An Agent System to Manage Knowledge in CoPs

2011 ◽

pp. 80-98

Keyword(s):

Knowledge Management ◽

Communities Of Practice ◽

Trust Model ◽

Knowledge Bases ◽

Management Systems ◽

Artificial Agents ◽

Knowledge Management Systems ◽

Agent Architecture ◽

Geographically Distributed ◽

Multi Agent

This paper proposes a multi-agent architecture and a trust model with which to foster the reuse of information in organizations which use knowledge bases or knowledge management systems. The architecture and the model have been designed with the goal of giving support to communities of practices which are a means of sharing knowledge. However, members of these communities are currently often geographically distributed, and less trust therefore exists among members than in traditional co-localizated communities of practice. This situation has led us to propose our trust model, which can be used to calculate what piece of knowledge is more trustworthy. The architecture’s artificial agents will use this model to recommend the most appropriate knowledge to the community’s members.

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Fostering Knowledge Reuse in Communities of Practice by Using a Trust Model and Agents

International Journal of Information Technology & Decision Making ◽

10.1142/s0219622015500182 ◽

2017 ◽

Vol 16 (05) ◽

pp. 1409-1439

Author(s):

Juan Pablo Soto ◽

Aurora Vizcaíno ◽

Mario Piattini

Keyword(s):

Knowledge Management ◽

Communities Of Practice ◽

Community Of Practice ◽

Trust Model ◽

Knowledge Reuse ◽

Agent Architecture ◽

Trust Value ◽

Sources Of Knowledge ◽

Geographically Distributed ◽

Multi Agent

Currently, knowledge management is a key issue for companies as it gives them a competitive advantage. A Community of Practice (CoP) is a means to encourage employees to manage knowledge and enables them to exchange knowledge and experience. Members of these communities, however, are often geographically distributed. This hinders the development of feelings of trust between their members, which limits knowledge reuse. Our proposal seeks to minimize the effect of lack of trust between CoP members, thereby fostering the exchange of knowledge. To achieve this goal, we propose a trust model to calculate trust among CoP members, along with a multi-agent architecture to automatically manage the trust model in a CoP. The agents calculate a trust value in each situation, taking the user’s profile into account. We also present a tool that recommends sources of knowledge and documents that are trustworthy.

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A Proposed Framework for Designing Sustainable Communities for Knowledge Management Systems

Examining the Concepts, Issues, and Implications of Internet Trolling ◽

10.4018/978-1-4666-2803-8.ch015 ◽

2013 ◽

pp. 226-245

Author(s):

Lakshmi Goel ◽

Elham Mousavidin

Keyword(s):

Knowledge Management ◽

Communities Of Practice ◽

Management Systems ◽

Knowledge Management Systems ◽

Sustainable Communities ◽

British Petroleum ◽

Almost All ◽

Oil Company ◽

Practical Implications ◽

Network Component

Despite considerable academic and practitioner interest in knowledge management, success of knowledge management systems is elusive. This chapter provides a framework which suggests that KM success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implications on organizational practices. A growing body of literature in KM recognizes the importance of communities that foster collaborative learning in organizations and almost all KMS have a ‘network’ component that facilitates connecting people in communities of practice. Evidence has shown that communities have been a key element in KMS of many companies including Xerox PARC, British Petroleum Co., Shell Oil Company, Halliburton, IBM, Proctor and Gamble, and Hewlett Packard.

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A Proposed Framework for Designing Sustainable Communities for Knowledge Management Systems

Web-Based Learning Solutions for Communities of Practice ◽

10.4018/978-1-60566-711-9.ch015 ◽

2010 ◽

pp. 210-229

Author(s):

Lakshmi Goel ◽

Elham Mousavidin

Keyword(s):

Knowledge Management ◽

Communities Of Practice ◽

Management Systems ◽

Knowledge Management Systems ◽

Sustainable Communities ◽

British Petroleum ◽

Almost All ◽

Oil Company ◽

Practical Implications ◽

Network Component

Despite considerable academic and practitioner interest in knowledge management, success of knowledge management systems is elusive. This chapter provides a framework which suggests that KM success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implications on organizational practices. A growing body of literature in KM recognizes the importance of communities that foster collaborative learning in organizations and almost all KMS have a ‘network’ component that facilitates connecting people in communities of practice. Evidence has shown that communities have been a key element in KMS of many companies including Xerox PARC, British Petroleum Co., Shell Oil Company, Halliburton, IBM, Proctor and Gamble, and Hewlett Packard.

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Developing Knowledge Management Systems from a Knowledge-Based and Multi-Agent Approach

Software Applications ◽

10.4018/978-1-60566-060-8.ch052 ◽

2009 ◽

pp. 817-833

Author(s):

Aurora Vizcaíno ◽

Juan Pablo Soto ◽

Javier Portillo-Rodríguez

Keyword(s):

Knowledge Management ◽

Software Agents ◽

Knowledge Flows ◽

Management Systems ◽

Knowledge Management Systems ◽

Technical Aspects ◽

Knowledge Based ◽

Retrieval Technique ◽

Multi Agent ◽

Developing Knowledge

Developing knowledge management systems is a complicated task since it is necessary to take into account how the knowledge is generated, how it can be distributed in order to reuse it, and other aspects related to the knowledge flows. On the other hand, many technical aspects should also be considered such as what knowledge representation or retrieval technique is going to be used. To find a balance between both aspects is important if we want to develop a successful system. However, developers often focus on technical aspects, giving less importance to knowledge issues. In order to avoid this, we have developed a model to help computer science engineers to develop these kinds of systems. In our proposal we first define a knowledge life cycle model that, according to literature and our experience, ponders all the stages that a knowledge management system should give support to. Later, we describe the technology (software agents) that we recommend to support the activities of each stage. The article explains why we consider that software agents are suitable for this end and how they can work in order to reach their goals. Moreover, a prototype that uses these agents is also described.

