An Empirical Investigation of Total Quality Management in Libya

2012 ◽  
Vol 4 (1) ◽  
pp. 40-52 ◽  
Author(s):  
Abdussalam Shibani ◽  
Robby Soetanto ◽  
Eshmaiel Ganjian ◽  
Amrit Sagoo ◽  
Nawal Gherbal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Projects ◽  
Success Factors ◽  
Relevant Literature ◽  
Principal Component ◽  
Successful Implementation ◽  
Total Quality ◽  
Construction Companies ◽  
Organisation Management

Rapid socio-economic and technological changes have urged the implementation of new approaches to procure construction projects. Total Quality Management (TQM) is one of the approaches that contribute towards ensuring that projects are being delivered to the stakeholder requirements. This study identifies critical success factors (CSFs) that affect the implementation of TQM in the Libyan Construction Industry (LCI) and develops guidelines which help companies implement and maintain quality management systems. To achieve these aims, the research employed both quantitative and qualitative methods. Based on a thorough review of literature, a questionnaire was developed and distributed to 200 managers. Data from 130 completed questionnaires were then analysed using Principal Component Analysis (PCA), which reveals the internal structure of the data in a way that explains the dimensions of TQM implementation in LCI. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture. Supported by relevant literature and interviews with a number of managers, they provide the basis for developing the guideline for successful implementation of TQM in Libyan construction companies.

scholarly journals Impact of Total Quality Management (TQM) on the Performance of Building Construction Industry

2020 ◽  
Vol 9 (5) ◽  
pp. 2346-2348
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Industry ◽  
Success Factors ◽  
Building Construction ◽  
Successful Implementation ◽  
Total Quality ◽  
Construction Companies ◽  
Critical Success ◽  
The Impact

The purpose of this paper is to discuss the impact of Total Quality Management (TQM) on building construction industry in India. The critical success factors, problems, issues and challenges in effective TQM implementation in building construction industry have been briefly discussed. There are not many research studies available in India on implementation of Total Quality Management (TQM) in building construction that have found out the change in the performance of the building construction companies after implementation of TQM. This study is exploratory in nature and perhaps one of the few studies which has studied the change in the performance of the construction industry in India after successful implementation of TQM. A questionnaire survey was conducted among the building construction firms in India to measure the impact on the performance of building construction after implementation of TQM. The findings show that there is a significant change in the performance level after implementation of TQM in the sample building construction organizations. Productivity has increased whereas complaints have reduced. There is an increase in repeat customers whereas rework and change orders have reduced

Implementing total quality management (TQM) in the Palestinian construction industry

2014 ◽  
Vol 31 (8) ◽  
pp. 878-887 ◽  
Author(s):  
Mustafa Maher Altayeb ◽  
Mahmoud Bashir Alhasanat
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Industry ◽  
Computer Model ◽  
Success Factors ◽  
Gaza Strip ◽  
Project Planning ◽  
Successful Implementation ◽  
Total Quality ◽  
Content Type

Purpose – The construction industry has been one of the most important industries for the development of the Palestinian infrastructure and economy. Total quality management (TQM) is considered one of the most important approaches to the success of construction industry. The purpose of this paper is to determine the success factors necessary for the implementation of TQM at various phases of project planning, design and construction in the Gaza Strip. Design/methodology/approach – A computer model was developed to assess the current strengths and weaknesses of each component of the construction industry, such as owner, consultant and contractor, regarding their use of quality management methodologies. Findings – The research determined a total of eight major factors and 81 sub-factors. It was identified that seven critical success factors with 38 significant sub-factors were required for the successful implementation of TQM in Gaza Strip construction organizations. Originality/value – An original assessment of the importance of TQM in the construction industry in Palestine. The computer model shows the strengths and weaknesses of stakeholders within the industry.

