Identification and Measurement of the Knowledge-Sharing Requirements in Collaborative Business Processes

2011 ◽  
pp. 215-231
Author(s):  
Farhad Daneshgar
Keyword(s):  
Knowledge Sharing ◽  
Conceptual Model ◽  
Business Process ◽  
Business Processes ◽  
Modelling Language ◽  
Collaborative Processes ◽  
Semantic Concepts ◽  
Analysis Of Knowledge ◽  
What Matters

This chapter introduces a modelling language called Awareness Net for both representation as well as measuring the knowledge-sharing requirements in collaborative business processes. It is a conceptual model that facilitates representation and analysis of knowledge-sharing requirements of the actors in collaborative business processes. The representation and measurement are handled by a set of collaborative semantic concepts and their relationships. The proposed language enforces overall specification of what matters to the actors in collaborative processes when collaborating in business process to keep them aware of the collaboration context.

An Object-Oriented Awareness-Based Methodology for ERP

2011 ◽  
pp. 149-159
Author(s):  
Farhad Daneshgar
Keyword(s):  
Knowledge Sharing ◽  
Conceptual Model ◽  
Business Processes ◽  
Research Community ◽  
Computer Supported Cooperative Work ◽  
The Other ◽  
Successful Implementation ◽  
Conceptual Modelling ◽  
Erp Systems ◽  
Is Development

It is now believed that success of ERP systems is largely dependent on not only the successful evaluation, selection, implementation and post-implementation of ERP systems, but also on integrating it with the organizational business processes. On the other hand, nearly all business processes are collaborative in the sense that multiple human agents or actors interact with one another for achieving one or more process goals. As a result, one can claim that one major factor in successful implementation of the ERP systems is development of appropriate conceptual models of the ERP process from various perspectives. In this chapter the writer, being a member of the CSCW (computer supported cooperative work) research community, introduces a conceptual model for ERP which has an emphasis on the collaborative nature of ERP process that explicitly addresses the “awareness” and “knowledge-sharing” issues within the ERP process. This conceptual model demonstrates collaboration requirements of the actors behind individual business processes as well as the relationships among these business processes. This chapter is intended to introduce to the ERP community a relevant piece of work in conceptual modelling from the perspective of CSCW with the aim of attracting research collaborators for further investigation in these fields.

scholarly journals Prosumers’ Engagement in Business Process Innovation – The Case of Poland and the UK

10.28945/4320 ◽  
2019 ◽  
Vol 14 ◽  
pp. 119-143 ◽  
Author(s):  
Ewa Wanda Ziemba ◽  
Monika Eisenbardt ◽  
Roisin Mullins ◽  
Sandra Dettmer
Keyword(s):  
Knowledge Sharing ◽  
Business Process ◽  
Business Processes ◽  
Process Innovation ◽  
Consumer Involvement ◽  
Survey Study ◽  
Future Research ◽  
Knowledge Based Economy ◽  
Customer Services ◽  
The Uk

Aim/Purpose: The main purpose of this paper is to identify prosumers’ engagement in business process innovation through knowledge sharing. Background: In the increasingly competitive knowledge-based economy, companies must seek innovative methods of doing business, quickly react to consumer demand, and provide superior value to consumers. Simultaneously, contemporary consumers, named “prosumers”, want to be active co-creators of value and satisfy their consumption needs through collaboration with companies for co-creation, co-design, co-production, co-promotion, co-pricing, co-distribution, co-consumption, and co-maintenance. Consequently, consumer involvement in development and improvement of products and business process must be widely analyzed in various contexts. Methodology: The research is a questionnaire survey study of 388 prosumers in Poland and 76 in the UK. Contribution The contribution of this research is twofold. First, it identifies how prosumers can be engaged in business processes through knowledge sharing. Second, it investigates the differences between Poland- and UK-based prosumers in engagement in business process. Findings: The study found that prosumers are engaged in knowledge sharing at each stage of the business process innovation framework. However, there are differences in the types of processes that draw on prosumers’ engagement. Prosumers in Poland are found to engage mostly in the business process of developing and managing products, whereas prosumers in the UK engage mostly in the business process of managing customer services. Recommendations for Practitioners: This study provides practitioners with guidelines for engaging prosumers and their knowledge sharing to improve process innovation. Companies gain new insight from these findings about prosumers’ knowledge sharing for process innovation, which may help them make better decisions about which projects and activities they can engage with prosumers for future knowledge sharing and creating prospective innovations. Recommendations for Researchers: Researchers may use this methodology and do similar analysis with different samples in Poland, the UK, and other countries, for many additional comparisons between different groups and countries. Moreover, a different methodology may be used for identifying prosumers’ engagement and knowledge sharing for processes improvement. Future Research: This study examined prosumers’ engagement from the prosumers’ standpoint. Therefore prosumers’ engagement from the company perspective should be explored in future research.