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The Impact of Intelligent Interfaces on the Performance of Knowledge Base Systems

IRA-International Journal of Technology & Engineering (ISSN 2455-4480) ◽

10.21013/jte.v4.n2.p1 ◽

2016 ◽

Vol 4 (2) ◽

pp. 84

Author(s):

Abid Thyab Al Ajeeli

Keyword(s):

Knowledge Management ◽

Knowledge Base ◽

Knowledge Bases ◽

Management Systems ◽

Knowledge Management Systems ◽

Knowledge Based ◽

Experimental Systems ◽

Knowledge Base Systems ◽

The Right ◽

The Impact

<div>Although Knowledge is recognized as a strategic force in organizations, knowledge creation and management is not simply the capture and storage of items of information. It requires the storage and processing of associations through which meaning can be derived from the information. Association can be represented in explicit and observable forms in a knowledge base. The paper discusses issues relating to design a better quality interactive interface system for human to have a dialog with the knowledge management systems. At the same time, the paper investigates the ease of evaluation and implementation of a knowledge management system. It performs a major role in providing users with capabilities of dealing with underlying systems. Designing a good interface style using knowledge bases can have a profound effect on the nature of the dialog. Interfacing a knowledge base oriented system can be seen as a dialog between the knowledge base and the user. It plays a major role in providing users with capabilities that deal with underlying systems. Designing a good interface style can have a profound effect on the nature of the dialog. Design of a user interface involves determining approaches in which users interact with the knowledge-based system. The design process, can be complex and multifaceted, begins by identifying system users, through classification of them to understanding their characteristics. The study investigates the improvement of performance by performing an actual study of many experimental systems sufficient to provide judgments for taking the right decision. Results confirm that a good interface has a great impact on the performance of knowledge management systems. </div>

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Sustainable Communities for Knowledge Management Systems in the New Technological Era

Ubiquitous Developments in Knowledge Management ◽

10.4018/978-1-60566-954-0.ch021 ◽

2010 ◽

pp. 341-360

Author(s):

Elham Mousavidin ◽

Lakshmi Goel

Keyword(s):

Knowledge Management ◽

Communities Of Practice ◽

Virtual Worlds ◽

Social Networking Sites ◽

Social Systems ◽

Management Systems ◽

Knowledge Management Systems ◽

Sustainable Communities ◽

Community Needs ◽

Almost All

The topic of knowledge management has received considerable attention in research as well as practice. However, the success of knowledge management systems remains elusive. This chapter provides a framework, which suggests that knowledge management success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implications for organizations. A growing body of literature in knowledge management recognizes the importance of communities that foster collaborative learning in organizations and almost all knowledge management systems have a ‘network’ component that facilitates connecting people in communities of practice. Technological advancements in social systems such as weblogs, wikis, social networking sites, and virtual worlds enable new ways in which such communities can be supported. This study takes into account affordances of these technologies in facilitating knowledge management. This study draws on literature in knowledge management and communities of practice to arrive at properties of a community that make it sustainable. These properties can then be viewed as a blueprint of what a community needs to have to achieve its function of fostering collaboration and hence, generating knowledge. In sum, this research is intended to help practitioners arrive at how best to design communities in knowledge management systems.

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Autopoietic Knowledge Management Systems

Advances in Human Resources Management and Organizational Development - Handbook of Research on Autopoiesis and Self-Sustaining Processes for Organizational Success ◽

10.4018/978-1-7998-6713-5.ch018 ◽

2021 ◽

pp. 364-379

Author(s):

Mariusz Żytniewski

Keyword(s):

Knowledge Management ◽

Knowledge Bases ◽

Management Systems ◽

Knowledge Management Systems ◽

Learning And Development ◽

Knowledge Processes ◽

It Systems ◽

Organisational Knowledge ◽

Generate Process ◽

Technical Solutions

Knowledge management in an organisation is a key activity that aims to improve the organisation's competitiveness through gathering, processing, storing, and sharing of organisational knowledge. Socio-technical solutions designed to support knowledge management are systems for managing knowledge in an organisation. IT systems can support employees in their knowledge processes as well as independently generate, process, and codify knowledge, thus supporting the processes of organisational learning and development of knowledge bases. The cyclical and recurrent character of activities, both in terms of the interactions between process participants in organisations and actions of IT systems themselves, can be perceived in terms of autopoiesis, which explains the significance of knowledge management systems in organisational knowledge processing. The aim of this chapter is to analyse a knowledge management system through the lens of autopoietic perception of the activities taking place in an organisation, which are performed in poietic space.

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