Contemporary IT-Assisted Retail Management

2011 ◽  
pp. 175-203 ◽  
Author(s):  
Herbert Kotzab ◽  
Peter Schnedlitz ◽  
Kerstin Neumayer
Keyword(s):  
Delivery Systems ◽  
Just In Time ◽  
Retail Management ◽  
Cross Docking ◽  
Shopping Experience ◽  
Retail Marketing ◽  
Retail Channels ◽  
Retail Formats

The chapter describes the consequences of the use of IT in the field of retailing. We will discuss the area at matter beyond the perspective of retail marketing and logistics strategies. In particular we show, how IT is used to reengineer retail formats in order to allow customized shopping experience and how new retail channels such as Internet-based retail formats could be used to address new customer groups. IT in retail logistics help to implement just-in-time-oriented demand synchronized delivery systems. In such systems cross docking operations are performed to eliminate inventory in the channel. The basic notions of the presented ideas are applied to a case company, which is a leading retailer and belongs to the German Rewe Group.

scholarly journals Cross-Docking Operations for Supply Chain Logistics in JIT Production and Distribution Systems

1970 ◽  
Vol 8 (1-2) ◽  
pp. 219-230
Author(s):  
Gyan Bahadur Thapa ◽  
Tanka Nath Dhamala ◽  
Shankar Raj Pant
Keyword(s):  
Supply Chain ◽  
Distribution Systems ◽  
Operation Time ◽  
Just In Time ◽  
Sequencing Problem ◽  
Supply Chain Logistics ◽  
Research Areas ◽  
Cross Docking ◽  
Production And Distribution ◽  
Multi Level

The multi-level production problem is one of the challenging research areas in supply chain management. We present brief literature review and mathematical models of multi-level just-in-time sequencing problem with a view of cross-docking approach for supply chain logistics. Describing cross-docking operations, we propose a mathematical model for the cross-docking supply chain logistics problem to minimize the operation time as truck sequencing problem. We establish a proposition as the synthesis of the production and logistics.Key Words: Just-in-time; Supply chain; Logistics; Cross-dock; Operation timeDOI: http://dx.doi.org/10.3126/jie.v8i1-2.5114Journal of the Institute of Engineering Vol. 8, No. 1&2, 2010/2011Page: 219-230Uploaded Date: 20 July, 2011

scholarly journals Does Consumer‟s Retail Format Choice Decisions Distinguish among 4Cs of Marketing? Evidence from a Research on Jeans wear Retailing

2019 ◽  
Vol 8 (4S3) ◽  
pp. 431-438
Keyword(s):  
Research Question ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Paradigm Shifts ◽  
Shopping Malls ◽  
Discriminant Model ◽  
Specific Category ◽  
Retail Marketing ◽  
Retail Format ◽  
Retail Formats

PURPOSE: To understand consumer’s perceptions on 4 Cs of marketing (Customer solution, Customer Cost, Convenience, and Communication) and their impact on retail format choice decisions in buying jeans. This study found evidence on rarely explored research question i.e. ‘Which 4 Cs of Marketing differs among customer’s retail format choice decisions in buying jeans. DESIGN / METHODOLOGY / APPROACH: The data was collected through structured questionnaire by random mall intercept method using simple random sampling technique from 505 customers in Hyderabad, Andhra Pradesh. A valid Discriminant model was developed to test the predictors of 4 Cs of retail attributes across two retail formats (Departmental Stores &Shopping malls). The data was analyzed through descriptive and inferential statistics. FINDINGS: Findings indicated that the classification accuracy in analysis, holdout and cross-validated sample is able to correctly classify the 4 Cs of marketing across the two retail formats.Out of the 4Cs of retail marketing attributes studied, ‘Convenience and Cost’ related attributes, differ significantly across the two retail formats (Departmental Store and Shopping malls), while for ‘Communication and Customer solution’ no significant impact was found on customer’s retail format choice decisions in buying jeans. RESEARCH IMPLICATIONS: Findings from this study,aid retailers, marketers and manufacturers in understanding customer paradigm shifts in buying patterns across emerging retail formats and direct them in altering 4 Cs of marketing to serve customers better, hence increasing the overall marketing efficiency. LIMITATIONS: Despite efforts taken to represent all sections, it is appropriate to conduct such studies geographical segment-wise to be more accurate, secondly retailers’ perceptions were not considered and thirdly unorganized retail was not taken in this context. ORIGINALITY / VALUE –The researcher could not come across any studies on retail marketing attributes in specific category like jeans wear retail, especially in Indian context and hence this study would add more value in understanding customer’s buying behavior across emerging retail formats.

