The In-Store Shopping Experience

Author(s):  
Angelo Bonfanti ◽  
Rossella Canestrino ◽  
Paola Castellani ◽  
Vania Vigolo

This chapter provides a systematic literature review on the in-store shopping experience, as presented in retail management studies, to reveal potential gaps in the existing literature and suggest directions for future research. This is a conceptual paper with an analytical approach that draws heavily on theoretical evidence published in the retail management literature. A total of 90 journal articles published between 1992 and 2019 were analysed in a five-step process: obtaining a basic understanding, coding, categorisation, comparison, and further analysis. More precisely, the chapter depicts the period of publication of the articles, the journals in which they were published, the origin of the authors, the research methods, definitions, and the measurement of the in-store shopping experience. Finally, main research gaps and directions for future research are proposed. Scholars can use this paper as a reference point to identify specific research areas that can be theoretically and empirically investigated to further advance knowledge on this topic.

Author(s):  
Janusz Kirenko ◽  
Piotr Alfred Gindrich

In order to address the main research problem, the authors determined the correlation between personal predictors, i.e. the level of self-esteem measured by Fitts’ Tennessee Self-Concept Scale, the styles of coping with stress examined by Endler & Parkers’ Coping Inventory for Stressful Situations, the intensity of social support measured by Norbeck Social Support Questionnaire, and the level of educational aspirations of parents of children with disabilities, assessed by K. Parental Aspirations Questionnaire. The research involved 247 mothers and fathers of children with visual, auditory, motor and intellectual disabilities. Only full families were investigated. The research relied on multiple step-wise regression analysis, factor analysis, and path analysis for mothers and fathers separately. The high level of aspirations for the education of children with disabilities was dependent on the positive self-esteem of both mothers and fathers. The article presents a discussion of the results, study limitations, practical implications and future research areas.


Author(s):  
Angelo Bonfanti

Retailers use a number of ambient, design, and social elements with the aim of creating a unique, pleasant, and engaging Customer Shopping Experience (CSE). However, a store may be made paradoxically less attractive by the feelings of insecurity generated by the fact that the same elements can also encourage shoplifting. As a result, retailers have to balance their efforts to enhance a store's attractiveness by ensuring a high level of sales environment surveillance without interfering with the shopping experience. The aim of this chapter is to propose a conceptual framework that enriches the analysis of the development of retailer/consumer relationships by highlighting how retailers can make store surveillance simultaneously secure and appealing to shoppers. The analysis draws heavily on theoretical evidence in the marketing, environmental psychology, service, and retail management literature, and indicates that retailers' investments in store design, staff training, and technological systems can ensure adequate security levels without compromising customers' shopping experiences as long as the surveillance allows them to have direct contact with the store, its articles, and staff.


2020 ◽  
Vol 19 (3) ◽  
pp. 263-308 ◽  
Author(s):  
Parul Gupta ◽  
Urvashi Gupta ◽  
Simran Wadhwa

Last decades showed a high interest in studying the workplace bullying (WB) phenomenon in a variety of disciplines and in a number of WB areas such as concepts and forms of WB, antecedents and consequences of WB, WB interventions, etc. This study offers classification and description of current WB literature, and identifies research gaps to be bridged by further empirical research. In the first part, authors systematically review 167 refereed journal articles, classify the WB research into five main research themes and summarize their findings. In the second part, the article uncovers various unknown aspects of WB and provides concrete directions for future empirical research. Thrust areas of attention are highlighted for industry and policy makers.


2020 ◽  
Vol 29 (5) ◽  
pp. 655-673 ◽  
Author(s):  
Lara Mendes Christ Bonella Sepulcri ◽  
Emerson Wagner Mainardes ◽  
Cícero Caldeira Belchior

Purpose This study aims to examine articles on nonprofit branding over an 18-year time span to develop an overview and better understanding of the subject. Design/methodology/approach This study used the Scopus database in a search for studies that deal, regardless of the approach, with branding in a nonprofit context. Subsequently, through a systematic review, a database with 84 articles was generated and 77 articles were submitted to bibliometric analysis. Findings This study identified six main research areas (brand and donation, brand management, brand orientation, nonprofit and for-profit partnership, communication strategies and stakeholder management), which were analyzed and discussed, seeking to identify the relationship between research in each area. In addition, this study presents the limitations of the research and thus verify that, although this body of literature is growing, the complexity of the nonprofit sector offers several opportunities for future research, which are pointed out at the end of the study. Practical implications This study contributes to the academic literature on the topic by providing a systematization of knowledge about branding in the nonprofit sector and also offers insights about nonprofit branding to institutions and managers in this industry. Originality/value This is the first study, to the authors’ knowledge, to evaluate and quantify the progress of brand literature in the nonprofit sector.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rosa Lombardi ◽  
Charl de Villiers ◽  
Nicola Moscariello ◽  
Michele Pizzo