Model-Driven Development of Interoperable, Inter-Organisational Business Processes

2011 ◽  
pp. 119-143
Author(s):  
Harald Kühn ◽  
Marion Murzek ◽  
Gerhard Specht ◽  
Srdjan Zivkovic
Keyword(s):  
Business Process ◽  
Model Transformation ◽  
Development Process ◽  
Business Processes ◽  
High Rate ◽  
Modelling Language ◽  
Public And Private ◽  
Model Driven Development ◽  
Model Driven ◽  
Modelling Languages

Public and private organisations have a high rate of interaction, i.e. all their external business processes are de-facto inter-organisational. Besides traditional non-functional aspects, inter-organisational processes demand a high rate of interoperability. The authors present a model-driven development process explicitly considering interoperability levels as development process phases. Applying this development process has shown that it substantially raises the interoperability awareness for all associated actors. To further improve “common sense” between the involved actors, we use an integrated modelling language approach. For this, the metamodels of the used modelling languages are integrated using metamodel integration based on metamodel mappings and integration rules. The approach is demonstrated by integrating BPMN-based business process modelling and CCTS-based data modelling into a consolidated modelling language. Considering the integrated metamodel, the authors apply model transformation to re-use model information along the described development phases, e.g. business process definitions are used to generate skeletons for executable workflows and business document definitions are used to generate data model definitions and associated data schemata. The application of the model-driven development process, the metamodel integration as well as the model transformation is illustrated by a case study of electronic VAT statement transaction.

Incorporating Knowledge Sharing As a Sustainable Competitive Advantage with Business Processes

2013 ◽  
Vol 3 (3) ◽  
pp. 41-53
Author(s):  
Maziar Azimzadeh Irani ◽  
Mohd Zulkifli Mohd Ghazali ◽  
Hassan Mohd. Osman
Keyword(s):  
Competitive Advantage ◽  
Knowledge Sharing ◽  
Organizational Performance ◽  
Business Process ◽  
Business Processes ◽  
Management Decision ◽  
Future Research ◽  
Sustainable Competitive Advantage ◽  
Knowledge Based ◽  
Management Decision Making

Objective - This paper aims to clarify the importance of knowledge sharing application in businesses, and to illuminate the effect of knowledge sharing as the key compartment of knowledge management on business process and organizational performance based on current research. Finally, this paper endeavours to suggest a model and some recommendation for future research. Methodology/Technique - A qualitative method based on a comprehensive search of numerous leading databases has been utilized for the purpose of this study. Findings - Knowledge sharing influences organizational performance from diverse aspects like; management, decision making, and production procedure. In knowledge based societies, the ability of a company to create, sustain, and communicate knowledge has a major impact on its performance. Knowledge sharing is the basis of competitive advantage due to its implicit dimension and the complexity to imitate or substitute. Therefore, companies who are capable of achieving a successful knowledge sharing are likely to perform better. Novelty - Knowledge sharing affects business overall performance. Therefore, knowledge sharing should be incorporated into business processes in order to maintain a business, organizational performance at a competitive level. Type of Paper: Review Keywords: Knowledge Sharing; Business Process; Organizational Performance;Organizational Success; Competitive Advantage.

scholarly journals The Business Process Design Space for exploring process redesign alternatives

