Establishing Knowledge Management Model of Quality Management Systems for Higher Education Institutions

2022 ◽  
pp. 90-118
Author(s):  
Mohammad FakhrulNizam Mohammad ◽  
Rusli Abdullah ◽  
Marzanah A. Jabar ◽  
Rozi Nor Haizan Nor
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Quality Management ◽  
Conceptual Knowledge ◽  
Higher Education Institutions ◽  
Management Model ◽  
Management Systems ◽  
Quality Management Systems ◽  
Leadership Culture ◽  
Management Standards

Knowledge management is a valuable antecedent in enhancing the competitive advantage and sustainability of an organization. Various quality management standards acknowledge the necessities and importance of knowledge management within quality management since both areas complement each other. Therefore, this state drives the need to conduct more knowledge management research related to quality management. However, research on knowledge management within quality management systems specifically in higher education institutions is still underexplored. This chapter attempts to explore the establishment of a knowledge management model in supporting the implementation of quality management standards. Several knowledge management enabler factors are suggested, namely strategic focus and leadership, culture, organization, structure, technology, processes, top management, measurement, knowledge, and people. An empirical study is suggested in the future to further support the conceptual knowledge management model established in this chapter.

scholarly journals Quality Management in the Higher Education of the Republic of Moldova as a Framework for University Performance

2017 ◽  
Vol 64 (4) ◽  
pp. 431-446 ◽  
Author(s):  
Veronica Prisacaru ◽  
Aurelia Litvin
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Performance Management ◽  
Management System ◽  
Higher Education Institutions ◽  
Management Systems ◽  
Quality Management Systems ◽  
Republic Of Moldova ◽  
The Republic ◽  
And Performance

Abstract This investigation is focused on two objectives: 1) explaining the relationship between quality management and performance management in higher education; 2) evaluating the existing quality management systems in the higher education institutions of the Republic of Moldova. In order to accomplish the first objective, a comparative theoretical analysis of the quality management and performance management was carried out in terms of common aspects and distinctive peculiarities. Consequently, it was reasoned that the performance management system of a higher education institution is created and functions on the basis of the quality management system by extending the area of the quality objectives to the level at which they will ensure performance or, in other terms, by moving towards excellence. In order to achieve the second objective, an opinion survey for the teaching and managerial staff from 6 universities was carried out. As a consequence of processing the obtained results, there were identified problems related to the functioning of the quality management systems. The investigation resulted in the formulation of a set of recommendations for the higher education institutions of the Republic of Moldova in order to increase the efficiency of the quality management systems functioning and thus to ensure an efficient management.

scholarly journals New Opportunities for Education Quality Management Systems Improvement at Higher Education Institutions

2019 ◽  
pp. 499-509
Author(s):  
Alexander Isayev ◽  
Elena Pyanzina
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Educational Process ◽  
Education Quality ◽  
Management Systems ◽  
Quality Management Systems ◽  
Feedback Information

This paper aims at researching new opportunities for improving education quality management systems at higher education institutions. Methods of analyzing data procured from documents and expert estimates were used in the research. The paper analyzes main disadvantages of the existing education quality management systems at higher education institutions and indicates the cause thereof. Issues of education quality improvement are explored, based on increasing the volume of feedback information in colleges’ electronic information and educational environment. The authors have developed tools for improving the volume and quality of feedback information received within the educational process; they provide a description of these tools. Quality map of the current educational process determines the criteria for evaluating the academic process based on feedback indicators, while monitoring of the current academic process helps procure these. Based on these tools, the model of an improved quality management system is provided, which applies the strategy of management by deviations, mechanisms of quick management and mid-term planning of developing the college’s educational system. Conditions ensuring successful implementation of the new mechanisms of education quality management system at a higher education institution are analyzed. Overall, the paper demonstrates new opportunities for developing the education quality management systems at a higher education institution based on applying feedbackbased monitoring of the current academic process.

Quality Management System for HEIs

2022 ◽  
pp. 1-25
Author(s):  
Hesham Magd ◽  
Siraj Kariyilaparambu Kunjumuhammed
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
The Other ◽  
Management Systems ◽  
Competitive Pressure ◽  
Quality Management Systems ◽  
The One

The development of quality management systems (QMS) in higher education institutions (HEIs) was driven on the one hand by the competitive pressure and, on the other hand, by growing concerns from stakeholders demanding assurance of institutional program quality and their graduates. Adopting QMS is currently mandatory, and quality accreditation, both institutional and program, becomes a plausible strategy to engage and continue offering programs by national and international bodies. This chapter offers an introductory understanding of the quality concept and quality management systems within higher education and sheds some light on the quality management system in Oman.

scholarly journals Design, measurement and analysis of a Knowledge Management model in the context of a Mexican University

Innovar ◽  
2016 ◽  
Vol 26 (59) ◽  
pp. 21-34 ◽  
Author(s):  
Gibrán Rivera González ◽  
Igor Antonio Rivera González
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Human Resources ◽  
Knowledge Creation ◽  
Information Technologies ◽  
Model Fit ◽  
Management Model ◽  
Leadership Culture ◽  
Measurement And Analysis ◽  
Question Survey

The paper aims to design and apply a Knowledge Management (KM) model within the context of a Higher Education (HE) institution in Mexico. The model is composed of six enablers: leadership, culture, structure, human resources, information technologies and measurement, which facilitate the processes of knowledge creation, storage, transfer and application. A 53-question survey applied to thirty-six (36) people allowed to evaluate the degree of development and implementation of knowledge enablers and processes. Objectivity, reliability and overall model fit were assessed.

scholarly journals Assessing the situation of food and beverage enterprises regarding the implementation of the quality management systems (Case of Tirana/Albania)

2013 ◽  
Vol 59 (No. 11) ◽  
pp. 525-530
Author(s):  
I. Kapaj ◽  
A. Mane
Keyword(s):  
Quality Management ◽  
Food Industry ◽  
Consumer Preferences ◽  
Management Systems ◽  
Test Analysis ◽  
Quality Management Systems ◽  
Exact Test ◽  
Management Standards ◽  
Food And Beverage ◽  
Food Processing Sector

The purpose of the study is to examine the current situation in the food processing sector in Tirana/Albania regarding the quality management systems and the availability of information regarding quality and safety of the food and beverage products, in decision-making for improving the quality of the products. The specific goal of the study is to provide information for policy-makers in the field of agro-industry (food industry), on one hand, and on the other hand, also to provide some information, related to the quality assurance systems (QA), for the managerial staff of food industry enterprises to help them in orienting their decisions towards improving the quality management. A stratified random sampling was applied for selecting the sample of enterprises 35 out of 120 (official number from the Ministry of Agriculture Food and Consumer Protection in Albania) with the number of employees more than four. We constructed a questionnaire and a face to face interview was conducted for gathering the data. A descriptive statistics and regression methodology was used for the study in order to present and describe a picture of the food and beverage industry in Tirana district. We draw a general conclusion that there is an association between applying the quality management standards and operational markets. The test analysis shows that there is a significant association between applying the quality management standards and operational markets, the Fisher’s exact test 0.001 < 0.05. Only a small percentage of enterprises (around 23% out of 35 included in the survey) have established the quality management systems in Tirana, while 77% do not apply these standards, despite the source of information gathering that all enterprises orient their production towards the consumer preferences.  

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