PurposeThis paper presents a systematic literature review, including content and bibliometric analyses, of the impact of blockchain technology (BT) in auditing, to identify trends, research areas and construct an agenda for future research.Design/methodology/approachThe authors include studies from 2010 to 2020 in their structured literature review (SLR), using accounting journals on the Scopus database, which yielded 40 articles with blockchain and auditing at its core.FindingsOne of the contributions of the authors’ analyses is to group the prior research, and therefore also the agenda for future research, into three main research areas: (1) Blockchain as a tool for auditing professionals to improve business information systems to save time and prevent fraud; (2) Smart contracts enabling Audit 4.0 efficiency, reporting, disclosure and transparency; (3) Cryptocurrency and initial coin offerings (ICOs) as a springboard for corporate governance and new venture financing. The authors’ findings have several important implications for practice and theory.Practical implicationsThe results of this study emphasise that (1) the disruption of blockchain in auditing is in a nascent phase and there is a need for compelling empirical studies and potential for the involvement of practitioners; (2) there may be a need to reconsider audit procedures especially suited for digitalisation and BT adoption; (3) standards, guidelines and training are required to pivot towards and confront the challenge BT will represent for auditing; and (4) there are two sides to the BT coin for auditing, enthusiasm about the potential and risk upon implementation. These practical implications can also be seen as a template for future research in a quest to align theory and practice.Originality/valueThe authors’ SLR facilitates the identification of research areas and implications, forming a useful baseline for practitioners, professionals and academics, as they draft the state of the art on the disruption of blockchain in auditing, highlighting how BT is changing auditing activities and traditions.


Author(s):  
Anna B. Leonova ◽  
Olga G. Noskova ◽  
Alla S. Kuznetsova ◽  
Marina M. Zavartseva

Relevance. The paper outlines the main branches of research work and development projects carried out by researchers and lecturers of the Work and Engineering Psychology department, Faculty of Psychology. It studies the contribution of the four heads of the department (professors V.P. Zinchenko, E.A. Klimov, Yu.K. Strelkov, A.B. Leonova) to the development of the main research areas within psychology of work content and work environment, as well as in workers’ psychology. Results. The main research results obtained by the department’s staff are arranged according to the main areas of scientific research supervised by the head of the department: 1) The 60s and 70s: studies of cognitive and senso-motor processes in the work of automated system operators — the birth of engineering psychology (V.P. Zinchenko) and the revival of labor psychology (Yu.V. Kotelova); 2) The 80–90s (E.A. Klimov) — problems of human psychology as subject of labor: research of professional consciousness, work motivation, mental regulators of labor based on the psychological interpretation of the subject of labor activity and its components; 3) The first decade of the XXI century (Yu.K. Strelkov) — research of transport professions, the formation of a temporal approach in engineering psychology, methods for studying the operational and semantic experience of a professional; 4) 2015–2020 (A.B. Leonova) — a series of studies of occupational stress and other functional states on the basis of structural-integrative approach; problems of organizational psychology and cognitive ergonomics. Conclusion. The study singles out and discusses prospective areas of future research, such as psychology of professional health, psychology of rest, psychology of security (of an individual, collective, organization, society as a whole); psychological study of the transformation of professionals’ psyche in the digital age, psychology of trust


2018 ◽  
Vol 2 (3) ◽  
pp. 141-152
Author(s):  
Minghong Chen ◽  
Jingye Qu ◽  
Yuan Xu ◽  
Jiangping Chen

Abstract Following an integrated data analytics framework that includes descriptive analysis and multiple automatic content analysis, we examined 265 projects that have been funded by the National Science Foundation (NSF) under the Smart and Connected Health (SCH) program. Our analysis discovered certain characteristics of these projects, including the distribution of the funds over years, the leading organizations in SCH, and the multidisciplinary nature of these projects. We also conducted content analysis on project titles and automatic analysis on the abstracts of the projects, including term frequency/word cloud analysis, clustering analysis, and topic modeling using Biterm method. Our analysis found that five main research areas were explored in these projects: system or platform development, modeling or algorithmic development for various purposes, designing smart health devices, clinical data collection and application, and education and academic activities of SCH. Together we obtained a comparatively fair understanding of these projects and demonstrated how different analytic approaches could complement each other. Future research will focus on the impact of these projects through an analysis of their publications and citations.


