Digital Transformation Process in Selection and Implementation of an Electronic Document Management System

An electronic document management system (e-DMS) is an information system that allows creating, distributing, filing, storing, searching, destroying, and archiving documents concerning certain criteria and standards as a critical part of every digital transformation. It is known that correspondence processes in public institutions such as universities are time-consuming activities that increase workload and bureaucracy. Therefore, it is a critical issue to select and implement the suitable e-DMS software which systematically supports institutions in managing the documents they produce in their work processes. This chapter provides decision support to the institutional managers for selecting proper software, the preparation process before the application, transformation stages, and the environmental benefits after the implementation of the system are shown with their workflows through an actual application in a university. Digital transformation of the system provides both environmental and social benefits for institutions beside its material benefits such as time and labour.