The Demise of a Business-to-Business Portal

2009 ◽  
pp. 1373-1395
Author(s):  
Arthur Tatnall ◽  
Alex Pliaskin

This chapter describes the development and ultimate demise of the Bizewest portal in the Western Region of Melbourne, Australia. We argue that no matter how good the portal software, the final success or failure of the portal is primarily related to how well it is adopted and used. We begin by discussing the concept and benefits of Web portals, and especially those that are applicable to SMEs, as the Bizewest portal was primarily aimed at SMEs. We describe how the portal was conceived and developed, and the difficulty that its proponents had in persuading regional SMEs to change their business processes to make best use of online trading with each other. The research was socio-technical in nature, and was based on considering this innovation through the lens of innovation translation, informed by actor-network theory. Although Bizewest has ceased operations, the portal project must be considered a success, as it produced substantial benefits.

Author(s):  
Arthur Tatnall ◽  
Alex Pliaskin

This chapter describes the development and ultimate demise of the Bizewest portal in the Western Region of Melbourne, Australia. We argue that no matter how good the portal software, the final success or failure of the portal is primarily related to how well it is adopted and used. We begin by discussing the concept and benefits of Web portals, and especially those that are applicable to SMEs, as the Bizewest portal was primarily aimed at SMEs. We describe how the portal was conceived and developed, and the difficulty that its proponents had in persuading regional SMEs to change their business processes to make best use of online trading with each other. The research was socio-technical in nature, and was based on considering this innovation through the lens of innovation translation, informed by actor- network theory. Although Bizewest has ceased operations, the portal project must be considered a success, as it produced substantial benefits.


Author(s):  
Arthur Tatnall

The topic of Web Portals, despite appearing to cover quite a narrow area, is an extremely diverse one. Amongst other things, it covers the technology of portals, how portal software is implemented and the many and varied applications and business uses to which portals can be put. This chapter investigates various approaches to portals research, concentrating on research related to the human aspects of portals and portal applications. It also introduces the idea that as a portal must be adopted before it can be used a worthwhile approach is to consider the portal as an innovation. The chapter then distinguishes between inventions and innovations and argues that there is nothing automatic about adoption of an innovation, and that this adoption can best be investigated through the lens of innovation theory. In particular, the chapter looks at how innovation translation, from actor-network theory, can be used in this regard and offers examples of how this can be done.


JURTEKSI ◽  
2020 ◽  
Vol 7 (1) ◽  
pp. 89-94
Author(s):  
Suryo Widiantoro ◽  
Yodi Yodi

Abstract: Higher education is an institution engaged in services that provides services to internal and external consumers consisting of students, stakeholders and alumni both academically and non academically. The services provided determine the satisfaction of consumers. Higher education values are manifested in the form of accreditation. The value of accreditation is expected to be in accordance with the quality culture that runs in universities. To ensure customer satisfaction, universities must always evaluate the service policies provided based on established university standards. Evaluation is done by conducting an internal university quality audit. In the future, this activity will be routinely carried out to ensure that activities in higher education are in accordance with the standards set as a process for implementing a higher education quality culture. This is expected to be able to encourage the superior value of higher education accreditation by conducting analysis, costs and providing advice to support decisions by the highest leadership. The application of this framework analysis uses the Actor Network Theory approach to see the relationship between actors in the application of information technology so that the resulting information system is acceptable and in accordance with existing business processes at universal universities. The results of this study are a framework for making information systems based on the results of web-based ANT analysis.            Keywords: actor network theory; audit; iaps 4.0; it framework; internal quality of PT  Abstrak: Perguruan tinggi merupakan suatu lembaga yang bergerak dibidang jasa yang memberikan pelayanan kepada para konsumen internal dan eksternal yang terdiri dari mahasiswa, stakeholder dan alumni baik secara akademik dan non akademik. Pelayanan yang diberkan menentukan kepuasan para kosumen. Nilai perguruan tinggi diwujudkan dalam bentuk akreditasi. Nilai akreditasi diharapkan sesuai dengan budaya mutu yang berjalan didalam pergurua tinggi. Untuk menjamin kepuasan konsumen maka, perguruan tinggi harus selalu melakukan evaluasi terhadap kebijakan pelayanan yang diberikan berdasarkan standar perguruan tinggi yang ditetapkan. Evaluasi dilakukan dengan cara melakukan kegiatan audit mutu internal perguruan tinggi. Kegiatan ini kedepannya secara rutin dilakukan untuk memastikan aktivitas didalam perguruan tinggi sesuai dengan standar yang ditetapkan sebagai proses untuk menerapkan budaya mutu perguruan tinggi. Hal ini diharapkan mampu mendorong nilai unggul akreditasi perguruan tinggi dengan melakukan analisis, penilaian dan pemberian saran sebagai pendukung pengambilan keputusan oleh pimpinan tertinggi.  Penerapan analisis kerangka kerja ini menggunakan pendekatan Actor Network Theory untuk melihat hubungan antara actor dalam penerapan teknologi informasi sehingga system informasi yang dihasilkan dapat diterima dan sesuai dengan bisnis proses yang ada pada universitas universal. Hasil dari penelitian ini adalah sebuah kerangka pikir untuk pembuatan system informasi berdasarkan hasil analisis ANT berbasis web. Kata kunci: actor network theory; audit; iaps 4.0; kerangka kerja ti; mutu internal PT


