Defining and Understanding ERP Systems

2005 ◽  
pp. 772-778 ◽  
Author(s):  
David Sammon ◽  
Frédéric Adam
Keyword(s):  
Enterprise Resource Planning ◽  
Software Industry ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Planning Systems ◽  
Chain Management ◽  
Software Market ◽  
Enterprise Resource Planning Systems

The last 15 years have seen the emergence on the software market of a category of software called Enterprise Resource Planning systems or ERP, which has become the focus of both researchers and practitioners in the information systems area. At this time, the ERP software market is one of the fastest growing markets in the software industry with long-term growth rates of 36-40%. Some estimates put the eventual size of the market by the year 2010 at US$1 trillion (Bingi et al., 1999). Since these estimates have been put forward, the ERP market has slowed down, but the overall growth of the enterprise-wide application market is still quite strong, thanks to a number of additional segments, such as Customer Relationship Management (CRM) and Supply Chain Management (SCM). Also, more recently, a new trend is emerging in the market: the re-implementation and extension of ERP, referred to as ERP II (Humphries and Jimenez, 2003).

scholarly journals The Role of Enterprise Resource Planning Systems ERP in Improving Customer Relationship Management CRM: An Empirical Study of Safeway Company of Jordan

2018 ◽  
Vol 13 (8) ◽  
pp. 86 ◽  
Author(s):  
Nader Aljawarneh ◽  
Ziyad Saleh Alomari
Keyword(s):  
Customer Relationship Management ◽  
Enterprise Resource Planning ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Erp Systems ◽  
Enterprise Resource Planning Systems ◽  
Effective Role ◽  
Descriptive Approach

The study aim is identifying the role of ERP systems in improving CRM at Safeway Company of Jordan. Employees (No. 210) at Safeway-Jordan were recruited in the study. The researcher adopted a diagnostic descriptive approach, and constructed two tests to measure; the ERP systems and CRM in Safeway-Jordan. The correlation between ERP systems and CRM at Safeway from employee’s perspective was statistically significant. Considering the aforementioned findings, the study recommended that Safeway and other enterprises to use ERP systems and to implement them in prompting CRM for their effective role in improving CRM; it also recommends carefulness inhiring vendors and sales representatives.

Semantically Modeled Enterprise Databases

2005 ◽  
pp. 601-606
Author(s):  
Cheryl L. Dunn ◽  
Severin V. Grabski
Keyword(s):  
Enterprise Resource Planning ◽  
Semantic Representation ◽  
Resource Planning ◽  
Relevant Information ◽  
Customer Relationship ◽  
Planning Systems ◽  
Advanced Planning Systems ◽  
Advanced Planning ◽  
Enterprise Resource Planning Systems ◽  
Underlying Reality

A semantically modeled enterprise database is a reflection of the reality of the activities in which an enterprise engages and the resources and people involved in those activities. Many organizations have invested immense sums of money in enterprise resource planning systems (ERP) and associated “bolt-on” applications such as customer relationship management (CRM) and advanced planning systems (APS). A significant portion of the value of these systems is in the integrated database and associated data warehouse. To maximize value, the database should serve as a semantic representation of the organization. Otherwise, relevant information needed to reflect the organization’s activities may be omitted or may be stored in such a way that the underlying reality is hidden or disguised and is therefore of no use to decision makers.

An Empirical Study on the Role of Enterprise Resource Planning Systems (ERP) in Improving Customer Relationship Management (CRM) with special reference to Reliance Company PVT LTD in Chennai

GIS Business ◽  
2019 ◽  
Vol 14 (6) ◽  
pp. 392-405
Author(s):  
Dr. N. Purusothaman ◽  
Dr. B. Meena ◽  
Dr. S. Nagajothi ◽  
Dr. S. Muthukumaravel
Keyword(s):  
Customer Relationship Management ◽  
Enterprise Resource Planning ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Erp Systems ◽  
Enterprise Resource Planning Systems ◽  
Effective Role ◽  
Descriptive Approach

The study aim in identifying the role of ERP systems in improving CRM at Reliance Company of Chennai. Employees at Reliance Company Pvt Ltd were the respondents in the study. The researcher adopted a diagnostic descriptive approach, and constructed two tests to measure; the ERP systems and CRM in Reliance Company-Chennai. The correlation between ERP systems and CRM at Reliance Company from employee’s perspective was statistically significant. Considering the aforementioned findings, the study recommended that Reliance Company and other enterprises to use ERP systems and to implement them in prompting CRM for their effective role in improving CRM; it also recommends carefulness in hiring vendors and sales representatives.

An Implementation View of Value

2011 ◽  
pp. 1-9
Author(s):  
Craig LeClair
Keyword(s):  
Supply Chain ◽  
Enterprise Resource Planning ◽  
Information Technologies ◽  
Business Processes ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Chain Management ◽  
Level Information ◽  
Enterprise Level

Enterprise-level information systems are the information technologies (IT) that firms use to support their core business processes, such as sales, finance and operations. Well-known examples of these include enterprise resource planning (ERP), customer relationship management (CRM), business intelligence (BI) and supply chain management (SCM). There are also thousands of more specialized applications.

The Dynamics of Electronic Supply Chains and Enterprise Resource Planning Systems

2020 ◽  
pp. 1766-1782
Author(s):  
Jean C. Essila
Keyword(s):  
Enterprise Resource Planning ◽  
New World ◽  
Production Systems ◽  
Raw Materials ◽  
Resource Planning ◽  
Planning Systems ◽  
Chain Management ◽  
Market Shares ◽  
Enterprise Resource Planning Systems ◽  
The World

Businesses around the world experience many challenges to acquire raw materials, parts, subassemblies, and the other necessary inputs to their production systems. As businesses are all moving into the e-commerce platform to gain market shares, they realize that electronic supply chain management (e-SCM) powered by enterprise resource planning systems (ERPs) are the new norms and no business organization can operate without both in the new world of e-commerce. Little attention has been devoted to e-SCM dynamic with ERP and the challenges they pose to organizations. In the e-commerce environment, e-SCM is among the most important factors to organizational success. Effective e-SCM can enhance competitiveness and increase market share leading a higher profitability. Nevertheless, the new e-SCM professionals and other actors must understand the factors that undergird e-SCM performance, their drivers, and the necessity of fully functional ERPs for an effective e-SCM.

Challenges Facing Electronic Supply Chains in the New E-Commerce Landscape

2021 ◽  
Vol 5 (2) ◽  
pp. 1-17
Author(s):  
Jean C. Essila ◽  
Jaideep Motwani ◽  
Farouq Alhourani
Keyword(s):  
Supply Chains ◽  
Enterprise Resource Planning ◽  
New World ◽  
Resource Planning ◽  
The Internet ◽  
Business Organization ◽  
Planning Systems ◽  
Chain Management ◽  
Market Shares ◽  
Enterprise Resource Planning Systems

As organizations are all moving into the e-commerce platform to gain market shares, they realize that electronic supply chain management (e-SCM) powered by enterprise resource planning systems (ERPs) are the new norms and no business organization can operate without both in the new world of e-commerce. Because business via the internet requires different fulfillment approaches, traditional drivers of regular supply chains are no longer adequate for explaining how e-SCM performance is driven. Little attention has been devoted to e-SCM dynamic with ERP and the challenges they pose to organizations. In the e-commerce environment, e-SCM is among the most important factors to organizational success. Effective e-SCM can enhance competitiveness and increase market share leading a higher profitability. Nevertheless, the new e-SCM professionals and other actors must understand the factors that undergird e-SCM performance, their drivers, and the necessity of fully functional ERPs for an effective e-SCM.

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