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Steven Gross ◽  
Katharina Stelzl ◽  
Thomas Grisold ◽  
Jan Mendling ◽  
Maximilian Röglinger ◽  
...  
Keyword(s):  
Conceptual Model ◽  
Business Process ◽  
Real World ◽  
Process Design ◽  
Business Processes ◽  
Design Space ◽  
Business Process Design ◽  
Content Type ◽  
Process Redesign ◽  
Design Alternatives

PurposeProcess redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process design point of view, and they provide limited procedural guidance on how to derive possible process design alternatives. This paper aims to provide structured guidance during the to-be process creation.Design/methodology/approachUsing design space exploration as a theoretical lens, the authors develop a conceptual model of the design space for business processes, which facilitates the systematic exploration of design alternatives along different dimensions. The authors utilized an established method for taxonomy development for constructing the conceptual model. First, the authors derived design dimensions for business processes and underlying characteristics through a literature review. Second, the authors conducted semi-structured interviews with professional process experts. Third, the authors evaluated their artifact through three real-world applications.FindingsThe authors identified 19 business process design dimensions that are grouped into different layers and specified by underlying characteristics. Guiding questions and illustrative real-world examples help to deploy these design dimensions in practice. Taken together, the design dimensions form the “Business Process Design Space” (BPD-Space).Research limitations/implicationsPractitioners can use the BPD-Space to explore, question and rethink business processes in various respects.Originality/valueThe BPD-Space complements existing approaches by explicating process design dimensions. It abstracts from specific process flows and representations of processes and supports an unconstrained exploration of various alternative process designs.

scholarly journals Integrating Exploitative and Explorative Thinking in Business Process Analysis: A Conceptual Model and Method

2021 ◽  
Vol 28 (1) ◽  
pp. 47-62
Author(s):  
Carina Alves ◽  
Higor Monteiro
Keyword(s):  
Conceptual Model ◽  
Expert Opinion ◽  
Business Process ◽  
Business Processes ◽  
Process Analysis ◽  
Opinion Survey ◽  
Business Process Analysis ◽  
Expert Opinion Survey

Ambidextrous BPM has gained increasing interest from researchers and practitioners in the last years. It refers to the ability to use exploitative and explorative capabilities in BPM projects. In this paper, we investigate how the integration of exploitative and explorative ideas can leverage the analysis of business processes. The key contributions of this paper are a conceptual model and a method that integrate ambidextrous thinking in a complementary way. Both artefacts were evaluated by means of an expert opinion survey. We also present a case study at an organisation that has implemented our proposed method. We believe that ambidextrous analysis of business processes enables organisations tackling current operational bottlenecks while simultaneously exploring external opportunities for designing innovation in business processes.

A Conceptual Model of SOA-Enabled Business Process and its Empirical Study

2012 ◽  
Vol 4 (1) ◽  
pp. 16-32
Author(s):  
Serdal Bayram ◽  
Özalp Vayvay ◽  
Süleyman Serdar Yörük
Keyword(s):  
Distributed Systems ◽  
Empirical Study ◽  
Conceptual Model ◽  
Business Process ◽  
Business Processes ◽  
Competitive Environment ◽  
Business Activity ◽  
Proposed Model ◽  
Market Requirements ◽  
Business Opportunities

In today’s strong competitive environment, business processes that answer customer needs are required to be flexible and agile so as not to miss business opportunities and to adopt new market requirements and new trends easily so business activity monitoring is becoming more crucial for enterprises. Although obstacles of the mass of hybrid and complex distributed systems make it an effortful issue, SOA researchers investigate solutions to eliminate them. This study proposes a conceptual model for SOA-enabled business process frameworks to identify components of such systems. The model consists of entities and their relationships represented by UML. The proposed model was tested in an international company where its business processes are well-defined and IT is seen as an important necessity for their implementation.

scholarly journals Designing Knowledge Sharing System for Statistical Activities in BPS—Statistics Indonesia