Total Quality Management In Construction Projects: Role Of Clients Project Managers

1997 ◽  
pp. 23-36
Author(s):  
Abd.Hakim Mohamed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Projects ◽  
Safety Management ◽  
Project Managers ◽  
Design Management ◽  
Successful Implementation ◽  
Total Quality ◽  
Management Culture ◽  
Team Design

The decision to implement Total Quality Management(TQM) in the construction industry should involve both the Client and Contractor. It is a complex and interactive process requires all participants to work jointly with a common objective. The participants should ensure that they are ready to change their traditional management culture and invest the required time, cost and skills for successful implementation. Primary, the Client should assess these requirement before embracing this concept. TQM is construction often starts with Client's commitment, and it is than extended to all participants of the process by requiring them to adopt the philosophy. This requires that Client to plan, organise and co-ordinate the process in a 23 "win-win" solution. The Client's Project Managers are often responsible for initiation and conduct an effective quality programme on behalf of the Client. After highlighting some important characteristtcs of TQM, this paper highlights twelve important responsibilities of the Client's Project Managers, and suggests best practices to be adopted by the Client's Project Managers when implementing TQM. These responsibilities are considered essential for the succesful implementation of TQM and include preparing and organising developing project definition; procurement; organising a joint co-ordinaltion team; design management; safety management; measuring and reviewing performance; communication; motivation; co-ordination; documentation and project postmorterm.

Critical factors for total quality management implementation in the Brazilian construction industry

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lívia da Silveira Pereira Reinaldo ◽  
Julio Vieira Neto ◽  
Rodrigo Goyannes Gusmão Caiado ◽  
Osvaldo Luiz Gonçalves Quelhas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Industry ◽  
Success Factors ◽  
Principal Component ◽  
Total Quality ◽  
Critical Factors ◽  
Latent Factors ◽  
Content Type ◽  
Critical Success

PurposeThis paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of Brazil, the latent factors for TQM implementation in the construction industry.Design/methodology/approachThe methodology consists of two methods. First, a literature review was conducted to identify CSFs for TQM implementation. Then, empirical research was conducted from a survey questionnaire applied to 130 professionals who have experience in the Brazilian construction industry. SPSS version-25 was used for data analysis, using descriptive statistics, and, finally, principal component analysis for identifying the latent factors.FindingsThe study findings portray convergences regarding the practitioners' perception in the light of the 20 critical factors identified in the literature, which can serve to make construction professionals aware of the key factors to TQM implementation. In addition, two latent factors, quality practices and human factor were identified, and they can assist the leaders and decision-makers for the implementation of TQM in the construction industry of a developing country.Originality/valueIt fills the gap of practical studies that compare the academic and practitioners' perspectives regarding the CSFs for TQM implementation in construction industry.

scholarly journals The relationship between quality performance and employee innovation for total quality management practices in academic libraries

2021 ◽  
Vol 15 ◽  
pp. e02131
Author(s):  
Edward Asante ◽  
Joseph Owusu Kwakye ◽  
Kenneth Wilson Adjei Budu
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Success Factors ◽  
Management Practices ◽  
Survey Design ◽  
Relevant Literature ◽  
Total Quality ◽  
Quality Performance ◽  
The Relationship

The study examined the relationship between quality performance and employee innovation for total quality management in academic libraries. The study focused on academic libraries in Ghana. Relevant literature was reviewed on TQM practices, employee innovation, and quality performance.  The study adopted a descriptive survey design and a quantitative approach. The research protocol was a questionnaire. The study sampled 213 and retrieved 208 responses representing 97.6% of the valid sample size for the study. The study established that employee innovation and quality performance are critical components for TQM practices in academic libraries. The correlation analysis established that employee innovation had a significant relationship with total quality management while quality performance also demonstrated a significant positive relationship with total quality management. The study revealed that employee innovation and quality performance are significant components for TQM practices in academic libraries.  The study serves as a new source of documented information for academic libraries regarding TQM practices. Also, the study is a pillar for enriching the existing literature on employee innovation and quality performance as critical success factors for TQM implementation in academic libraries.

Critical success factors for total quality management implementation and implications for sustainable academic libraries

2020 ◽  
Vol 41 (6/7) ◽  
pp. 545-563
Author(s):  
Edward Asante ◽  
Patrick Ngulube
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Critical Success Factors ◽  
Success Factors ◽  
Total Quality ◽  
University Libraries ◽  
Content Type ◽  
Critical Success ◽  
Technical University

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

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