Interpersonal Trust and Technology Trust in Information Systems Research - A Comprehensive Review and A Conceptual Model

Trust is a crucial factor in personal as well as online exchanges due to their impersonal nature. In the information systems discipline, past research proposed and tested interpersonal trust formation as well as continuance in several contexts. Extending beyond interpersonal relationships, trust has been extrapolated as technology trust and applied to various technology contexts such as recommendation agents, inanimate software and objects. This paper presents a comprehensive review of interpersonal and technology trust constructs as applicable to ecommerce and technology contexts. Based on findings from past research this paper synthesizes research on interpersonal trust, trustworthiness and trust modes, and proposes a combined model of trust constructs. Based on the literature review and results from past research, this paper identifies an important gap in literature and proposes bases of technology trust constructs as an important contribution to literature. The theoretical and managerial implications are presented.

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Interactivity of Digital Media

International Journal of Interactive Communication Systems and Technologies ◽

10.4018/ijicst.2020010102 ◽

2020 ◽

Vol 10 (1) ◽

pp. 13-30

Author(s):

Jose Pius Nedumkallel

Keyword(s):

Social Media ◽

Information Systems ◽

Digital Media ◽

Mobile Communication ◽

Past Research ◽

Future Research ◽

Media Communication ◽

Systems Research ◽

Information Systems Research ◽

Current Scenario

This study reviews the literature on interactivity, a concept which is widely discussed in the context of media, communication, and information systems research. Extant research in these areas suggests that the concept needs timely explication with changes in mediated technologies. In this context, this study reviews the theoretical definitions of interactivity and discusses their relevance and shortcomings in the current scenario. The study also reviews past research works in interactivity based on the type of digital media. The study has categorized the interactivity literature into news, politics, health, e-commerce, mobile communication, and social media. Finally, the study has given directions for future research in each of these areas.

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An Insight into the Debates Surrounding the Changing Nature, Scope and Focus of Information Systems Research

SSRN Electronic Journal ◽

10.2139/ssrn.2408809 ◽

2014 ◽

Author(s):

Ibrahim Osman Adam

Keyword(s):

Information Systems ◽

Systems Research ◽

Information Systems Research ◽

Insight Into

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A Bridge Too Far?

10.1093/oso/9780198733249.003.0006 ◽

2018 ◽

Author(s):

Charlotte P. Lee ◽

Kjeld Schmidt

Keyword(s):

Information Systems ◽

Science And Technology Studies ◽

Large Scale ◽

Cooperative Work ◽

Computer Supported Cooperative Work ◽

Practical Action ◽

Systems Research ◽

Information Infrastructures ◽

Information Systems Research ◽

Critical Investigation

The study of computing infrastructures has grown significantly due to the rapid proliferation and ubiquity of large-scale IT-based installations. At the same time, recognition has also grown of the usefulness of such studies as a means for understanding computing infrastructures as material complements of practical action. Subsequently the concept of “infrastructure” (or “information infrastructures,” “cyberinfrastructures,” and “infrastructuring”) has gained increasing importance in the area of Computer-Supported Cooperative Work (CSCW) as well as in neighboring areas such as Information Systems research (IS) and Science and Technology Studies (STS). However, as such studies have unfolded, the very concept of “infrastructure” is being applied in different discourses, for different purposes, in myriad different senses. Consequently, the concept of “infrastructure” has become increasingly muddled and needs clarification. The chapter presents a critical investigation of the vicissitudes of the concept of “infrastructure” over the last 35 years.

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