Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

2010 ◽  
pp. 28-47
Author(s):  
Flavio Corradini
Keyword(s):  
Quality Assessment ◽  
Reference Model ◽  
Shared Services ◽  
Government Services ◽  
Government Quality ◽  
Digital Services ◽  
Quality Value ◽  
Quality Features

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.

Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

2010 ◽  
pp. 1100-1118
Author(s):  
Flavio Corradini
Keyword(s):  
Quality Assessment ◽  
Reference Model ◽  
Shared Services ◽  
Government Services ◽  
Government Quality ◽  
Digital Services ◽  
Quality Value ◽  
Quality Features

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.

scholarly journals Academic Libraries as user-centered organizations. Case study: Quality of services provided by LBUS Library

2021 ◽  
Vol 342 ◽  
pp. 09002
Author(s):  
Elena Mărginean ◽  
Claudiu Vasile Kifor
Keyword(s):  
Quality Of Services ◽  
Library Services ◽  
Services Research ◽  
Individual Level ◽  
Digital Era ◽  
Digital Services ◽  
To Come ◽  
Almost All

Ever-growing digital services determine libraries to update almost all of their activities. Traditional library services must be transformed into electronic libraries, and library specialists must always be prepared for advanced digital services to come. Thus, libraries in the digital era must offer digital deposit services, digitisation services, research data management, metadata creation, digital cataloguing and conserving, and counselling in what regards digital copyrights, informational alphabetising. In this article, the emphasis falls on the necessity of developing and transforming libraries, bringing awareness to their role and their importance for society and at an individual level.

scholarly journals Performance Predictive Analytics for Operations Management of Shared Services

2020 ◽  
Keyword(s):  
Knowledge Sharing ◽  
Operations Management ◽  
Predictive Analytics ◽  
Shared Services ◽  
Partner Organization ◽  
Shared Service ◽  
Individual Partner

Shared services have been widely used in many organizations as an alternative to outsourcing. For shared services, common services are standardized and consolidated across multiple organizations to reduce the operational cost and to increase information and knowledge sharing. Two major advantages of shared services over outsourcing are long-term stable cost-saving and knowledge sharing. One important aspect of successful operations management of shared services is to ensure the quality of services delivered by a shared service provider to each individual partner organization. This paper proposes a performance predictive analytics framework for operations management of shared services. The paper presents a case study to demonstrate the usefulness and effectiveness of this framework.

Maturity assessment of HRM processes based on HR process survey tool: a case study

2018 ◽  
Vol 24 (3) ◽  
pp. 610-634 ◽  
Author(s):  
Milad Shams Zare ◽  
Reza Tahmasebi ◽  
Hamidreza Yazdani
Keyword(s):  
Human Resource ◽  
Reference Model ◽  
Capability Development ◽  
Self Assessment ◽  
Content Type ◽  
Survey Tool ◽  
Hr Management ◽  
Level 2

Purpose The purpose of this paper is to assess the maturity of human resource management (HRM) processes of the Sazehgostar Co. based on human resource (HR) process survey tool (PST) and provide solutions for them. Design/methodology/approach The HR PST was adopted as the reference model. Data were collected through interviews with HR experts and reviewing organisational documents. A scoring system (based on RADAR logic) is introduced to score the interviews and documents. Findings Each element of HR PST consists of ten maturity levels. The results of the assessment showed that the overall average of the organisation’s HRM processes maturity is at level 2. The process of data management and HR systems with a score of five received the highest score, and the organisational capability development, talent management and rewards and recognition processes with a score of 1 received the lowest score. Practical implications These findings enable management and HR management to measure the quality of HR processes and help them to prioritise development actions. Originality/value The existing literature does not present empirical research in the field of the maturity of HRM. Also, the analysis method used in this study will help organisations to perform self-assessment and determine the maturity of their processes.

scholarly journals Translation Quality Assessment of Proverbs from English into Arabic: The Case Study of One Thousand and One English Proverbs Translated into Arabic

2020 ◽  
Author(s):  
Bodour Abdulaziz Alfaleh
Keyword(s):  
Error Analysis ◽  
Quality Assessment ◽  
Analysis Model ◽  
Language And Culture ◽  
Lexical Choice ◽  
Translation Quality ◽  
Literal Translation ◽  
Translation Errors

Proverbs are very important in every language and culture. However, translators sometimes mistranslate them. Thus, this study sheds light on the translation quality assessment of proverbs. These proverbs are collected from One thousand and one English proverbs translated into Arabic by Omar Jabak. This study aims at pointing out the most frequently used strategies for translating proverbs, and investigating how far Na Pham's error analysis model is appropriate for the description and assessment of the strategies used in translating these proverbs. Na Pham's error analysis model is used to identify comprehension, linguistic and translation errors. Moreover, this study aims at detecting the most common errors under each strategy used. The findings of this study show that Na Pham's error analysis model is appropriate for the assessment. It also reveals that there are certain types of errors which are committed more often than others. In addition, it uncovers that the types of errors detected when translating proverbs using partial equivalence and paraphrasing are very similar. Comprehension errors, giving an inaccurate meaning, and distorting the meaning are the most frequently detected errors when translating proverbs using partial equivalents and paraphrasing. On the other hand, wrong lexical choice and too-literal translation are the most frequently detected errors when using literal translation. Finally, this study suggests solutions for improving the quality of Arabic translations of proverbs. In addition, some recommendations for further studies are suggested.

scholarly journals Quality Assessment of Digital Elevation Models in a Treeless High-Mountainous Landscape A Case Study from Mount Aragats, Armenia

2021 ◽  
Author(s):  
Pavol Hnila ◽  
Julia Elicker
Keyword(s):  
Quality Assessment ◽  
Reference Data ◽  
Reference Model ◽  
Digital Elevation Models ◽  
Digital Elevation ◽  
Mountainous Landscape ◽  
Suitable Reference

Global Digital Elevation Models (DEMs) are widely employed in geoarchaeology. Usually, their adequacy for particular landscapes is not tested. We assessed 30m-resolution-DEMs (ASTER, SRTM, ALOS, EU-DEM, NASADEM, NEXTMap) with local precision datasets. Our results reveal considerable differences (ASTER unsuitable for the region, NEXTMap and EU-DEM fit most closely to our reference model). This outcome does not necessarily apply to all similar regions. It rather stresses the need for a check of DEMs’ quality in any given study area, and it encourages the use of detailed topographic visualisations of DEMs in absence of suitable reference data.

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