Author(s):  
Huda Ibrahim ◽  
Hasmiah Kasimin

An effi cient and effective information technology transfer from developed countries to Malaysia is an important issue as a prerequisite to support the ICT needs of the country to become not only a ICT user but also a ICT producer. One of the factors that infl uences successful information technology transfer is managing the process of how technology transfer occurs in one environment. It involves managing interaction between all parties concerned which requires an organized strategy and action toward accomplishing technology transfer objective in an integrated and effective mode. Using a conceptual framework based on the Actor Network Theory (ANT), this paper will analyse a successful information technology transfer process at a private company which is also a supplier of information technology (IT) products to the local market. This framework will explain how the company has come up with a successful technology transfer in a local environment. Our study shows that the company had given interest to its relationships with all the parties involved in the transfer process. The technology transfer programme and the strategy formulated take into account the characteristics of technology and all those involved.  


2017 ◽  
Vol 23 (2) ◽  
pp. 100-121
Author(s):  
Michel Chambon

This article explores the ways in which Christians are building churches in contemporary Nanping, China. At first glance, their architectural style appears simply neo-Gothic, but these buildings indeed enact a rich web of significances that acts upon local Christians and beyond. Building on Actor-Network Theory and exploring the multiple ties in which they are embedded, I argue that these buildings are agents acting in their own right, which take an active part in the process of making the presence of the Christian God tangible.


2020 ◽  
Vol 5 ◽  
pp. 94-106
Author(s):  
Y.M. Iskanderov ◽  
◽  
M.D. Pautov

Aim. The use of modern information technologies makes it possible to achieve a qualitatively new level of control in supply chains. In these conditions, ensuring information security is the most important task. The article shows the possibilities of applying the spatial concepts of the actor-network theory in the interests of forming a relevant intelligent information security management system for supply chains. Materials and methods. The article discusses a new approach based on the provisions of the actor-network theory, which makes it possible to form the structure of an intelligent information security control system for supply chains, consisting of three main functional blocks: technical, psychological and administrative. The incoming information security threats and the relevant system responses generated through the interaction of the system blocks were considered as enacting the three Law’s spaces: the space of regions, the space of networks and the space of fl uids. Results. It is shown that the stability of this system in the space of networks is a necessary condition for its successful functioning in the space of regions, and its resilience in the space of fl uids gained through the dynamic knowledge formation helps overcome the adverse effects of the fl uidity. The problems of the intentional / unintentional nature of information security threats, as well as the reactivity / proactivity of the corresponding responses of the intelligent information security management system for supply chains are investigated. Conclusions. The proposed approach showed the possibility of using such an interdisciplinary tool in the fi eld of information security as the concepts of the actor-network theory. The intelligent information security control system built on its basis ensures that almost all the features of solving information security problems in supply chains are taken into account.


2020 ◽  
Author(s):  
Milena Heinsch ◽  
Tania Sourdin ◽  
Caragh Brosnan ◽  
Hannah Cootes

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