Data ◽  
2021 ◽  
Vol 6 (5) ◽  
pp. 48
Author(s):  
Dana Indra Sensuse ◽  
Viktor Suwiyanto ◽  
Sofian Lusa ◽  
Arfive Gandhi ◽  
Muhammad Mishbah ◽  
...  
Keyword(s):  
Knowledge Sharing ◽  
Business Process ◽  
Business Processes ◽  
Knowledge Map ◽  
Infrastructure Development ◽  
Knowledge Process ◽  
Development Framework ◽  
Knowledge Infrastructure ◽  
Process Oriented ◽  
System Methodology

Statistics of Indonesia’s (BPS) performance are not optimal since there is a lack of integration among business processes. This has resulted in unsynchronized data, unstandardized business processes, and inefficient IT investment. To encourage more qualified and integrated business processes, BPS should optimize the knowledge sharing process (KSP) among government employees in statistical areas. This study designed a Knowledge Sharing System (KSS) to facilitate KSP in BPS towards knowledge sharing improvement. The KSS manifested a hypothesis that the design of qualified knowledge management can facilitate an organization to overcome the lack of integration among business processes. Hence, BPS can avoid repetitive mistakes, improve work efficiency, and reduce the risk of failure. This study generated a business process-oriented KSS by combining soft system methodology with the B-KIDE (Business process-oriented Knowledge Infrastructure Development) Framework. It delivered research artifacts (a rich picture, CATWOE analysis (costumer, actor, transformation, weltanschauung, owner, environment), and conceptual model) to capture eight mechanisms of knowledge, map them into the knowledge process, and define the applicable technology. The KSS model has perceived a score of 0.40 using the Kappa formula that indicates the stakeholders’ acceptance. Therefore, BPS can leverage a qualified KSS towards the integrated business processes statistically while the hypothesis was accepted.

scholarly journals Prosumers’ Engagement in Business Process Innovation – The Case of Poland and the UK

10.28945/4229 ◽  
2019 ◽  
Keyword(s):  
Knowledge Sharing ◽  
Business Process ◽  
Business Processes ◽  
Process Innovation ◽  
Consumer Involvement ◽  
Survey Study ◽  
Future Research ◽  
Knowledge Based Economy ◽  
Customer Services ◽  
The Uk

[This Proceedings paper was revised and published in the 2019 issue of the Interdisciplinary Journal of Information, Knowledge, and Management, Volume 14.] Aim/Purpose: The main purpose of this paper is to identify prosumers’ engagement in business process innovation through knowledge sharing. Background: In the increasingly competitive knowledge-based economy, companies must seek innovative methods of doing business, quickly react to consumer demand, and provide superior value to consumers. Simultaneously, contemporary consumers, named “prosumers”, want to be active co-creators of value and satisfy their consumption needs through collaboration with companies for co-creation, co-design, co-production, co-promotion, co-pricing, co-distribution, co-consumption, and co-maintenance. Consequently, consumer involvement in development and improvement of products and business process must be widely analyzed in various contexts. Methodology: The research is a questionnaire survey study of 388 prosumers in Poland and 76 in the UK. Contribution The contribution of this research is twofold. First, it identifies how prosumers can be engaged in business processes through knowledge sharing. Second, it investigates the differences between Poland- and UK-based prosumers in engagement in business process. Findings: The study found that prosumers are engaged in knowledge sharing at each stage of the business process innovation framework. However, there are differences in the types of processes that draw on prosumers’ engagement. Prosumers in Poland are found to engage mostly in the business process of developing and managing products, whereas prosumers in the UK engage mostly in the business process of managing customer services. Recommendations for Practitioners: This study provides practitioners with guidelines for engaging prosumers and their knowledge sharing to improve process innovation. Companies gain new insight from these findings about prosumers’ knowledge sharing for process innovation, which may help them make better decisions about which projects and activities they can engage with prosumers for future knowledge sharing and creating prospective innovations. Recommendations for Researchers: Researchers may use this methodology and do similar analysis with different samples in Poland, the UK, and other countries, for many additional comparisons between different groups and countries. Moreover, a different methodology may be used for identifying prosumers’ engagement and knowledge sharing for processes improvement. Future Research: This study examined prosumers’ engagement from the prosumers’ standpoint. Therefore prosumers’ engagement from the company perspective should be explored in future research.

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