Evaluating Accessibility and Usability of Airline Websites

The website has become a crucial part of digitalization. In recent years, the airline sector has shifted to online platforms in order to expand its client base and provide consumers with timely information and services. Usability and accessibility are essential aspects of web quality that influence consumer acquisition and retention. As a result, the purpose of this study is to assess the quality of Turkish airline websites. The website is assessed based on its accessibility, usability, and readability utilizing online automated techniques. Finally, internet tools are used to assess the mobile-friendliness of websites. According to the findings, none of the Turkish airline websites meet the WCAG 2.0 accessibility criteria and have severe usability problems.

Perancangan Sistem Pengelolaan Keuangan Komite Menggunakan Web Engineering (Studi Kasus : SMK Negeri 1 Gedong Tataan)

Pengelolaan keuangan di sekolah merupakan salah satu kegiatan yang sangat penting, karena setiap kegiatan yang dilakukan disekolah pasti membutuhkan manajemen keuangan. Sistem informasi mengenai pencatatan dan pengolahan data administrasi keuangan komite di sekolah seperti pencatatan penerimaan dan pengeluaran dana yang berasal dari pembayaran Iuran Komite Siswa kedalam suatu database untuk otomatisasi pembuatan laporan-laporan yang di butuhkan, Sehingga bagian keuangan tidak akan mengalami kesulitan dalam mencari data siswa yang belum membayar iuran komite sekolah, juga memudahkan dalam pembuatan laporan-laporan mengenai administrasi keuangan iuran komite di sekolah tersebut. Tahapan-tahapan dalam web engineering yaitu Customer communication, Planning, Modelling, Construction dalam aplikasi sistem pengelolaan keuangan komite sekolah. Hasil pengujian sistem informasi pengelolaan keuangan komite sekolah menggunakan metode web engineering pada SMK Negeri 1 Gedong Tataan menggunakan aplikasi berbasis web yang dibuat dengan bahasa pemrograman PHP dan framework CodeIgniter dan database MySql untuk pengujian fungsionalitas sistem menggunakan black box testing mendapatkan nilai 100% sesuai dengan fungsionalitas sistem, serta hasil pengujian Web Quality 4.0 mendapatkan nilai 87,6% memiliki kriteria Sangat Baik dari pengujian usability

Purchase Decision pada E-commerce Tiket Travel dan Reservasi Hotel di Indonesia

<p><em>Penelitian ini bertujuan untuk mengetahui pengaruh Purchase Decision berdasarkan Web Quality dan EWOM melalui Online Trust pada tiga objek website layanan tiket travel dan reservasi hotel online di Indonesia (Traveloka.com, Tiket.com dan Pegipegi.com). Teknik pengambilan sampel penelitian ini adalah non-probability sampling, dan purposive sampling. Ampel yang digunakan dalam penelitian ini adalah responden yang pernah melakukan transaksi layanan tiket perjalanan dan reservasi hotel secara online dalam 3 bulan terakhir di wilayah Jakarta, Bogor, Depok, Tangerang dan Bekasi dengan jumlah 200 orang dan dianalisis menggunakan SEM. Dari penelitian ini dapat disimpulkan bahwa Purchase Decision hanya dipengaruhi secara langsung oleh Web Quality. Sementara Online Trust secara langsung dipengaruhi oleh Web Quality dan EWOM, namun tidak ada pengaruh langsung Online Trust terhadap Purchase Decision. Juga tidak ada pengaruh tidak langsung Web Quality dan EWOM terhadap Purchase Decision melalui Online Trust.</em></p><p><strong><em>Kata kunci</em></strong><em>: Kualitas Web, EWOM, Kepercayaan Online, Keputusan Pembelian.</em></p>