A Dilemma for Retailers

2014 ◽  
pp. 297-317 ◽  
Author(s):  
Angelo Bonfanti
Keyword(s):  
Direct Contact ◽  
Environmental Psychology ◽  
Technological Systems ◽  
Retail Management ◽  
Shopping Experience ◽  
Store Design ◽  
Psychology Service ◽  
Security Levels ◽  
Theoretical Evidence ◽  
High Level

Retailers use a number of ambient, design, and social elements with the aim of creating a unique, pleasant, and engaging Customer Shopping Experience (CSE). However, a store may be made paradoxically less attractive by the feelings of insecurity generated by the fact that the same elements can also encourage shoplifting. As a result, retailers have to balance their efforts to enhance a store's attractiveness by ensuring a high level of sales environment surveillance without interfering with the shopping experience. The aim of this chapter is to propose a conceptual framework that enriches the analysis of the development of retailer/consumer relationships by highlighting how retailers can make store surveillance simultaneously secure and appealing to shoppers. The analysis draws heavily on theoretical evidence in the marketing, environmental psychology, service, and retail management literature, and indicates that retailers' investments in store design, staff training, and technological systems can ensure adequate security levels without compromising customers' shopping experiences as long as the surveillance allows them to have direct contact with the store, its articles, and staff.

The In-Store Shopping Experience

2020 ◽  
pp. 110-141
Author(s):  
Angelo Bonfanti ◽  
Rossella Canestrino ◽  
Paola Castellani ◽  
Vania Vigolo
Keyword(s):  
Analytical Approach ◽  
Future Research ◽  
Journal Articles ◽  
Retail Management ◽  
Main Research ◽  
Research Areas ◽  
Shopping Experience ◽  
Conceptual Paper ◽  
Theoretical Evidence ◽  
Advance Knowledge

This chapter provides a systematic literature review on the in-store shopping experience, as presented in retail management studies, to reveal potential gaps in the existing literature and suggest directions for future research. This is a conceptual paper with an analytical approach that draws heavily on theoretical evidence published in the retail management literature. A total of 90 journal articles published between 1992 and 2019 were analysed in a five-step process: obtaining a basic understanding, coding, categorisation, comparison, and further analysis. More precisely, the chapter depicts the period of publication of the articles, the journals in which they were published, the origin of the authors, the research methods, definitions, and the measurement of the in-store shopping experience. Finally, main research gaps and directions for future research are proposed. Scholars can use this paper as a reference point to identify specific research areas that can be theoretically and empirically investigated to further advance knowledge on this topic.

A multi-criteria cross-docking scheduling with just-in-time approach

2009 ◽  
Vol 49 (5-8) ◽  
pp. 741-756 ◽  
Author(s):  
A. R. Boloori Arabani ◽  
S. M. T. Fatemi Ghomi ◽  
M. Zandieh
Keyword(s):  
Just In Time ◽  
Cross Docking

Reconfiguring Supply Chains for a Global Automotive Industry

2011 ◽  
Vol 4 (4) ◽  
pp. 1-17
Author(s):  
Leslie S. Hiraoka
Keyword(s):  
Supply Chains ◽  
Automotive Industry ◽  
Motor Vehicle ◽  
Just In Time ◽  
Distribution Costs ◽  
Industrial Landscape ◽  
Cross Docking ◽  
First Time ◽  
Parts Suppliers ◽  
Stringent Quality

As the industrial landscape is altered by emerging markets like China and India and the bankruptcy of Detroit automakers and their parts suppliers, motor vehicle firms are reconfiguring their supply chains in order to be cost-competitive on a global basis. Backup capacity and cross-docking are being incorporated into just-in-time delivery systems in an attempt to keep car prices affordable for first-time buyers. This will entail a rebuilding of the global alliances between automakers and key component suppliers that lead to stringent quality standards, adhered-to-delivery schedules, and productivity increases which are needed to keep operating, procurement, and distribution costs under control.

Managing the luxury shopping experience: implications for retail channels

2020 ◽  
pp. 150-169
Author(s):  
Elisa Schweiger ◽  
Dhruv Grewal ◽  
Anne L. Roggeveen ◽  
Lauren Skinner Beitelspacher
Keyword(s):  
Shopping Experience ◽  
Retail Channels

Just-in-time logistics for far-distant suppliers: scheduling truck departures from an intermediate cross-docking terminal

OR Spectrum ◽  
2017 ◽  
Vol 40 (1) ◽  
pp. 1-21 ◽  
Author(s):  
Stefan Schwerdfeger ◽  
Nils Boysen ◽  
Dirk Briskorn
Keyword(s):  
Just In Time ◽  
Cross Docking

Reconfiguring Supply Chains for a Global Automotive Industry

2013 ◽  
pp. 276-293
Author(s):  
Leslie S. Hiraoka
Keyword(s):  
Supply Chains ◽  
Motor Vehicle ◽  
Quality Standards ◽  
Just In Time ◽  
China And India ◽  
Industrial Landscape ◽  
Cross Docking ◽  
First Time ◽  
Parts Suppliers ◽  
Stringent Quality

As the industrial landscape is altered by emerging markets like China and India and the bankruptcy of Detroit automakers and their parts suppliers, motor vehicle firms are reconfiguring their supply chains in order to be cost-competitive on a global basis. Backup capacity and cross-docking are being incorporated into just-in-time delivery systems in an attempt to keep car prices affordable for first-time buyers. This will entail a rebuilding of the global alliances between automakers and key component suppliers that lead to stringent quality standards, adhered-to-delivery schedules, and productivity increases which are needed to keep operating, procurement, and distribution costs under control.

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