Electronic Business Strategic Orientation

2011 ◽  
pp. 104-119
Author(s):  
Eric Deakins

This chapter addresses the current lack of empirical research into the organizational impacts of electronic business (e-Business). Any organization that delivers, or intends to deliver, Internet products or services can only be successful if its realized business process goals are operationally aligned with a set of (credible) top-level strategy goals. By introducing the concept of Aware and Enlightened organizations, this chapter posits that alignment of the organization’s (e-Business) information systems, quality, and learning strategies with the top-level e-Business strategy is a catalyst for superior e-Business outcomes. It recognizes that most organizations still attempt to achieve a fit between a financially focused business strategy and an organization structure that matches the environment and helps to meet expected performance. Hence, some traditional approaches for achieving sound strategy-process linkages are reviewed and a strategy alignment model is proposed that is judged capable of delivering superior firm performance to Internet-enabled organizations. A set of (pre-tested) instruments is then described that can be used to assess changes in alignment between the firm’s top-level e-Business strategy and its information systems, quality, and learning strategies that occur as a result of the e-Business initiative. Because it is important that the goals of the project team are also properly aligned with the top-level e-Business strategy, a project-level alignment model is also described that assesses the degree of alignment between the project deliverables and the firm’s e-Business strategy. This chapter has relevance for practitioners and academics who wish to understand how e-Business initiatives impact the alignment of key business processes with strategic business objectives.

2017 ◽  
Vol 7 (3) ◽  
pp. 164
Author(s):  
Abood Saleh Ahmad AL-Adwan

This study aimed to analyze the impact on the Information Systems Quality on the Strategic Flexibility in Jordanian tourism and travel companies in capital Amman. To achieve the goals of this study, the questionnaire has been developed to collect data which has been distributed over (130) individual through the survey population, (100) individuals had been studied, which represents 77%. The study reached to a group of results: 1. the perceptions of the people in question were fluctuating between high and moderate toward the level of the availability of Information Systems Quality and all of its dimensions in the Jordanian tourism and travel companies in capital Amman. Whereas their perceptions of the Strategic Flexibility were all moderate. 2. There is a statistical significance impact on the Information Systems Quality dimensions (Usability, Availability, Response Time) on the Strategic Flexibility for Jordanian tourism and travel companies in capital Amman. The study recommends the questioned companies’ administrations to draw attention to the perspectives of the Information Systems users when updating the systems design to improve the dimension of the Systems adaptation, also to bring the researchers attention to do more researches concern the Information Systems Services Quality, Information Quality and the Strategic Flexibility to complete the elements of Information Systems efficiency.


2009 ◽  
Vol 16 (1) ◽  
pp. 42-51 ◽  
Author(s):  
Tor Guimaraes ◽  
Curtis P. Armstrong ◽  
Brian M. Jones

Author(s):  
Evan W. Duggan ◽  
Richard Gibson

The growing attendance at seminars and conferences dedicated to quality programs attests to the increasing recognition of the continued importance of quality. Unfortunately, in many organizations, this intensified quality focus has not been effectively applied to information systems — a surprising outcome given the many demonstrations of a direct relationship between information systems delivery process and information systems quality and success. In this chapter, we analyze process-centered contributions and solutions to the increasing challenges of producing high-quality systems. We provide a balanced overview of evidence that has emerged from practical, real-world experiences and empirical research studies, an overview that incorporates the positions of both proponents and opponents of process-centricity. We then provide an assessment of the contexts in which software process improvements and quality- enhancing initiatives can thrive.


10.28945/3383 ◽  
2009 ◽  
Author(s):  
Ruti Gafni

Usability is one of the characteristics that compose the multi-dimension concept of information systems' quality. Technology improvements enable the building of information systems to be used "any place, any time", through mobile handheld devices and wireless networks. Usability is threatened by the use of mobile-wireless information systems, especially because of the use of small devices with tiny screens, the difficulty to operate and the use during mobility. Therefore, there is a need to measure the usability characteristic, in order to define the level of quality of such information systems. This paper introduces the definitions of usability, and presents the definition of new metrics, defined in order to measure the quality level of usability of mobile-wireless information systems. These metrics were empirically validated using four different experiments, based on handheld devices.


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