽

This chapter explains the roles of Knowledge Management (KM) and organizational innovation in global business, thus describing the theoretical and practical concepts of KM and organizational innovation; the significance of KM in global business; and the significance of organizational innovation in global business. The accomplishment of KM and organizational innovation is vital for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and attain regular success in global business. Thus, it is necessary for modern organizations to investigate their KM and organizational innovation applications, create a strategic plan to constantly explore their functional advancements, and immediately respond to KM and organizational innovation needs of customers. Applying KM and organizational innovation will significantly enhance organizational performance and achieve strategic goals in the information age.

Advanced Methodologies and Technologies in Business Operations and Management - Advances in Logistics, Operations, and Management Science ◽

Promoting Strategic Human Resource Management, Organizational Learning, and Knowledge Management in Modern Organizations

10.4018/978-1-5225-7362-3.ch066 ◽

2019 ◽

pp. 879-891

Author(s):

Kijpokin Kasemsap

Keyword(s):

Human Capital ◽

Knowledge Management ◽

Resource Management ◽

Organizational Learning ◽

Human Resource Management ◽

Human Resource ◽

Strategic Human Resource Management ◽

Current Trends ◽

This chapter describes the concept of strategic human resource management (SHRM), the concept of electronic human resource management (e-HRM), the importance of SHRM in modern organizations, and the current trends of organizational learning and knowledge management (KM) in modern organizations. SHRM is the strategic practice of attracting, developing, rewarding, and retaining employees with the important goal of increasing various benefits to both employees as individuals and organization as a whole. SHRM strategically utilizes organizational resources and talent within HR functions to make organizations more effective in the modern workforce. Organizational learning and KM allow for organizational employees to share knowledge and learn exactly what is relevant to their specific tasks toward encouraging human capital and knowledge creation. The chapter argues that promoting SHRM, organizational learning, and KM has the potential to enhance organizational performance and achieve strategic goals in modern organizations.

Advances in Marketing, Customer Relationship Management, and E-Services - Product Innovation through Knowledge Management and Social Media Strategies ◽

Creating Product Innovation Strategies through Knowledge Management in Global Business

10.4018/978-1-4666-9607-5.ch015 ◽

2016 ◽

pp. 330-357 ◽

Cited By ~ 18

Author(s):

Kijpokin Kasemsap

Keyword(s):

Knowledge Management ◽

Product Innovation ◽

Business Performance ◽

Strategic Plan ◽

Innovation Strategy ◽

Global Business ◽

Strategic Goals ◽

Innovation Strategies ◽

The Creation

This chapter aims to create product innovation strategies through knowledge management (KM) in global business, thus explaining the theoretical and practical concepts of product innovation strategy and KM; the significance of product innovation strategies and KM in global business; and the creation of product innovation strategies through KM in global business. The capability of product innovation strategies and KM is significant for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and attain regular success in global business. Modern organizations should establish a strategic plan to create product innovation strategies through KM. The chapter argues that creating product innovation strategies through KM has the potential to improve organizational performance and achieve strategic goals in global business.

The Roles of Information Technology and Knowledge Management in Project Management Metrics

Project Management ◽

10.4018/978-1-5225-0196-1.ch011 ◽

2016 ◽

pp. 229-259

Author(s):

Kijpokin Kasemsap

Keyword(s):

Information Technology ◽

Information System ◽

Knowledge Management ◽

Project Management ◽

Business Performance ◽

Global Business ◽

It Capability ◽

The Social ◽

This chapter reveals the roles of Information Technology (IT) and Knowledge Management (KM) in Project Management (PM) metrics, thus explaining the theoretical and practical concepts of IT, IT capability, Information System (IS) effectiveness, KM, and PM; the measures of IT, KM, and PM metrics; and the significance of IT and KM in PM metrics. The fulfillment of IT and KM is essential for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve constant success in global business. Therefore, it is crucial for modern organizations to explore their IT and KM applications, establish a strategic plan to routinely inspect their functional advancements, and promptly respond to the IT and KM needs of customers. The chapter argues that applying IT and KM in PM metrics has the potential to enhance organizational performance and achieve strategic goals in the social media age.

