The Roles of Business Process Modeling and Business Process Reengineering in E-Government

2020 ◽  
pp. 2236-2267 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Public Sector ◽  
Business Process ◽  
Process Modeling ◽  
Business Process Reengineering ◽  
Business Process Modeling ◽  
Process Reengineering ◽  
Organizational Goals ◽  
Public Sector Organizations ◽  
Resource Requirements ◽  
Business Process Modeling Notation

This chapter reveals the roles of business process modeling (BPM) and business process reengineering (BPR) in eGovernment, thus describing the concepts of eGovernment and BPM; BPM methodologies; business process modeling notation (BPMN); the importance of BPR in government-to-citizen (G2C) e-commerce; the relationship between BPM and eGovernment-based citizen satisfaction; the application of BPR in eGovernment; and the implementation of eGovernment through BPM. eGovernment is a modern trend that is driven by the advances in BPM and BPR as well as the aspirations of citizens who place increasing demands on governments' service. By modeling business processes in eGovernment, public sector organizations can achieve improvements in transparency and reduction in costs and resource requirements, resulting in improved business performance and compliance. The chapter argues that applying BPM and BPR in eGovernment has the potential to enhance public sector performance and achieve organizational goals in public sector organizations.

The Roles of Business Process Modeling and Business Process Reengineering in E-Government

2016 ◽  
pp. 401-430 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Public Sector ◽  
Business Process ◽  
Process Modeling ◽  
Business Process Reengineering ◽  
Business Process Modeling ◽  
Process Reengineering ◽  
Organizational Goals ◽  
Public Sector Organizations ◽  
Resource Requirements ◽  
Business Process Modeling Notation

This chapter reveals the roles of business process modeling (BPM) and business process reengineering (BPR) in eGovernment, thus describing the concepts of eGovernment and BPM; BPM methodologies; business process modeling notation (BPMN); the importance of BPR in government-to-citizen (G2C) e-commerce; the relationship between BPM and eGovernment-based citizen satisfaction; the application of BPR in eGovernment; and the implementation of eGovernment through BPM. eGovernment is a modern trend that is driven by the advances in BPM and BPR as well as the aspirations of citizens who place increasing demands on governments' service. By modeling business processes in eGovernment, public sector organizations can achieve improvements in transparency and reduction in costs and resource requirements, resulting in improved business performance and compliance. The chapter argues that applying BPM and BPR in eGovernment has the potential to enhance public sector performance and achieve organizational goals in public sector organizations.

scholarly journals Análise comparativa dos principais processos de negócio de empresas do subsetor de edificações da construção civil

2018 ◽  
Vol 25 (2) ◽  
pp. 269-283
Author(s):  
Rosemara Santos Deniz Amarilla ◽  
Alfredo Iarozinski Neto
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Business Process Modeling ◽  
Classification Framework ◽  
Business Process Modeling Notation ◽  
Process Classification

Resumo O presente trabalho teve como objetivo principal apresentar o estudo dos processos de negócio de empresas de pequeno porte do subsetor de edificações. A partir do estudo dos processos desenvolveu-se um modelo básico de processos de negócio. Para tanto, utilizou-se o método de estudo de casos múltiplos como técnica principal para identificar os processos comuns entre as empresas estudadas. Participaram deste trabalho cinco empresas do subsetor de edificações da cidade de Curitiba, Paraná, Brasil. Para coletar os dados realizaram-se entrevistas semiestruturadas, análises de documentos e observações diretas in loco. Com base nas informações obtidas desenvolveu-se a modelagem dos processos de negócio utilizando a notação BPMN (Business Process Modeling Notation). Assim, o estudo possibilitou elaborar um modelo básico que apresenta as melhores práticas pautado no modelo PCF (Process Classification Framework), porquanto adequado e compatível com a realidade das organizações que atuam no subsetor de edificações. O framework obtém uma visão única dos processos, apresentando as principais atividades de cada processo de negócio com o intuito de transmitir um único linguajar dentro da empresa.

The Business Process Modeling Notation

2009 ◽  
pp. 347-368 ◽  
Author(s):  
Gero Decker ◽  
Remco Dijkman ◽  
Marlon Dumas ◽  
Luciano García-Bañuelos
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Business Process Modeling ◽  
Business Process Modeling Notation

Financial Evaluation and Optimization of Business Processes

2013 ◽  
Vol 4 (2) ◽  
pp. 91-120 ◽  
Author(s):  
Partha B. Sampathkumaran ◽  
Martin Wirsing
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Business Processes ◽  
Business Process Modeling ◽  
Cost Calculation ◽  
Financial Optimization ◽  
Business Process Modeling Notation ◽  
The Impact ◽  
Structured Approach ◽  
Evaluation Techniques

Designing and optimizing a Business Process based on its financial parameters is a challenging task which requires well defined approaches, actions and recommendations which when implemented lead to tangible and quantifiable results. In this paper the authors consider Business Processes represented through the Business Process Modeling Notation with their Costs evaluated through a pattern based methodology. Using this concept of Cost calculation the authors analyze the effect of different well known best practices on the financial parameters of the process. In this study the authors also evaluate the impact of each task in a process on the overall Cost through Sensitivity Analysis leading to a structured approach to parameter variation to achieve financial optimization. The study briefly introduces the Business Process Modeling Notation, Workflow Patterns, and available Performance Measures Evaluation Techniques and recommends an adaptation of Devils Quadrangle suitable for impact evaluation.

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