Hubungan kualitas Website UPI Central Library dengan kepuasan pengguna

The times and the role of information technology require libraries to innovate, one of the innovations made by libraries is a website. Website quality is currently a strategic issue that is used in communication and interaction with users. This research is intended to know quality of UPI Central Library Website relation with user satisfaction, especially bachelor students of Indonesia University of Education in the main campus of Bumi Siliwangi. One method of measuring the quality of a website can be done by using WebQual. This study uses the WebQual 4.0 method as the basis for measuring the quality of the web proposed by Barnes & Vidgen which consists of of usability, information quality, and service interaction quality. Meanwhile in order to measure user satisfaction uses the theory of importance-performance analysis by Martilla and James which consist of importance and performance. The method is use is Quantitative Method with correlational treatment Pearson Product Moment which is intended to treat causality between X and Y variables. The collecting data technique used questionnaires, interviews and literature studies. Sampling was conducted by simple random sampling technique using a population of 27,172 students and respondents as many as 394 students. The results of this study indicate that the web quality of the UPI Central Library on user satisfaction has a significant relationship, which means that the higher the quality of the web, the higher the satisfaction received.

A Sign of Things to Come: Predicting the Perception of Above-the-Fold Time in Web Browsing

Content is a key influencing factor in Web Quality of Experience (QoE) estimation. A web user’s satisfaction can be influenced by how long it takes to render and visualize the visible parts of the web page in the browser. This is referred to as the Above-the-fold (ATF) time. SpeedIndex (SI) has been widely used to estimate perceived web page loading speed of ATF content and a proxy metric for Web QoE estimation. Web application developers have been actively introducing innovative interactive features, such as animated and multimedia content, aiming to capture the users’ attention and improve the functionality and utility of the web applications. However, the literature shows that, for the websites with animated content, the estimated ATF time using the state-of-the-art metrics may not accurately match completed ATF time as perceived by users. This study introduces a new metric, Plausibly Complete Time (PCT), that estimates ATF time for a user’s perception of websites with and without animations. PCT can be integrated with SI and web QoE models. The accuracy of the proposed metric is evaluated based on two publicly available datasets. The proposed metric holds a high positive Spearman’s correlation (rs=0.89) with the Perceived ATF reported by the users for websites with and without animated content. This study demonstrates that using PCT as a KPI in QoE estimation models can improve the robustness of QoE estimation in comparison to using the state-of-the-art ATF time metric. Furthermore, experimental result showed that the estimation of SI using PCT improves the robustness of SI for websites with animated content. The PCT estimation allows web application designers to identify where poor design has significantly increased ATF time and refactor their implementation before it impacts end-user experience.

Analysis the Effect of Web Quality and Fulfillment on Satisfaction and Its Impact on Repurchase Intention

The purpose of this study was to analyze the effect of web quality, fulfillment, and satisfaction and its impact on repurchase intention of e-commerce customers. This type of research used survey methods, the population in this study were all Tokopedia consumers in Pontianak city-Indonesia. The sample in this study used 100 respondents using purposive sampling technique and the data analysis carried out with path analysis. Results of the first substructure was fulfillment and web quality had positive effect to satisfaction. The second substructure was the fulfillment did not effect the repurchase intention while the web quality and satisfaction variables had positive effect on repurchase intention. Satisfaction mediated the effect of fullfillment and web quality on repurchase intention.

Exploring the factors affecting the use of C2C in Colombia

This study analyses the factors that users of consumer-to-consumer (C2C) commerce value as direct influences in the intention to use and the acceptance of a marketplace. An empirical model is formulated, which integrates three variables that evaluate trust and, in turn, other variables that influence C2C intention and purchases, taking a sample of 686 surveys gathered using the Internet in Colombia. The results show that trust is a fundamental factor in this type of electronic commerce in Colombia, given that C2C users seek intermediation pages with third-party recognition (TPR) and high web quality; similarly, key variables in the adoption of this type of commercial platform include finding low prices and social influence. The perception of trust in this type of electronic commerce is a broader concept that requires the analysis of psychosocial factors. For companies that manage marketplaces, this study allows them to focus on key actions and tools in their websites. This study allows one to get to know the users of this transactional system, specifically for the Latin American region, highlighting the variables that they most consider when engaging in direct commerce between people. The results show that C2C requires marketplaces that guarantee the necessary conditions for a purchase/sale transaction with trust and quality.