Impact of Economic Crisis on Education and the Next-Generation Workforce - Advances in Educational Marketing, Administration, and Leadership ◽

The Roles of Lifelong Learning and Knowledge Management in Global Higher Education

10.4018/978-1-4666-9455-2.ch004 ◽

2016 ◽

pp. 71-100 ◽

Cited By ~ 21

Author(s):

Kijpokin Kasemsap

Keyword(s):

Higher Education ◽

Knowledge Management ◽

Lifelong Learning ◽

Higher Education Institutions ◽

Strategic Plan ◽

Digital Age ◽

Educational Performance ◽

This chapter reveals the roles of lifelong learning and knowledge management (KM) in global higher education, thus explaining the theoretical and practical concepts of lifelong learning and KM; the application of KM; and the significance of lifelong learning and KM in global higher education. The utilization of lifelong learning and KM is necessary for higher education institutions (HEIs) that seek to serve students and faculties, increase educational performance, strengthen competitiveness, and achieve continuous success in global higher education. Therefore, it is essential for HEIs to examine their lifelong learning applications, develop a strategic plan to regularly check their practical advancements, and immediately respond to lifelong learning and KM needs of customers in modern HEIs. Applying lifelong learning and KM in global higher education will significantly enhance organizational performance and reach strategic goals in the digital age.

Advocating Entrepreneurship Education and Knowledge Management in Global Business

Entrepreneurship ◽

10.4018/978-1-5225-1923-2.ch056 ◽

2017 ◽

pp. 1293-1321

Author(s):

Kijpokin Kasemsap

Keyword(s):

Knowledge Management ◽

Business Performance ◽

Empirical Studies ◽

Entrepreneurship Education ◽

Digital Age ◽

Sharing Economy ◽

Network Economy ◽

Global Business ◽

This chapter reveals the perspectives of advocating entrepreneurship education and knowledge management (KM) in global business, thus describing the theoretical and practical concepts of network economy, sharing economy, entrepreneurship education, and KM; the empirical studies of entrepreneurship education and KM in the network economy and the sharing economy; the significance of entrepreneurship education in global business; and the significance of KM in global business. The achievement of entrepreneurship education and KM is crucial for modern organizations that seek to serve suppliers and customers, improve business performance, facilitate competitiveness, and obtain routine success. Thus, it is essential for modern organizations to explore their entrepreneurship education and KM applications, develop a strategic plan to investigate their advancements, and respond to entrepreneurship education and KM needs of customers. Applying entrepreneurship education and KM has the potential to enhance organizational performance and achieve strategic goals in the digital age.

Advances in IT Personnel and Project Management - Handbook of Research on Effective Project Management through the Integration of Knowledge and Innovation ◽

The Roles of Information Technology and Knowledge Management in Project Management Metrics

10.4018/978-1-4666-7536-0.ch018 ◽

2015 ◽

pp. 332-361 ◽

Cited By ~ 26

Author(s):

Kijpokin Kasemsap

Keyword(s):

Information Technology ◽

Information System ◽

Knowledge Management ◽

Project Management ◽

Business Performance ◽

Global Business ◽

It Capability ◽

The Social ◽

This chapter reveals the roles of Information Technology (IT) and Knowledge Management (KM) in Project Management (PM) metrics, thus explaining the theoretical and practical concepts of IT, IT capability, Information System (IS) effectiveness, KM, and PM; the measures of IT, KM, and PM metrics; and the significance of IT and KM in PM metrics. The fulfillment of IT and KM is essential for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve constant success in global business. Therefore, it is crucial for modern organizations to explore their IT and KM applications, establish a strategic plan to routinely inspect their functional advancements, and promptly respond to the IT and KM needs of customers. The chapter argues that applying IT and KM in PM metrics has the potential to enhance organizational performance and achieve strategic goals in the social media age.

Information Seeking Behavior and Technology Adoption - Advances in Knowledge Acquisition, Transfer, and Management ◽

Theory of Cognitive Constructivism

10.4018/978-1-4666-8156-9.ch001 ◽

2015 ◽

pp. 1-25 ◽

Cited By ~ 1

Author(s):

Kijpokin Kasemsap

Keyword(s):

Knowledge Management ◽

Information Seeking ◽

Business Performance ◽

Information Age ◽

Global Business ◽

Independent Information ◽

Knowledge Formation ◽

Strategic Goals ◽

Cognitive Constructivism

This chapter reveals the theory of cognitive constructivism that represents significant perspectives on information seeking, information retrieval and knowledge formation. Regarding theory of cognitive constructivism, the perspective of information seeking assists organizations in facilitating constructivists' instructional access to emphasize students' practical roles in knowledge management through independent information seeking and implementation. The utilization of cognitive constructivism is necessary for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve continuous success in global business. Therefore, it is essential for modern organizations to examine their cognitive constructivism applications, develop a strategic plan to regularly check their practical advancements, and immediately respond to the cognitive constructivism needs of customers in modern organizations. Applying the theory of cognitive constructivism will favorably enhance organizational performance and reach strategic goals in the information age.