Autumn 2012 special issue on designing a better user experience for self service systems

2011 ◽  
Vol 54 (2) ◽  
pp. 218-219
Keyword(s):  
User Experience ◽  
Service Systems ◽  
Special Issue ◽  
Self Service

Introduction to the Special Section: Designing a Better User Experience for Self-Service Systems

2013 ◽  
Vol 56 (2) ◽  
pp. 92-96 ◽  
Author(s):  
T. van der Geest ◽  
J. Ramey ◽  
S. Rosenbaum ◽  
L. van Velsen
Keyword(s):  
User Experience ◽  
Special Section ◽  
Service Systems ◽  
Self Service

Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

2021 ◽  
Vol 35 (6) ◽  
pp. 685-691
Author(s):  
Raechel Johns ◽  
Janet Davey
Keyword(s):  
Design Methodology ◽  
Guest Editorial ◽  
Individual Characteristics ◽  
Service Systems ◽  
Social Implications ◽  
Special Issue ◽  
Actor Network ◽  
Content Type ◽  
Key Issues ◽  
Practical Implications

Purpose While there is burgeoning service literature identifying consumer vulnerabilities and questioning the assumption that all consumers have the resources to co-create, limited research addresses solutions for consumers experiencing vulnerabilities. Service systems can provide support for consumers but can also create inequities and experienced vulnerabilities. This paper aims to identify current and further research needed to explore this issue and addresses marketplace problems for consumers experiencing vulnerabilities. Design/methodology/approach This viewpoint discusses key issues relating to solving marketplace problems for consumers experiencing vulnerabilities. A call for papers focused on solving marketplace problems for consumers experiencing vulnerabilities resulted in a large number of submissions. Nine papers are included in this special issue, and each one is discussed in this editorial according to five emergent themes. Findings Vulnerabilities can be temporary, or permanent, and anyone can suddenly experience vulnerabilities. Inequities and vulnerabilities can be due to individual characteristics, environmental forces, or due to the structure of the marketplace itself. Solutions include taking a strengths-based approach to addressing inequities and using a multiple-actor network to provide support. Practical implications The recommendations addressed in this paper enable more positive approaches to solving marketplace problems for consumers experiencing vulnerabilities. Social implications Taking a solutions-focused lens to research relating to vulnerabilities will contribute toward addressing inequities within the marketplace. Originality/value Increasingly, service literature is identifying inequities; however, very limited research addresses solutions for solving marketplace problems for consumers experiencing vulnerabilities. This paper suggests taking an approach focusing on strengths, rather than weaknesses, to determine strategies, and using the support of other actors (Transformative Service Mediators) where required.

scholarly journals Perancangan Komunikasi Visual Desain Website “Muggle Division” Menggunakan Kaidah UI & UX

2020 ◽  
Vol 4 (1) ◽  
pp. 567-577
Author(s):  
Gilang Endra Prastowo ◽  
Dian Prajarini
Keyword(s):  
Social Media ◽  
Customer Service ◽  
User Experience ◽  
Payment System ◽  
Self Service ◽  
Clear Information

"Muggle Division" is engaged in convection production services,founded 5 years ago, so far using Instagram promotion media.However, when social media cannot provide clear and completeinformation, problems arise such as when consumers are about toorder and have to wait for customer service to respond for quite along time. Therefore we need media to answer these obstacles,namely the website, to provide more complete, clear information andorder input services without having to wait for customer serviceresponses. This study aims to design a "Muggle Division" websiteequipped with a self-service order feature. The user experiencedesign method used is the five planes user experience elementsmethod followed by writing HTML, CSS, and Javascript tags. Theresult of the design is a "Muggle Division" website with UI and UXrules. The use of UI methods includes color, layout, typography,whitespace, icons, and animation. The use of the UX method is in thestep by the step payment system and page login which provides theoption of page register for visitors who are not yet a member of the"Muggle Division".

Сashless payment sofware module for self-service systems

2021 ◽  
Vol 3 (1) ◽  
pp. 58-67
Author(s):  
R Kononenko ◽  
◽  
A Salo
Keyword(s):  
Product Market ◽  
Service Systems ◽  
Everyday Activities ◽  
Compact Size ◽  
Medical Computer ◽  
Software And Hardware ◽  
The Creation ◽  
Self Service

With the development of technology and computerization, humanity is entering a new stage of modernization of society every year. This happens in all spheres of life. From medicine and the creation of new medical computer devices to everyday activities, such as paying for groceries. Contactless payments are largely how they sound - a way to pay for goods or services, without other physical needs to go through your automation or transfer it to the person. If you've even seen a passerby press his phone at the checkout to pay late, you've witnessed this technology. Describes the creation of a cashless payment module. Software and hardware has been created that can function autonomously and uninterruptedly. The module has a compact size, placed in places for easy payment. The module is of medium price shade in order to successfully enter the product market.

scholarly journals Outfit Browser – An Image-data-driven User Interface for Self-service Systems in Fashion Stores

2015 ◽  
Vol 3 ◽  
pp. 3521-3528 ◽  
Author(s):  
Alexander Piazza ◽  
Christian Zagel ◽  
Sebastian Huber ◽  
Matthias Hille ◽  
Freimut Bodendorf
Keyword(s):  
User Interface ◽  
Image Data ◽  
Service Systems ◽  
Data Driven ◽  
Self Service

Study of Point to Point Self-Service Travel Site Iterative Interaction Design Based on User Experience

2013 ◽  
Vol 411-414 ◽  
pp. 131-134
Author(s):  
Jin Sheng Lu ◽  
Jun Jun Shen ◽  
Zhong Liang Yang
Keyword(s):  
Design Process ◽  
User Experience ◽  
Process Design ◽  
Interaction Design ◽  
Interface Design ◽  
Prototype System ◽  
Practical Application ◽  
Design Elements ◽  
Self Service ◽  
Point To Point

The user experience iterative process in interface design cannot meet the needs of point to point cases information delivery. In this paper, the process which combined with modern semiotics design methods was re-designed. With the process, design elements were refined in semiotics and the workflows and frames were recreated. And the point to point iterative interaction design process based on user experience were proposed through the interaction design of Kashgar self-service tourism website and developed the prototype system, which verified the practical application of the availability and effectiveness of the new design process.

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