Hospital information systems quality: a customer satisfaction assessment tool

2003 ◽  
Author(s):  
V. Ribiere ◽  
A.J. LaSalle ◽  
R. Khorramshahgol ◽  
Y. Gousty
Keyword(s):  
Information Systems ◽  
Customer Satisfaction ◽  
Assessment Tool ◽  
Hospital Information Systems ◽  
Systems Quality ◽  
Information Systems Quality

scholarly journals Information Systems Quality Level and Its Impact on the Strategic Flexibility: A Field Study on Tourism and Travel Companies in the Jordanian Capital Amman

2017 ◽  
Vol 7 (3) ◽  
pp. 164
Author(s):  
Abood Saleh Ahmad AL-Adwan
Keyword(s):  
Information Systems ◽  
Information Quality ◽  
Statistical Significance ◽  
Systems Design ◽  
Strategic Flexibility ◽  
Quality Level ◽  
The People ◽  
Systems Quality ◽  
The Impact ◽  
Information Systems Quality

This study aimed to analyze the impact on the Information Systems Quality on the Strategic Flexibility in Jordanian tourism and travel companies in capital Amman. To achieve the goals of this study, the questionnaire has been developed to collect data which has been distributed over (130) individual through the survey population, (100) individuals had been studied, which represents 77%. The study reached to a group of results: 1. the perceptions of the people in question were fluctuating between high and moderate toward the level of the availability of Information Systems Quality and all of its dimensions in the Jordanian tourism and travel companies in capital Amman. Whereas their perceptions of the Strategic Flexibility were all moderate. 2. There is a statistical significance impact on the Information Systems Quality dimensions (Usability, Availability, Response Time) on the Strategic Flexibility for Jordanian tourism and travel companies in capital Amman. The study recommends the questioned companies’ administrations to draw attention to the perspectives of the Information Systems users when updating the systems design to improve the dimension of the Systems adaptation, also to bring the researchers attention to do more researches concern the Information Systems Services Quality, Information Quality and the Strategic Flexibility to complete the elements of Information Systems efficiency.

A New Approach to Measuring Information Systems Quality

2009 ◽  
Vol 16 (1) ◽  
pp. 42-51 ◽  
Author(s):  
Tor Guimaraes ◽  
Curtis P. Armstrong ◽  
Brian M. Jones
Keyword(s):  
Information Systems ◽  
New Approach ◽  
Systems Quality ◽  
Information Systems Quality

Process-Centered Contributions to Information Systems Quality

2011 ◽  
pp. 158-180 ◽  
Author(s):  
Evan W. Duggan ◽  
Richard Gibson
Keyword(s):  
Information Systems ◽  
Direct Relationship ◽  
Software Process ◽  
Quality Systems ◽  
High Quality ◽  
Process Improvements ◽  
Systems Quality ◽  
Quality Programs ◽  
The Many ◽  
Information Systems Quality

The growing attendance at seminars and conferences dedicated to quality programs attests to the increasing recognition of the continued importance of quality. Unfortunately, in many organizations, this intensified quality focus has not been effectively applied to information systems — a surprising outcome given the many demonstrations of a direct relationship between information systems delivery process and information systems quality and success. In this chapter, we analyze process-centered contributions and solutions to the increasing challenges of producing high-quality systems. We provide a balanced overview of evidence that has emerged from practical, real-world experiences and empirical research studies, an overview that incorporates the positions of both proponents and opponents of process-centricity. We then provide an assessment of the contexts in which software process improvements and quality- enhancing initiatives can thrive.

scholarly journals Usability Issues in Mobile-Wireless Information Systems

10.28945/3383 ◽  
2009 ◽  
Author(s):  
Ruti Gafni
Keyword(s):  
Information Systems ◽  
Handheld Devices ◽  
Quality Level ◽  
Mobile Wireless ◽  
Systems Quality ◽  
Quality Technology ◽  
Definition Of ◽  
Concept Of Information ◽  
Information Systems Quality

Usability is one of the characteristics that compose the multi-dimension concept of information systems' quality. Technology improvements enable the building of information systems to be used "any place, any time", through mobile handheld devices and wireless networks. Usability is threatened by the use of mobile-wireless information systems, especially because of the use of small devices with tiny screens, the difficulty to operate and the use during mobility. Therefore, there is a need to measure the usability characteristic, in order to define the level of quality of such information systems. This paper introduces the definitions of usability, and presents the definition of new metrics, defined in order to measure the quality level of usability of mobile-wireless information systems. These metrics were empirically validated using four different experiments, based on handheld devices.

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