This volume captures the main research areas in the field of American Economic History. It consists of 37 chapters divided into five sections. The initial section covers Population and Health. In addition to basic demographic research including disease and sanitation, immigration, and health policy research, this section examines the work on anthropometric history. The second section on Production and Structural Change addresses the three principal sectors of the economy (Agriculture, Manufacturing, and Services). There are chapters on how business has been organized over time and how executives have been compensated. The third section on the Factors of Production emphasizes questions of labor (and retirement), capital, and natural resources. There are separate chapters of physical and human capital (education). The fourth section, Technology and Urbanization, examines three dimensions of each topic. Chapters on innovation and patenting, technology, and energy are joined by chapters on urbanization, housing, and professional team sports. The final section, Government and Economic Policy looks at macroeconomic policy (monetary, fiscal, and trade) and microeconomic policy (property rights, antitrust and regulation, and welfare). In addition, there are separate chapters on the US constitution, business cycles, the environment, the Civil War, the two world wars of the twentieth century, and the New Deal. Each chapter provides a discussion of the important topics in that area of economic history, the relevant literature on those topics, and the author’s opinion as to important topics for future research.


Energies ◽  
2019 ◽  
Vol 12 (14) ◽  
pp. 2706 ◽  
Author(s):  
Waleed Ejaz ◽  
Muhammad Awais Azam ◽  
Salman Saadat ◽  
Farkhund Iqbal ◽  
Abdul Hanan

Efficient and reliable systems are required to detect and monitor disasters such as wildfires as well as to notify the people in the disaster-affected areas. Internet of Things (IoT) is the key paradigm that can address the multitude problems related to disaster management. In addition, an unmanned aerial vehicles (UAVs)-enabled IoT platform connected via cellular network can further enhance the robustness of the disaster management system. The UAV-enabled IoT platform is based on three main research areas: (i) ground IoT network; (ii) communication technologies for ground and aerial connectivity; and (iii) data analytics. In this paper, we provide a holistic view of a UAVs-enabled IoT platform which can provide ubiquitous connectivity to both aerial and ground users in challenging environments such as wildfire management. We then highlight key challenges for the design of an efficient and reliable IoT platform. We detail a case study targeting the design of an efficient ground IoT network that can detect and monitor fire and send notifications to people using named data networking (NDN) architecture. The use of NDN architecture in a sensor network for IoT integrates pull-based communication to enable reliable and efficient message dissemination in the network and to notify the users as soon as possible in case of disastrous situations. The results of the case study show the enormous impact on the performance of IoT platform for wildfire management. Lastly, we draw the conclusion and outline future research directions in this field.


This volume captures the main research areas in the field of American Economic History. It consists of 37 chapters divided into five sections. The initial section covers Population and Health. In addition to basic demographic research including disease and sanitation, immigration, and health policy research, this section examines the work on anthropometric history. The second section on Production and Structural Change addresses the three principal sectors of the economy (Agriculture, Manufacturing, and Services). There are chapters on how business has been organized over time and how executives have been compensated. The third section on the Factors of Production emphasizes questions of labor (and retirement), capital, and natural resources. There are separate chapters of physical and human capital (education). The fourth section, Technology and Urbanization, examines three dimensions of each topic. Chapters on innovation and patenting, technology, and energy are joined by chapters on urbanization, housing, and professional team sports. The final section, Government and Economic Policy looks at macroeconomic policy (monetary, fiscal, and trade) and microeconomic policy (property rights, antitrust and regulation, and welfare). In addition, there are separate chapters on the US constitution, business cycles, the environment, the Civil War, the two world wars of the twentieth century, and the New Deal. Each chapter provides a discussion of the important topics in that area of economic history, the relevant literature on those topics, and the author’s opinion as to important topics for future research.


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