Self-Service Systems

Author(s):  
Calin Gurau
Keyword(s):  
2021 ◽  
Vol 3 (1) ◽  
pp. 58-67
Author(s):  
R Kononenko ◽  
◽  
A Salo

With the development of technology and computerization, humanity is entering a new stage of modernization of society every year. This happens in all spheres of life. From medicine and the creation of new medical computer devices to everyday activities, such as paying for groceries. Contactless payments are largely how they sound - a way to pay for goods or services, without other physical needs to go through your automation or transfer it to the person. If you've even seen a passerby press his phone at the checkout to pay late, you've witnessed this technology. Describes the creation of a cashless payment module. Software and hardware has been created that can function autonomously and uninterruptedly. The module has a compact size, placed in places for easy payment. The module is of medium price shade in order to successfully enter the product market.


2015 ◽  
Vol 3 ◽  
pp. 3521-3528 ◽  
Author(s):  
Alexander Piazza ◽  
Christian Zagel ◽  
Sebastian Huber ◽  
Matthias Hille ◽  
Freimut Bodendorf

Author(s):  
Calin Gurau

The evolution of information technology applications has changed the landscape of the service industry, offering the possibility of customer empowerment through self-service applications. Considering the main three streams of research already applied in the study of self-services, this chapter investigates customers’ perceptions about eight dimensions that characterise the quality of the self-service experience. On the other hand, the study attempts to analyse the influence of the self-service users’ profile (gender, Internet usage experience, and online self-service usage experience), and to provide specific insights about the needs and wants of various categories of customers.


2010 ◽  
pp. 843-854
Author(s):  
Calin Gurau

The evolution of information technology applications has changed the landscape of the service industry, offering the possibility of customer empowerment through self-service applications. Considering the main three streams of research already applied in the study of self-services, this chapter investigates customers’ perceptions about eight dimensions that characterise the quality of the self-service experience. On the other hand, the study attempts to analyse the influence of the self-service users’ profile (gender, Internet usage experience, and online self-service usage experience), and to provide specific insights about the needs and wants of various categories of customers.


Author(s):  
Corentin Burnay ◽  
Joseph Gillain ◽  
Ivan J. Jureta ◽  
Stéphane Faulkner

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